Principles of Management: Chapter 12 (Wesson)
proposed change interventions related to technology and operations include which of the following a. work processes b. information technology c. job design d. work sequences e. performance f. control systems
a, b, d, f
(development, application, launch, growth, maturity, decline) a single loan officer handles a customer's application throughout the process, rather than having each step completed by a different bank employee
application
(development, application, launch, growth, maturity, decline) once the entire lot around a newly built home is ready, a gardener adds all of the landscaping during a 3-day period, instead of planting small sections over an extended period
application
step of innovation: use developed idea in design, manufacturing, or delivery of new products, services, or processes
application
(development, application, launch, growth, maturity, decline) although most people thought neon hammer pants would never come back in style, thousands of pairs sold after a popular singer wore a pair during a national television interview
growth
(development, application, launch, growth, maturity, decline) hubert started selling a mixtape on street corners. once it got play time on a local radio station, thousands of people downloaded it from online sites
growth
(development, application, launch, growth, maturity, decline) while some students still prefer traditional textbooks, many now choose e-books, because of the added features they provide
growth
step of innovation: demand for new products or services grows
growth
iphones are an example of _ innovation
incremental
(development, application, launch, growth, maturity, decline) a shoe company now has its marketing and distribution departments work together on release dates; this prevents ads from appearing before the shoes are actually available
launch
(development, application, launch, growth, maturity, decline) learning from staffing shortages in the past, a concert venue now has extra ticket-office staff working the first few days after popular concert tickets first become available
launch
unfreezing, implementing change, and refreezing are all part of the _ model
lewin
changing the management processes by which products and services are conceived, built, and delivered to customers
managerial innovation
(development, application, launch, growth, maturity, decline) at first, hubert's company was the only clothing manufacturer to make low-waisted jeans. however, within a year, most clothing manufacturers offered similar pants
maturity
(development, application, launch, growth, maturity, decline) the first flat-screen televisions were expensive and offered by few manufacturers. however, within a few years, most televisions incorporated that technology
maturity
step of innovation: most competing organizations have access to the idea
maturity
changes to work schedules, machinery, and employees are examples of _ change
organization
any substantive modification to some part of the organization
organization change
a planned, organization-wide effort, managed from the top, that is intended to increase organizational effectiveness and health through interventions in it's processes using behavioral science knowledge
organization development
making lots of small changes so that the company doesn't have to make massive changes
organization development
slower approach as opposed to reengineering
organization development
job design, departmentalization, reporting relationships, authority distribution, coordination mechanisms, life-staff structure, overall design, culture, HR management are all parts of the _ area of organization change
organization structure and design
a way to promote innovation in organizations is to have a supportive _
organizational culture
a technique for overcoming resistance is to encourage active _
participation
abilities and skills, performance, perceptions, expectations, attitudes, and values are all parts of the _ area of organization change
people
the rule of 1/8 starts with the fact that half of today's companies see the connection between
people and profits
one resistance to change is different _ of change effects and outcomes
perceptions
change designed and implemented in an orderly and timely fashion in anticipation of future events
planned change
a change in the way a product or service is manufactured, created, or distributed
process innovation
a change in the physical characteristics or performance of existing products or service or the creation of brand new products or services
product innovation
type of innovation that basically replaces a product
radical
a new product, service, or technology developed by an organization that completely replaces the existing product, service, or technology in an industry
radical innovation
type of innovation that fundamentally changes the nature of competition in an industry
radical innovation
a piecemeal response to events and circumstances as they develop
reactive change
crisis management is an example of
reactive change
reason for failing to innovate: failure to _
recognize opportunities
the radical redesign of all aspects of a business to achieve major gains in cost, service, or time
reengineering
part of the change process that involves reinforcing and supporting the change so that it becomes a permanent part of the system
refreezing
what step in the change process comes after implementing change
refreezing
reason for failing to innovate: lack of _
resources
information technology, equipment, work processes, work sequences, control systems, and ERP are all parts of the _ area of organization change
technology and operations
one resistance to change is _ to self-interests, power and influence
threats
one resistance to change is _ about the extent and effects of change
uncertainty
part of the change process where individuals must be shown why the change is necessary
unfreezing
OD focuses on updating employee skills on a _ basis
continual
follow up to refreezing
control mechanism
(development, application, launch, growth, maturity, decline) a manufacturer that makes CD players sold fewer CD players once people began buying music in MP3 format
