Principles of MIS chapter 12 quiz

GDSS such as Cisco Collaboration Meeting Rooms Hybrid can handle up to: 500 participants. 5 participants. 5000 participants. 50 participants. 1000 participants.

500

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group. ESS GIS DSS CDSS GDSS

GDSS

Which of the following statements best describes the business value of improved decision making? Improved decision making creates a better organizational culture. Improved decision making enables senior executives to more accurately foresee future financial trends. Improved decision making creates better products. Improved decision making strengthens customer and supplier intimacy, which reduces costs. Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

True or False? The design phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization.

False

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps? GIS Location analytics GDSS DSS Executive support systems

GIS

According to Mintzberg, managers in their informational role act as: negotiators. liaisons. figureheads for the organization. leaders. nerve centers of the organization.

nerve centers of the organization.

Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence. analytical business production transactional operational

operational

true or false? Data visualization technologies are used to help human users see patterns and relationships in large amounts of data.

true

true or false? GDSS facilitate the solution of unstructured problems by a set of decision makers working together as a group in either the same location or different locations.

true

true or false? The choice phase of Simon's decision-making model includes choosing among solution alternatives.

true

true or false? The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others.

true

Which type of decision is deciding whether to introduce a new product line? Nonrecurring Structured Unstructured Procedural Recurring

unstructured

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called: BPM. benchmarks. the balanced scorecard method. KPIs. business intelligence.

BPM

True or false? DSS primarily address structured problems.

False

true or false KPI analysis is the leading methodology for understanding the most important information needed by a firm's executives.

False

The role of liaison falls into which of Mintzberg's managerial classifications? Interpersonal Leading Decisional Informational Symbolic

Interpersonal

Which of the following is not one of the five classical functions of managers? Organizing Planning Deciding Leading Controlling

Leading

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of: GDSS. GSS. MIS. BPM. KPI.

MIS

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? Managers give high priority to maintaining a diverse web of contacts. Managers perform a low number of activities for a high percentage of time. Managers prefer oral forms of communication. Managers prefer current, specific, ad-hoc information. Managers perform a great deal of work at an unrelenting pace.

Managers perform a low number of activities for a high percentage of time.

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs? Operational employees Middle managers Senior executives IT developers Business analysts

Middle managers

Which of the following are most likely to rely primarily on production reports for their decision-making needs? Analytic modelers Executives Business analysts Senior managers Operational supervisors

Operational supervisors

Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? Organizational environment Delivery platform Managerial users and methods User interface Data from the business environment

Organizational environment

Which of the following is not an example of a BI predefined production report? Direct and indirect spending Supplier performance Order cycle time Revenue forecasts Workforce demographics

Revenue forecasts

Which of the following statements best describes the term business intelligence? The tools and techniques used to analyze and understand business data Information systems involved in business decision making Enterprise systems used to make business decisions The infrastructure for collecting and managing business data Software developed exclusively for business management

Software developed exclusively for business management

Which of the following systems support a manager's role as leader of an organization? MIS E-mail ESS DSS Telepresence systems

Telepresence systems

true or false? The third stage in Simon's description of decision making is implementation.

false

The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. politics inefficiency biases backgrounds filters

filters

Behavioral models of management see managers as being ________ than does the classical model. more well organized more systematic more reflective more informal less reactive

more informal

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called: benchmarks. KPIs. the balanced scorecard method. parameters.

KPIs.

True or false MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems.

True

True or false? A GIS is a DSS designed specifically to work with spatial information.

True

True or false? Middle management face primarily structured decisions.

True

True or false? What-if analysis works forward from known or assumed conditions.

True

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. balanced scorecard data visualization predictive analytics digital dashboard KPI

balanced scorecard

Which of the following BI tools or abilities has been driving the movement toward "smart cities?" Big data analytics Data mining Chi-square analysis Predictive analytics OLAP

big data analytics

Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action? Drill down Forecasts, scenarios, and models Business case archives Parameterized reports Production reports

business case archives

The dimension of ________ describes whether data elements are consistently defined. accuracy consistency integrity completeness validity

consistency

A drawback to high-velocity, automated decision-making systems is that they are unable to: handle high volumes of decisions. be applied to situations outside of the financial world. control themselves and respond to new environments. handle structured decisions. handle semi-structured decisions.

control themselves and respond to new environments.

