Quiz Review, ch 11-14

HomeMart operates stores in nearly every state. Drug testing before an applicant is hired and random testing of employees has helped HomeMart lessen the costs associated with drug abuse. What issue has arisen that is affecting HomeMart's drug testing program? A.) The testing issue has been complicated by states that have legalized marijuana in some form. B.) The Supreme Court has found drug testing to be unconstitutional. C.) Legal drugs, such as alcohol and prescription medications, now pose a greater problem. D.) Many applicants have become adept at defeating the testing process.

A.) The testing issue has been complicated by states that have legalized marijuana in some form.

Which area is particularly challenging when recruiting workers for small businesses? A.) compensation B.) job satisfaction C.) motivation D.) legal requirements

A.) compensation

The effect of downsizing and the resulting flatter corporate structures is A.) fewer layers of management leave fewer advancement opportunities. B.) there is less need to adhere to equal employment law. C.) a decrease in the need for a human resources department has developed. D.) companies are scrambling to rehire those workers who were laid off.

A.) fewer layers of management leave fewer advancement opportunities.

Lucy is a single parent with a child in elementary school. She loves her schedule because she can go in any time before 10 a.m. that is convenient for her, as long as she is there at the job during the core hours of 10 a.m. to 2 p.m. Lucy enjoys a schedule known as A.) flextime. B.) a compressed workweek. C.) home-based work. D.) job sharing.

A.) flextime.

When Sofia joined Data Wizards, Inc., she automatically joined an employee team. The company motivates team members through a __________ system, where team members receive bonuses based on goals set since the last time the team's performance was evaluated. A.) gain-sharing B.) soft benefits C.) peer-to-peer multiple D.) skill-based pay

A.) gain-sharing

A court-ordered __________ was imposed on city employees who worked on the city's streets and bridges. Although these employees were unionized and voted to strike for higher wages and benefits, the city insisted they had a no-strike clause in their agreement and therefore asked the courts to order them back to work, to keep the streets free of ice and snow during the winter months. A.) injunction B.) primary boycott C.) picket D.) secondary boycott

A.) injunction

When negotiations appeared to be going in the wrong direction, an oil refinery and its union representatives agreed to bring in a(n) __________. This expert would serve as a facilitator to get negotiations back on track; whereas, if a(n) __________ were solicited by both union and management, that person's decision in the situation would be binding. A.) mediator; arbitrator B.) shop steward; mediator C.) mediator; advocator D.) arbitrator; advocator

A.) mediator; arbitrator

When Adam was a sophomore in college, he started thinking about finding work opportunities before and after graduation. He began speaking with his professors more and got an internship near campus. In addition, Adam attended many job fairs on campus, even when he wasn't actively seeking employment, and kept in touch with the people he met. Developing these relationships over time is called A.) networking. B.) diversifying. C.) brown-nosing. D.) mentoring.

A.) networking.

When Kevin went to work for a printing shop, he thought he was going to have to join the union representing the shop. However, on his first day of work he was told that while there was a union representing the workers, he was not required to join, and he didn't have to pay any dues to the union if he chose not to join. Kevin evidently works in a state with a right-to-work law that allows a(n) __________ shop. A.) open B.) agency C.) closed D.) union

A.) open

Decisions about promotions, compensation, additional training, or firing should all be based on A.) performance appraisals. B.) having the right selection process in place. C.) going through the appropriate training program. D.) legal considerations.

A.) performance appraisals.

Negotiations between union representatives and management came to a standstill at the Sports Hero Footwear Company. On the day employees went on strike, they along with the general public were asked by the union to refrain from buying the company's products. The union was asking Sports Hero employees and the general public to participate in a(n) A.) primary boycott. B.) injunction. C.) secondary boycott. D.) arbitrage.

A.) primary boycott.

When a company considers how to price a new product, it determines what price it thinks its customers will pay, and then identifies what profit the company needs. From there the company determines the features it can offer on this product. This method of determining price is known as A.) target costing. B.) competition-oriented pricing. C.) value pricing. D.) cost-based pricing.

A.) target costing.

Jeremy was employed as a field technician servicing building HVAC systems but because of a downturn in the economy, he was laid off from his job. After unsuccessfully trying to secure another field tech position, Jeremy finally took a job as a stock employee at the local home improvement store. Which of the following best describes Jeremy's situation? A.) Jeremy is seasonally unemployed. B.) Jeremy is underemployed. C.) Jeremy has secured job enrichment. D.) Jeremy has downsized.

