RHSC 3200 Midterm
groups are more productive when they are composed of how many members?
3 to 8
wheelan found that it takes at least _____ months for a group to achieve stage IV development
6-8
self-management
Emotional self-control, transparency, adaptability, achievement, initiative, optimism
True or False: A team is a group of people who must work together to achiever a common goal
True
you observe a member being creative, imaginative, and unorthodox. what role are they playing
a thought oriented plant
learns by logical thinking and objective analysis
abstract conceptualization
focuses on vison and strategy for the future energizes this type of learner and they prefer risk taking and solving problems in a collaborative, trail and error fashion
accommodating style
David McClelland found that most behavior can be organized into three social motive or needs. Which motive is associated with a person who wants their ideas to prevail and are interested in increasing personal status and prestige
achievement motive
pacesetting
achieving high quality results with highly competent team
learns by active engagement
active experimentation
successful change agents
address all levels of the system
5.5 organizational management
adequate organization performance
team members who understand that communication styles often reflect learning styles and professional orientation will be most successful if they take the time to ____ their communication style to complement the styles of people with whom they are communicating
adjust
david McClelland found that most behavior can be organized into three social motives or needs. Which motive is associated with a person who prefers to work with others and value harmony and collaboration
affiliation motive
group norms are
agreed upon behaviors
A leader can migrate the effects of status and power differentials on a group participation
all of the answers
power and status differentials are a fact of life and the team members who perceive themselves to be a lower status
all of the answers
research has shown that which of following can be used to increase productivity
all of the answers
understanding that your perceptions of present situations are formed through your experiences makes you a more effective group member by
all of the answers
According to systems theory
all of the answers are correct
according to the contingency theory and control requirements of the situations are dependent upon
all the answers
health information technology is rapidly expanding and is impacting healthcare teams. HIT can support collaborative team practice when it is designed to include:
all the answers
healthcare organizations that value relationship building along all stakeholders
all the answers
methods to intervene at the organizational level of system include
all the answers
research on leadership seems to agree that good leaders
all the answers
which of the following are indicators of developmental changes, or predictable pahses of deveoplment, in a group over time
all the answers
best strategy of idea-oriented
allow enough time for discussion, don't get impatient, be bored/ conceptual
best strategy of people oriented
allow small talk at beginning, show how idea worked in the past, show respect
you characterize one team member as being painstaking, conscientious, and anxious, additionally, they search out errors and emissions. What role are they playing
an action-oriented completer/finisher
to substain a collaborative environment for an interprofessional healthcare team, it is important that the norms or ground rules
are collectively constructed by team members
focuses on facts and developing new theories and models energizes this type of learner and excel in developing theoretical concepts
assimilating style
the first step in productive communication is to get the ____ of the person with whom one is trying to communicate
attention
as a group navigate through the stages of group development the challenge for group members and leaders is finding the _____ between ____ and _______ issues and managing the conflict that these issues engender over the life span of the group
balance, task, and social-emotional
the focus of intervention a the individual level of a system is?
behavior, perceptions, and emotions
affiliative
bridge building and motivation during stressful times
given equal attention to each team members contribution
broadens the perspective of the team
coaching
building long term team and organizational capabilities
adjuring/termination
characteristics of groups as they terminate
the goal of group level system intervention is
clarify the nature of individual contributions, the group's purpose, and group behaviors that will foster the accomplishment of goals
in the current healthcare climate, team goals for professionals are complex and require problem solving using multiple types of data and a convergence of multiple areas of expertise and skill sets. It is essential that goals are not only ____ but constantly ____
clear, revisited
the leader routinely demonstrate behavior of giving or withholding rewards and punishment's, this is an example of
coercive power
a felt sense of energy, rhythm, or intuitive knowing that occurs in a group of human beings and positively affects the way they interact toward a positive purpose is called?
