PM-ks-C13-Stakeholder-myManyTests

32. _____ can be perceived as enemies or allies by stakeholders depending on the outcomes of a project.

ANSWER: Project managers

35. _____ can be classified as internal to the organization or external.

ANSWER: Project stakeholders

28. After identifying and analyzing stakeholders, the project manager and team should develop a(n) ______ to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project. a. stakeholder engagement plan b. stakeholder register c. issue log d. power/interest grid

ANSWER: a After identifying and analyzing stakeholders, the project manager and team should develop a stakeholder engagement plan to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.

18. Which is the new knowledge area identified by the Project Management Institute? a. project stakeholder management b. project communication management c. project risk management d. project procurement management

ANSWER: a Because stakeholder management is so important to project success, the Project Management Institute decided to create an entire knowledge area devoted to it.

24. Which is true about identifying stakeholders? a. External project stakeholders include the project's customers. b. It is not very difficult to identify stakeholders. c. Stakeholders with indirect ties to the project need not be engaged with. d. Stakeholders do not change during a project.

ANSWER: a External project stakeholders include the project's customers.

19. What process involves determining everyone involved in the project or affected by it, and determining the best ways to manage relationships with them? a. identifying stakeholders b. planning stakeholder management c. managing stakeholder engagement d. controlling stakeholder engagement

ANSWER: a Identifying stakeholders involves identifying everyone involved in the project or affected by it, and determining the best ways to manage relationships with them. The main output of this process is a stakeholder register.

26. The project team must take corrective action if stakeholders with high interest and high power are categorized as _____. a. resistant b. neutral c. supportive d. leading

ANSWER: a The project team should take corrective action if stakeholders with high interest and high power are also categorized as resistant or unaware.

23. The stakeholder register is the output of the _____ stakeholders process of project stakeholder management. a. identifying b. planning c. executing d. monitoring

ANSWER: a The stakeholder register is the output of the identifying stakeholders process of project stakeholder management.

20. The main output of which process is the stakeholder register? a. planning stakeholder management b. identifying stakeholders c. managing stakeholder engagement d. controlling stakeholder engagement

ANSWER: b Identifying stakeholders involves identifying everyone involved in the project or affected by it, and determining the best ways to manage relationships with them. The main output of this process is a stakeholder register.

25. Doctors who actively participate in a project related to using information technology for chronic health problems would be examples of which stakeholder? a. supportive b. leading c. resistant d. neutral.

ANSWER: b Leading stakeholders are aware of the project and its potential impacts and actively engaged in helping it succeed

29. Scope, time and cost goals in order of importance can be ranked on a(n) _____. a. requirements traceability matrix b. expectations management matrix c. responsibility assignment matrix d. probability matrix

ANSWER: b Project sponsors can usually rank scope, time, and cost goals in order of importance and provide guidelines on how to balance the triple constraint. This ranking can be shown in an expectations management matrix, which can help clarify expectations.

27. The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware. a. high interest/low power b. high interest and high power c. low interest/ low power d. low interest/high power

ANSWER: b The project team should take corrective action if stakeholders with high interest and high power are also categorized as resistant or unaware.

21. One of the main outputs of the _____ process are change requests. a. planning stakeholder management b. identifying stakeholders c. managing stakeholder engagement d. controlling stakeholder engagement

ANSWER: c The outputs of this process change requests, project management plan updates, and project documents updates.

30. A(n) _____ is a tool used to document, monitor, and track problems that need resolution. a. requirements traceability matrix b. Gantt chart c. power/interest grid d. issue log

ANSWER: d Issues should be documented in an issue log, a tool used to document, monitor, and track issues that need resolution.

22. Which process involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed? a. planning stakeholder management b. identifying stakeholders c. managing stakeholder engagement d. monitoring stakeholder engagement

ANSWER: d Monitoring stakeholder engagement involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed. Outputs of this process are work performance information, change requests, project documents updates, and organizational process assets updates.

45. A(n) _____ is a tool that helps clarify expectations and lists project measures of success as well as priorities, expectations, and guidelines related to each measure.

ANSWER: expectations management matrix

37. Government officials and concerned citizens would be classified as _____ project stakeholders.

ANSWER: external

36. The project sponsor, project team and the support staff would be the _____ project stakeholders.

ANSWER: internal

46. A(n) _____ is a tool that is used to document, monitor, and track problems that need resolution.

ANSWER: issue log

43. A(n) _____ stakeholder is one who is aware of the project and its potential impacts and actively engaged in helping it succeed.

ANSWER: leading

42. A(n) _____ stakeholder is one who is aware of the project and is neither supportive nor resistant.

ANSWER: neutral

34. You can create a(n) _____ to group stakeholders based on their level of authority (power) and their level of concern (interest) for project outcomes.

