Project + Practice Qs (CompTIA Certmaster)

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While you are executing your project, you are tracking your costs. Your original definitive estimate for a task's cost was $15,000. This means that the actuals should come in at between:

$14,250 and $16,500 (The -5% to +10% range is the range for the definitive estimate, so -5% of $15,000 is -$750 or $14,250, and +10% is $1,500, yielding $16,500.)

The project is 50% complete. The project plan was up to 10 months, 150 gadgets ($55 each) per month. The total budget is $9,000. The value of the project is

$4500 ($9000 * 50%)

You are working on a project with an original $650,000 budget. Halfway into the project, the management team tells you that they are increasing your budget by 20%. That means that your new budget is:

$780,000 (20% of $650,000 is $130,000, which is added to the original $650,000 for a total of $780,000, regardless of how much has already been spent.)

Which of the following is a formula for estimating?

(Optimistic + (4 x Most Likely) + Pessimistic) / 6

The budget is $200,000 is in month #9 and it has an earned value of $180,000 and actual costs of $190,000. The cost variance is:

-$10,000 (CV = EV - AC)

(2.1 part 1) When you created your original budget in project initiation, you used a Rough Order of Magnitude (ROM) estimate. Now that you are moving into executing, you need to give management a definitive estimate. This means that the original accuracy range of the estimate was:

-25% to +75% (A Rough Order of Magnitude (ROM) estimate means that the actual costs will vary from 25% less than the estimate to 75% more than the estimate.)

When you created your original budget in project initiation, you used a Rough Order of Magnitude (ROM) estimate. Now that you are moving into executing, you need to give management a definitive estimate. This means that the accuracy range of the new estimate must be:

-5% to +10% (This range is the one your new definitive estimate must meet.)

A project has EV of $5,000 and cost of $6,000. What is the CPI?

0.83 (CPI=EV/AC)

A quality control engineer at AdventureWorks Cycles has detected that the brake pad polishing machine on the high-speed braking system project has been turning out defective pads. He or she has collected the following data about the malfunctioning machine: (see image) The engineer uses a Pareto chart and determines that 61 percent of the malfunctions can be attributed to some of the sources. How many sources are involved? [Hint: You do not need to create the chart to find the answer.]

2 (2 most-frequent sources of malfunctions accounted for 61% of the problems. 309 malfunctions, and (309 * 0.61) = 189. A dirty polishing wheel and a loose sprocket accounted for the 189 malfunctions.)

You are working on a project to upgrade the Human Resources Management System (HRMS). You started with a team of six, but you recently added three new members. How many lines of communication were added by the increase in team members?

21 (The formula for calculating lines of communication is (n*n-1)/2, so there were originally 15 lines and now there are 36, for an increase of 21, which is more than double. (9*8/2=36, 6*5/2=15 > 36-15=21)

You are working on a project to upgrade the Human Resources Management System (HRMS). You are ten weeks into the 24-week project and your sponsor leaves the organization. The new sponsor decides that the schedule should be cut by at least three weeks. This represents approximately what percentage of a decrease of the remaining duration?

21 percent (There are 14 weeks of duration remaining (24 - 10). A 3 week decrease over the 14 weeks is approximately a 21% decrease.)

A project has five activities, all related in a finish-to-start relationship. The table below depicts the durations and predecessors of each activity. (see image) How long is the critical path? (1.6-part 2)

27 weeks (calculated by adding the durations of each activity on each path and selecting the path with the longest duration. The critical activities are ABCE. ABE is 17 weeks. ADE is 13 weeks. ACE is 20 weeks.)

You have a task in your project that is estimated at 72 hours of effort. You assigned one person full-time to the task working eight hours per day. The task can be worked on effectively by more than one person at the same time. If you assign a second person to the task working four hours a day, how much faster can the task be completed?

3 days (2 resources working a total of 12 hours per day can complete the task in 6 days, whereas the single resource would have taken 9 days.)

The original project plan you created contained six deliverables each requiring equal effort and duration. Through formal change control, another four deliverables - equal in effort and duration - were added to the plan. You have completed one of the original deliverables and two of the new. Based solely on the progress of the deliverables, you can tell the stakeholders that the project is currently:

30% complete (You have completed three of a total of ten deliverables of equal effort and duration)

An engineering company has completed design and construction of a petroleum refinery to produce gasoline. Part-way through construction, the engineers added a new process to produce another product unrelated to gasoline. Near the end of the construction effort, the owners decided to add a warehouse to store chemicals used in the gasoline refining process. When the refinery construction was completed, the engineering company began to operate the refinery. At this time, a contractor was brought in to correct problems that occurred during construction. How many projects were associated with this effort?

The new bridge over the Troubled Waters stream involves an activity to grade the approaches to the bridge. From previous projects, grading has exhibited a range of durations, as shown below: Optimistic 1 day Most Likely 3 days Pessimistic 12 days What is the PERT three-point duration estimate for this activity?

4.2 days (PERT=[Optimistic time + 4(Most Likely time) + Pessimistic time] / 6)

A quality control engineer at AdventureWorks Cycles has detected that the brake pad polishing machine on the high-speed braking system project has been turning out defective pads. He or she has collected the following data about the malfunctioning machine: (see image) The engineer uses a Pareto chart to determine the percentage of the malfunctions due to the top three sources. What is the result of this investigation? [Hint: You do not need to create the chart to find the answer.]

75 percent (The Pareto chart would show that the top 3 problems accounted for 300 occurrences out of the 400 total occurrences, or 75%)

Activity A on the AdventureWorks high-speed braking system project has a start-to-start precedence relationship with Activity B; further, Activity B has a 2 day lag. If A's duration is 8 days, and B's duration is 5 days, what is the total amount of time it should take to complete both A and B?

