Principles of Management: Chapter 2
Behavioral Viewpoint: Name the Pioneers (3)
Munsterberg, Follett, Mayo
Theory X
negative attitude view of workers. Usually leads to micromanagement
Globalization
the trend of the world economy toward becoming a more interdependent system
Who believed that physiological, safety, love, esteem, and self-actualization motivates you to perform?
Abraham Maslow
Which two theorists contributed the most to the human relations movement—which proposed that better human relations could increase worker productivity?
Abraham Maslow and Douglas McGregor
Why is the Hawthorne Studies important?
Althought they were poorly designed, it drew attention to the importance of "social man" and led to the so-called human relations movement in the 1950s and 1960s.
Which management viewpoint places emphasis on the importance of understanding human beings and the motivation and encouragement of employees toward achievement?
Behavioral viewpoint
Historical Perceptive: Name the three
Classical, Behavioral, Quantitative
Who developed the X/Y Theory
Douglas McGregor
The original Focus of the Hawthorne Studies?
Effects of lighting levels on worker productivity.
Who developed the Hawthrone Effect?
Elton Mayo
Who thought organizations should become more democratic, with managers and employees working cooperatively?
Follett
Scientific Management: The Pioneers
Frederick W Taylor and Frank & Lillian Gilbreth
Father of SCientific Management
Fredick Taylor
Motion Science: The Pioneer
Fredick Taylor
What is the Hawthorne Effect?
Hawthorne effect—namely, that employees worked harder if they received added attention, if they thought that managers cared about their welfare and that supervisors paid special attention to them.
WHo was the first to identify major functions of management as Planning, Organizing, leading, and controlling
Henri Fayol
Administrative Management: The Pioneers
Henri Fayol, Max Weber
Why is Hugo Munsterbeg important?
His ideas led to the field of industrial psychology (the study of human behavior in the workplace)
Father of Industrial psychology
Hugo Munsterberg
Industrial Psychology
Hugo Munsterberg. Study of Human behavior in the workplace.
Max Weber believes Bureaucracy was based on ___________?
Logic
Administrative Management: The Emphasis
Managing the total organization
Father of Bereaucracy
Max Weber
Who believed Bureaucracies were ideal, efficient, and rational?
Max Weber
Major Functions of Management
Planning, Organizing, Leading, and Controlling
Name the 2 Classical management styles
Scientific and Administrative
What is the basic premise of classical viewpoint of management?
That people behave in a rational way
Scientific Management: The Emphasis
The Scientific study of work methods to improve the productivity of individual workers.
Motion Science
What is it
Why Follett Is Important?
With these and other ideas, Follett anticipated some of today's concepts of "self-managed teams," "worker empowerment," and "interdepartmental teams"—that is, members of different departments working together on joint projects.
Theory Y
positive attitude view of workers
The triple bottom line—
representing people, planet, and profit (the 3 Ps)—measures an organization's social, environmental, and financial performance.
Global Economy
the increasing tendency of the economies of the world to interact with one another as one market instead of many national markets.
Globalization is reflected in which 3 developments?
the rise of the "global village" and e-commerce, the trend of the world's becoming one big market, and the rise of both megafirms and Internet-enabled minifirms worldwide.
