ORGB - CH1
The "Six Sigma" program tackles problems in four phases. These phases include all of the following except: a. measure. b. analyze. c. demands. d. contro
C. Demand
Which of the following statements is true of Six Sigma?
Six Sigma is a philosophy for company-wide quality improvement developed by Motorola and popularized by General Electric.
Organizational behavior is an interdisciplinary study that draws from several disciplines. Which of the disciplines listed below contributes directly to Organizational behavior?
Sociology
Too much change often leads to stagnation, while not enough change leads to chaos.
False
in Western world, military organizations are the dominant organizational form
False
organization behavior can be described as the rational behavior of employees that keeps an organization running like clockwork
False
Which of the following statements is true concerning change?
Global competition is the leading force driving change at work.
Which of the following statements is true of total quality management?
It consists of self-directed work teams.
Which of the following statements is true of the contribution of the science of engineering to organizational behavior?
It enhances the understanding of the design of work.
________ is the science of human behavior.
psychology
total quality management
reflects a total dedication to continuous improvement and to customers.
psychology
science of human behavior
sociology
science of society
Developing skills is different from acquiring objective knowledge because it requires:
structured practice and feedback.
Hawthorn studies
studies conducted during the 1920s and 1930s that suggested the importance of the informal organization
medicine
the applied of science of healing or treating disease to enhance an individual's health and well-being
engineering
the applied science of energy and matter
people
the human resource of organization
formal organization
the official, legitimate, and most visible part of the system
anthropology
the science of human behavior
management
the study of overseeing activities and supervising people in organization
structure
the systems of communication. authority and role, and workflow
Total quality management is
the total dedication to continuous improvement and to customers so that the customers' needs are met and their expectations are exceeded.
change
the transformation or modification of an organization and/or its stakeholders.
informal organization
the unofficial and less visible part of the system
When evaluating quality improvement ideas, a key question that organizations need to consider is whether the idea improves customer response.
True
competitors are part of any organization's task environment
True
task
an organization's mission, purpose r goal for existing
objective knowledge is developed through
basic and applied research
Organizational behavior is best described as the study of individual ________ and organizational ________.
behavior; dynamics
Which of the following is not an example of an aspect of a company's informal organization?
budget
Quality cannot be optimized because:
customer needs and expectations are always changing.
From the external perspective, a person's history, feelings, thoughts, and personal value systems are very important in interpreting actions and behavior.
false
The official, legitimate, and most visible part of a system is known as a(n) ________ organization.
formal
Organizations have often been described as clockworks because of the assumption that
human behavior is logical
Which category do theories of human behavior that analyze a person's thoughts, feelings, past experiences, and needs fall into?
internal
Organizational psychology frequently overlaps with organizational behavior as both
investigate work motivation
formal organization (overt)
is the official, legitimate, and most visible part of the organization, and this is the part that enables people to think of organizations in logical and rational way.
objected knowledge
knowledge that results from research and science activites
________ is the study of overseeing activities and supervising people in organizations
managment
A complete understanding of organizational behavior requires an understanding of both human behavior and of the ________ within which behavior is acted out.
organizational context
To organizations, change represents both the risk of failure and the opportunity for success. What determines the outcome?
our behavior
technology is used in an organization to transform inputs into:
outputs
Organizations are open systems of interacting components which are:
people, tasks, technology, and structure
the study of organizational behavior is primary concerned with the____ dynamics in organizations.
1. psychosocial dynamics 2. behavioral dynamics 3. interpersonal dynamics
Which of the following statements is true of an organization as an open system?
An organization system works by taking inputs, converting them into throughputs, and delivering outputs to its task environment
The applies science of energy and matter is
Engineering
Which of the following statements is true of the contribution of the science of engineering to organizational behavior?
Engineering is the applied science of energy and matter. It enhances our understanding of the design of work.
The importance of the informal elements of an organization was first suggested by the ________.
Hawthrone studies
________ results from research, experimentation, and scientific observation
Objective knowledge
Six Sigma was developed by ________.
Motorola
Which of the following is an element of a formal organization?
Products and services
Which of the following represents the task of an organization involved in the international shipping business?
Providing low cost, efficient shipping all over the globe.
Which of the following statements is true of formal and informal organizations?
The informal elements of an organization are often points of diagnostic and intervention activities in organizational development.
Which of the following statements is true of the theories and models of human behavior that focus on an internal perspective?
The internal perspective explains people's actions and behavior in terms of their histories and personal value systems.
Which of the statements is true of different sectors of the economy?
The manufacturing sector includes the production of basic materials, such as steel, and the production of finished products, such as automobiles and electronic equipment.