8 days (A and B will take a total of 8 days. A will start on day 1 and finish on day 8. B will start on day 3 and finish on day 7. The duration of A is longer than the sum of the lag of B and the duration of B, hence the total duration for A and B will be the duration of A, or 8 days.)

Activity A on the AdventureWorks high-speed braking system project has a finish-to-finish precedence relationship with Activity B. If A's duration is 2 days and B's duration is 8 days, what is the shortest total duration for completing both A and B?

8 days (The shortest duration will be 8 days because Activity B must finish after A because of the finish-to-finish relationship. Remember that in a finish-to-finish relationship, when the predecessor (A) finishes, then the successor (B) can finish.)

The Public Works Department manager of a project to build a new bridge over the Troubled Waters stream is planning the duration of an activity to demolish the old bridge. From previous projects, this activity has exhibited a range of durations, as shown below: Optimistic 3 days Most Likely 8 days Pessimistic 15 days What is the PERT three-point duration estimate for this activity?

8.3 days (PERT = [Optimistic time + 4(Most Likely time) + Pessimistic time] / 6)

A project manager must understand the sponsor's priorities among the triple constraints because:

A change in any one causes a change in at least one other

Which statement best describes a portfolio?

A collection of projects that are grouped to achieve the strategic business objective of an organization.

You are working on the installation of a new Customer Relationship Management (CRM) system and are developing the project change control plan. Which of the following is NOT a component?

A completed scope change request (A change control plan would define scope changes but not include any specific ones. - Definition of what is considered a change that will require a formal change request - Levels of authority of the various types of approval bodies - A description of who is allowed to submit change requests)

What is the definition of a Service Level Agreement (SLA)?

A contract between an organization that provides a service and the user of the service. The contract specifies what the customer will receive and the performance standards or level of service the provider is obligated to meet.

What is the difference between a cost estimate and a budget?

A cost estimate entails accumulating the cost components for an activity or task. A budget is the agreed-upon cost estimate that cost performance will be measured against.

What are the components of a balanced scorecard?

A focus on strategic issues, use of a small number of data items to monitor, and a mix of financial and non-financial indicators

Meetings are a way of life for project teams, and the manager of the new order-entry system project feels like they are constantly in a meeting. Which of the following is not a valid reason to postpone a meeting between the functional manager and the project manager?

A functional manager wants to meet with the project manager at the same time as a project team meeting.

What is the definition of a histogram?

A graphical display of data using bars

What is the basic difference in appearance between a histogram and a control chart?

A histogram is a bar chart, and a control chart is a line chart.

You are moving the corporate servers to a new building in Buffalo, NY in January and February. You have included snow in your risk list. This is an example of:

A known

You are moving the corporate servers to a new building in Buffalo, NY in January and February. You know that the building is not occupiable in those months and have added it in your risk list. This is an example of:

A known-unknown

What is the difference between a letter of intent and a Memorandum of Understanding (MOU)?

A letter of intent outlines the terms of an agreement before the agreement is finalized. A Memorandum of Understanding (MOU) is an agreement between two or more parties to form a business partnership. It is not legally binding, but is used where the parties do not wish to enter into a formal contract.

What is the purpose of a run chart?

A line graph of data plotted as a function of time, that is used to examine a trend in the data

A real estate developer is preparing to begin work on a subdivision that will consist of 20 single-family homes, and four construction managers will be needed. The developer will need a marketing specialist to market the subdivision, a finance expert to arrange for a loan to purchase the land, and a team of attorneys to handle legal issues. What mechanism will be used to manage these people?

A program manager

You are being interviewed for a job as a project manager, and the interviewer has asked you to list some of the key characteristics of a project. Which of the following responses is correct?

A project is temporary.

What is the difference between a proposal and a quote?

A proposal is commonly used when deliverables are not well-defined or when other selection criteria will be used in addition to price. A quote is commonly used when deliverables are commodities for which there are clear specifications and when price will be the primary determining factor.

In Agile project management, what is the purpose of a retrospective and when is it held?

A retrospective is a meeting held at the end of a sprint. It is facilitated by the scrum master to review the sprint that was just concluded and to identify what can be changed to make the next sprint more productive.

A risks/issues log is used by project managers to track significant project elements. What is the difference between a risk and an issue?

A risk is an uncertain event that, if it occurs, can have a positive or negative effect on one or more project objectives. An issue is an item that is under discussion and needs to be addressed by the project team.

The scheduler on the Coho Winery wine-bottle filling station project is briefing the rest of the project team on the components of the project schedule. An engineer is confused about the different ways a schedule can be used. Which of the following describes a milestone schedule?

A schedule typically prepared for senior management

You are gathering requirements for a project to update the corporate website. You have most of them documented, but have some follow-up questions for some of the stakeholders. You create a meeting on their calendars for the next day and attach a brief topic list. This is an example of:

A scheduled meeting

Which statement best describes a program?

A set of projects managed in a coordinated way. (Projects within a program do not have to share any objectives.)

Choose the component that should always be included in the project charter.

A statement of project goals via a project statement of work (SOW) and authorization of the project manager to use organizational resources on the project

The Trey Research Project Management Office (PMO) requires all projects to prepare status reports and progress reports. What is the difference between a status report and a progress report?

A status report contains a summary of activities over a cumulative period of time, such as year-to-date or since the start of a project. A progress report provides information on what was accomplished recently, perhaps in the last month.

A new project manager has been asked to add a hammock task to the project schedule to make it easier to read. Which of the following is the best description of a hammock activity or task?

A summary activity or task, with detailed activities or tasks indented beneath it

The bridge over the Troubled Waters stream project will last over six months, and several types of reports will be prepared. Which of the following best describes a status report?

A summary of activities over a cumulative period of time, such as year-to-date or since the start of a project

An engineer working on the Awesome Computers wireless network upgrade project asks the project manager to clarify some of the scheduling terms, specifically predecessor and successor. What determines whether a task is a predecessor to another task, if the two tasks are linked together?