collective resonance
learns by directive experience, discussion, and feedback form others
concrete experience
focused on getting things done to improve quality energizes this type learner and they like to engage in the practical application of theories to solve specific problems
converging style
organizational level
culture, leadership development and organizational strategy and structure, increase awareness of people in the organization the whole is bigger than the sum of parts. identify attributes, behaviors, strategies are necessary in order to reach organizational goals
directive
decisive action in emergency situation
the 3 basic assumptions specifically identified by Bion are
dependency, fight-flight, and pairing
you would be representing the individual level of the system if you were
describing your unqie professional contribution to the team
participation
developing collective buy in
Hershey and blachard's situational leadership theory proposes that newly formed groups do best with
directive, task oriented leader
according to the contingency theory, tasks can be clearly structured or ambiguous and understructure. the example in the textbook of a highly structured task
disinfection of equipment physical therapy equipment after patient
focuses on values and leadership that energizes this type of earner and they are imaginative, creative and like to see situations from many perspectives
diverging style
9.1 authority obedience
efficiency in operation results from ranging condiotns with humans
self awarness
emotional awareness,self confidence
social awareness
empathy, organizational awareness, service
by asking how much time a group spends together you can gain understanding of what level of system
environment
you identify the member who has specialized knowledge, information, and skills as a leader. this is an example
expert power
group goals, like norms, are both
explicit/implicit
"I gain energy from working with others"
extrovert
True or false? it is very likely that a healthcare system with a hierarchical interactive pattern will be adaptable in the face of change
false
in order for a group to initially form and develop, power and authority have to be evenly distributed
false
leaders and members frequently and often mistakenly perceive unconsiousc aspects of a group as interfering with real work
false
members of larger groups perceive the group to be more competitive, less cohesive and less satisfying than smaller groups
false
research reports that groups develop and move through stages quickly with the average group taking 2-3 weeks to achieve the highest level of development
false
the larger the group the easier it has coalescing around a single identity and distributing work in an adequate manner
false
true or false? coaching, training, mentoring, and feedback are methods of intervening at the interpersonal level of system
false
true or false? intervention in complex systems is most effective when problem solvers focus on the organizational level of system
false
true or false? the goal of community level of system intervention is finding common ground
false
"I make decisions based on belief"
feeler
community level
finding common ground so community can be served, building partnerships/ collaborations across communities to deliver services, strategic planning, community development, and futuring
best strategy of action oriented
focus on the facts, state best recommendation, emphasis practically of idea
group members attempt to discover acceptable behaviors according to the leader and other group members
forming
by asking what explicit/implicit rules are for behavior in a group you can gain understanding of what level of system
group
by asking who the leaders and followers are in a group you gain understanding of what group life
group
by observing who talks to whom you can gain understanding of what system
group
group level
group goals/ tasks/ roles, clarify individual contributes the group's purpose/behaviors that will help group accomplish goals, education/feedback on the stages of group development/ team building, leadership, coaching behaviors that contribute to team effectiveness/ productivity
sustainable collaborative environments for interprofessional healthcare teams require a collectively constructed core of perspective (dos) and proscriptive (don'ts) _____ that encourage interaction at ____ and system levels
group norms, intrapersonal, interpersonal
Pateints, community focus, evidence-based practice, process improvement and technology enhanced communication are characterisitcs of
high functioning microsystems
benne and sheats, ___ roles tend to disrupt group progress and weaken cohesion
individual
individual level
individuals behavior, perceptions, and emotions. increase self awareness/management, coaching, training, mentoring, and feedback
according to Douglas McGregor, theory Y contends that employees are motivated by all the following except
ingenuity and initiative
information provided by hospital staff, care recipients, suppliers and funding sources is an example of
input
relationship management
inspirational leadership influence developing others change catalyst conflict management building bonds teamwork and collaboration
conflict management, mediation, communication and conflict resolution training are all methods to intervene at which level of the system
interpersonal system intervention
"I gain energy from working alone"
introvert
"I integrate information from the past, present and future"
intuited
A healthcare organization is a complex, adaptive system because:
it is non-linear, open to the environment, self-organizing and evolving
" I like structure"
judger
quad 3/ hidden area
known by individual NOT others
quad 2/ blind area
known by others NOT individual
the CEO may be assumed to be the leader based on the fact that a CEO is at the top of the organizational chart. this an example of
legitimate power
in order for a group to develop a positive atmosphere and become cohesive, it relies on some members assuming ___ role
matience
people with highly personalized power
may have little inhibition
Asking how each member behaves in a group you can gain understanding of what level of system
member
a climate of psychological safety can be created when a group is characterized by
members who communicate directly, participate equally, and understand each other
To distinguish a group from a random collection of people its members must:
memebers must have common intrest, goals, regular patters of interaction, exert influence amoung memebers, and work interdependently
1.1 Impoverished Management
minimal effort to get required work done
explain what is meant by the term "social brain"
neuroscience supports notion of a social brain, a neurophysiological conduit for perceiving, processing, and mirroring the emotions/behaviors
group members accept the group and the individuality of fellow members and agree to rules
norming
homeostatis is sysnonymous with
optimal systems functioning
patient satisfaction rates are an example of
output
contingency and situational theories postulate that effective leaders sue a combination of behaviors or styles that are
particular situation, personalities involved, task, organizational culture
" I like to improvise"
perceiver
members are focused on getting the task done and relate to each other in ways that will accomplish the task
performing
role assumption in groups is a consequence of both individual's ______ and the context of the complex system of group dynamics that comprise team ____ and _____
personality, behavior, and effectiveness
David McClelland found that most behavior can be organized into three social motives or needs. Which motive is associated with a person who revel in accomplishing something no one has done before
power motive
visionary
provide redirection for change initiatives
as examples og microsystems, a cardiac team and a pediatric team are differentiated from each other by?
