principles of management test 3
Which characteristics are associated with leaders rather than with managers?
Being a visionary Inspiring others Acting decisivel
How does access to social media tend to increase an organization's productivity?
Better communication among employees Greater job satisfaction Less employee turnover
Which of the following have been identified as the four basic skills needed by leaders?
Business skills Conceptual skills Cognitive abilities Interpersonal skills
Which of the following is NOT a control method? Concurrent control Coercive control Feedback control Feedforward control
Coercive control
According to self-determination theory, people's behavior and well-being are influenced by what three innate needs?
Competence, autonomy and relatedness
Which of these is NOT a stage in team formation? Adjourning Storming Norming Conforming
Conforming
Which of the following would be categorized as relationship-oriented leadership behaviors?
Consideration behavior Servant leadership Empowering leadership Ethical leadership
Which of the following are among the nine most common influence tactics? (Check all that apply.)
Consultation Inspirational appeals Rational persuasion
_____ control is an approach to organizational control that is characterized by informal and organic structural arrangements. Bureaucratic Decentralized Functional RelationalMarket
Decentralized
Which of the following are common task-oriented traits of leaders?
Emotional stability Conscientiousness Intelligence
The concept of fitting jobs to people is based on what ideas?
Employees want more responsibility, challenges, and variety. Employees are underutilized.
The model of motivation called equity theory is based on which of the following ideas?
Employees want to see fairness in how they are rewarded for task performance.
What type of systems are information systems used to integrate virtually all aspects of a business?
Enterprise resource planning software systems
Which of the following are levels of Maslow's hierarchy of needs?
Esteem Safety Physiological Love
Which elements often become cross-cultural barriers to communication?
Ethnocentrism Nonverbal gestures Religious beliefs
________ power results from one's specialized knowledge as evidenced by Littlefinger's conversation with Queen Cersei in the clip shown in class from "Game of Thrones". Expert Legitimate Coercive Referent
Expert
Which types of reinforcement are intended to weaken a behavior?
Extinction Punishment
Which theory suggests that employees can be motivated by objectives that are specific and challenging but achievable and that have rewards tailored to individual needs?
GOAL SETTING THEORY
Which guidelines should be followed when giving positive reinforcement?
Give rewards as soon as possible. Be clear about what behavior is desired.
Which theories of motivation are characterized as process perspectives?
Goal-setting theory Equity theory Expectancy theory
Which theory proposes that work satisfaction originates from motivating factors, and dissatisfaction originates from hygiene factors?
Herzberg's two-factor theory
Which of the following leadership models are categorized as situational approaches to leadership?
House's path-goal model Fiedler's contingency model
What does the technique called scientific management seek to do?
Increase employee efficiency Raise employee productivity Reduce the number of tasks a worker performs
In which ways do interpersonal skills help leaders in being effective?
Influencing others Working with diverse groups of people
What are some of the main causes of poor listening in modern times?
Information overload Mindlessness Cell phones
Andy is determined to complete anger management training quickly by using name repetition, "personality mirroring", and positive reinforcement through nods and smiles. What basic influence tactic is Andy using? Exchange Coalition building Ingratiation Rational persuasion
Ingratiation
What are the indicators that make up the balanced scorecard?
Innovation and improvement activities Financial measures Customer satisfaction Internal processes
What are key behaviors for transformational leaders?
Inspirational motivation Individual consideration Intellectual stimulation Idealized influence
________ is the expectation that successful performance of the task will lead to the desired outcome. Effort Expectancy Instrumentality Valence
Instrumentality
Which of these is not one of the elements of transformational leadership? Inspirational motivation Individualized consideration Intellectual aspiration Idealized influence
Intellectual aspiration
Fran and her friends are discussing their work situations. Which of them is in the best situation for increasing her individual productivity? Multiple choice question. Pam has studied new CRM software that could help her in her sales job, but her manager insists that she use older software. Chloe works for a manager with a short temper who often criticizes the work of his staff. Irina works for a company that reimburses employees for work-related education courses. Fran lacks motivation for her job as a coder and has not formally studied the language she is using.
Irina works for a company that reimburses employees for work-related education courses.
How does having a social media policy benefit a business?
It helps prevent employees from posting inappropriate online comments that damage the company's reputation.