A task that drives the relationship with the other task is always the predecessor.

What is the definition of a warranty of fitness for purpose?

A type of implied warranty that requires goods to be fit for the usage that was intended by the buyer

You are working on the installation of a new Customer Relationship Management (CRM) system and are developing the project change control plan. Which of the following is NOT a component?

A validated change (A change control plan needs to explain HOW changes will be validated. - Definition of what is considered a change that will require a formal change request - The process for submitting a change request - A description of who is allowed to submit change requests)

What is the difference between a warranty of merchantability and a warranty of fitness for purpose?

A warranty of merchantability is a type of implied warranty that requires goods to be fit for ordinary usage. Any sale of an item is subject to a warranty of merchantability. A warranty of fitness for purpose is a type of implied warranty that requires goods to be fit for the usage that was intended by the buyer.

A project has six activities, all related in a finish-to-start relationship. The table below depicts the durations and predecessors of each activity. (see image) What is the critical path, and how long is it?

ABCFG, 50 weeks (adding durations of each activity on each path and selecting path with longest duration: AEFG is 48 weeks. ABCDG is 36 weeks. ABCDEF is 66 weeks; all activities are not in the same finish-to-start relationship, therefore, not all the durations are added together.)

The scheduler on the WingTip Toys mini-drone project needs to compress the schedule for the project by crashing an activity. What should the project team focus on?

Accelerating the performance of those tasks on the critical path

(2.2 part 1) You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. There is concern that the new system will not be implemented in time to meet the demand for Halloween candy orders, which is historically your biggest sales season. You and the sponsor decide to address this only if it happens, which is an example of which type of risk response?

You are working on an external contract project to update the operating system on more than 1000 computers at an organization. The contract provides a bonus for finishing the work within two months, but right now the schedule looks like it will take three months, so you leave it at that. This is an example of which type of response strategy?

You have taken over a project from another project manager and are concerned that the consultant working on the project may leave before the project is completed. Which risk response strategy should you employ?

Accept the risk, but have a contingency

Which of the following are risk responses? (edusum Qs)

Acceptance & Avoidance

The scope of any project can seem complicated to someone who has not written one before. The Coho Winery summer intern has asked about the inputs to the scope for the wine-bottle filling station project. Which of the following is not used to prepare the scope?

Accepted deliverables

You are working on a project to upgrade the Human Resources Management System (HRMS). There has been some talk that the HR manager, who is your sponsor of the project, might be retiring. You see this as a potential risk to the project, but do not do anything proactively to counter this risk. This is an example of which strategy of risk response?

Accepting

What is the hierarchy, from high to low, of roles in the Responsible, Accountable, Consult, Inform (RACI) matrix?

Accountable, Responsible, Consult, Inform

You are working on a project to select and install a new Customer Relationship Management (CRM) system. Which of the following would NOT be considered stakeholders in this project?

Accounts Payable clerks. (- Regional Managers of Sales and Marketing - Salespeople - Vice President of Sales and Marketing)

Which of the following are the techniques that are used to acquire a team?

Acquisition, negotiation, virtual team, pre-assignment

An engineer on the TailSpin Toys robotic cat laser project is still confused about what to do with project issues. Which of the following does a project team keep in an issue log in addition to a description of the issue?

Action items

The estimated demolition of the old bridge over the Troubled Waters stream was exceeded by 12 days due to extremely bad weather. The project manager documented this in the appropriate place and is brainstorming the next steps to take. The brainstorming session concluded that four things should be done immediately: Use overtime to clear the demolition debris. Request an extension to the construction permit end date. Authorize the steel deck vendor to hire an additional crew. Expedite the change order process for the above three items. What is this additional work referred to?

Action items

An engineer is assisting the project manager plan the project. He or she has been asked to decompose the scope. What will be the result of this decomposition?

Activities

The manager of the AdventureWorks Cycles high-speed braking system project has decomposed the scope to produce the Work Breakdown Structure (WBS). Which of the following statements is not true about a WBS?

Activities should appear in the WBS in the order they will be performed.

Which inputs will you use to determine the project budget?

Activity cost estimates, the scope baseline, the project schedule, and contracts

Crashing a schedule includes

Adding resources to critical path activities

When are project costs estimated?

After the Work Breakdown Structure (WBS) is developed and before the budget is prepared

A number of documents are created at the beginning of a project, and the manager of the wireless network upgrade project wants to avoid embarrassment by not asking which document comes after which other one. When is the project charter written?

After the project statement of work, and before the project management plan

Which document governs the formal relationship between two parties?

Agreement

During a project assessment, a project manager determines the initial project cost estimates were incorrect, and there is not enough budget left, including reserves, to complete the project.Which of the following actions should the project manager take?

Alert the project sponsor of the situation.

(3.2 part 1) You are developing the project plan for a new enterprise resource planning (ERP) implementation for your organization. The project will take nearly a year, and you are trying to determine the frequency of communication with your various stakeholder populations. To which stakeholders should you not provide weekly status information?

All employees

You are developing the project plan for a new enterprise resource planning (ERP) implementation for your organization. The project will take nearly a year, and you are trying to determine the frequency of communication with your various stakeholder populations. To which stakeholders should you provide monthly news reports?

All employees

You are developing the project plan for a new enterprise resource planning (ERP) implementation for your organization. The project will take nearly a year, and you are trying to determine the type of communication to use with your various stakeholder populations. Video conferencing would not be feasible with which stakeholders?

All employees

You are developing the project plan for a new enterprise resource planning (ERP) implementation for your organization. The project will take nearly a year, and you are trying to determine the type of communication to use with your various stakeholder populations. Which stakeholders would not want status meetings?

All employees

Why formal project closure is is important?

All of the above: (Releases team members from the project, Transfers team members to other projects, Releases excess funding)

Who should prepare a lessons-learned document, and when should it be written?