purpose, patients, professionals, and processes
High performing microsystems are characterized by
purpose, patients, professionals, and processes and patterns that distinguish it from and link it within larger systems
power can be identified as personal or socialized. People with highly socialized power:
recognize that power must be distributed and shared
on the healthcare team, team members may make the assumption that the physician will be the leader based on the fact that a doctor is considered a high-status position. this is an example of
referent power
learns by reflecting and listening
reflecive observation
2 primary motives of contingent theory
relationship building and task completion
according to the contingency theory, there are 2 primary motivations for leaders
relationship building and task completion
interpersonal level
relationship/communication between 2 people, clarify the nature of the relationship/goals/strengthen foundations for clear communication. conflict management, mediation, communication and conflict resolution training
according the big five theory of personality, the ideal leader is described as
resilient, energetic, visionary, competitive, and dedicated to a goal
the set of behaviors that form the foundation/domain of emotional intelligence
self-awareness, self-management, social awareness, relationship management
which of the following are the components of effective learning for leaders
self-directed; experiential and transformational
"I take information from here and now"
sensor
centralized vs. decentralized
simple task vs. many task
ringleman discovered as a total number of people who pulled the rope increased, the less each individual contributed. What was this called?
social loafing
best strategy of process oriented
state facts, present in logical manner, include opinions with pros and cons, do not rush a person
group members act emotionally to task demands and exhibit resistance to suggested actions
storming
blake and mouton's leadership[grid describe the leadership/management style based on the level of concern
task completion or relationship building
benne and sheats classified the functional roles of group members as
task, social, emotional matience, and individual
according to blake and mouton, which of the following describes the leadership/management style of a leader who exhibits a high level of concern for people and a high level of concern for production
team management
Hershey and Blanchard's Situational Theory proposes that the best leaders are able to shift their focus
the developmental needs of the group
Hershey and blachard's situational leadership theory proposes that the leaders are able to shift their focus over time from task to relationship based on
the developmental needs of the group
which of the following would be classified as a team?
the eleven pm to seven am shift in an emergency room
as a group, personality and trait theories hypothesizes that
there are constellation of traits that are indicative of a leadership personality
"I make decisions based on logic"
thinker
Belbin 9 roles were categorized into 3
thought oriented, action oriented, people oriented
1.9 country club
thoughtful attention to needs of people satisfying relationships, comfortable, friendly organization
Which of the following would be classifed as a group?
three university students designing a research project
treatment provided by the rehabilitation team is an example of
throughput
All groups demonstrate consistent patterns of member, leader and group behaviors as they relate to the acquisition of roles, the assumption of and response to authority, norm development and communication patterns
true
according to Wilfred Bion the basic assumption group describes the unconscious aspects of a group
true
according to the contingency theory, leader member relations refers to the way the leader feels about team members
true
according to tuckamn, a group moves from one stage to the next by successfully accomplishing the task and social/emotional group structure function at each stage
true
commercially available health record systems are universal, meet the needs of all health care systems and facilitate team development
true
in order for a group to mature, power and authority have to be distributed evenly over time
true
leaders who exhibit highly personalized power often cause disorder and the breakdown of team morale and direction
true
leadership can be defined as the exercise of power and influence with others
true
leadership is developmental process that can be viewed as a lifelong journey that incorporates the cognitive(what you learn) and metacognitive (how you learn) aspects of learning
true
personal and social skills, the bases for emotional intelligence, are essential for effective team leadership
true
positional power is related tot he assigned power that a leader has over the group, such as physician and a group of medical students
true
recent healthcare reforms have linked reimbursement to patient outcomes such as length of stay, readmission rates and patient satisfaction rather than the number of procedure and services provided
true
relational theroies conceptualize leadership as a set of learnable attitudes, behaviors, and skills geared toward relationship building
true
the blind area in the Johari window can be reduced by asking for and providing feedback
true
the process of self-disclosure reduces the hidden area and expands the open/free area of the Johari window
true
the ultimate goal for team members is to increase the size of the open/free area and decrease the size of the other areas in the Johari window through positive communication
true
true or false? a rehabilitation team is an example of a microsystem within a complex system
true
true or false? analysis of the purpose of your team and how that purpose fits within the overall context of the health system and community represents the group, organization and community levels of system
true
true or false? intervention in complex systems is most effective when problem solvers consider goals in the light of their effect on the whole system
true
while stages of group development are identified by the issues that predominate, there is always a percentage of group energy that is expended on dependency, conflict, trust, and work regardless of the stage
true
A group is defined as
two or more people who have something in common
quad 4/ unknown area
unknown by both individuals/others
VUCA is an acronym that has been applied to complex world of healthcare. It means
volatile, unpredictable, complex, and ambiguous
quad 1/ open and free area
what is know by individual/ others
9.9 Team Management
work with committed people/ trust and respect
Bion maintained that groups have a conscious and unconscious life. He named the conscious group _____ group and the unconscious group the ____ group
work, basic assumption