Which of the following statements about the supply chain are true?
It is a significant cost for companies. It is an important component of business and can impact company finances.
What are the two means by which jobs are fitted to people?
Job enrichment Job enlargement
Which of the following is an example of a physical barrier to communication? Multiple choice question. Joshua tells his daughter to purchase a CD, meaning "certificate of deposit," but she thinks he means "compact disc." Raphael, who speaks French, cannot understand Ingrid, who speaks Norwegian. Jonathan and his team members are located in different time zones around the world, making it difficult to schedule video conferences together. Nikki has caught her coworker lying several times, and she now believes little of what the coworker says.
Jonathan and his team members are located in different time zones around the world, making it difficult to schedule video conferences together.
According to a 1970s study, which of the following are experienced by work groups that experience too little conflict? (Select all that apply.)
Lack of creativity Apathy
Which of the following are implications that are offered by House's revised path-goal theory?
Leaders should modify their style to fit the employee characteristics and situational factors in the leadership situation. Effective leaders will possess and likely use more than one style of leadership. Leaders should help employees to achieve their goals by helping to clarify the path to those goals and removing obstacles to achieving them.
What are three types of learning opportunities?
Learning and development Studying co-workers Tuition reimbursement
The theory of motivation that asserts that people are motivated by physiological, safety, love, esteem, and self-actualization needs is ______ theory.
Maslow's hierarchy of needs
What theories of motivation would be characterized as content perspectives?
Maslow's hierarchy of needs theory McClelland's acquired needs theory Herzberg's two-factor theory
McClelland's need for achievement corresponds most closely to Maslow's self-actualization needs. Herzberg's hygiene factors. equity theory.Deci and Ryan's self-determination theory.
Maslow's self-actualization needs.
The theory of motivation that asserts that achievement, affiliation, and power are the major motives determining people's behavior in the workplace is called ______.
McClelland's acquired needs theory
What makes a self-managed team unique?
Members of the team are given administrative oversight for their task area.
Which of the following is an example of a physical area of control? Monitoring the use of the conference room Environmental impact statements Annual budgets Performance assessments
Monitoring the use of the conference room
Which statements about motivation are true?
Motivation can only be inferred from a person's behavior. Multiple contextual and personal factors create motivation.
Which of the following characteristics possessed by a leader is generally NOT considered to be positive for leadership success? Emotional Stability Narcissism Conscientiousness Emotional Intelligence
Narcissism
How does McClelland view needs?
Needs are something that we learn from our culture.
Jeff's sales goal was to "improve sales." Which barrier to measurement is this? Managers put too much trust in informal feedback systems. Objectives are fuzzy. Employees resist new measurement systems. Companies focus too much on measuring activities.
Objectives are fuzzy.
When Sheldon realized that his gift to Penny was inadequate, he attempted to compensate by giving her multiple gifts. Sheldon was experiencing what according to Equity Theory? Referent change .Procedural justice. Over reward. Under reward.
Over reward.
Research has shown that a leader's task-oriented behaviors generally impact employee job ______ while a leader's relationship-oriented behaviors generally impact employee job ________. Performance; satisfaction Efficiency; satisfaction Performance; efficiency Satisfaction; productivity
Performance; satisfaction
Which are principal examples of conflict triggers?
Personality differences Group differences Cultural differences
What type of team typically is formed to solve a particular problem or complete a specific task, such as brainstorming new marketing ideas for one of the company's products? Project team Self-managed team Cross-functional team Work team
Project team
What are the three major elements of Hackman and Oldham's job characteristics model?
Psychological states Core job characteristics Work outcomes
Which of the following are among the nine most common influence tactics? (Check all that apply.)
Rational persuasion Consultation Inspirational appeal
"Consequences influence behavior" best describes which theory of motivation?
Reinforcement theory
Except in unusual circumstances, which employees are usually NOT allowed to text at work?
Sales associates Cashiers Customer service representatives
An effective writer does all of the following except: Show ignorance of the basics Start with a purpose Know their audience Write simply, concisely, and directly
Show ignorance of the basics
An integrated model of leadership considers which of the following to create leadership effectiveness?
Situational theories Traits, gender, and skills Power and influence
Which of the following are characteristics of a successful control system?