All team members should be expected to contribute to the document. It should be started at the beginning of the project and built throughout the project's duration. It can then be edited and formalized during project closure and made available to other projects.

You are four weeks into a two-month project, and you are seeing a wide variety of defects in the products being produced. You want to figure out what is causing these problems. The best tool to use is:

An Ishikawa diagram

What is the definition of a Memorandum of Understanding (MOU)?

An agreement between two or more parties to form a business partnership. It is not legally binding, but is used where the parties do not wish to enter into a formal contract.

What circumstance can cause the cost baseline to change?

An approved modification to the project

AdventureWorks Cycles has submitted a Request for Proposal (RFP) to four vendors to develop a new high-speed braking system. The project manager is using an independent estimate in the proposal evaluation process. Which of the following statements best describes an independent estimate?

An estimate from the AdventureWorks Cycles purchasing department

An engineer with TailSpin Toys is assisting the project manager plan the robotic cat laser project, and has been asked to prepare the schedule activity list. To confirm that the engineer knows exactly what to do, the project manager asks him or her for a brief description of what will be done. The engineer responds that a schedule activity list is _______.

An extension of the Work Breakdown Structure (WBS)

You are gathering requirements for a project to update the corporate website. You have most of them documented, but have some follow-up questions for some of the stakeholders. You bump into one of them at the coffee machine and ask him to stop by your office for a few minutes. This is an example of:

An impromptu meeting

Very little is known about a new Trey Research, Inc. project to develop a mini-microwave laser targeting device. Which type of estimate would be used when estimating durations of activities when very little is known about the project?

Analogous

To ensure the quality of project deliverables, You should __ before variance is identified

Analyze performance information

Which of the following is not used to create the budget?

Cost baseline

A project team is overseeing the installation of a new reptile habitat at the local zoo. During execution, zoo personnel decides to house a different type of reptile that will require a different temperature range than the capacity of the installed system. The modification has been approved.Which of the following constraints are MOST likely to be affected? (Choose 2)

Cost because replacing the system incurs additional expense. & Schedule because this was an unscheduled task and will impact the timeline.

Bob has been asked to travel to a client office for a meeting and to charge the expenses for the trip to the project. Which category is the correct one to use?

Cost resources because money is involved

Fabrikam has entered into a contract with AdventureWorks Cycles to manufacture components for the new high-speed braking system. Of the three basic types of contracts—fixed-price, cost-reimbursable, and time-and-material—which type or types has the most risk for the buyer, AdventureWorks Cycles?

Cost-reimbursable and time-and-material

The team to build a new home for the town mayor is behind schedule, and the mayor is threatening to fire the team and bring in another contractor to finish the job. To avoid this, the project manager decides to add more resources to activities on the critical path. What is this called?

Crashing

You are nine weeks into a three-month project, and your schedule has increased by three weeks. Your sponsor has asked you to hire more resources for the critical path tasks to get back on schedule. This is known as:

Crashing

The routine weekly project meetings have not been going smoothly. They have been disorganized, and too much discussion has revolved around unplanned items. The project manager needs to regain control and is looking for a suggestion. Which of the following items will help improve the meetings?

Create and publish an agenda a day before each meeting, and follow the agenda rigorously.

A portfolio is centered on one or more strategic business objectives. Which of the following represents a strategic business objective?

Creating multi-lingual project teams. (Multi-lingual project teams will allow a company to market its services to a wider range of clients, thus potentially increasing revenue. This qualifies as a strategic business objective, because a company exists to increase revenue and profitability.)

You are managing the conversion of an in-house payroll system to a cloud-based system and are identifying the potential risks. Which of the following is NOT a technique you might use?

Critical path method (these things are considered documentation review, not a distinct risk technique. - Strengths, weaknesses, opportunities, and threats (SWOT) analysis - Cause and effect diagram - Flow chart)

The term "expert judgement" is used frequently to refer to advice provided by individuals who have expertise that is beneficial to a project. Who provides this expert judgement?

Any stakeholder

What documents should be archived with a project's files?

Anything that might be useful to reconstruct the current project or aid another project

When does the project sponsor first get formally involved with a project?

Approval of charter

The e-banking project is almost finished, and the project manager is beginning to gather documents and files that were prepared during project planning and execution. This information includes client correspondence, contracts with vendors, status reports, and financial records. What will the project manager do with this documentation?

Archive it

The project manager and the project team are closing a successful project. They are collecting project documentation, status reports, correspondence with the client, and contracts with vendors. What are they preparing to create?

Archives

Which of the following network diagram methods uses arrows to represent activities, but is limited because it can only represent Finish-to-Start dependencies?

Arrow Diagramming Method (ADM)

How is the project scope statement used?

As input to project transition to align the transition plan with stakeholder expectations, interests, and training requirements

You have been working for a month on a new web project and have developed a great relationship with the client. Last week, the client requested a change to the requirements, which was approved through change control, and yesterday the client e-mailed and asked for another change as an "addendum" to the earlier change request. What should you do?

Ask the client to submit a new change request.

A team member was re-assigned. The project manager should

Assess how the project would be impacted

The part of the project charter that deals with expected conditions in the project are the high level

Assumptions

You are developing a new payroll system for your organization and you are starting to identify and prioritize risks. You are reviewing the project scope statement to determine the validity of its components to see if any of them pose a risk. What specifically are you doing?

Assumptions analysis

You are working on a new purchasing system project and are getting ready to start executing the project. You are wrapping up the communication plan and are deciding on the communication methods to use. Which of the following is not a communication method to consider?

Asynchronous communication

Meetings are an important component of a project that is using the Agile methodology. When should these meetings be held?

At the beginning of the work day

You are executing the project plan for a new Point of Sale system for your retail stores and you inform the team that it is time for the next scheduled project "checkup." What was the trigger for this?