decline
step of innovation: demand for innovation decreases, and substitute innovations are developed and applied
decline
(development, application, launch, growth, maturity, decline) janet compares several recent sneaker releases to choose the colorways for her company's next limited edition shoe
development
(development, application, launch, growth, maturity, decline) van considers whether a narrower version of the company's smartphone would make the screen too small for most users' needs
development
step of innovation: evaluate, modify, and improve on a creative idea
development
line-staff structure is part of which area of organization change a. organization structure and design b. technology and operations c. people
a
questionnaires and surveys are examples of _ activities
diagnostic
a technique for overcoming resistance is to provide _ about the change process
education
role playing is an example of _ (OD technique)
education
reengineering is necessary because _ occurs as the maintenance of the status quo puts an organization out of synch with its environment, and it starts consuming its own resources
entropy
a way to promote innovation in organizations is to use a _ system
reward
_ is the sharing of results from diagnostic activities
survey feedback
changing the physical appearance or performance of a product or service, or the physical processes through which a product or service is manufactured
technical innovation
overall design is part of which area of organization change a. organization structure and design b. technology and operations c. people
a
type of innovation that does not significantly affect competition in an industry
incremental
type of innovation that tends to be more numerous
incremental
a new product, service, or technology that modifies an existing one
incremental innovation
the managed effort of an organization to develop new products or services or new uses for existing products or services
innovation
_ forces cause an organization to change its structure and strategy
internal
a way to promote innovation in organizations is to encourage _
intrapreneurship
innovating inside the organization
intrapreneurship
conceives of and develops new ideas
inventors
opposite of reengineering
organization development
part of the change process where the company prepares employees for what is coming
unfreezing
in reengineering, you should act on it with a sense of _
urgency
reporting relationships is part of which area of organization change a. organization structure and design b. technology and operations c. people
a
performance is part of which area of organization change a. organization structure and design b. technology and operations c. people
c
values is part of which area of organization change a. organization structure and design b. technology and operations c. people
c
reason for failing to innovate: resistance to _
change
step of innovation: introduce new products or services to the marketplace
launch
authority distribution is part of which area of organization change a. organization structure and design b. technology and operations c. people
a
coordination mechanisms is part of which area of organization change a. organization structure and design b. technology and operations c. people
a
culture is part of which area of organization change a. organization structure and design b. technology and operations c. people
a
departmentalization is part of which area of organization change a. organization structure and design b. technology and operations c. people
a
job design is part of which area of organization change a. organization structure and design b. technology and operations c. people
a
which of the following types of ideas relate to changes in your company's organizational structure and design a. overall design b. job design c. reporting relationships d. coordination mechanisms e. authority distribution f. performance
a, b, c, d, e
getting feedback from everyone you interact with
360 degree feedback
OD is (quick/gradual)
gradual
HR management is part of which area of organization change a. organization structure and design b. technology and operations c. people
a
ERP is part of which area of organization change a. organization structure and design b. technology and operations c. people
b
control systems is part of which area of organization change a. organization structure and design b. technology and operations c. people
b
equipment is part of which area of organization change a. organization structure and design b. technology and operations c. people
b
information technology is part of which area of organization change a. organization structure and design b. technology and operations c. people
b
work processes is part of which area of organization change a. organization structure and design b. technology and operations c. people
b
work sequences is part of which area of organization change a. organization structure and design b. technology and operations c. people
b
a major area of organizational change addresses people, attitudes, and behavior. changes to which of the following would relate to this category a. equipment b. abilities and skills c. expectations d. job design e. perceptions f. attitudes
b, c, e, f
abilities and skills is part of which area of organization change a. organization structure and design b. technology and operations c. people
c
attitudes is part of which area of organization change a. organization structure and design b. technology and operations c. people
c
expectations is part of which area of organization change a. organization structure and design b. technology and operations c. people
c
perceptions is part of which area of organization change a. organization structure and design b. technology and operations c. people
c
in reengineering, you should start with a _
clean slate
360-degree feedback is an example of _ (OD technique)
coaching and counseling
_ forces int he general and task environment can force the organization to alter the way it competes
external
type of pro-con list where you go through reasons against closing first so that, hopefully, all that's left is reasons for closing
force-field analysis
