OB CH 4

helen uses a wheelchair to get around. her company, Cue Furniture, makes sure her desk is wheelchair accessible. The __________ requires the company to do provide this.

ADA

Jennifer is described by her friends as independent, distrusting authority, and technologically savvy. One of her strongest memories is the day of the Oklahoma City bombings. She is most likely to be a member of the _____ generation.

Gen X

an artifical intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.

affirmative action

which of the following is not a difference between affirmative action and diversity management

affirmative action only refers to mandatory programs

When must managers accurately identify and communicate the behavioral characteristics and results they look for in a good performance?

at the beginning of a review cycle

based on a simple premise: rightly or wrongly, people infer causes for their own and others' behavior

attribution theory

which of the following is not a layer of diversity?

attributional

the generation described as workaholic, idealistic, competitive, and materialistic is

baby boomers

The existence of implicit cognition leads people to make ________ decisions without realizing they are doing so.

biased

Affirmative action plans

can negatively affect women and minorities

the steps in the process of stereotype formation and maintenance in order are

categorization, inferences, expectations, maintenance

suspected or inferred causes of behavior

causal attributions

Kelley hypothesized that people make causal attributions by observing _____

consensus, distinctiveness, and consistency

there are two key situational characteristics that affect perception: the ______ of the interaction, and the culture and race _______ between perceivers

context, consistency

Mario is setting up an after-school program for inner city youth. The population is a mix of white, African-American and Latino, with Latinos comprising the majority of participants. Which of the following would help the group overcome stereotypes?

create project opportunities using a mix of populations with equal status

perception is the process that

enables us to interpret and understand our surroundings

the millennial generation is described as

entitled, civic-minded, closely involved with parents

Seema is married with two children and lives in New York. She has worked at Bubble Zone for 10 years. These are all _______of the four layers of diversity.

external dimensions

surface-level characteristics include _______, age, and race

gender

the term ________ identifies an invisible but absolute barrier that prevents women from advancing to higher-level positions

glass ceiling

carrie goes out to lunch and orders a diet soda. if we consider _________, she is likely to prefer a salad for lunch.

implicit cognition

deep-level characteristics of diversity

include attitudes, opinions, and values

Pat is applying for a new job. Which of the following will help her online "image"?

include information on her volunteer activities

shoney's hired African Americans to fill positions of dining-room supervisors and vice presidents, added more franchises owned by African Americans, and purchased more goods and services from minority-owned companies. This represents the _______ option that organization can use to address diversity issues.

include/exclude

at its most basic, a person's behavior can be attributed to either _____ or _______ factors.

internal, external

the use of implicit cognitions

leads people to make biased decisions

which of the following is not one of the recommendations to managers about reducing stereotypes?

managers should actively ignore stereotypes

of the following options, which is the action to address any type of diversity issue?

mutual adaption

which of the following is not one of the key perceiver characteristics that affect our perceptions of others?

nonverbal cues

Carl's team is evaluating his effectiveness as a leader. Which of the following behaviors does not reflect an effective leader?

not letting other group members make any decisions

alana looks at the clouds and sees flowers. Her brother Sammy, looks at the same clouds and sees jellyfish. Alana and Sammy have different...

perceptions

external factors include all of the following except

putting forth effort

Marion, a shift supervisor, is keeping a performance diary for each of her employees. This mechanism can ______ performance appraisals.

reduce bias in

which of the following is not a technique by which managers can reduce the effect of implicit cognition in hiring?

rely on stereotypes

Melissa walks into her morning status meeting. She didn't have time for breakfast or even coffee. During the meeting, she is most likely to focus on

snacks and drinks because she is hungry and thirsty

"women have a harder time than men in being perceived as effective leader." this statement is a(n)

stereotype

Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a _______

stereotype

an individual's set of beliefs about the characteristics of a group

stereotype

Saying, "You've got to pay your dues" is another way to promote the status quo. This is an example of the _______ option that organizations can use to address any type of diversity issue.

suppress

Karrin notices immediately that one of the members assigned to her group in her marketing class is a middle-aged man. This is a(n) _______ characteristic.

surface-level

________ characteristics are quickly apparent to interactants.

surface-level

the self-serving bias states that we tend to

take more responsibility for success than failure

Nita is the office manager at a service station. Two applicants, Max and Tim, arrive to interview for the open mechanic's position. Max's clothes are dirty, his hair is unwashed, and he doesn't make eye contact when he gives Nita his name. Tim dresses in clean jeans and a nice shirt, is shaved, and shakes Nita's hand when he introduces himself. After the interview, Keith the head mechanic, asks Nita what she thought. Both men have the skill set needed for the position. Nita recommends Tim. She is responding to her perception of

the target

why do recruiters use virtual interviews?

to reduce problems associated with implicit cognition

which of the following is not a behavior that research found in the employees' categorical knowledge of good leaders?

using autocratic approach