Principles of Management: Chapter 12 (Wesson)

¡Supera tus tareas y exámenes ahora con Quizwiz!

proposed change interventions related to technology and operations include which of the following a. work processes b. information technology c. job design d. work sequences e. performance f. control systems

a, b, d, f

(development, application, launch, growth, maturity, decline) a single loan officer handles a customer's application throughout the process, rather than having each step completed by a different bank employee

application

(development, application, launch, growth, maturity, decline) once the entire lot around a newly built home is ready, a gardener adds all of the landscaping during a 3-day period, instead of planting small sections over an extended period

application

step of innovation: use developed idea in design, manufacturing, or delivery of new products, services, or processes

application

(development, application, launch, growth, maturity, decline) although most people thought neon hammer pants would never come back in style, thousands of pairs sold after a popular singer wore a pair during a national television interview

growth

(development, application, launch, growth, maturity, decline) hubert started selling a mixtape on street corners. once it got play time on a local radio station, thousands of people downloaded it from online sites

growth

(development, application, launch, growth, maturity, decline) while some students still prefer traditional textbooks, many now choose e-books, because of the added features they provide

growth

step of innovation: demand for new products or services grows

growth

iphones are an example of _ innovation

incremental

(development, application, launch, growth, maturity, decline) a shoe company now has its marketing and distribution departments work together on release dates; this prevents ads from appearing before the shoes are actually available

launch

(development, application, launch, growth, maturity, decline) learning from staffing shortages in the past, a concert venue now has extra ticket-office staff working the first few days after popular concert tickets first become available

launch

unfreezing, implementing change, and refreezing are all part of the _ model

lewin

changing the management processes by which products and services are conceived, built, and delivered to customers

managerial innovation

(development, application, launch, growth, maturity, decline) at first, hubert's company was the only clothing manufacturer to make low-waisted jeans. however, within a year, most clothing manufacturers offered similar pants

maturity

(development, application, launch, growth, maturity, decline) the first flat-screen televisions were expensive and offered by few manufacturers. however, within a few years, most televisions incorporated that technology

maturity

step of innovation: most competing organizations have access to the idea

maturity

changes to work schedules, machinery, and employees are examples of _ change

organization

any substantive modification to some part of the organization

organization change

a planned, organization-wide effort, managed from the top, that is intended to increase organizational effectiveness and health through interventions in it's processes using behavioral science knowledge

organization development

making lots of small changes so that the company doesn't have to make massive changes

organization development

slower approach as opposed to reengineering

organization development

job design, departmentalization, reporting relationships, authority distribution, coordination mechanisms, life-staff structure, overall design, culture, HR management are all parts of the _ area of organization change

organization structure and design

a way to promote innovation in organizations is to have a supportive _

organizational culture

a technique for overcoming resistance is to encourage active _

participation

abilities and skills, performance, perceptions, expectations, attitudes, and values are all parts of the _ area of organization change

people

the rule of 1/8 starts with the fact that half of today's companies see the connection between

people and profits

one resistance to change is different _ of change effects and outcomes

perceptions

change designed and implemented in an orderly and timely fashion in anticipation of future events

planned change

a change in the way a product or service is manufactured, created, or distributed

process innovation

a change in the physical characteristics or performance of existing products or service or the creation of brand new products or services

product innovation

type of innovation that basically replaces a product

radical

a new product, service, or technology developed by an organization that completely replaces the existing product, service, or technology in an industry

radical innovation

type of innovation that fundamentally changes the nature of competition in an industry

radical innovation

a piecemeal response to events and circumstances as they develop

reactive change

crisis management is an example of

reactive change

reason for failing to innovate: failure to _

recognize opportunities

the radical redesign of all aspects of a business to achieve major gains in cost, service, or time

reengineering

part of the change process that involves reinforcing and supporting the change so that it becomes a permanent part of the system

refreezing

what step in the change process comes after implementing change

refreezing

reason for failing to innovate: lack of _

resources

information technology, equipment, work processes, work sequences, control systems, and ERP are all parts of the _ area of organization change

technology and operations

one resistance to change is _ to self-interests, power and influence

threats

one resistance to change is _ about the extent and effects of change

uncertainty

part of the change process where individuals must be shown why the change is necessary

unfreezing

OD focuses on updating employee skills on a _ basis

continual

follow up to refreezing

control mechanism

(development, application, launch, growth, maturity, decline) a manufacturer that makes CD players sold fewer CD players once people began buying music in MP3 format

decline

step of innovation: demand for innovation decreases, and substitute innovations are developed and applied