Strategic and results oriented Timely, accurate, and objective Realistic, positive and understandable
Which type of leader transforms employees to pursue organizational goals over self-interest?
TRANSFORMATIONAL
When assembly line employees at General Electric were introduced to the cancer survivors who had used the scanning technology they had built, these employees recognized what about their work according to the Job Characteristics Model? Task identity Autonomy Skill Variety Task Significance
Task Significance
According to Dale Carnegie, what are the three rules of an effective speech?
Tell them what you are going to say Tell them what you said Say it
Which of the following are types of informal communication channels? (Check all that apply.)
The office grapevine Face-to-face communication
Which Leadership model argues that leaders should make it clear how followers can achieve organizational goals, take care of problems that prevent followers from achieving goals, and then find more and varied rewards to motivate followers who achieve those goals? Substitutes for leadership The path-goal theory Transactional Leadership Fiedler's Contingency theory
The path-goal theory
Which statements about norms are true?
They are general rules of behavior. They are typically unwritten. They exert a powerful influence on group behavior.
Which of the following help ensure transformational leaders get positive results from their employees?
They have a code of ethics in place. They reward high moral conduct. They are committed to diversity.
Which of the following are reasons why control is needed in an organization?
To adapt to change and uncertainty To reduce costs and increase productivity To detect opportunities To discover errors and irregularities
A web retailer has received several negative social media reviews over the past few weeks due to missed shipments of product. Which of the following reasons explain why control is needed? Multiple choice question. To adapt to change and uncertainty To detect opportunities To decentralize decision making To discover irregularities and errors
To discover irregularities and errors
Why can it be beneficial for a company to allow employees some use of personal texting on the job?
To improve work-life balance To relieve stress
Why do businesses establish a presence on social media platforms?
To increase sales To interact with customers To increase brand awareness
Which of the following are common barriers to a successful control system?
Too little employee participation in planning Too much control Overemphasis on paperwork
TQM stands for: Total Quality Measurement Taquichi Quality Methods Total Quality Management Tactical Quality Measurements
Total Quality Management
To create effective managers, companies should do what?
Train them on task and relationship management.
Which of the following are forms of task-oriented leadership behaviors?
Transactional leadership Initiating-structure leadership
Behavioral approaches to leadership have identified which categories of leader behavior?
Transformational Task-oriented Passive Relationship-oriented
Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message. True False
True
When Dwight designed his motivational system at the office, what issue according to expectancy theory did he fail to take into account? Instrumentality. Valence .Performance .Expectancy.
Valence
Under which circumstances is spurring constructive conflict beneficial?
When dealing with an apathetic work group When group members are resistant to change When facing high employee turnover
What is typically specified in a social media policy for a business?
Who is allowed to participate in social media at work When employees are allowed to use social media What consequences will be imposed on employees who fail to comply
What are accurate statements concerning the traits of women who excel as executives?
Women generally use a more participative style than men. Women are highly collaborative.
Which conditions support teamwork?
Work that is considered meaningful Mutual accountability among team members
A group exists when which of the following are present?
a common identity shared norms two or more freely interacting individuals shared goals
Overemphasis on one instead of multiple approaches, too much control, and too little employee participation are a few of the barriers to ______.
a successful control
The process of actively decoding and interpreting verbal messages is known as _____ listening.
active
Which of the following is a formal verification of an organization's financial and operational systems?
an audit
Bethany is writing a paper for her Management class. She already has a strong A in the class, and only needs to get a C on the paper to keep her A. As she prepares the final version of the paper, she takes special care that the paper is well-written, insightful, and error-free, something that she can be proud of. Bethany is experiencing: a hygiene factor. an intrinsic reward. high equity. a belongingness need.
an intrinsic reward.