Audits

You are executing the project plan for a new payroll system and following your communication plan. Which of the following is not a communication trigger for communicating with the sponsor?

Audits

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. There is concern that the new system will not be implemented in time to meet the demand for Halloween candy orders, which is historically your biggest sales season. You decide to delay implementation to August, which is past the July rush for Halloween orders. This is an example of which type of risk response?

Avoid

There is a conflict in a project team that has no impact on the project. Which of the best conflict resolution technique?

Avoiding

Conflict resolution will be most challenging in which type of organization?

Balanced matrix

The project manager has noticed a vendor is not performing in accordance with the SLA.Which of the following items should the project manager use to highlight the vendor's areas of poor performance?

Balanced score card

A manager is using a tool to help determine which projects to execute, and to ensure that they match the strategic objectives of an organization. What is the name of this tool?

Balanced scorecard

The Lucerne Publishing Co. textbook project schedule has several activities with leads. Which of the following is an example of an activity with a lead?

Beginning to add the graphics to a report before the text has been completed

You are working on a new purchasing system project and are getting ready to start executing the project. Which of the following is an advantage of holding the kick-off meeting in person?

Both oral and visual feedback can occur instantaneously.

__ happens in the planning phase of a project.

Both: (Assignment and explanation of tasks, Execution of project kick off)

This estimating type needs the most effort when creating WBS?

Bottom-up

Which of the following techniques is used to estimate the total project cost after the Work Breakdown Structure has been completed?

Bottom-up

Cost estimating is done by TailSpin Toys using a software application which uses detailed aspects of each project activity as inputs. The costs of the activities are then combined and used to determine the cost baseline. Which type of cost estimate is used by the tool?

Bottom-up estimating

The manager of a project to develop a new math game for young children plans to create 10 interim and two final deliverables for the project. He or she now needs to decompose the Work Breakdown Structure (WBS) deliverables. Which activity will be performed during decomposition?

Breaking the deliverables down into smaller components

A project has been spending approximately $50,000 each month for the past year. What is this amount called?

Burn rate

What is the name of an agile project management graph that shows work remaining on the vertical axis and time on the horizontal axis?

Burndown chart

You are working on a project to install a new enterprise resource planning (ERP) system, which includes a Customer Resource Management (CRM) component. The system selected needs to increase customer retention by at least 10%. This is considered which type of requirement?

Business

You are working on a project to upgrade the Human Resources Management System (HRMS). The system selected needs to reduce applicant processing time by at least 20%. This is considered which type of requirement?

Business

A stakeholder approaches the project manager with an idea for a new project. What document will be prepared as a result of this meeting?

Business case

Alpine Ski House is launching a project to train staff in using the new reservations system that will be installed before ski season begins. Which document will the project sponsor need to see before signing the charter?

Business case

What Initiation-phase document outlines the technical, investment, and regulatory factors that influence a project, with a particular focus on Return on Investment (ROI) and payback period?

Business case

You are executing the project plan for a new Point of Sale system for your retail stores and there has been a city-wide power outage. You inform the sponsor and team and ask the team not to report to the office but to work at home if they have power. What type of trigger is this?

Business continuity response

Trey Research, Inc. begins approximately 100 projects a year, and the Project Management Office (PMO) reviews every charter before it reaches a sponsor's desk for approval. Which of the following items should the PMO insist be in every charter?

Business need of the project

(4.2 Part 1) The manager of the mini-drone project is gathering the inputs to write the charter. Which of the following items is contained in the charter?

Business needs

You are developing the project plan for a new Human Resources Management System (HRMS) for your organization. Which of the following is a type of change that you might need to plan for?

Business process change

You are working on a project to redesign the website, and decide to use a new web design tool that no one on the team has used before. This risk is no longer relevant, so you close it out. How do you communicate this update to your stakeholders?

By whatever process is designated in the communication plan for the results of risk reviews

Which of the following metrics demonstrates to a project manager if a project is overspending or underspending?

CPI (Cost Performance Index)

You are working on a new purchasing system project and you are having difficulty finalizing the requirements with the purchasing department. You are talking on the phone with the purchasing manager but now you both have questions for a purchasing clerk. What is the best approach to get those answers?

Call on the telephone

If you are given a constraint of $25,000, then on the project you:

Cannot spend more than $25,000

You are managing the conversion of an in-house payroll system to a cloud-based system and are identifying the potential risks. To create appropriate response plans for some of your identified risks, you need to look at their sources. Which is the best technique to use?

Cause and effect diagram

A project manager who worked for TailSpin Toys for 10 years resigned and took a similar job with WingTip Toys. The two companies compete in the same market sector, and because TailSpin was concerned about trade secrets finding their way to the competition, the project manager had to sign a form before leaving. Six months later, TailSpin management learned that confidential information was being shared with WingTip. What document did TailSpin Toys send to the project manager?

Cease and desist letter

TailSpin Toys and WingTip Toys are considering whether to join together to produce an educational math game for three- to six-year-old children. The two CEOs have been corresponding for several months about this, and the TailSpin CEO has begun to leak information to the press in an attempt to pressure the WingTip CEO to sign a formal agreement. The WingTip CEO writes a strong letter telling the TailSpin CEO to stop this practice or legal action will be taken. What is this letter called?

Cease and desist letter

Trey Research, Inc. and TailSpin Toys have been exploring a joint venture, where Trey would design a robotic cat laser toy for TailSpin to manufacture and sell. Shortly after the enabling document was signed, the two companies decided to cancel the venture, and relations have become acrimonious. A Trey executive accused a TailSpin executive of leaking information to the press and wrote a pointed letter to Trey. What is this letter called?

Cease and desist letter

An advantage of a functional organization is

Centralized resources

When stakeholders change their minds about the project requirements, they submit change requests that are evaluated and reviewed by a:

Change Control Board (CCB)

Which planning document records a change request initiated in the integrated change control system?

