Project Management Chapter 10

b. lessons-learned

A ________________ report is a reflective statement that documents important information learned from working on the project. a. final project b. lessons-learned c. project archive d. progress

a. status

A(n) ________________ report describes where a project stands at a specific point in time. a. status b. performance c. forecast d. earned value

A tool that allows users to create custom Web sites to access documents and applications stored on shared devices

SharePoint portal

b. Invite extra people who support your project to make the meeting run more smoothly.

Which of the following is not a guideline to help improve time spent at meetings? a. Determine if a meeting can be avoided. b. Invite extra people who support your project to make the meeting run more smoothly. c. Define the purpose and intended outcome of the meeting. d. Build relationships

c. Do not use facilitators or experts outside of the project team to communicate important information.

Which of the following is not a recommendation for improving project communications? a. You cannot overcommunicate. b. Project managers and their teams should take time to develop their communications skills. c. Do not use facilitators or experts outside of the project team to communicate important information. d. Use templates to help prepare project documents.

A Web site that enables anyone who accesses it to contribute or modify content

wiki

Online applications offered by Google that allow users to create, share, and edit documents, spreadsheets, and presentations online

Google Docs

d. 18

If you add three more people to a project team of five, how many more communication channels will you add? a. 2 b. 12 c. 15 d. 18

c. by body language

In face-to-face interactions, how is most information conveyed? a. by the tone of voice b. by the words spoken c. by body language d. by the location

b. a failure to communicate

What do many experts agree is the greatest threat to the success of any project? a. lack of proper funding b. a failure to communicate c. poor listening skills d. inadequate staffing

d. Set the stage by putting the news into context, emphasizing the impact on the bottom line

What strategy can a project manager use to deliver bad news? a. Tell a joke first. b. Tell senior management as soon as possible so they can develop alternatives and recommendations. c. Ask the project champion to deliver the news. d. Set the stage by putting the news into context, emphasizing the impact on the bottom line

b. pull communications

What term describes information that is sent to recipients at their request via Web sites, bulletin boards, e-learning, knowledge repositories like blogs, and other means? a. push communications b. pull communications c. interactive communications d. customer communications

d. managing stakeholders

Which of the following is not a process in project communications management? a. planning communications management b. controlling communications c. managing communications d. managing stakeholders

Journals on the Web that allow users to write entries, create links, and upload pictures, while readers can post comments to journal entries

blogs

A document that guides project communications

communications management plan

Predictions of future project status and progress based on past information and trends

forecasts

Reflective statements written by project managers and their team members to document important information they have learned from working on a project

lessons-learned report

Reports that describe what the project team has accomplished during a certain period of time

progress reports

A complete set of organized project records that provide an accurate history of the project

project archives

Reports that describe where a project stands at a specific point in time

status reports