A(n) ________ is a BI feature that presents performance data defined by users. portal parameterized report ad hoc query dashboard interface

dashboard

Predictive analytics is used for all of the following except: establishing consumer credit scores. determining the best routes for product delivery. identifying the most profitable customers. forecasting driver safety. anticipating customer response to price changes.

determining the best routes for product delivery.

GDSS: are only used with geographically dispersed attendees. facilitate the solution of unstructured problems. are designed to allow meeting attendees to share their thoughts in real-time with their peers. provide tools that allow managers to visualize data. support decisions that require knowledge about the geographic distribution of resources.

facilitate the solution of unstructured problems.

True or false? A structured decision cannot be made by following a well-defined set of procedures. "Feel" or intuition is necessary.

false

True or false? GDSS are designed to display data in the form of digitized maps.

false

True or false? GDSS requires a dedicated conference room with special hardware and software tools.

false

True or false? The first stage in Simon's decision-making process model is the design stage.

false

High-velocity decision making systems are growing rapidly for decisions classed as: highly structured. financial. predefined. ad hoc. semi-structured.

highly structured

GDSS capabilities have improved along with all of the following except: improved power of desktop PCs. expansion of Wi-Fi bandwidth. increase in dedicated conference rooms. explosion of mobile computing. growth of cellular networks.

increase in dedicated conference rooms.

The ________ phase of decision making finds or recognizes a problem, need, or opportunity. intelligence design choice analysis implementation

intelligence

When managers represent their company in the outside world and perform symbolic duties, they are acting in their: leadership role. informational role. interpersonal role. decisional role. managerial role.

interpersonal role

Mintzberg outlined three categories of managerial roles: operational, management, and executive. cultural, organizational, and technical. interpersonal, informational, and decisional. middle management, senior management, executive. control, leadership, oversight.

interpersonal, informational, and decisional.

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions. procedural unstructured ad hoc structured semi-structured

semi-structured

Checking store inventory is an example of a(n) ________ decision. structured unstructured ad hoc procedural semi-structured

structured

A well-designed ESS will allow management to: analyze big data. create pivot charts. facilitate group decision making. create routine production reports as well as view overall business performance. track the activities of competitors.

track the activities of competitors.

true or false? A structured decision is repetitive and routine, for which known procedures provide solutions.

true

true or false? You can use location analytics to determine how best to route your deliveries of products to retail outlets.

true

True or false? Structured decision making is most prevalent at lower organizational levels.

ture

The decision to approve a capital budget is an example of a(n) ________ decision. semi-structured undocumented unstructured ad hoc structured

unstructured

Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments? The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers. All four steps are performed by humans with the support of high-speed, high-volume DSS and ESS. Only the initial step is performed by the software; the final three steps are handled by humans. All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow. The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms.

All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

________ are visual tools for presenting performance data in a BI system. Reports and the drill-down feature Dashboards and scorecards Parameterized reports Ad hoc report creation Scenarios and models

Dashboards and scorecards

The role of entrepreneur falls into which of Mintzberg's managerial classifications? Informational Symbolic Decisional Leading Interpersonal

Decisional

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance? CDSS DSS MIS ESS TPS

ESS

True or false Big data is too unwieldy to analyze for consumer preferences.

False

True or false GIS are useful for businesses, but not as much for state and local governments.

False

True or false Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level.

False

Which of the following is not one of the Simon's four stages of decision making? Analysis Design Implementation Intelligence Choice

analysis

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are: information quality, information integrity, and information accuracy. management support, technical logistics, and user compliance. organization, environment, culture. organization, culture, and technology. information quality, organizational culture, and management filters.

information quality, organizational culture, and management filters.

The dimension of ________ in information quality describes whether the structure of data is consistent. completeness accuracy timeliness consistency integrity

integrity

All of the following managerial roles can be supported by information systems except: nerve center resource allocator. liaison. negotiator. disseminator.

negotiator

A(n)________ report is produced when a user enters various values in a pivot table to filter data. SQL parameterized production ad hoc drill-down

parameterized

BI that is designed to determine the most likely effects of changes in the business environment is called: environmental analytics. predictive analytics. big data analytics. statistical modeling. parameterized reports.

predictive analytics.

If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision. procedural structured ad-hoc unstructured semi-structured

structured

When there is no well-understood or agreed-on procedure for making a decision, it is said to be: ad-hoc. semi-structured. documented. unstructured. undocumented.

unstructured.

Which quality dimension of information is concerned that the data values of an information source fall within a defined range? Validity Consistency Accessibility Timeliness Completeness

validity