A formal group is
assigned by organizations or their managers to accomplish specific goals
Dysfunctional conflict is ______ for the organization.
bad
The ______ approach gives upper management a quick but thorough view of the organization via four indicators: customer satisfaction, internal processes, innovation and improvement activities, and financial measures.
balances scorecard
Which approach to leadership attempts to determine the actions and behaviors that effective leaders engage in when interacting with others?
behavioral
What is the term for the set of guidelines, ethics, or ideas that represent the most efficient or prudent course of action?
best practices
As a property manager for a large office complex, Alisha develops a projection of the costs that will be incurred over the next 12 months, such as landscape expenses, snow removal, insurance, and repairs. Alisha has prepared a(n) ______.
budget
The point of a ________ is to provide a yardstick against which managers can judge how well they are controlling monetary expenditures.
budget
According to Kotter, leadership is primarily about coping with what?
change
Creating and enforcing a clearly stated ______ is an important practice for transformational leaders to follow.
code of ethics
Sharing information and coordinating efforts among individuals to achieve a common objective is known as ______.
collaboration
The transfer of information and understanding from one person to another is known as _____.
communication
John Kotter's theory suggests that management mostly involves dealing with ______.
complexity
Team ______ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.
composition
One management responsibility is to identify when to create ______, not simply when to mitigate it.
conflict
Which core influence tactic tends to work better than a legitimating tactic?
consultation
Fiedler's ______ leadership model is determined by whether a leader's style is task-oriented or relationship-oriented and if that style is effective for the situation at hand.
contingency
The focus of total quality management (TQM) is ______, training, and customer satisfaction.
continuous quality improvement
Which management function is involved with monitoring performance, comparing it with goals, and taking corrective action as needed?
controlling
Kyle, an American, is giving a presentation in the Middle East. The audience is not laughing at his jokes, and people are even scowling at some of his hand gestures. What is most likely causing Kyle's distress?
cultural differences
Like an instrument panel in a vehicle, a(n) ______ is a managerial report that displays easy-to-read graphics on critical information, such as sales, orders, costs, and shipments.
dashboard
Dividing work among employees and applying motivational theories to increase employee satisfaction are the two components of job ______.
design
Trait approaches to leadership propose that leadership ability arises from
distinctive personal characteristics
Businesses can increase productivity by encouraging managers and employees to use social media to ______.
enhance their individual performance
What theory asserts that motivation is essentially a decision about how much effort to exert to get what you want in a particular situation?
expectancy
The two types of audits are ______.
external and internal
In addition to emotional intelligence and agreeableness, what is a common positive interpersonal attribute of leaders?
extraversion
Equity theory is focused on explaining how people work to achieve which of the following?
fairness justice
True or false: House's revised path-goal theory has been tested enough to verify its overall conclusions.
false
True or false: Most of the recent surveys conducted in the United States show that money is the best and the only motivator.
false
True or false: Task-oriented leaders are best suited to handle all situations.
false
True or false: The classic advice given by Dale Carnegie for public speaking is to say what you have to say only once.
false
Sonja is a barista. Her manager has been hearing reports that Sonja's lattes taste like the milk is burned. Her manager talks to Sonja about these reports and shows her some tricks for steaming the milk to the correct temperature. This is an example of which type of control?
feedback
A summary of some aspect of an organization's financial status such as a balance sheet and an income statement is a ______.
financial statement
What is the modern way of designing jobs?
fitting jobs to people
An organization's ______ communication channels include official memos, letters, reports, and announcements.
formal
When rewarding an employee for a behavior, you should ______.
give rewards as soon as possible
Your belief in your ability to influence people who are unlike you in a global context is called a ______.
global mind-set
Pat prefers working alone, is comfortable taking moderate risks, and feels good when accomplishing a goal. Pat probably has a: high need for power. high need for affiliation. high need for achievement .low need for achievement.
high need for achievement
Jeremy shares information with his fellow task-force members about their project. Jeremy is communicating horizontally. downward. externally. upward.
horizontally.
A drug test employed by an organization in its hiring process is an example of a(n) _______ resource control. physical financial informational human
human
The economic or protective potential of employee experience, actions, and knowledge is referred to as ______.
human capital
Although some people view ______ as a weakness, it is actually the belief that something greater than oneself exists.
humility
Studies have shown that a conflict-free work group tends to be a(n) _____ work group.
inactive
Conscious efforts to affect and change behaviors in others are known as ______ tactics.
influence
The leadership aspect of managerial leaders is to ______, while the management part is to ______.
influence; facilitate
What type of communication channels do NOT follow the chain of command and develop outside the formal structure of the organization?
informal
Social media is used to generate ______ dialogue with members of a network.
interactive
`Which of the following focuses on five core job characteristics that affect the psychological states of an employee, which in turn affect work outcomes?