Change control form

The document used to record descriptions, dates, and resolutions to all applications for modifications to existing requirements or other project constraints is called a:

Change log

Which should a project manager look to if unsure who has the authority to approve changes to the project scope?

Change management plan

In reviewing the project deliverables to date, the clients discover that there is a missing piece of work. To formally ask for this work to be added to the project, they need to submit a:

Change request

The project is in the Initiation phase, and the sponsor has just signed a document that authorizes the project to begin. What is this document called?

Charter

You are working on a project to upgrade the operating system on all your company's personal computers. The sponsor on this project is most likely to be the:

Chief Information Officer (CIO)

Closing meeting

You are working on a new purchasing system project and are getting ready to end the project. You want to have a meeting with your key team members and other stakeholders to review how the project went, to document lessons learned, and to celebrate project success, but most of them do not want to travel to your location. Why might you still schedule and hold an onsite meeting?

Closing out the project in person helps build relationships needed for subsequent projects.

Intranet sites and wiki pages are examples of which type of tools?

Collaboration

You are developing a new website for your organization and you are starting to identify and prioritize risks. You are using the Delphi technique with a team of Subject Matter Experts (SMEs). What specifically are you doing?

Coming to a consensus on the probability and impact of identified risks

Which is the only component of the change control process that is executed iteratively as needed?

Communicate throughout

You are working on moving the in-house Human Resources Management System (HRMS) to a cloud self-service provider and you are performing the only change control process that is executed iteratively as needed. Which process are you performing?

Communicate throughout

What is the most important function of a project manager?

Communicating

During the planning phase of the project, the team develops a document that details the ways in which the stakeholders will interact. What is this document called?

Communication plan

The project manager of the new order-entry system is creating the planning documents for the project. During a meeting with some of the stakeholders, he or she is soliciting what kind on information they need, how often they would like to receive it, and in what format it should be to be most helpful. Which type of document will result from this meeting?

Communication plan

The project to replace the bridge over the Troubled Waters stream has team members from the Public Works Department and six vendors, each with their own team. The project manager needs to keep this large group of stakeholders informed about the project. Which plan contains the methods to do this?

Communication plan

A client approaches the project manager demanding a change in the execution phase . What should she do?

Complete the change form and evaluate how a change would impact the project

Two members of the project team are having an argument about whether a user manual for a new widget can be written while the widget is being built and tested, and they have come to the manager for help. One person believes that testing should be complete before any writing is done, and the other says that the manual can be written even while the widget is in construction. After discussing the options, the manager suggests that writing begin when the widget is 75 percent complete. Which type of conflict management is being used?

Compromising

The project manager is beginning to prepare the scope. At this time, which is the most important activity of this process?

Confirm that key stakeholders have provided their input.

Which of the following would be important to remember when scheduling a teleconference for a project team?

Considering time zone that meets business hours for whole team

The part of the project charter that deals with limitations is the high level

Constraints

Which of the following is a benefit of daily meetings of the scrum team?

Continuous feedback

When are the requirements for a project using Agile methodology determined?

Continuously

What tool can be used to decide if a project deliverable is out of specification?

Control chart

You are trying to decide whether or not a process is functioning within its prescribed limits. The type of chart you should use is a(n):

Control chart

There are 10 people in the project team, and 10 more people join during execution to handle a major increase in the scope. What can be said about communications on the project?

Controlling communications will be more difficult.

The project manager has many responsibilities. Which of these is most important?

Controlling unnecessary change

Which of the following responsibilities is the most critical in the role of the project manager?

Controlling unnecessary change

In a large project, what is one of the main duties of a project coordinator?

Coordinate the work of several functional groups

You are developing the communication plan for a new Human Resources Management System (HRMS) for your organization. Which of the following is NOT a trigger you need to plan for?

Corporate reorganization (are changes, not communication triggers. - Audits - Milestones - Project planning)

Two network administrators are having a disagreement about a technical issue that can delay the finish date of the project, and they seek help from the project manager. Which of the following actions should the project manager propose?

Meet with the network administrators and learn what is causing them to disagree.

A construction supervisor emails the project manager that two sub-contractors are having an argument that might adversely affect the schedule of the project. Which of the following actions should the project manager take?

Meet with the two sub-contractors separately to learn the details of the problem

Trey Research, Inc. and TailSpin Toys are exploring a joint venture, where Trey would design a robotic cat laser toy for TailSpin to manufacture and sell. Both companies would share in the eventual profits. Executives of the two companies have written a document that outlines the purpose of the joint venture, the roles and responsibilities of each company, financial considerations of the venture, and confidentiality considerations. What is this document called?

Memorandum of Understanding (MOU)

A new engineer is reviewing the schedule for a project to upgrade the wireless network of an office building. He or she sees activities with a value of zero days for some activities and asks why something should take no time to do. What is an activity with zero duration called?

Milestone

You are executing the project plan for a new Point of Sale system for your retail stores and you inform the sponsor and client that the system has been installed. What was the trigger for this?

Milestone

The project manager has been asked to brief senior management on the status of the shopping mall project, but has been allocated only 15 minutes to do this. Which of the following schedule tools would be appropriate for sharing status?

Milestone chart

You are working on the project plan for a new payroll system and you are finalizing the communication plan. Which of the following is NOT a communication trigger for communicating with the team?

Milestones (are triggers for communicating with the sponsor and client about meeting or not meeting the required milestones. - Task initiation/completion - Stakeholder changes - Gate reviews)

While developing a project schedule, which of the following are purposes of a milestone? (Choose 2)

Milestones are considered a placeholder in time for a major event & Milestones have no duration

You are working on a project to upgrade the enterprise resource planning (ERP) system, which includes a purchasing system and a new sales system. There is concern that the new system will not be implemented in time to meet the demand for Halloween candy orders, which is historically your biggest sales season. The sponsor and you decide that you'll implement the new system in parallel so that the old system is still active if need be. This is what type of response strategy?

