OB chapter 2 questions

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Personality and positive psychological capital are considered ___________ __________ that contribute to employee engagement.

Blank 1: person Blank 2: factors

People who have a __________ attitude about work will be more open to working longer hours.

Blank 1: positive or good

Values remain mostly stable across _________ and _________

Blank 1: time Blank 2: situations or situation

An individual's overall thoughts and feelings about quitting are called

Blank 1: withdrawal or withdrawl Blank 2: cognitions

Which statement about the relationship between job satisfaction and job performance is true?

Both variables indirectly influence each other.

Select the workplace attitudes managers pay attention to.

Employee engagement Job satisfaction Perceived organizational support Organizational commitment

What theory is based on the idea that managers must interact with employees and monitor their perceptions of fair treatment?

Equity

True or false: Job satisfaction and job performance are unrelated in a work context.

False OB experts have identified eight different ways that the two concepts are related.

Select all the feelings related to employee engagement.

Focus Enthusiasm Urgency Intensity

Which of the following are recommended actions for you to take to create positive change in your professional life?

Identify what types of work you find meaningful Analyze and change your beliefs about a behavior you want to change Identify your core values

When an employee enjoys the work being done and has a positive attitude, which of the following will be true?

The employee will be more agreeable to working harder. The employee will be more open to taking on greater burdens.

When an employee enjoys the work being done and has a positive attitude, which of the following will be true?

The employee will be more open to taking on greater burdens. The employee will be more agreeable to working harder.

Which of the following are true about values?

They are generally stable. They can guide behavior subconsciously.

Select characteristics related to organizational citizenship behaviors.

They are voluntary. They promote the firm's productivity.

True or false: Perceptions of organizational support can be either positive or negative.

True

True or false: Values and attitudes are usually in agreement.

True

Select all the attitudinal outcomes of job satisfaction.

Withdrawal cognitions Job involvement Motivation Perceived stress

Which of the following characterize personal values?

a global scope broad influence across all situations

A person's perception about the terms and conditions of a reciprocal exchange between him or herself and another is called:

a psychological contract

Beliefs you have that concern something specific, such as a specific person, are known as personal

attitudes

Ajzen and Fishbein consider intentions as the key link between ______ and planned _____

attitudes; behavior

A force that binds an individual to a course of action of relevance to one or more targets is:

commitment

Behavior that harms other employees, the organization as a whole or organizational stakeholders such as customers and shareholders is called:

counterproductive work behavior

High levels of job satisfaction lead to lower levels of which behavioral outcomes

counterproductive work behavior turnover

Organizations can promote desired behaviors and not CWB's by:

designing jobs that increase satisfaction screening for CWBs during the hiring process defining desired behaviors

Kahn described "the harnessing of organization members' selves to their work roles" as:

employee engagement

A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?

equity

The essence of employee engagement is that employees:

give their all

An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?

improved accounting/financial performance

The extent to which an individual is personally engaged in his or her work role is called

job involvement.

Job satisfaction has a positive association with which of the following behavioral outcomes?

job performance organizational citizenship behavior

An affective or emotional response toward various facets of one's job is called ______.

job satisfaction

There are four attitude and four behavior components found to correlate with ______.

job satisfaction

Job involvement is ______ related to job satisfaction

moderately

Shalom Schwartz believed that values ______ our behavior across any context.

motivate

The extent to which the characteristics of a job allow an individual to fulfill his or her needs is called:

need fulfillment

Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called:

organizational citizenship

The extent to which employees believe their organization values their contributions and genuinely cares about their well-being is:

perceived organizational support

When a work environment generally matches an employee's values, the which of the following are at their greatest?

positive employee attitudes employee motivation

An employee's beliefs about what he or she is entitled to receive in return for what he or she provides to the organization are represented by his or her

psychological contract.

The best way for managers to influence employees behavior is to

reinforce appropriate beliefs.

When employers allow employees to do all or some of their work from home using technology and internet tools to send work electronically from home to office and vise versa, this is called:

telecommuting

Shalom Schwartz believed that_____________ impact behavior no matter what the context. (one blank/one word)

values

Physiological or psychological deficiencies that arouse behavior are called _______________

Blank 1: Needs

______________ allows employees to do all or some of their work from home using technology and internet tools.

Blank 1: Telecommuting, Telecommunication, Telecommunicating, or Telecommute

Job satisfaction and employee engagement are two workplace ____________ measured by management.

Blank 1: attitudes

Personal values exemplify global beliefs while personal ____________ are more specific to a situation, person, or object.

Blank 1: attitudes or attitdues

OB researchers define_________ as "a force that binds an individual to a course of action of relevance to one or more targets."

Blank 1: commitment

When people express themselves physically, cognitively, and emotionally during a role performance. they are demonstrating _________ ___________

Blank 1: employee Blank 2: engagement or engagment

The concept of equity ties directly to how_______________a person is treated at work.

Blank 1: fairly or justly

Ajzen and Fishbein consider ___________ as the key link between attitudes and planned behavior.

Blank 1: intentions

Counterproductive work behavior has a strong negative relationship with ___________ ___________

Blank 1: job Blank 2: satisfaction

The term ____________ _________ reflects the extent to which a person likes his or her job.

Blank 1: job Blank 2: satisfaction or statisfaction

The extent to which an individual identifies with an organization and commits to its goals is called ______________ ___________

Blank 1: organizational Blank 2: commitment

Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called _________ ________ behavior

Blank 1: organizational Blank 2: citizenship

Our values are influenced by the values of our ________ and by the __________ we have as children.

Blank 1: parents Blank 2: experiences or experience

According to the Organizing Framework for Understanding and Applying OB, human and social capital is considered a ______________ factor that aids in employee engagement at work.

Blank 1: person

The relationship between job satisfaction and organizational financial performance is ______ the relationship between job satisfaction and individual productivity.

weaker than


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