OB cahpter 4

Helen uses a wheelchair to get around. Her company, Cue Furniture, makes sure her desk is wheelchair accessible. The___________ requires the company to do provide this.

Americans with Disabilities Act

Carl's team is evaluating his effectiveness as a leader. Which of the following behaviors does reflect an effective leader?

Assigning specific tasks to group members. Telling others they have done well. Setting specific goals for the group.

Affirmative action plans

Attempt to ensure that percentage of minorities within the organization are a similar proportion to the labor market availability

______ is based on a simple premise: Rightly or wrongly, people infer causes for their own and others' behavior.

Attribution theory

The generation described as workaholic, idealistic, competitive, and materialistic is

Baby Boomers

There are two key situational characteristics that affect perception: the______ of the interaction, and the culture and race______ between perceivers

Context, consistency

Mario is setting up an after-school program for inner city youth. The population is a mix of white, African-American and Latino, with Latinos comprising the majority of participants. Which of the following would help the group over come stereotypes?

Create project opportunities using a mix of populations with equal status

Jennifer is described by her friends as independent, distrusting authority, and technologically savvy. One of her strongest memories is the day of the Oklahoma City bombings. She is most likely to be a member of the _____ generation

Gen X

Surface-level characteristics include _____, age, and race.

Gender

The term _______ identifies an invisible but absolute barrier that prevents women from advancing to higher-levelpositions.

Glass ceiling

"Women have a harder time than men in being perceived as effective leaders." This statement is a(n)

Stereotype

A(n) ______ is an individual's set of beliefs about the characteristics of a group.

Stereotype

Karrin notices immediately that one of the members assigned to her team in a marketing class is a middle-aged man. This is a(n) _______ characteristic

Surface level

______ characteristics are quickly apparent to interactants.

Surface level

Nita is the office manager at a service station. Two applicants, Max and Tim, arrive to interview for the open mechanic's position. Max's clothes are dirty, his hair is unwashed, and he doesn't make eye contact when he gives Nita his name. Tim dresses in clean jeans and a nice shirt, is shaved, and shakes Nita's hand when he introduces himself. After the interview,Keith the head mechanic, asks Nita what she thought. Both men have the skill set needed for the position. Nita recommends Tim. She is responding to her perception of

The target

_______ is an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or out right discrimination that occurred in the past.

affirmative action

Deep-level characteristics of diversity

are those that take time to emerge in interactions, such as attitudes, opinions, and values.

When must managers accurately identify and communicate the behavioral characteristics and results they look for in agood performance?

at the beginning of a review cycle

The existence of implicit cognition leads people to make ________ decisions without realizing they are doing so.

biased

The steps in the process of stereotype formation and maintenance in order are

categorization, inferences, expectations, maintenance.

________ are suspected or inferred causes of behavior.

causal attributions

Perception is the process that

enables us to interpret and understand our surroundings

The millennial generation is described as

entitled, civic-minded, closely involved with parents. self reliant

Seema is married with two children and lives in New York. She has worked at Bubble Zone for 10 years. These are all_______of the four layers of diversity.

external dimensions

Melissa walks into her morning status meeting. She didn't have time for breakfast or even coffee. During the meeting, she is most likely to focus on

food and drinks

Carrie goes out to lunch and orders a diet soda. If we consider _________, she is likely to prefer a salad for lunch.

implicit cognition

Shoney's hired African Americans to fill positions of dining-room supervisors and vice presidents, added more franchises owned by African Americans, and purchased more goods and services from minority-owned companies. This represents the _____ option that organization can use to address diversity issues.

include/exclude

At its most basic, a person's behavior can be attributed to either ______ or ______ factors.

internal, external

Alana looks at the clouds and sees flowers. Her brother, Sammy, looks at the same clouds and sees jellyfish. Alana and Sammy have different

perceptions

Marion, a shift supervisor, is keeping a performance diary for each of her employees. This mechanism can ______performance appraisals.

reduce bias

Joyce finds that the members of the project team to which she has been assigned in her management class are all athlete son the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a

stereotype

Saying, "You've got to pay your dues" is another way to promote the status quo. This is an example of the _______ option that organizations can use to address any type of diversity issue.

suppress

The self-serving bias states that we tend to

take more personal responsibility for success than for failure.

Kelley hypothesized that people make causal attributions by observing

three dimensions of behavior: consensus distinctiveness consistency

Why do recruiters use virtual interviews?

to reduce problems associated with implicit cognition