job chRACTERISTICS MODEL
An organization's vision and strategic plan is created by ______ and then implemented by ______.
leaders; managers
The ability to influence employees to voluntarily pursue organizational goals is referred to as ______.
leadership
Deming management proposed ideas for making organizations more responsive, more democratic, and ______.
less wasteful
Active ______ is the process of actively decoding and interpreting verbal messages, which requires full attention and processing. hearing empathizing evaluation listening comprehension
listening
Scientific ______ is the process of reducing the number of tasks a worker performs.
management
What is defined as the process of influencing others to understand and agree about what needs to be done while facilitating individual and collective efforts to accomplish shared objectives?
managerial leadership
To be successful, an incentive compensation plan must be ______.
measurable
How well a particular medium conveys information and promotes learning is called ______.
media richness
In communication, ______ (men or women) are more likely to use "I" statements.
men
Zappos uses teams to organize employees and work. What is the primary activity of the lead buyer on a Zappo's merchandising team? purchase approvals mentoring buying oversight
mentoring
What is a state of reduced attention that often leads to thoughtless, rigid behavior, and causes people to forget names soon after hearing them?
mindlessness
The use of reinforcement theory to change human behavior is called behavior ______.
modification
The psychological processes that arouse and direct goal-directed behavior are collectively called ______.
motivation
Physiological or psychological deficiencies that arouse behavior are called ______.
needs
When a manager stops nagging a subordinate, the manager is using: punishment. negative reinforcement. positive reinforcement. intrinsic motivation.
negative reinforcement.
Anything that interferes with the transmission of the intended message is called _____. static sound distraction noise
noise
Eye contact, facial expressions, and body movements and gestures are forms of _____ communication.
nonverbal
What type of communication consists of messages sent outside of the written or spoken word?
nonverbal
Trisha and her co-worker are making plans about where to go for lunch. Since they are having trouble making a decision, Trisha says, "Look, let's just go wherever you'd like." What conflict-handling style is Trisha demonstrating?
obliging
The five conflict handling styles are:
obliging compromising avoiding integrating dominating
What technology has most profoundly changed the principles of management and the nature of how businesses operate?
online social media
Distributive, procedural, and interactional are components of expectancy theory. goal-setting theory. organizational justice. job design.
organizational justice.
Halimax has recently been hired by numerous city governments to handle security at major sporting events. The hiring of Halimax rather than relying on the city police force is an example of ______.
outsourcing
What is defined as the subcontracting of services and operations to an outside vendor?
outsourcing
When someone restates in their own words the crux of what they heard, they are decoding a message. using active listening. providing feedback. paraphrasing. encoding a message.
paraphrasing.
Alexis chooses to manage her team through a management-by-exception approach. She only becomes involved if there is a problem. Which of the following would best describe Alexis's leadership approach?
passive leadership
Which leadership model holds that an effective leader makes desirable rewards available to workers and increases workers' motivation by clearly outlining the behavior that will help them achieve those goals and rewards?
path-goal leadership
Which leadership model states that successful leaders help followers by tying meaningful rewards to goal accomplishment, reducing barriers to achieving those goals, and providing subordinates with support?
path-goal leadership
TQM's two core principles are people orientation and improvement orientation. management and leadership. radical innovation and continuous improvement. financial health and financial stability. employee commitment and customer satisfaction.
people orientation and improvement orientation.
Since service industries do not produce a tangible product, often customer satisfaction may be a matter of ______.
perception
Richard's use of power is directed toward helping himself rather than helping others. This is an example of ______ power.
personalized
What is the term for power directed at helping yourself and furthering your own ends rather than those of others or the organization?
personalized power
An office park installs security cameras in the parking lot to better ensure the safety of tenants and visitors. This is an example of the ______ area of control.
physical
Sound, time, and space are all _______ barriers to communication.
physical
Hillary knows she needs a full-time job so she can buy groceries and clothing for her three children. Which level in Maslow's hierarchy of needs does this describe?
physiological
The leadership perspective which attempts to explain leadership effectiveness in terms of the amount of power possessed by a leader (as demonstrated by the clip from the film "Hoosiers") is called the: power-influence perspective contingency perspective trait perspective transformational perspective
power-influence perspective
Which perspectives on motivation are concerned with the thought progression that leads to people deciding how to act?
