Organizational Behavior & Management - Chapter 3

emotions

A state of physiological arousal accompanied by changes in facial expressions, gestures, posture, or subjective feelings

Extroversion

A trait that indicates a person's outgoing, socialable behavior

__________ is a personality trait displayed by an employee who is dependable, organized, responsible, and thorough

Conscientiousness

emotional labor

The effort and work to manage your emotions and keep them under control

Three components of attitude:

1) Cognition, 2) Affect, and 3) Behavior

Organizations that commit to deversity and create a culture of inclusiveness can gain several important benefits, including:

1) Enhanced decision quality, 2) better connection with customers, and 3) more creative innovation

Big Five

1) Extroversion, 2) emotional stability, 3) agreeableness, 4) conscientiousness, and 5) openness to experience

Four dimensions of EI

1) Self-awareness, 2) Social Awareness, 3) Self-management, and 4) Relationship Management

cognitive dissonance

A mental state of anxiety that occurs when there is a conflict among an individual's various cognitions (attitudes and beliefs) after a decision has been made

Personality

A relatively stable set of feelings and behaviors, that have been significantly formed by genetic and environmental factors

Ability vs skills

Ability: a person's talent to perform a mental or physical task. Skill: a learned talent that a person has acquired to perform a task. A person's ability is generally stable over time. Skills change as one's training or experience occurs. A person can be trained and consequently acquire new skills

Job satisfaction

An attitude people have about their jobs. Factors associated with job satisfaction include: pay, work itself, promotion opportunties, co-workers, and job security

Coginition

Attitudes consist of three components. Two of these are behavior and affect. What is the third component

The most discussed and publicized personality model is called

Big Five

Self-efficacy

Designates a person's belief that he or she has the competency to complete a job successfully

Attitude

Mental state of readiness learned and organized through experience, exerting a specific influence on a person's response to people, objects, and situations with which it is related.

Myers Briggs Type Inventory

Personaily test used by companies to assist in team building, management development, decision making, leadership, and career development

Openness to experience

Reflects the extent to which an individual is broad-minded, creative, curious, and intelligent

relationship management

The four dimensions of emotional intelligence (EI) include awareness, social awareness, self-management, and

Emotional stability

The ability to be calm, relaxed, and secure

emotional intelligence (IE)

The ability to manage one's own and others' emotions in order to guide one's behavior and achieve goals

Locus of control

The degree to which people believe their behavior influences what happens to them. Internal: believe they have control over their fate. Externals: believe others or situations have control over their fate

affect

The emotional component of an attitude is referred to as

affect

The emotional component of an attitude; often learned from parents, teachers, and peer group members

past experience

The most important factor in developing positive self-efficacy is

Agreeableness

The tendency to be courteous, forgiving, tolerant, trusting, and softhearted

Conscientiousness

The tendency to be dependable, organized, thorough, and responsible

Diversity

Those attributes that make people different from one another. The six primary (and stable) dimensions include age, ethnicity, gender, physical attributes, race, and sexual/affectional orientation. Secondary (and changeable) dimensions include educational background, religous beliefs, health and work experience

1) observe and recognize the differences and 2) study relationships among variables that influence individual bahavior

To understand invidual differences, a manager must

True

True or False: SAS offers a generous family-friendly packge of benefits aimed to boost employee morale on the job.

Diversity, abilities and skills, attitudes, personality, emotions, and perceptions

What individual differences affect workplace behavior?

Cognition

What individuals know about themselves and their environment. Cognition implies a conscious process of acquiring knowledge

Locus of control

_________ determines the degree to which individuals believe their behavior influences what happens to them.

Skill

_________ is a learned talent that an employee has acquired to complete and perform a task as expected.

self-efficacy

_________ is a person's belief that he or she has the competency to complete a job successfully