decline

(development, application, launch, growth, maturity, decline) janet compares several recent sneaker releases to choose the colorways for her company's next limited edition shoe

development

(development, application, launch, growth, maturity, decline) van considers whether a narrower version of the company's smartphone would make the screen too small for most users' needs

development

step of innovation: evaluate, modify, and improve on a creative idea

development

line-staff structure is part of which area of organization change a. organization structure and design b. technology and operations c. people

a

questionnaires and surveys are examples of _ activities

diagnostic

a technique for overcoming resistance is to provide _ about the change process

education

role playing is an example of _ (OD technique)

education

reengineering is necessary because _ occurs as the maintenance of the status quo puts an organization out of synch with its environment, and it starts consuming its own resources

entropy

a way to promote innovation in organizations is to use a _ system

reward

_ is the sharing of results from diagnostic activities

survey feedback

changing the physical appearance or performance of a product or service, or the physical processes through which a product or service is manufactured

technical innovation

overall design is part of which area of organization change a. organization structure and design b. technology and operations c. people

a

type of innovation that does not significantly affect competition in an industry

incremental

type of innovation that tends to be more numerous

incremental

a new product, service, or technology that modifies an existing one

incremental innovation

the managed effort of an organization to develop new products or services or new uses for existing products or services

innovation

_ forces cause an organization to change its structure and strategy

internal

a way to promote innovation in organizations is to encourage _

intrapreneurship

innovating inside the organization

intrapreneurship

conceives of and develops new ideas

inventors

opposite of reengineering

organization development

part of the change process where the company prepares employees for what is coming

unfreezing

in reengineering, you should act on it with a sense of _

urgency

reporting relationships is part of which area of organization change a. organization structure and design b. technology and operations c. people

a

performance is part of which area of organization change a. organization structure and design b. technology and operations c. people

c

values is part of which area of organization change a. organization structure and design b. technology and operations c. people

c

reason for failing to innovate: resistance to _

change

step of innovation: introduce new products or services to the marketplace

launch

authority distribution is part of which area of organization change a. organization structure and design b. technology and operations c. people

a

coordination mechanisms is part of which area of organization change a. organization structure and design b. technology and operations c. people

a

culture is part of which area of organization change a. organization structure and design b. technology and operations c. people

a

departmentalization is part of which area of organization change a. organization structure and design b. technology and operations c. people

a

job design is part of which area of organization change a. organization structure and design b. technology and operations c. people

a

which of the following types of ideas relate to changes in your company's organizational structure and design a. overall design b. job design c. reporting relationships d. coordination mechanisms e. authority distribution f. performance

a, b, c, d, e

getting feedback from everyone you interact with

360 degree feedback

OD is (quick/gradual)

gradual

HR management is part of which area of organization change a. organization structure and design b. technology and operations c. people

a

ERP is part of which area of organization change a. organization structure and design b. technology and operations c. people

b

control systems is part of which area of organization change a. organization structure and design b. technology and operations c. people

b

equipment is part of which area of organization change a. organization structure and design b. technology and operations c. people

b

information technology is part of which area of organization change a. organization structure and design b. technology and operations c. people

b

work processes is part of which area of organization change a. organization structure and design b. technology and operations c. people

b

work sequences is part of which area of organization change a. organization structure and design b. technology and operations c. people

b

a major area of organizational change addresses people, attitudes, and behavior. changes to which of the following would relate to this category a. equipment b. abilities and skills c. expectations d. job design e. perceptions f. attitudes

b, c, e, f

abilities and skills is part of which area of organization change a. organization structure and design b. technology and operations c. people

c

attitudes is part of which area of organization change a. organization structure and design b. technology and operations c. people

c

expectations is part of which area of organization change a. organization structure and design b. technology and operations c. people

c

perceptions is part of which area of organization change a. organization structure and design b. technology and operations c. people

c

in reengineering, you should start with a _

clean slate

360-degree feedback is an example of _ (OD technique)

coaching and counseling

_ forces int he general and task environment can force the organization to alter the way it competes

external

type of pro-con list where you go through reasons against closing first so that, hopefully, all that's left is reasons for closing

force-field analysis


Conjuntos de estudio relacionados

Agile questions and explanations

View Set

Survey of the Bible First Test: Introduction to the Bible

View Set

Microbiology ch 24 Digestive System Infections

View Set

Chapter 22: Biotechnology (Test 4)

View Set

Chapter 63: Management of Patients with Neurologic Trauma

View Set

Chapter 16 : The Molecular Basis of Inheritance

View Set

Nclex Review: Urinary Tract Infection

View Set