process perspectives
Interdependent actions taken by team members that turn inputs into collective outcomes are known as team ______.
processes
Groups often develop through ______, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives.
punctuated equilibrium
Lark's company has been operating for several years, contracting with the government to create solar arrays around the country. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of ______.
punctuated equilibrium
A successful control system is which of the following?
realistic and positive
Greg was thinking about how he just did on his Economics test when his Management professor talked about tomorrow's Management quiz. This is an example of a(n) _____ barrier. medium receiver decoding encoding
receiver
In the communication process, the person for whom the message is intended is the
receiver
Sarah emails Joyce to tell her about a new project opportunity. What is Joyce's role in the communication process?
receiver
Trust is defined as
reciprocal faith in others' intentions and behaviors
The digital era and social media have caused major problems for businesses, including security breaches and ______.
reduced productivity due to handling large volumes of e-mail
Anything that causes a given behavior to be repeated or inhibited is known as ______.
reinforcement
What type of leadership is primarily concerned with leaders' interactions with their subordinates and is aimed at enhancing the creation of a positive, nurturing work environment?
relationship-oriented
Alex compliments his co-worker Joe on the great job he did on the weekly report, and also informs their mutual boss. Alex is using ______ power. punishment expert reward legitimate
reward
A ______ is a set of behaviors that people expect of individuals
role
The theory of motivation that asserts that people are driven to try to grow and attain fulfillment, with their behavior and well-being influenced by the three innate needs of competence, autonomy, and relatedness, is known as the ______ theory.
self determination theory
The theory of motivation that asserts that people are driven to try to grow and attain fulfillment, with their behavior and well-being influenced by the three innate needs of competence, autonomy, and relatedness, is known as the ______ theory.
self-determination theory
Teams with administrative oversight of their task domains are known as ______ teams.
self-managed
The study of words and symbols is known as: jargon paralanguage semantics kinesics
semantics
Proponents of the ______ approach to leadership believe that the most effective leadership behavior depends on the circumstances at hand.
situational
The grapevine is a formal communication channel. slower than formal channels. more active when official communication is lacking. almost wholly inaccurate. the source of as much as 90 percent of all organizational communication.
slower than formal channels.????
Cell-phone and Internet-based technologies that generate interactive dialog among members of a network are known as _____.
social media
In Harvey's job, he takes random samples of production runs to ascertain quality. His job involves: statistical process control. benchmarking. feedforward control. reduced cycle time.
statistical process control.
Calvin's workgroup is having a lot of disagreement over the direction the group should take. They are involved in the __________ stage of group development. performing forming storming norming
storming
The level of control in which top managers monitor performance to ensure that plans are being implemented and take necessary corrective action is known as ______ control.
strategic
A _______ map is a visual representation of the four perspectives of the balanced scorecard that enables managers to communicate their goals so that everyone in the company can understand how their jobs are linked to the overall objectives of the organization.
strategy
A visual representation of the four perspectives of the balanced scorecard that enables managers to communicate their goals so that everyone in the company can understand how their jobs are linked to the overall objectives of the organization is called a ______.
strategy map
A UPS driver fails to perform according to the standards set for the route and traffic conditions. A supervisor rides along and gives suggestions for improvement. This is the ____________ stage of the control process. establish standards compare performance to standards take corrective action measure performance
take corrective action
Layla works during her meeting to pull together the ideas of her committee members into a coherent whole. Layla is performing a ___________ role. social task maintenance relationship-oriented
task
Within a team, individuals tend to assume either a ______ role based on the expectations of the team, the organization, or themselves.
task or maintenance
Leaders who focus on ______ leadership behaviors attempt to ensure that people, equipment, and other resources are used efficiently and effectively to accomplish the organization's mission. Multiple choice question.
task oriented
Of the following, which is NOT a core job characteristic? skill variety teamwork task identity task significance
teamwork
In the episode of "The Office" titled "Traveling Salesman", the sales force at Dunder-Mifflin was divided into 4 competing sales teams. The team composed of Dwight &Jim succeeded in its sales call despite high levels of conflict between the 2 team members. This situation indicates: that Jim & Dwight have too much in common to work together effectively. that Jim & Dwight should never be paired on a sales call again. that just because interpersonal conflict can exist on teams does not mean that those teams are doomed to failure. that Michael should have supervised the sales call to act as a mediator during the team's conflict.
that just because interpersonal conflict can exist on teams does not mean that those teams are doomed to failure.
