organizational behavior chapter 1 -5
what is effectiveness?
Gettting work done through others to achieve organizational goals.
what are 3 benefits of skilled managers with interpersonal skills?
1. Better Work Enviornment 2. Lower turnover of quality employees 3.better financial performance
abilities required for ethical behavior
1. ID ethical issues 2. choose what is right 3. evaluate consequences
what do the actions of ethical behavior do?
1. align with personal values 2. commonly hold to values of society
inputs to the open view system (5)
1. human 2.financial 3.Materials 4. Information 5. Technological
What are two important skills involved with manager effectiveness
1.Technical 2. Personal
what are the four contributions of social psychology
Attitude change, behavioral change, communication, integroup behavior.
failure to work
absenteeism (789000)
3 areas of acquired need theory (does not include lower order)
achievement (challenging goals), power (desire to influence), affiliation. (desire to be a part of something)
feelings
affective
3 aspects of indic identification with an organization
affective, continuous, normative
degree to which a person gets along with others
agreeableness
how to you achieve attitude consistency?
alter attitudes, change bahvior, develop a rationalization
study of society as a whole
anthropology
psychological tendency expressed by evaluating an entity with favor or disfavor
attitude
what are the 5 attributes of attitude behavior
attitude relevance, attitude specificity, personality, existence of social pressures, timing of attitude assessment
30 year goal setting program
Management by objectives (MBO)
What is the difference between orgb and management?
Organization Behavior is a subfield of managment
why do managers make mistakes?
because of lack of knowledge
shows persons intention to behave in some way.
behavioral
Three aspects of ERG
growth, relatedness, existence
intuition
gut feelings/ common sense
what is more important heredity or environment?
heredity
do you want high efficacy or low?
high
includes convincing and logical arguments
high quality message
intensity
how hard a person tries
persistence
how long an effort can be maintained.
ability to get along with others
human skills ***focus
is the US individual or collective?
individual
the unofficial less visible part of the organization
informal organization
three areas of motivation
intensity, direction, persistence
focuses inside a person
internal perspective
what are the three categories of management?
interpersonal, informational, decsional
what the assumption of human behavior?
it is NOT RANDOM
pleasurable or positive emotional state resulting the appraisal of ones job
job satisfaction
people who are able and willing to work
labor market
hiring training, motivation
leader
what is the focus of orgb
leading
manager have contact with outsiders
liason
degree a person believes they can control what happens to them
locus of control (internal is easier to motivate)
focuses of future
longterm orientation
does US have low or high power distance?
low
does the US have a high or low uncertainty avoidance?
low
what does theory x assume? Theory y?
lower order needs dominate.. opposite
Understanding ORB helps understand what?
manager effectiveness
masculinity
material success
effectiveness is...
meeting goals
process of arousing and sustaining goal directed behavior
motivation
5 pers traits
next five slides
policy procedures of an organization
norms
a person with many interests
openess to experience
perceived organizational support
organization cares about well being
study of individual behavior
orgb
collectivism
people look after one another
individualism
people take care of themselves
relatively stable set of characteristics influencing an individuals behavior
personality
what are the four functions of managers?
planning, organizing, leading, controlling
job satisafction
positive feelings about the job
individual analysis
psychology
are values important?
represent right vs wrong, influence worls perception, understand attitudes.
What are the low needs of maslow?
safety and pyschological
high need?
self actualization esteem and social (internal)
Theory - "believing in accomplishing a task)
self efficacy theory
has high based actions on social cues that or DYNAMIC and hard to predict... as well as a low scale with basic actions with internal motivation (static)
self monitoring
job involvement___ perceived performance ---
self worth
focus on past and present
shorterm orienation US
studies people in relation to others influence
social psychology
study of people in relation to their environments
sociology
types of goals
specific, general, easy, challenging
involves all parts of the system
structure
what are the four areas of the open view system?
structure, technology, tasks, people
what are the two types of managers:?
successful, effective
looks at relationships, evidence comes from this study, it predicts
systematic study
directly influences performance of customers, competitors, suppliers, labor market
task environment.
vision, mission, goals
tasks
what are the three essential skills to management?
technical, human, conceptual
the ability to apply specialized expertise
technival skills
what is the wide range of knowledge people use to put inputs into outputs?
technolgy
4 types of management activites
traditional, communication, HR management, networking
emotional contagion
transferring emotions
faminity
value quality of life
causes of job satisfaction
work itself, promotion, pay, benefits, supervision, co workers
violoates organizational norms
workplace deviance
What are the four management challenges for manager
workplace diversity, technolgic innovation, gloabalization, ethics
Globalization and example
world free of natls boundaries. mcdonalds.
what is management?
getting work done through others?
3 parts of MBO
goals, participation, feedback
what are the 5 Theories of Motivation
Maslow,ERG, Theory X Y, Z Factor Theory, acquired needs theory
What are the 4 contributing disciplines to ORGB
Psychology,sociology, anthropology,social psychology
what are the areas of attitude
cognition, affective, behavior
state of tension that is produced when an individual experiences conflict between attitudes and behavior
cognitive dissonance
what is the largest part of successful management?
communicating
organizations in the same industry that sell products to same customers
competition
upper level managers broad long terms skill describing organizational strategy
conceptual skills
, thoughts about something
congition
3 types of ethical theories
consequential, character, rule based
efficiency is...
getting work done through others
employee engagement
degree of involvement with satisfaction with an enthusiasm for the job
uncertainty avoidance
degree to which people are uncomfortable with uncertainty
forms of individual differences, gender, age, race, ect
diversity
outputs/inputs
efficiency
productivity is composed of what?
effictivenesss and effciency
direction
effort channel toward organizational goals
level of calmness
emotional stability
mental states that can change the inclination to act
emotions
Organization Citizenship behavior OCB
employees go beyond
appropriate way to behave consist of moral behavior, personal value, people need to identify what is right and what is wrong
ethical behavior.
enviornment
external perspective
degree of sociability
extrovert vs introvert
manager required to form duties of social nature
figurehead
what are the three branches of interpersonal skills?
figurehead, liaison,leader
official legitimate, most visible part of the system
formal organization
failure to achieve a high order need may trigger a regression to low achievement need
frustration regression principle