B.) Jeremy is underemployed.

HomeMart operates stores in nearly every state. Drug testing before an applicant is hired and random testing of employees has helped HomeMart lessen the costs associated with drug abuse. What issue has arisen that is affecting HomeMart's drug testing program? A.) The Supreme Court has found drug testing to be unconstitutional. B.) The testing issue has been complicated by states that have legalized marijuana in some form. C.) Many applicants have become adept at defeating the testing process. D.) Legal drugs, such as alcohol and prescription medications, now pose a greater problem.

B.) The testing issue has been complicated by states that have legalized marijuana in some form.

ABC Electronics introduced the first large flat screen TV. Shoppers were amazed by the sharp, colorful images, and consumers flocked to the stores to purchase one. ABC priced the product high while there were few competitors in order to recover research and development costs and maximize profits. This strategy is called A.) a penetration strategy. B.) a skimming price strategy. C.) a high-low pricing strategy. D.) an EDLP.

B.) a skimming price strategy.

Lucas, a professional baseball player, is in a contract dispute with the team's management. Lucas will likely file for __________ to resolve the dispute. A.) a bargaining zone B.) arbitration C.) mediation D.) grievance

B.) arbitration

At a local manufacturing plant, about 20 percent of the engineers work full-time as independent contractors for a maximum of three years. These employees are seldom offered benefits but may apply for posted permanent positions within the company during this time. HR experts would designate these professionals as A.) vestibule employees. B.) contingent workers. C.) seasonal employees. D.) data-driven employees.

B.) contingent workers.

According to economist Thomas Piketty, income inequality A.) causes more cases of workplace violence. B.) is harmful and there is little evidence that people need to be paid such excessive amounts. C.) is needed to ensure better performance and higher productivity. D.) really isn't an issue in the modern American workplace.

B.) is harmful and there is little evidence that people need to be paid such excessive amounts.

According to economist Thomas Piketty, income inequality A.) is needed to ensure better performance and higher productivity. B.) is harmful and there is little evidence that people need to be paid such excessive amounts. C.) really isn't an issue in the modern American workplace. D.) causes more cases of workplace violence.

B.) is harmful and there is little evidence that people need to be paid such excessive amounts.

There are several challenges for an organization that allows employees to work from home. One such challenge is A.) reduced productivity for the organization. B.) it makes job performance appraisal more difficult for managers. C.) it creates confusion for workers who work at home as to what they are supposed to do and when they are supposed to do it. D.) it reduces the amount of time available for work for the employee.

B.) it makes job performance appraisal more difficult for managers.

"Clerical worker, with responsibilities for answering phones, greeting clients, filing for human resources department, occasional weekend work required." This is an example of a A.) job analysis. B.) job description. C.) human resource inventory. D.) job specification.

B.) job description.

Companies that make a concerted effort to develop female and minority managers A.) are increasing their payroll in anticipation of a large group of retirees. B.) know that their hiring efforts will allow them to serve their diverse customers better. C.) do so because they will avoid penalties and fines by being seen as law-abiding. D.) understand affirmative action policies better than their counterpart companies.

B.) know that their hiring efforts will allow them to serve their diverse customers better.

As the director of human resource management for Transworld, Jenice's responsibilities include A.) handling customer service, designing employee recruitment techniques, creating employee training tools, and customizing ERP on the assembly floor. B.) recruiting talented employees, developing and training employees, and scheduling employees to achieve organizational goals C.) scheduling job rotation, utilizing ERP on the assembly floor, and doing product promotion. D.) manufacturing, planning, evaluating employee performance, and creating compensation packages.

B.) recruiting talented employees, developing and training employees, and scheduling employees to achieve organizational goals

In August with classes about to begin, the teachers in a large school district were negotiating a new contract. Union reps and management negotiated and reached an agreement on 8 of 10 points—all except number of school days and wages. The school district and the union had overlapping numbers for each of these two categories. In this case, acceptable numbers on either side are the bargaining A.) platform. B.) zone. C.) matrix. D.) footprint.

B.) zone.

Why did the unauthorized AFL group called the Committee of Industrial Organizations (CIO) decide to organize? A.) The CIO leveraged better bargaining power. B.) The AFL was blamed for a bomb that killed eight police officers in Chicago in 1886. C.) The AFL intentionally left out unskilled and semiskilled workers. D.) Samuel Gompers and John L. Lewis argued over who was the most dynamic leader.

