organizational behavior chapter 1 -5

what is effectiveness?

Gettting work done through others to achieve organizational goals.

what are 3 benefits of skilled managers with interpersonal skills?

1. Better Work Enviornment 2. Lower turnover of quality employees 3.better financial performance

abilities required for ethical behavior

1. ID ethical issues 2. choose what is right 3. evaluate consequences

what do the actions of ethical behavior do?

1. align with personal values 2. commonly hold to values of society

inputs to the open view system (5)

1. human 2.financial 3.Materials 4. Information 5. Technological

What are two important skills involved with manager effectiveness

1.Technical 2. Personal

what are the four contributions of social psychology

Attitude change, behavioral change, communication, integroup behavior.

failure to work

absenteeism (789000)

3 areas of acquired need theory (does not include lower order)

achievement (challenging goals), power (desire to influence), affiliation. (desire to be a part of something)

feelings

affective

3 aspects of indic identification with an organization

affective, continuous, normative

degree to which a person gets along with others

agreeableness

how to you achieve attitude consistency?

alter attitudes, change bahvior, develop a rationalization

study of society as a whole

anthropology

psychological tendency expressed by evaluating an entity with favor or disfavor

attitude

what are the 5 attributes of attitude behavior

attitude relevance, attitude specificity, personality, existence of social pressures, timing of attitude assessment

30 year goal setting program

Management by objectives (MBO)

What is the difference between orgb and management?

Organization Behavior is a subfield of managment

why do managers make mistakes?

because of lack of knowledge

shows persons intention to behave in some way.

behavioral

Three aspects of ERG

growth, relatedness, existence

intuition

gut feelings/ common sense

what is more important heredity or environment?

heredity

do you want high efficacy or low?

high

includes convincing and logical arguments

high quality message

intensity

how hard a person tries

persistence

how long an effort can be maintained.

ability to get along with others

human skills ***focus

is the US individual or collective?

individual

the unofficial less visible part of the organization

informal organization

three areas of motivation

intensity, direction, persistence

focuses inside a person

internal perspective

what are the three categories of management?

interpersonal, informational, decsional

what the assumption of human behavior?

it is NOT RANDOM

pleasurable or positive emotional state resulting the appraisal of ones job

job satisfaction

people who are able and willing to work

labor market

hiring training, motivation

leader

what is the focus of orgb

leading

manager have contact with outsiders

liason

degree a person believes they can control what happens to them

locus of control (internal is easier to motivate)

focuses of future

longterm orientation

does US have low or high power distance?

low

does the US have a high or low uncertainty avoidance?

low

what does theory x assume? Theory y?

lower order needs dominate.. opposite

Understanding ORB helps understand what?

manager effectiveness

masculinity

material success

effectiveness is...

meeting goals

process of arousing and sustaining goal directed behavior

motivation

5 pers traits

next five slides

policy procedures of an organization

norms

a person with many interests

openess to experience

perceived organizational support

organization cares about well being

study of individual behavior

orgb

collectivism

people look after one another

individualism

people take care of themselves

relatively stable set of characteristics influencing an individuals behavior

personality

what are the four functions of managers?

planning, organizing, leading, controlling

job satisafction

positive feelings about the job

individual analysis

psychology

are values important?

represent right vs wrong, influence worls perception, understand attitudes.

What are the low needs of maslow?

safety and pyschological

high need?

self actualization esteem and social (internal)

Theory - "believing in accomplishing a task)

self efficacy theory

has high based actions on social cues that or DYNAMIC and hard to predict... as well as a low scale with basic actions with internal motivation (static)

self monitoring

job involvement___ perceived performance ---

self worth

focus on past and present

shorterm orienation US

studies people in relation to others influence

social psychology

study of people in relation to their environments

sociology

types of goals

specific, general, easy, challenging

involves all parts of the system

structure

what are the four areas of the open view system?

structure, technology, tasks, people

what are the two types of managers:?

successful, effective

looks at relationships, evidence comes from this study, it predicts

systematic study

directly influences performance of customers, competitors, suppliers, labor market

task environment.

vision, mission, goals

tasks

what are the three essential skills to management?

technical, human, conceptual

the ability to apply specialized expertise

technival skills

what is the wide range of knowledge people use to put inputs into outputs?

technolgy

4 types of management activites

traditional, communication, HR management, networking

emotional contagion

transferring emotions

faminity

value quality of life

causes of job satisfaction

work itself, promotion, pay, benefits, supervision, co workers

violoates organizational norms

workplace deviance

What are the four management challenges for manager

workplace diversity, technolgic innovation, gloabalization, ethics

Globalization and example

world free of natls boundaries. mcdonalds.

what is management?

getting work done through others?

3 parts of MBO

goals, participation, feedback

what are the 5 Theories of Motivation

Maslow,ERG, Theory X Y, Z Factor Theory, acquired needs theory

What are the 4 contributing disciplines to ORGB

Psychology,sociology, anthropology,social psychology

what are the areas of attitude

cognition, affective, behavior

state of tension that is produced when an individual experiences conflict between attitudes and behavior

cognitive dissonance

what is the largest part of successful management?

communicating

organizations in the same industry that sell products to same customers

competition

upper level managers broad long terms skill describing organizational strategy

conceptual skills

, thoughts about something

congition

3 types of ethical theories

consequential, character, rule based

efficiency is...

getting work done through others

employee engagement

degree of involvement with satisfaction with an enthusiasm for the job

uncertainty avoidance

degree to which people are uncomfortable with uncertainty

forms of individual differences, gender, age, race, ect

diversity

outputs/inputs

efficiency

productivity is composed of what?

effictivenesss and effciency

direction

effort channel toward organizational goals

level of calmness

emotional stability

mental states that can change the inclination to act

emotions

Organization Citizenship behavior OCB

employees go beyond

appropriate way to behave consist of moral behavior, personal value, people need to identify what is right and what is wrong

ethical behavior.

enviornment

external perspective

degree of sociability

extrovert vs introvert

manager required to form duties of social nature

figurehead

what are the three branches of interpersonal skills?

figurehead, liaison,leader

official legitimate, most visible part of the system

formal organization

failure to achieve a high order need may trigger a regression to low achievement need

frustration regression principle