ANSWER: power/interest grid

31. The purpose of _____ is to identify all people or organizations affected by a project, to analyze their expectations, and to effectively engage them in project decisions throughout the life of a project.

ANSWER: project stakeholder management

40. A(n) _____ stakeholder is aware of the project yet resistant to change.

ANSWER: resistant

39. A(n) _____ is a technique for analyzing information to determine which stakeholders' interests to focus on and how to increase stakeholder support throughout the project.

ANSWER: stakeholder analysis

44. The _____ is a formal or informal document that helps project teams to effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.

ANSWER: stakeholder engagement plan

33. The main output of the identifying stakeholders process is the _____.

ANSWER: stakeholder register

38. A simple way to document basic information on project stakeholders is by creating a(n) _____.

ANSWER: stakeholder register

47. A(n) _____ stakeholder is aware of the project and supportive of change.

ANSWER: supportive

41. A(n) _____ stakeholder is one who is oblivious to a project and its potential impact.

ANSWER: unaware

9. A leading stakeholder is one who is aware of the project and is neither supportive nor resistant to it. T/F

False A leading stakeholder is one who is aware of the project and its potential impacts and actively engaged in helping it succeed

10. The stakeholder management plan is always a formal document. T/F

False After identifying and analyzing stakeholders, the project manager and team should develop a stakeholder management plan to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project. This plan may be formal or informal, based on the needs of the project.

17. Project management software tools normally do not promote the use of Facebook as a forum to promote project activities. T/F

False Although many organizations do not promote the use of Facebook at work, several project management software tools include functionality like Facebook's to encourage relationship building on projects.

8. Sensitive information can be included in the stakeholder register as very few people in the organization have access to it.T/F

False Because this document is available to other people in the organization, the project manager must be careful not to include sensitive information, such as how strongly the stakeholders support the project or how much power they have.

4. The main output of the identifying stakeholders process is the project charter. T/F

False Identifying stakeholders involves identifying everyone involved in the project or affected by it, and determining the best ways to manage relationships with them. The main output of this process is a STAKEHOLDER REGISTER.

15. Key stakeholders need not be invited to participate in a kick-off meeting. T/F

False Key stakeholders should be invited to actively participate in a kick-off meeting rather than merely attending it. The project manager should emphasize that a dialogue is expected at the meeting, including texts or whatever means of communication the stakeholders prefer.

2. Project stakeholder management is completely unrelated to communications and resource management.

False Many of the concepts related to communications and human resource management also apply to stakeholder management, but unique activities are required to perform good stakeholder management.

3. Projects often do not cause any changes in an organization. T/F

False Projects often cause changes in organizations, and some people may lose their jobs when a project is completed. For example, a project might create a new system that makes some jobs obsolete, or a project might result in outsourcing work to an external group to make the organization more efficient.

11. The stakeholder management plan should not be accessible to all stakeholders. T/F

True Because a stakeholder management plan often includes sensitive information, it should not be part of the official project documents, which are normally available for all stakeholders to review.

1. Project stakeholder management has only been identified as an entire knowledge area by the Project Management Institute since 2013. T/F

True Because stakeholder management is so important to project success, the Project Management Institute decided to create an entire knowledge area devoted to it as part of the Fifth Edition of the PMBOK Guide in 2013.

6. Groups representing consumer, environmental, or other interests can be identified as project stakeholders. T/F

True Groups representing consumer, environmental, or other interests can be identified as project stakeholders.

5. Internal stakeholders include top management, other functional managers, and other project managers. T/F

True Internal project stakeholders generally include the project sponsor, project team, support staff, and internal customers for the project. Other internal stakeholders include top management, other functional managers, and other project managers because organizations have limited resources.

13. Issue logs can be used to address issues related to other knowledge areas like project scope management or project quality management. T/F

True Issues should be documented in an issue log, a tool used to document, monitor, and track issues that need resolution. Though the PMI now lists issue logs as a tool for stakeholder management, they can address issues related to other knowledge areas.

16. Communications software like e-mail, blogs, websites, texts, and tweets can aid in stakeholder communications. T/F

True Productivity software like word processors, spreadsheets, and presentation software can aid in creating various documents related to stakeholder management. Communications software like e-mail, blogs, websites, texts, and tweets can aid in stakeholder communications.

12. Communication and interpersonal skills are important for successful project stakeholder management. T/F

True Project managers must understand and work with various stakeholders; therefore, they should specifically address how to use various communications methods and their interpersonal and management skills to engage stakeholders.

7. Stakeholders might change during a project due to employee turnover, partnerships, and other events. T/F

True Stakeholders might change during a project due to employee turnover, partnerships, and other events.

14. Though stakeholders cannot be controlled, their level of engagement can be monitored. T/F

True You cannot control stakeholders, but you can monitor their level of engagement. Engagement involves a dialogue in which people seek understanding and solutions to issues of mutual concern.