PRT 2207 Final

Going forward, contemporary managers will need to fill which of the following roles? (mark all that apply)

-facilitators -visionaries

This step toward creating a motivational environment is to figure out what motivates employees and moves them to action.

1. identify needs

The step toward creating a motivational environment is to ensure that employees have opportunities to meet their needs.

2. Create Opportunities

This step toward creating a motivational environment is to identify individual capabilities in terms of skills, training, and knowledge in relation to tasks they may be asked to perform.

3. Assess Ability

This step toward creating a motivational environment is to nurture both intrinsic and extrinsic motivation.

4. Provide Reinforcement

Recent research promoting the tremendous economic and property values of public parks demonstrated the following benefits to the community:

A successful relationship between urban civilization and nature

Components of facilities and programs that are designed to provide services for all citizens include:

All of the above

The American Recreation Coalition made three recommendations for recreation, parks, and leisure service agencies to balance the appreciation of nature and the growth of technology. These include:

All of the above

What is the relationship between public access and stewardship?

All of the above

Which reason to evaluate is most closely associated with the following statement? You need to complete a report for grant funding the shows the effectiveness of your program.

Ascertain outcomes and impacts of programs

The 4 areas of competency for managers/leaders include which of the following? (mark all that apply)

Attention through Vision Meaning through Communication Trust through Positioning Deployment of Self

Which basic budgeting procedure is associated with the following accounting processes? Classifying and recording financial transactions including the collection of revenue and the expenditure of funds.

Budget implemetation

Which basic budgeting procedure is associated with the following steps? Begin with goals and activities identified in a strategic plan, mission, or vision of the organization. Identify broad categories of revenues and expenditures associated with achieving these goals. Identify specific amounts each source of revenue and each type of expenditure that will be required. Compare these amounts to previous budget periods to determine feasibility and to identify significant change.

Budget preperation

Within Modern Management Theory, the following characteristics are representative of which management technique? Division of Work Centralized Authority Rules Rational Personnel Policies Records

Bureaucratic Form of Organization

With the human genome mapped, a new era in medicine and health is underway and the features that a successful community will offer include:

Collaboration of governments, universities, medical centers, clinics, hospitals and rehabilitation centers

Which reason to evaluate is most closely associated with the following statement? You are interested in obtaining accreditation for your program or service.

Comply with complex external standards

These are often stated in the mission or vision statements adopted by organizations.

Corporate or Institutional Values

Which reason to evaluate is most closely associated with the following statement? You are interested in understanding what customers like and what they dislike about a new program or service.

Determine keys to success and failure

Match each reason to evaluate on the left with the appropriate area to be evaluated on the right. There is a need to show accountability

Document outcomes of a program or service

Assumptions that guide manager's actions in a strength-based approach include which of the following? (mark all that apply)

Each person's talents are enduring and unique. Each person's greatest room for growth is in the area of his or her greatest strength.

A 501(c) 3 nonprofit organization can assist recreation, parks, and leisure service managers in the following ways

Find creative funding opportunities to build new parks and acquire public lands for open space and conservation

Central Park was beautifully designed and developed urban park created by:

Frederick Olmsted

Within Modern Management Theory, the following management implications are representative of which management technique? Raised awareness of the importance of human variables in management Linked employee satisfaction and performance Managers create satisfactory interpersonal relationships

HR managment

Within Modern Management Theory, the following management implications are representative of which management technique? Promoting the involvement of human resources. Enabling self direction Enabling self control Allowing for greater creativity in pursuing organizational goals Merging human resources with behavioral sciences

Human Resources managment

Developing and managing collaborations includes which of the following? (mark all that apply)

Identify potential collaborators based on needs of community and organizations. Identify the outcomes, products, and programs of each party. Develop agreements - formal or informal. Hold regular meetings between collaborators. Conduct evaluation and review of outcomes, products, or programs. Nurture and sustain the collaboration.

Key considerations for deciding how to structure an organization include all of the following except:

Is the training budget of adequate size?

Within Modern Management Theory, the following management implications are representative of which management technique? Creating a framework for objective decision making. Using mathematics and probability statistics in decision making. Focusing on the application of analytical methods to forecast and allocate resources.

Management Science (Operations Research)

How is the culture of an organization transmitted? (mark all that apply)

Observed behavioral regularities when people interact and the norms that evolve in working groups The way individuals interact with participants and each other Organizational values and philosophy Rules, procedures, and methods Feelings conveyed from the physical environment

Privatization and contracting of services in the private or nonprofit sectors of parks, recreation, and leisure services

Occurs because of loss of budget and declining revenues

Creating and adopting these can help managers to engage every employee in the responsibility of risk management.