Mitigate

During which phase of a project does performance measuring and reporting occur?

Monitoring and Controlling

In which phase of a project are requested changes by a buyer or seller addressed?

Monitoring and Controlling

You are developing a new purchasing system for a client and need to provide the probability of meeting a range of completion dates. Which risk technique should you use?

Monte Carlo Simulation

You are three months into a six-month project and the schedule has slipped nearly three weeks. The sponsor informs you that you must be on time, so you need to shave those three weeks of work back off. You have six major deliverables and three minor deliverables. You have started four of the major deliverables and expect to have all four complete on time. The other two major deliverables have not started, but are expected to take two months. The minor deliverables have also not started, and are expected to take four months. What should you do?

Negotiate with the sponsor to move the minor deliverables to a next release

A contract to procure goods or services involves a buyer and a vendor. Most types of contracts can be started by either party and submitted to the other. Does this apply to a purchase order?

No, a purchase order is prepared by a buyer and sent to a vendor.

A project manager rolls up the cost estimates of each activity to generate one cost for the project. Is the resulting number the budget?

No, because it does not include risk reserves and it has not been approved by the sponsor.

Does the project manager approve the initial baseline?

No, it is approved by the sponsor.

The project manager is responsible for "all" work relating to the project. Does this responsibility include approving the high-level requirements?

No, they are approved by the sponsor. see more

A project manager who has worked for TailSpin Toys for 10 years has just resigned and will take a similar job with WingTip Toys. The two companies compete in the same market sector, and TailSpin is concerned about trade secrets finding their way to the competition. To help prevent this, the project manager had to sign a form before leaving. What is this form called?

Non-disclosure agreement

TailSpin Toys and WingTip Toys are considering whether to join together to produce an educational math game for three- to six-year-old children. Each company possesses patents and other intellectual property they will be sharing during their discussions. The legal departments have signed an agreement that will keep each company from divulging information about the other company to third parties. What is this document called?

Non-disclosure agreement

Which of the following tools is a project manager most likely to use to stay current about what is happening on the project?

Observation and conversation

During a very weak economy, a company is evaluating several proposed projects to pursue. Which project is the least likely to be approved?

One to implement a new technology. (Until more is known about the benefits associated with this technology, and a benefit/cost determination is made, there is no reason to pursue it.)

Which stakeholder "owns" the deliverables at the end of a project?

Operations management

TailSpin Toys is investigating the feasibility of developing an educational math game for three-to-six-year-old children. The marketing department has explored the market to learn if there is any likely competition and has concluded that parents and young kids would welcome their game. This characteristic of the game project can be considered a:

Opportunity (external (to the organization) origin and is helpful to the objectives of the project. The lack of competition presents an opening for TailSpin to have some success.)

WingTip Toys is considering whether to create a new kind of mini-drone for hobbyists. It will have an extended battery life and will be very light weight, features not available in competitors' drones. The engineers say it can be ready for market in three months because it will leverage patented features in other WingTip drones. The project manager is performing a Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis as part of the feasibility study. These characteristics of the mini-drone project can be considered a:

Opportunity (external (to the organization) origin, and is helpful to the objectives of the project. There is no competition for the long-battery-life, light-weight drone that WingTip is designing, so an opportunity exists.

Lucerne Publishing Co. is beginning a project to publish a new textbook, and the project manager has started to plan the team. He or she decides to structure the team around work packages. Each work package will have one owner, and within each work package will be technical writers, graphics designers, and editors. What document is the project manager preparing?

Organization chart

You are working on a project to install a new Customer Resource Management (CRM) component. Your company is also implementing a new purchasing system, which will need many of the same employees as your project. What category of risk is this risk?

Organizational

You are working on a project to install a new enterprise resource planning (ERP) system, which includes a Customer Resource Management (CRM) component. The project is scheduled to take four months. The training department employee assigned to the project will be leaving on maternity leave in two months. What category of risk is this risk?

Organizational

You are developing the communication plan for a new Human Resources Management System (HRMS) for your organization. Which of the following is not a trigger you need to plan for?

Organizational merger/acquisition

You are developing the project plan for a new Human Resources Management System (HRMS) for your organization. Which of the following is a type of change that you might need to plan for?

Organizational merger/acquisition

You are developing the communication plan for a new Human Resources Management System (HRMS) for your organization. Which of the following is NOT a trigger you need to plan for?

Organizational restructuring (is a potential change that might lead to stakeholder or other changes, but is not one of the communication triggers. - Incident response - Resource changes - Project changes)

A company has updated the method it uses to initiate projects. The company requires RFPs from three vendors, and low and high bids must be rejected to determine the selected vendor.Which of the following terms describe this requirement?

Outsourcing

You are developing the communication plan for a new Human Resources Management System (HRMS) for your organization. Which of the following is not a trigger you need to plan for?

Outsourcing

You are developing the project plan for a new Human Resources Management System (HRMS) for your organization. Which of the following is a type of change that you might need to plan for?

Outsourcing

(2.1 part 2) You are four weeks into a three-month project, and you need to compress the project schedule. You decide to fast-track the project to meet the new deadline. This approach means you are:

Overlapping some tasks that would have normally been done sequentially

Which of the following tools is used for determining activity schedules based on optimistic, most likely and pessimistic estimates?

PERT (Program Evaluation Review Technique)

The project manager for the WingTip Toys mini-drone project has been asked why he or she would use a lag in a project plan. Leads and lags can affect the start and finish dates of tasks. Which of the following is an example of a lag?

Paint on a wall drying before pictures can be hung

A network printer has been malfunctioning intermittently for the last month. Which of the following tools would be used to identify and prioritize the causes of the problems?

Pareto chart

A quality control engineer has collected the following data about a malfunctioning printer: (see image) The engineer needs to see the data graphically and to determine the percentage of the malfunctions due to no ink and a printer jam. Which type of chart will be used?