C.) The AFL intentionally left out unskilled and semiskilled workers.

Many insurance companies use a strategy called __________ to save customers money and provide the convenience of purchasing multiple policies at the same time. A.) branding B.) last-minute fanning C.) bundling D.) trade marking

C.) bundling

The issue of subsidizing child care through one's employer's benefits plan is a hotly debated topic. Workers at a company who oppose this benefit A.) complain that their companies will be encouraged to increase outsourcing. B.) say they do not want children present at the work site. C.) complain that they will have to contribute to a benefit that they do not use. D.) believe that the government should pay for child care costs.

C.) complain that they will have to contribute to a benefit that they do not use.

Companies are focusing attention on the social issue known as elder care because it is A.) changing the focus of companies from sustainability issues and going green. B.) increasing the taxes businesses must pay to the federal government for elderly support. C.) decreasing productivity at work because of the need of workers to care for elders. D.) hurting their ability to find skilled elderly employees.

C.) decreasing productivity at work because of the need of workers to care for elders.

Kleenex is working to make sure that when people refer to tissue, they don't use the name Kleenex to refer to just any brand of tissue. Kleenex is afraid that their brand name will become a A.) knockoff name. B.) private name C.) generic name. D.) trademark.

C.) generic name.

LG and other makers of smart television sets have made the prices of these products more competitive, have increased the number and kinds of stores in which they are available, have offered a variety of choices, and have advertised extensively. These products appear to be in the __________ stage of the product life cycle. A.) maturity B.) decline C.) growth D.) introduction

C.) growth

Hugh is interested in making a lot of money. He is a very good salesperson. People tell him he could sell sand in Saudi Arabia! He is also a very hard worker, and is willing to work a lot of hours to make the kind of money he wants. Hugh should most likely look for the kind of job that is paid A.) on salary with overtime. B.) in a situation with team-based compensation. C.) on commission. D.) with a high hourly rate.

C.) on commission.

What is the mandate of Title VII of the Civil Rights Act? A.) prevents businesses from discrimination against people under age 21 on the basis of their lack of work experience B.) gives the victims of discrimination the right to a jury trial and punitive damages C.) prohibits discrimination in hiring, firing, and other areas on the basis of race, religion, creed, sex or national origin D.) requires that foreign applicants who have applied to stay in the United States be given the same consideration for employment as U.S. citizens

C.) prohibits discrimination in hiring, firing, and other areas on the basis of race, religion, creed, sex or national origin

Ed started Watseka Winery on his North Carolina farm when he switched from growing tobacco to growing grapes. After going through the various steps in the new-product development process, Ed and his fledgling company finally entered the commercialization stage of the new product development process. Ed knew that to succeed in selling the wine, the company would have to A.) determine the appropriate product bundling strategy. B.) decide what stage of the product life cycle the product was in. C.) promote the product to distributors and retailers to get wide distribution. D.) do the appropriate concept and environmental testing.

C.) promote the product to distributors and retailers to get wide distribution.

As a result of employee terminations, many companies are hesitant to hire or rehire workers full time because A.) most workers today are not interested in full-time employment since they put higher value on their personal life B.) .employee morale declines when former workers are rehired. C.) the cost of terminating employees is high in terms of lost training costs and possible legal fees. D.) it makes promotion and placement decisions more difficult.

C.) the cost of terminating employees is high in terms of lost training costs and possible legal fees.

In order to get a comprehensive evaluation of the computer programmers she managed, Julia organized a(n) __________, where she asked immediate coworkers and others that worked closely with the programmers to participate in the evaluation process. A.) MBO B.) annual review C.) behaviorally anchored rating scale D.) 360-degree review

D.) 360-degree review

If fixed costs are $100,000, variable cost per unit is $40, and the selling price is $60, how many units must be sold for the firm to break even? A.) 2,500 B.) 1,000 C.) 10,000 D.) 5,000

D.) 5,000

How would you characterize the popularity and power of today's unions? A.) Membership is up in every sector except the public sector because teachers and state employees are not interested in their neighbors' tax money paying their wages. B.) Unions are more powerful than ever with record numbers of membership. C.) The UAW (United Auto Workers) continues to grow due to new assembly plants and the desire for foreign automakers to unionize their employees. D.) Across the board, unions' membership is significantly reduced, which decreases their future bargaining power.

D.) Across the board, unions' membership is significantly reduced, which decreases their future bargaining power.

