Project Management Chapter 9
Resource histogram
A(n) ______ is a column chart that shows the number of resources assigned to a project over time
RFP
A(n) ______ or draft contract often provides the basis for defining and finalizing work requirements
OBS
A(n) _______ is a specific type of organizational chart that shows which organizational units are responsible for which work items
Compromise
According to Blake and Mouton, project managers who use the _____ method use a give-and take-approach to resolving conflicts
Withdrawal
According to Blake and Mouton, project managers who use the _____ mode retreat from an actual or potential disagreement
Recognition
According to Herzberg, which of the following is a motivational factor?
Teamwork
According to Lencioni, which of the following qualities is present in organization that succeed?
Deficiency
According to Maslow, only after meeting ______ needs can individuals act upon growth needs
Power
According to McClelland's acquired-needs theory, people who need personal ______ want to direct others and can be seen as bossy
Affiliation
According to McClelland's acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others
Promotion
According to Thamhain and Wilemon, _____ is the ability to improve a worker's position
Authority
According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders
Physiological
At the bottom of Maslow's structure are _______ needs
Proactive
Covey, like Maslow, believes that people have the ability to be _____ and choose their responses to different situations
Motivators
Herzberg called factors that cause job satisfaction ______
Steadiness
In the DISC profile, the letter "S" represents ______
Adjourning
In the Tuckman model, _____ involves the break-up of the team after it successfully reaches its goals and completes the work
Storming
In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate
Performing
In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team Process
Acquiring the Project Team
Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates
Theory Y
Managers who believe in McGregor's _____ assume that individuals do not inherently dislike work but consider it as natural as play or rest
Theory X
Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility
Achievement
People with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile
Analyticals
Psychologist David Merril describes ______ as reactie and task-oriented
Esteem
Recognizing an employee as the "star performer of the month" would be satisfying the need of the Maslow's Hierarchy of Needs
Leveling
Resource ______ aims to minimize period-by-period variations in resource loading by shifting tasks within their slack allowances
Sharpening the saw
Taking time to renew oneself physically, spiritually, mentally, and socially is ________
TAT
The _____ is a tool to measure the individual needs of different people using McClelland's categories
TAT
The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story
RAM
The _______ allocates work to responsible and performing organizations, teams, or individuals, depending on the desired level of detail
Executing
The acquiring of the project team is a subprocess associated with the _____ process of project human resource management
Deficiency
The bottom four needs in Maslow's structure is referred to as a ______ need
Interpersonal Intelligence
The capacity to understand the motivations, intentions, and desires of others is _______
Finalizing the project requirements
The first step in the framework for defining the assigning work is ______
Growth
The highest level of needs in Maslow's structure is referred to as a ______ need
Team Development
The main goal of _______ is to help people work together more effectively to improve project performance
Developing the Project Team
The main outputs of the ______ process are team performance assessments and enterprise environmental factors updates
Visionary
When an organization needs a new direction, the _______ leadership style is appropriate
Extrinsic Motivation
_____ causes people to do something for a reward or to avoid a penalty
Referent Power
_____ is based on an individual's personal charisma
Abraham Maslow
______ a highly respected psychologist rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory
Theory Y
______ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers
Acquiring the Project Team
______ involves assigning the needed personnel to work on the project
Reward Power
______ involves using incentives to induce people to do things
Coercive Power
______ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.
Douglas McGregor
______ is best known for developing Theory X and Theory Y
Empathetic Listening
______ is listening with the intent to understand
Synergy
______ is the concept that the whole is equal to more than the sum of its parts
Power
______ is the potential ability to influence behavior to get people to do things they would not otherwise do.
Psychosocial
______ issues that affect how people work and how well they work include motivation, influence, and power
Mirroring
______ refers to matching certain behaviors of the other person
Resource Loading
______ refers to the amount of individual resources an existing schedule requires during specific time periods
Deputy Project Managers
_______ fill in for project managers in their absence and assist them as needed
Developing the Project Team
_______ involves building individual and group skills to enhance project performance
Managing the Project Team
_______ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance.
Rapport
_______ is a relation of harmony, conformity, accord, or affinity and is important for communication
Resource Leveling
_______ is a technique for resolving resource conflicts by delaying tasks
Frederick Herzberg
_______ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings
Overallocation
_______ means more resources than are available are assigned to perform work at a given time
Legitimate
_______ power is getting people to do things based on a position of authority
Achievers
_______ should receive frequent performance feedback, and although money is not an important motivator to them, it is an effective form of feedback
Self-Actualization
________ is at the top of Maslow's Hierarchy of needs
Sensation/Intuition
in the MBTI, the ______ dimension relates to the manner in which you gather information