ORGB - CH1

The "Six Sigma" program tackles problems in four phases. These phases include all of the following except: a. measure. b. analyze. c. demands. d. contro

C. Demand

Which of the following statements is true of Six Sigma?

Six Sigma is a philosophy for company-wide quality improvement developed by Motorola and popularized by General Electric.

Organizational behavior is an interdisciplinary study that draws from several disciplines. Which of the disciplines listed below contributes directly to Organizational behavior?

Sociology

Too much change often leads to stagnation, while not enough change leads to chaos.

False

in Western world, military organizations are the dominant organizational form

False

organization behavior can be described as the rational behavior of employees that keeps an organization running like clockwork

False

Which of the following statements is true concerning change?

Global competition is the leading force driving change at work.

Which of the following statements is true of total quality management?

It consists of self-directed work teams.

Which of the following statements is true of the contribution of the science of engineering to organizational behavior?

It enhances the understanding of the design of work.

________ is the science of human behavior.

psychology

total quality management

reflects a total dedication to continuous improvement and to customers.

psychology

science of human behavior

sociology

science of society

Developing skills is different from acquiring objective knowledge because it requires:

structured practice and feedback.

Hawthorn studies

studies conducted during the 1920s and 1930s that suggested the importance of the informal organization

medicine

the applied of science of healing or treating disease to enhance an individual's health and well-being

engineering

the applied science of energy and matter

people

the human resource of organization

formal organization

the official, legitimate, and most visible part of the system

anthropology

the science of human behavior

management

the study of overseeing activities and supervising people in organization

structure

the systems of communication. authority and role, and workflow

Total quality management is

the total dedication to continuous improvement and to customers so that the customers' needs are met and their expectations are exceeded.

change

the transformation or modification of an organization and/or its stakeholders.

informal organization

the unofficial and less visible part of the system

When evaluating quality improvement ideas, a key question that organizations need to consider is whether the idea improves customer response.

True

competitors are part of any organization's task environment

True

task

an organization's mission, purpose r goal for existing

objective knowledge is developed through

basic and applied research

Organizational behavior is best described as the study of individual ________ and organizational ________.

behavior; dynamics

Which of the following is not an example of an aspect of a company's informal organization?

budget

Quality cannot be optimized because:

customer needs and expectations are always changing.

From the external perspective, a person's history, feelings, thoughts, and personal value systems are very important in interpreting actions and behavior.

false

The official, legitimate, and most visible part of a system is known as a(n) ________ organization.

formal

Organizations have often been described as clockworks because of the assumption that

human behavior is logical

Which category do theories of human behavior that analyze a person's thoughts, feelings, past experiences, and needs fall into?

internal

Organizational psychology frequently overlaps with organizational behavior as both

investigate work motivation

formal organization (overt)

is the official, legitimate, and most visible part of the organization, and this is the part that enables people to think of organizations in logical and rational way.

objected knowledge

knowledge that results from research and science activites

________ is the study of overseeing activities and supervising people in organizations

managment

A complete understanding of organizational behavior requires an understanding of both human behavior and of the ________ within which behavior is acted out.

organizational context

To organizations, change represents both the risk of failure and the opportunity for success. What determines the outcome?

our behavior

technology is used in an organization to transform inputs into:

outputs

Organizations are open systems of interacting components which are:

people, tasks, technology, and structure

the study of organizational behavior is primary concerned with the____ dynamics in organizations.

1. psychosocial dynamics 2. behavioral dynamics 3. interpersonal dynamics

Which of the following statements is true of an organization as an open system?

An organization system works by taking inputs, converting them into throughputs, and delivering outputs to its task environment

The applies science of energy and matter is

Engineering

Which of the following statements is true of the contribution of the science of engineering to organizational behavior?

Engineering is the applied science of energy and matter. It enhances our understanding of the design of work.

The importance of the informal elements of an organization was first suggested by the ________.

Hawthrone studies

________ results from research, experimentation, and scientific observation

Objective knowledge

Six Sigma was developed by ________.

Motorola

Which of the following is an element of a formal organization?

Products and services

Which of the following represents the task of an organization involved in the international shipping business?

Providing low cost, efficient shipping all over the globe.

Which of the following statements is true of formal and informal organizations?

The informal elements of an organization are often points of diagnostic and intervention activities in organizational development.

Which of the following statements is true of the theories and models of human behavior that focus on an internal perspective?

The internal perspective explains people's actions and behavior in terms of their histories and personal value systems.

Which of the statements is true of different sectors of the economy?

The manufacturing sector includes the production of basic materials, such as steel, and the production of finished products, such as automobiles and electronic equipment.