How would you characterize the popularity and power of today's unions? A.) The UAW (United Auto Workers) continues to grow due to new assembly plants and the desire for foreign automakers to unionize their employees. B.) Membership is up in every sector except the public sector because teachers and state employees are not interested in their neighbors' tax money paying their wages. C.) Unions are more powerful than ever with record numbers of membership. D.) Across the board, unions' membership is significantly reduced, which decreases their future bargaining power.

D.) Across the board, unions' membership is significantly reduced, which decreases their future bargaining power.

When Anton began working at his local bakery, he found out there was a union representing the bakery workers, but that management didn't take them seriously and refused to sit down with the union and negotiate. After some research, Anton found out that under the __________, workers had the right to expect management to negotiate with them. A.) Fair Mediation Act B.) Civil Rights Act C.) Fair Labor Standards Act D.) National Labor Relations Act (Wagner Act)

D.) National Labor Relations Act (Wagner Act)

When Anton began working at his local bakery, he found out there was a union representing the bakery workers, but that management didn't take them seriously and refused to sit down with the union and negotiate. After some research, Anton found out that under the __________, workers had the right to expect management to negotiate with them. A.) Fair Mediation Act B.) Fair Labor Standards Act C.) Civil Rights Act D.) National Labor Relations Act (Wagner Act)

D.) National Labor Relations Act (Wagner Act)

A large orange juice manufacturer wants to increase its profit margin without raising the price of a bottle of juice. The bottle is currently 64 oz. A new 52 oz. bottle is developed and appears very similar to the old packaging. What pricing objective is sought? A.) achieving greater market share. B.) improving its public image. C.) building consumer traffic. D.) achieving a target return on investment or profit.

D.) achieving a target return on investment or profit.

For unions to grow in the future, they will have to A.) continue to focus on blue-collar and trade workers. B.) take up the fight against continuous improvement and employee involvement. C.) focus on organizing older workers rather than younger workers. D.) adapt to a more culturally diverse, white-collar workforce.

D.) adapt to a more culturally diverse, white-collar workforce.

Mateo's family owned a plumbing company with a reputation of excellent workmanship. When Mateo joined the business, his father required him to spend several years working alongside two licensed plumbers. In business, we call Mateo's starting position a(n) A.) intern. B.) craftsman. C.) probation. D.) apprentice.

D.) apprentice.

Lucas, a professional baseball player, is in a contract dispute with the team's management. Lucas will likely file for __________ to resolve the dispute. A.) grievance B.) a bargaining zone C.) mediation D.) arbitration

D.) arbitration

The sources of grievances in the workplace generally involve A.) global production and overseas wage agreements. B.) items included in management addendums and closed negotiations. C.) company investment policies. D.) overtime rules, promotions, and layoffs.

D.) overtime rules, promotions, and layoffs.

Negotiations between union representatives and management came to a standstill at the Sports Hero Footwear Company. On the day employees went on strike, they along with the general public were asked by the union to refrain from buying the company's products. The union was asking Sports Hero employees and the general public to participate in a(n) A.) injunction. B.) arbitrage. C.) secondary boycott. D.) primary boycott.

D.) primary boycott.

The only place a shopper can purchase an item with a Kirkland Signature label is at a Costco store. This is an example of a(n) __________ brand. A.) generic brand B.) custom coded brand C.) open-ended brand D.) private-label or dealer brand

D.) private-label or dealer brand

While performing a job analysis, Lilia, the human resource manager, wrote the following job description and job specification: "Entry level accountant. Responsible for general ledger accountability, (GAAP), financial reporting and analysis, and other special projects as assigned. Requires strong oral and written communication. This is a full-time, entry-level position. Candidate must have a two-year degree or equivalent work experience; recent college grad with B.S. in accounting or finance." What is the job specification for this position? A.) requires strong oral and written communication. B.) entry-level accountant C.) full-time employee D.) two-year degree or equivalent work experience; recent college grad with B.S. in accounting or finance

D.) two-year degree or equivalent work experience; recent college grad with B.S. in accounting or finance

In August with classes about to begin, the teachers in a large school district were negotiating a new contract. Union reps and management negotiated and reached an agreement on 8 of 10 points—all except number of school days and wages. The school district and the union had overlapping numbers for each of these two categories. In this case, acceptable numbers on either side are the bargaining A.) matrix. B.) platform. C.) footprint. D.) zone.

D.) zone.