Quiz Chapter 9 IS290

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

Demand planning

________ software modules deal with setting employee objectives, performance, and compensation.

ERM

Which of the following is not true about enterprise systems?

Enterprise software is expressly built to allow companies to support their existing business practices.

Which of the following is an important capability for sales processes that is found in most SFA modules in major CRM software products?

Lead management

The difference between push- and pull-based models is summarized by which of the following slogans?

Make what we sell, not sell what we make.

________ software modules seek to enhance collaboration between a company and its selling partners.

PRM

As they move through the supply chain, ________ are transformed into finished products and shipped to retailers and customers.

Raw materials

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

Safety stock

Which of the following refers to a company's suppliers, the suppliers' suppliers, and the processes for managing relationships with them?

Upstream portion of the supply chain

Marketing modules in CRM systems provide tools for all of the following except:

assigning and managing customer service requests.

Enterprise application vendors are now including ________ features, such as tools for data visualization, flexible reporting, and ad-hoc analysis, as part of the application.

business intelligence

The measurement of the number of customers who stop using or purchasing products or services from a company is called:

churn rate.

Selling a customer with a checking account a home improvement loan is an example of:

cross-selling.

Enterprise systems improve management decision making in all the following ways except:

improving forecasts of consumer behavior.

From your reading of the LG Electronics case study, the company implemented JDA software solutions to solve all of the following problems except:

inability to forecast orders from retailers.

Uncertainties in the supply chain often lead to:

increases in inventory across all tiers.

In the supply chain, components or parts are referred to as:

intermediate products.

The bullwhip effect can be countered by:

reducing information uncertainty

Coca-Cola implemented enterprise software from Oracle that enabled it to achieve all of the following except:

reducing the number of employees.

Supply chain planning systems perform all of the following functions except:

track the physical status of goods.