Some managers use _____, which provides four indicators with which organizations can set goals and measure performance. a strategic map measurement management evidence-based management a strategic scorecard the balanced scorecard
the balanced scorecard
The sequence of suppliers that contribute to creating and delivering a product is known as the ______.
the supply chain
Which level of management is typically responsible for strategic control?
top managers
Which approach is a comprehensive approach, led by top management and supported throughout the organization, and dedicated to continuous quality improvement, training, and customer satisfaction?
total quality management
Attempts to identify distinctive characteristics that account for the effectiveness of leaders are called the ______ approaches to leadership.
trait
In the integrated model of leadership, leadership behavior is task-oriented, relationship-oriented, passive, or ______.
transformational
Transactional leaders try to get people to do ordinary things, while ______ leaders attempt to get people to do exceptional things.
transformational
What type of leader excites passion, inspiring and empowering people to look beyond their own self-interest?
transformational
Katherine, the manager at Harvey's in Starkville, uses rewards and communicates a compelling vision to motivate her employees in a way to help them reach their full potential. This is called developmental consideration. transformational leadership. contingent leadership. democratic leadership.
transformational leadership.
A survey showed that while most employees were pleased with the company's advancement opportunities and merit system, they were dissatisfied with factors such as pay scale and sharing an office with someone they disliked. These results exemplify which theory of motivation?
two factor theory
Team performance improves when members demonstrate a high tolerance for ______ during the forming and storming stages.
uncertainty
If you are able to empathize, you can ________ another person's feelings and thoughts.
understand
One survey found that about half of U.S. adults would be willing to take a 10% pay cut if it meant ______.
working at a job they found meaningful
Rayford is head of a task force consisting of his peers from other departments in the organization. According to Fiedler's Contingency Theory, Rayford has high task structure. high leader-member relations .low position power. high position power
.low position power.
When Peter Gibbons comes into work every week at IniTech, how much work does he estimate that he actually does? 20 hours 15 minutes 40 hours 60 hours
15 minutes
What is the difference between a group and a team? A group is a collection of people, and a team is a powerful unit of collective performance. Teams share norms, but groups don't. A group can also be considered an organization, whereas a team cannot. A team is a collection of people, and a group is a powerful unit of collective performance.
A team is a collection of people, and a group is a powerful unit of collective performance.
What are characteristics of motivating goals according to goal-setting theory?
Achievable Challenging Specific
What are basic types of financial statements?
Balance sheet Income statement
Approximately what percentage of time do managers spend communicating?
75%
In the basic definition of motivation, which of the following terms is NOT included? Intensity Ability Direction Persistence
Ability
Static over an airline intercom system that causes you to miss your flight is an example of a(n) _______ to communication.
Barrier
To be effective, a person employing influence tactics should do which of the following?
Be subtle. Be authentic. Rely on the core.
Which strategies stimulate constructive conflict among team members?
Bring in outsiders. Spur competition among employees.
How can benchmarking be used to help increase productivity?
By comparing your performance against that of colleagues By comparing a business in one industry against a world-class performer in another By comparing a company against its rivals
Jordan enjoys working at his company because it has the philosophy that every employee is making an important contribution. As a result, there is a mutual level of respect among all employees. In this situation, the company is creating a feeling of ______.
Community
According to research findings, followers seek and admire leaders who create which of these feelings?
Community Significance Excitement
________ is ordering an outcome, when a manager relies on his or her formal authority and power to resolve a conflict, but the needs of the other party are largely ignored. For example, Michael Scott used uses this technique when he wants to resolve issues in The Office episode "Conflict Resolution". Competing/Forcing/Dominating Compromising Accommodating/Obliging Collaborating/Integrating
Competing/Forcing/Dominating
Which of the following are types of barriers to communication?
Cross-cultural barriers Personal barriers Physical barriers
Which philosophy proposed ideas for making organizations more responsive, more democratic, and less wasteful?
