OB chapter 2 questions
Personality and positive psychological capital are considered ___________ __________ that contribute to employee engagement.
Blank 1: person Blank 2: factors
People who have a __________ attitude about work will be more open to working longer hours.
Blank 1: positive or good
Values remain mostly stable across _________ and _________
Blank 1: time Blank 2: situations or situation
An individual's overall thoughts and feelings about quitting are called
Blank 1: withdrawal or withdrawl Blank 2: cognitions
Which statement about the relationship between job satisfaction and job performance is true?
Both variables indirectly influence each other.
Select the workplace attitudes managers pay attention to.
Employee engagement Job satisfaction Perceived organizational support Organizational commitment
What theory is based on the idea that managers must interact with employees and monitor their perceptions of fair treatment?
Equity
True or false: Job satisfaction and job performance are unrelated in a work context.
False OB experts have identified eight different ways that the two concepts are related.
Select all the feelings related to employee engagement.
Focus Enthusiasm Urgency Intensity
Which of the following are recommended actions for you to take to create positive change in your professional life?
Identify what types of work you find meaningful Analyze and change your beliefs about a behavior you want to change Identify your core values
When an employee enjoys the work being done and has a positive attitude, which of the following will be true?
The employee will be more agreeable to working harder. The employee will be more open to taking on greater burdens.
When an employee enjoys the work being done and has a positive attitude, which of the following will be true?
The employee will be more open to taking on greater burdens. The employee will be more agreeable to working harder.
Which of the following are true about values?
They are generally stable. They can guide behavior subconsciously.
Select characteristics related to organizational citizenship behaviors.
They are voluntary. They promote the firm's productivity.
True or false: Perceptions of organizational support can be either positive or negative.
True
True or false: Values and attitudes are usually in agreement.
True
Select all the attitudinal outcomes of job satisfaction.
Withdrawal cognitions Job involvement Motivation Perceived stress
Which of the following characterize personal values?
a global scope broad influence across all situations
A person's perception about the terms and conditions of a reciprocal exchange between him or herself and another is called:
a psychological contract
Beliefs you have that concern something specific, such as a specific person, are known as personal
attitudes
Ajzen and Fishbein consider intentions as the key link between ______ and planned _____
attitudes; behavior
A force that binds an individual to a course of action of relevance to one or more targets is:
commitment
Behavior that harms other employees, the organization as a whole or organizational stakeholders such as customers and shareholders is called:
counterproductive work behavior
High levels of job satisfaction lead to lower levels of which behavioral outcomes
counterproductive work behavior turnover
Organizations can promote desired behaviors and not CWB's by:
designing jobs that increase satisfaction screening for CWBs during the hiring process defining desired behaviors
Kahn described "the harnessing of organization members' selves to their work roles" as:
employee engagement
A manager who makes sure to treat employees in a manner that they perceive as fair is exhibiting which model of job satisfaction?
equity
The essence of employee engagement is that employees:
give their all
An organization that has high levels of aggregate job satisfaction could expect to experience which of the following?
improved accounting/financial performance
The extent to which an individual is personally engaged in his or her work role is called
job involvement.
Job satisfaction has a positive association with which of the following behavioral outcomes?
job performance organizational citizenship behavior
An affective or emotional response toward various facets of one's job is called ______.
job satisfaction
There are four attitude and four behavior components found to correlate with ______.
job satisfaction
Job involvement is ______ related to job satisfaction
moderately
Shalom Schwartz believed that values ______ our behavior across any context.
motivate
The extent to which the characteristics of a job allow an individual to fulfill his or her needs is called:
need fulfillment
Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called:
organizational citizenship
The extent to which employees believe their organization values their contributions and genuinely cares about their well-being is:
perceived organizational support
When a work environment generally matches an employee's values, the which of the following are at their greatest?
positive employee attitudes employee motivation
An employee's beliefs about what he or she is entitled to receive in return for what he or she provides to the organization are represented by his or her
psychological contract.
The best way for managers to influence employees behavior is to
reinforce appropriate beliefs.
When employers allow employees to do all or some of their work from home using technology and internet tools to send work electronically from home to office and vise versa, this is called:
telecommuting
Shalom Schwartz believed that_____________ impact behavior no matter what the context. (one blank/one word)
values
Physiological or psychological deficiencies that arouse behavior are called _______________
Blank 1: Needs
______________ allows employees to do all or some of their work from home using technology and internet tools.
Blank 1: Telecommuting, Telecommunication, Telecommunicating, or Telecommute
Job satisfaction and employee engagement are two workplace ____________ measured by management.
Blank 1: attitudes
Personal values exemplify global beliefs while personal ____________ are more specific to a situation, person, or object.
Blank 1: attitudes or attitdues
OB researchers define_________ as "a force that binds an individual to a course of action of relevance to one or more targets."
Blank 1: commitment
When people express themselves physically, cognitively, and emotionally during a role performance. they are demonstrating _________ ___________
Blank 1: employee Blank 2: engagement or engagment
The concept of equity ties directly to how_______________a person is treated at work.
Blank 1: fairly or justly
Ajzen and Fishbein consider ___________ as the key link between attitudes and planned behavior.
Blank 1: intentions
Counterproductive work behavior has a strong negative relationship with ___________ ___________
Blank 1: job Blank 2: satisfaction
The term ____________ _________ reflects the extent to which a person likes his or her job.
Blank 1: job Blank 2: satisfaction or statisfaction
The extent to which an individual identifies with an organization and commits to its goals is called ______________ ___________
Blank 1: organizational Blank 2: commitment
Individual behavior that is discretionary and not part of a formal reward system and promotes the effective performance of the firm is called _________ ________ behavior
Blank 1: organizational Blank 2: citizenship
Our values are influenced by the values of our ________ and by the __________ we have as children.
Blank 1: parents Blank 2: experiences or experience
According to the Organizing Framework for Understanding and Applying OB, human and social capital is considered a ______________ factor that aids in employee engagement at work.
Blank 1: person
The relationship between job satisfaction and organizational financial performance is ______ the relationship between job satisfaction and individual productivity.
weaker than