Philosophical Statements

Match each reason to evaluate on the left with the appropriate area to be evaluated on the right. There is a need to improve

Program operations

Problems that may arise from public involvement in the policy process include all of the following except:

Public involvement can become unexpectedly expensive.

When comparing Public Relations and Marketing, which of these does the following statement pertain to? Deals with:Caliber of servicesThe manner in which public is dealt with on the phone or through email.The manner in which leaders interact with customers.

Public realtions

Successful managers do which of the following? (Mark all that apply)

Recognize various factors that affect delivery of services. Identify and manage critical interfaces (i.e., where people interact with each other) within the work-related environment.

The following are important components of which area of human resource management? Locating qualified individuals both internally and externally Screening prospective employees Conducting interviews Providing orientation

Recruitment and hiring activities

Once a risk has been identified, undertaking the following would be associated with which type of risk control action? Employees adopt polices and procedures intended to minimize potential risks associated with a program or service.

Reduce the risk

Managers use budgets to provide information about which of the following? (mark all that apply)

Resources of the organization How resources are to be acquired How resources are to be spent`

The process by which an agency attempts to both protect participants from injury and to protect the organization from financial loss is known as:

Risk Management

A "Land Trust" is defined as a

Simple, inexpensive method for handling the ownership of real estate

Organizing tasks and setting priorities, goals, and objectives are associated with this type of plan.

Strategic Plan

Match each reason to evaluate on the left with the appropriate area to be evaluated on the right. There is a need to understand

The needs of participants

Which of the following are evaluation responsibilities of managers? (mark all that apply)

To conduct systematic evaluations To include evaluation costs in operating budgets To train supervisory staff in conducting evaluations To document the effectiveness of programs and services in order to increase visibility and credibility

According to Hitt (1988), the optimal style of managerial leadership combines visionary skills with the ability to make things happen. This is best represented by which of the following equations?

Vision + Action = Managerial Leadership

Good, ethical decision making can be based on asking oneself all of the following questions except:

Will it be the easiest or most convenient course of action?

When conducting evaluation interviews, a manager should NOT view the conversation between themselves and the employee as...

a confrontation

Without these, recreation, parks, and leisure service organizations are vulnerable to budget reductions, reduced scope of services, unwanted partnerships, and ultimately, failure.

accountability and honesty

Managers fulfill this type of policymaking role in organizations when they help create policies that represent the practical means and technical knowledge needed achieve organizational values, goals, and objectives.

adminsitrative role

Which basic budgeting procedure is associated with the following actions? Creating steps to ensure dishonesty is eliminated. Adhering to guidelines, rules, and expectations that are established by the governing board or administration.

budget control

Which basic budgeting procedure is associated with the following types? Line Item Budget Program Budget Performance Budget Zero-Based Budget

budget design

Involving citizens, decision-makers, and business leaders in order to develop a plan focused on citizens and community leaders is associated with which of the following types of plans?

community plan

The following are important components of which area of human resource management? Equitable pay programs Structured and objective wage systems and merit programs Fringe benefits such as paid vacations, holidays, health insurance, and recreation services Profit sharing, incentives, and bonuses

compensation

This type of collaboration strategy... Includes the act of paying a fee for a specified service Is sometimes referred to as "Outsourcing" Can involve granting franchises to public and private firms Can sometimes involve the use of volunteers to deliver public services

contracting

In order to make decisions and solve problems, which manager role is associated with... Evaluating decisions, processes, actions, and impact.

controllin

In order to make decisions and solve problems, which manager role is asssociated with... Measuring program effectiveness. Producing periodic reports. Comparing information on actual and expected levels of achievement.

controlling

Which managerial role is associated with... Making sure standards are met.

controlling

This type of collaboration strategy... Is generally between two governmental or nonprofit agencies concerning a single activity Is permitted by state legislation that authorize cooperation among government entities.

cooperative agreement

A pattern of shared basic assumptions learned by a group to address and solve problems.

culture

The most important demographic trends affecting recreation, parks, and leisure services in the future include all of the following except:

decline among members of baby boomer population

Which strategy for motivating employees is represented by the following? Creating opportunities for empowering employees. Match authority and responsibility in assignments.

delegating

Once a risk has been identified, undertaking the following would be associated with which type of risk control action? Decide not to offer the program or service associated with the risk.