Deming management
Which of these is NOT a condition where social loafing on a team less likely to occur? Member's contributions are more noticeable Members value group membership and believe in working toward group objectives Effective communication exists between team members The task is more interesting
Effective communication exists between team members
What are the stages of Victor Vroom's expectancy theory of motivation?
Effort to performance Performance to outcomes
Which of the following statements are true concerning the management of individual productivity?
Organizations contribute to individual productivity through the work environment they create. Individuals contribute to their productivity by applying their energy and motivation to work daily. Managers contribute to individual productivity through their behavior.
Which of the following are four conclusions we can draw from trait theory?
The implications of leadership traits cannot be ignored. The positive and "dark triad" traits suggest the qualities you should cultivate and avoid. A global mindset is an increasingly valued task-oriented trait. Organizations may want to consider personality and trait assessments in their selection and evaluation processes.
What are key inhibitors to implementing TQM successfully?
The inability to develop a culture of quality The failure to provide evidence supporting previous improvement activities
What are characteristics of the best incentive compensation plans?
They link rewards to performance. They are agreed on by both employees and managers.
Identify the disadvantages brought about by the digital age. (Check all that apply.)
Too many emails Decreased privacy Security breaches
Collaboration is defined as the
act of sharing information and coordinating efforts to achieve a collective outcome
What type of conflict is defined by the fact that it hinders the organization's performance or threatens its interests?
dysfunctional
Good communicators are _____ and effective. That is, their messages are transmitted in a short time, and people understand them. Multiple choice question.
efficient
What is the ability to recognize and understand another person's feelings and thoughts?
empathy
Job ________ is the process of increasing the number of tasks in a job to increase variety and motivation. rotation enrichment development enlargement
enlargement
Select the basic behaviors that will enable you to better handle conflict at work:
equality positiveness empathy openness supportiveness
In communication, women are more likely than men to use "I" statements.
false
There is one main theory as to what motivates people, and this theory is accepted by most people.
false
True or false: Leadership is a narrow term that only refers to formal positions such as CEO and CFO.
false
True or false: Women executives score lower than men on producing high-quality work.
false
True or false: Women executives score lower than men on producing high-quality work. True false question.
false
True or false: Writing is NOT important for a career in management, because managers have administrative assistants who edit and correct their business correspondence.
false
Which leadership approach suggests that leadership behaviors vary along a continuum of leadership styles, from passive through transactional to transformational?
full range
Which leadership approach asserts that leadership behavior varies across a wide number of leadership styles, ranging from take-no-responsibility leadership to transformational leadership?
full-range
In Earl's department at Pencilchicken, Inc. employees get money based on how much the department has been able to save in costs. This is an example of a ____________ compensation plan. gainsharing pay-for-performance pay-for-knowledge bonus
gainsharing
Productivity equals labor, energy, and capital, divided by goods, services, and materials. goods and services and energy and materials, divided by labor and capital produced. labor, capital, energy, and materials, divided by goods and services produced. energy and materials, divided by labor and capital. goods and services produced, divided by labor, capital, energy, and materials.
goods and services produced, divided by labor, capital, energy, and materials.
A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members.
interdependence
Which are principal perspectives on motivation?
job design content process reinforcement
Leadership behavior that is characterized by a lack of leadership skills, such as the management-by-exception style, is referred to as ______ leadership.
passive
Because emails and texting have replaced the telephone in much business communication, ______ has become an increasingly important management skill.
writing
Organizations are using teamwork for all of the following reasons except: improved quality reduced destructive internal competition increased productivity decreased workplace cohesiveness
decreased workplace cohesiveness
Connie's team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of _____.
conflict
______ is a process in which one party perceives that its interests are being opposed or negatively affected by another party.
conflict
Sources of conflict, such as differences between personalities, groups, or cultures, are called ______.
conflict triggers
Which approach to leadership asserts that a leader's effectiveness depends on the situation at hand?
contingency
Active listening is the process of ______.
decoding and interpreting verbal messages
Goal-setting theory suggests that employees can be motivated by goals that have all of the following characteristics EXCEPT little or no feedback. achievable. specific. challenging.
little or no feedback.
True or false: In the service industry, customer satisfaction is often based on perception.
true
True or false: One roadblock that can keep TQM from delivering its intended benefits is the failure to develop a culture of continuous learning.
true