Pareto chart

A project team can take action to rectify issues causing the most of the defects in

Pareto diagram

You have a network diagram with two paths. You have four days of total float on path A in your network diagram and path B is critical. One of the tasks on path A runs two days late and another one runs three days late, but the path B tasks are progressing as scheduled. Which of the following is NOT true about the schedule?

Path B remains the critical path (Path B is no longer the critical path. Path A had four days of float but now has been extended by five days, making it the critical path. - It has lengthened by one day - Path A is now the critical path - Path B now has one day of float)

HR has concerns regarding the work ethic of a team member. The project manager should give them

Performance reports

In which of the stages of team development would the team be most successful?

Performing

Fast tracking a schedule includes

Performing critical path activities at the same time

You are working on the project plan for a new website design project and you are finalizing the communication plan. Which of the following is not considered a communication trigger?

Personal preferences

A TailSpin Toys engineer who is working on the robotic cat laser project has asked the project scheduler about what will be included in the schedule. How should the scheduler respond?

Planned start and finish dates and durations for each activity, links between activities, assigned resources, and milestone dates

(certiology practice Exam 1 PK0-003) During which process groups is the availability of resources for the project determined?

Planning

A new engineer has been assigned to the Awesome Computers wireless network upgrade project and is being briefed on the phases the project will go through before it is complete. During which phase of the project is the scope prepared?

Planning

In which phase of a project would you use iteration?

Planning

Risk management occurs throughout a project. During which phase are the detailed risks assessed?

Planning

Which phase of a project involves developing a strategy, refining objectives, and identifying deliverables?

Planning

Where is a balanced scorecard used?

Portfolio

Alpine Ski House owns & operates 3 ski lodges in Rocky Mtns. company wants to expand, & board authorized construction of 5 new facilities. directors have a strategic objective of being preferred go-to resorts for seniors/retirees within 10 years. Projects related to goal that're under consideration include obtaining venture-capital financing, new marketing campaigns, acquiring new land, completing facility construction, & establishing franchises; may be completed separately for each of the 5 new ski resorts. What type of project organizational structure will be involved at the corporate level?

Portfolio (The expansion projects will be managed as a portfolio. All the projects will be tied to the strategic objective of being the preferred go-to resorts. Within the portfolio will be programs, projects within each program, and eventually operations to manage each new lodge.)

PMO within large company has seen decrease in overall success of company's projects. Coordination among related projects is informal & staffing conflicts, disagreements between sponsors about outcomes, & conflicting priorities. PMO wants to group projects by business unit & product lines to increase alignment between priorities. Toward which type of project organizational structure are they working?

Portfolio management (portfolio is a collection of projects that relate to a strategic business objective, and grouping projects by product lines to increase alignment is strategic in nature.)

In which process groups is the project charter established?

Pre-project setup

(certiology practice Exam 3 PK0-003) A project manager finished the WBS. What would be utilized during activity sequencing?

Precedence diagramming method

You are working on a new purchasing system project and are getting ready to start executing the project. The Executive Sponsor prefers summary level information presented visually, while the rest of the key stakeholders need details. Which of the following is the most appropriate way of sharing the project schedule with the stakeholders?

Prepare a Gantt chart showing milestones and a Gantt chart of the entire schedule. Send both documents to all the stakeholders.

Lucerne Publishing Co. is almost ready to publish its new textbook. The special paper should have been received last week, but the supplier has said that equipment problems with the crating machinery have delayed the shipment. There are two more weeks of slack in the schedule, after which the deadline given by Lucerne's client will be missed. Lucerne's project manager has document this situation appropriately. What should be done next?

Prepare action items for the issue

The manager of the TailSpin Toys robotic cat laser project has just learned that a subject matter expert has resigned. This person is the country's leading expert on artificial intelligence programming of robotic lasers. The schedule is in jeopardy. The project manager has documented the situation appropriately, so what is the next step that should be taken?

Prepare action items for the issue

The manager of the Awesome Computers wireless network upgrade project has finished writing the scope. What project planning task happens immediately after this?

Prepare the Work Breakdown Structure (WBS)

Ten steps are necessary to fill a bottle of water in an automated process. These steps start with placing an empty bottle onto a moving conveyer, and end with the filled bottle being placed into a carton after it has been checked by a photocell and confirmed to be full. Bottles are being consistently underfilled by 10 percent. What tool would the quality engineer use to look for the cause of this problem?

Process flow diagram

Which tool is appropriate for analyzing and communicating the relationships between process steps?

Process flow diagram

The Public Works Dept. is looking for a vendor to demolish the old bridge over the Troubled Waters stream so it can be replaced with a new one. The purchasing manager of the department prepares a document that will be sent to prospective vendors. The document contains, among other items, the following: Drawings of the old bridge Engineering specifications of the old bridge Schedule for demolition work Terms of payment to the selected vendor Safety regulations that must be followed What is the name of this document?

Procurement Statement of Work (SOW)

Which document provides a description of the work authorized to be performed by a supplier?

Procurement Statement of Work (SOW)

In which order are backlogs generated in an Agile project?

Product backlog then sprint backlog

Projects produce two types of deliverables. What are they?

Product deliverables and project deliverables

Agile projects must readily adapt to changes. Who is responsible for change management in Agile projects?

Product owner

Who participates in a sprint planning meeting?

Product owner, scrum master, and scrum team

What is the name of a group of projects that are managed in a coordinated manner?

Program

When you created your original project budget, you used range estimates. Now that you have started executing the project, you create a budget with much more detailed numbers. This concept of adding detail to your budget is known as:

Progressive elaboration

A company in a highly regulated industry is having resource conflicts on several projects to use a group of subject matter experts. Who in the company is responsible for ensuring that these critical resources are used in the most efficient manner by all of the projects?