eliminate the risk

Policies that make it possible for organizations and individuals to pursue goals and accomplish objectives affect employees by:

enabling behavior

This type of motivation is the tendency to engage in activities in order to gain some type of known, external reward.

extrinsic motivation

These form the basis of community and internal strategic planning processes. They are broadly defined, articulated values.

goals

tyoe of collaboration strategies include all of the following except

going it alone

The ability of a manager to motivate people by working with and through them to achieve organizational goals is an example of which type of skill?

human

In order to make decisions and solve problems, which manager role is associated with... Choosing solutions that best match organizational goals.

influencing

Which managerial role is associated with... Processes that move people to action. These can include communicating, motivating, and working with groups.

influncing

Policies that describe prohibited activities affect employees by:

inhibiting behavior

The most important characteristics that a manager must demonstrate.

integrity and ethics

This type of motivation is the self-desire to seek out new things and new challenges, to analyze one's capacity, to observe, and to gain knowledge.

intrinsic motivation

The following are characteristics of which era in the history of social transformation? Globalization Rapid discontinuous change Use of technology More highly educated and aware individuals Need for new approaches to technology

knowledge era

Which strategy for motivating employees is represented by the following? Promoting the idea that expertise is based on knowledge as much as position. Encouraging individuals to use knowledge to guide the work of the organization. Empowering individuals to bring talent, skills, and competencies to solve organizational problems.

liberating a spitir of enterprise

When comparing Public Relations and Marketing, which of these does the following statement pertain to? Includes a needs assessment, product development, pricing, and place. Can be involved in defining an organization's mission, customers, and services.

marketing

When comparing Public Relations and Marketing, which of these does the following statement pertain to? Is an attempt to elicit certain behaviors, such as a voluntary exchange between two or more parties that can include making a purchase or attending a program.

marketing

When comparing Public Relations and Marketing, which of these does the following statement pertain to? Method of directing the actives that take place in an organization toward to the satisfaction of participant's needs and demands.

marketing

These types of plans typically include text, maps, and diagrams associated with development policies and proposals for growth.

master plan

This is short and direct. It can identify target populations, focus on specific services, and reflect concerns for quality and excellence.

mission statement

These are specific, narrow, and measurable. Examples include market standing, productivity, profitability, performance, and attitude.

objectives

This type of structure is ideal for organizations that produce a variety of goods and services, are able to deal with rapid changes, lack hierarchical form, and require employees to be flexible and fulfill multiple roles

organic

The Fan of Values Model is based on the idea that people select leisure activities to

organizational values

Which managerial role is associated with... Devising ways of implementing plans.

organizin

Which managerial role is associated with... Making sure standards are met.

organizing

This type of collaboration strategy... Is built on incentives and information Generally does not include a binding contractual agreement Is typically a self-enforcing agreements Includes parties working together to solve more complex problems or deliver services.

partnering

The following are important components of which area of human resource management? Periodic evaluation of staff Advancement of employees

performance appraisals and promotions

The following are important components of which area of human resource management? Forecasting personnel needs Detailed analysis of specific work activities Development of detailed plans to meet future personnel needs

personnel planning and job analysis

In order to make decisions and solve problems, which manager role is associated with... Gathering data and information for each solution.

planning

In order to make decisions and solve problems, which manager role is associated with... Identifying the problem and potential solutions.

planning

Which managerial role is associated with... The process of visualizing the future, setting goals, determining objectives, and developing action plans.

planning

When comparing Public Relations and Marketing, which of these does the following statement pertain to? A communication tool that seeks to influence attitudes. It should not be left to chance and requires specific training for employees.

public relations

Policies that outline routine procedures that must be followed affect employees by:

regulating behavior

Within Modern Management Theory, the following management implications are representative of which management technique? Focused attention on use of standards Incentive systems Task specialization Employee/employer cooperation

scientific managment

Identifying internal and external strengths and weaknesses of the organization, as well as identifying future trends, trends, opportunities, and potential issues, is associated with which of the following?

strategic plan

This type of plan is appropriate for every organization to engage in, including government agencies, non-profit organizations, and commercial businesses.

strategic plan

Once a risk has been identified, undertaking the following would be associated with which type of risk control action? Contract with a third party to provide the program or service associated with the risk.

transfer the risk

true or False, it is possible for an organization to be mechanistic in relation to some tasks and procedures, and organic in others, depending on the situation.

true

As organizations become more diverse, these become increasingly important for managers to monitor and understand.

value systems in organizations

This establishes the philosophical direction for an organization. It can be grand and bold, encompassing spiritual, intuitive, and cognitive dimensions.

vision statement