SCC101 - 4

QN=153 In which of the following should you use the direct approach? a. In a message telling employees there will be no annual bonus this year b. In a message containing minor bad news that will cause little disappointment. c. In a message that contains a bad performance review d. In a message containing bad news that does not affect your company

b

QN=154 Which of the following would be an effective buffer in a letter turning down a reader's request to use some of your company's copyrighted material? a. I am sorry, but we cannot allow you to use the material you requested. b. Your writing project sounds interesting and worthwhile. c. I am writing to inform you that we received your request. d. None of the above are effective buffers.

b

QN=163 Open-ended interviews are especially useful in helping employers judge interpersonal skills. a. True b. False

b

QN=164 It is not necessary to learn about the organization and the job before the actual interview a. True b. False

b

QN=166 An applicant should not ask questions during the interview; only the interviewer should be asking questions a. True b. False

b

QN=168 Because most companies today allow their employees to wear casual dress, an applicant should always arrive in casual dress for an interview. a. True b. False

b

QN=169 It is acceptable to smoke in the waiting area prior to your interview a. True b. False

b

QN=170 The applicant should be the person who raises the subject of salary during an interview. a. True b. False

b

QN=174 Plan a list of questions that you can ask during an interview, which will help you a. convey your knowledge of interview activities. b. evaluate the organization and the job. c. impress the interviewer . d. none of the above.

b

QN=179 A note or phone call thanking the interviewer is organized like a. a bad-news message. b. a routine message. c. a persuasive message. d. none of the above.

b

QN=181 Prepare your application letter first; then prepare an effective résumé to support the application letter. a. True b. False

b

QN=183 A résumé should be a minimum of two pages to provide detailed information for potential employers. a. True b. False

b

QN=184 A scannable résumé is easier to produce and send to an employer than a plain text (ASCII) résumé. a. True b. False

b

QN=187 Avoid using sentence fragments on a résumé; write using only complete sentences. a. True b. False

b

QN=188 Experts agree that all résumés should include a career objective. a. True b. False

b

QN=189 To save the prospective employer time, in the employment history section of your résumé include only the company name, your functional job title, and the dates you worked at the company. a. True b. False

b

QN=190 Claiming to be self-employed is a good way to cover employment gaps. a. True b. False

b

QN=195 Which of the following would be the best wording to describe your employment? a. Valiantly performed duties of stock clerk b. Streamlined stocking procedures and increased productivity by 10 percent c. Stocked shelves d. I stocked shelves

b

QN=196 On your résumé, stating your objective or summarizing your qualifications a. gets you the job you're after. b. helps the recruiter categorize you. c. gives the recruiter too much information. d. does none of the above.

b

QN=198 Which of the following is a form of résumé deception(=trick)? a. Preparing separate résumés with different objectives when you have different types of qualifications b. Listing 2001-2002 as employment dates for a job that you held from November 2001 to February 2002 c. Listing the degree you are pursuing with an expected date of completion d. All of the above

b

QN=200 What should the middle section of an application letter contain? a. A description of the job you're applying for. b. A summary of your relevant qualifications and desirable personal qualities. c. Your contact information. d. A request for an interview.

b

QN=155 To write an effective buffer, make it a. lengthy to get your reader's attention. b. misleading c. Relevant. d. controversial

c

QN=156 Follow a buffer with reasons that are a. detailed. b. unapologetic. c. positive d. all of the above.

c

QN=158 Which of the following would be an effective ending sentence for a letter to an unsuccessful job applicant? a. We apologize for taking so much of your time in the past weeks. b. We assume you can find work elsewhere. c. We believe that you will be successful in your chosen career. d. In future letters, be sure to correct spelling and grammar mistakes.

c

QN=175 In the United States, you are more likely to have a successful interview if you a. provide very brief answers to all questions asked, being sure to limit hand gestures. b. keep eyes lowered as a sign of your respect for the interviewer. c. smile frequently, maintain eye contact, and sit in an attentive position. d. speak as rapidly as possible to convey the most information in the amount of time allotted for the interview.

c

QN=178 Interviewers sometimes ask discriminatory questions during interviews. How should you respond if you want the job? a. Tell the interviewer that you think the question is unethical b. Simply refuse to answer the question c. Ask how the question is related to your qualifications d. None of the above

c

QN=180 In a request for a time extension to decide about a job offer, you must pay extra attention to a. identifying the other company you are considering. b. emphasizing how many offers you have from other companies. c. easing the reader's disappointment. d. none of the above.

c

QN=194 Which of the following résumé organizational patterns would be effective for someone who is redirecting a career or who has little continuous career-related experience? a. Combination b. Chronological c. Functional d. None of the above

c

QN=151 Which of the following is not a goal of negative messages? a. To give the bad news b. To maintain the reader's goodwill c. To reduce future correspondence on the matter d. To hold the bad news until the very end of the message

d

QN=159 When refusing a claim, be sure to a. demonstrate your understanding of the complaint. b. explain your refusal. c. suggest alternative action. d. do all of the above.

d

QN=172 In which type of interview does the interviewer ask a series of prepared questions in a set order? a. Stress intervie b. Situational interview c. Open-ended interview d. Structured interview

d

QN=176 Which of the following should you take with you to an interview? a. Two copies of your résumé b. An outline of what you have learned about the organization c. A small notebook d. All of the above

d

QN=191 To determine what you have to offer an employer, examine your a. functional skills. b. education and experience. c. personality traits. d. All of the above

d

QN=192 Which of the following will make you more valuable to employers? a. Keeping an employment portfolio b. Working on polishing and updating your skills c. Having your résumé prepared by a résumé writing service d. Doing both a and b

d

QN=197 Which of the following is NOT an efficient way to find a potential employer? a. Posting a résumé on your website b. Submitting your résumé online c. Faxing your résumé d. Surfing the web for employment

d

QN=199 When preparing a résumé in scannable format, a. include the same information found on your traditional résumé. b. put your name on its own line at the top of each page. c. provide a list of keywords. d. do all of the above.

d

QN=152 When composing negative messages, you should always a. create an audience-centered tone. b. include a lecture of why the reader was at fault. c. hide the bad news. d. do all of the above.

a

QN=157 Which of the following can be used to effectively handle bad news a. Tell what you did instead of what you didn't do. b. Put the bad news in the last paragraph to provide clarity for the reader. c. Use several negative words to help readers understand that it is a negative letter. d. Do none of the above.

a

QN=160 When informing customers about back orders, try to a. use resale information to clinch the sale. b. apologize three times. c. use the direct approach. d. do none of the above.

a

QN=161 Employment interviews have a dual purpose. a. True b. False

a

QN=162 During the screening stage of interviews, you should try to differentiate yourself from other candidates. a. True b. False

a

QN=165 You should expect the interviewer to ask you questions about work habits, personal attitudes, and college. a. True b. False

a

QN=167 Nonverbal behavior has a significant effect on the interviewer's opinion of you. a. True b. False

a

QN=171 Which of the following correctly presents the typical sequence of interviews a company will use to select new employees a. Screening, selection, final b. Screening, final, orientation c. Selection, final, orientation d. None of the above

a

QN=173 Which is the best recommendation for planning for the employer's questions? a. Practice your answers to questions employers routinely ask. b. Memorize responses so that you appear well rehearsed. c. Clear your mind of all employer questions before entering the room to provide unrehearsed answers. d. Call and request a list of questions a few days prior to the interview.

a

QN=177 Which of the interview stages is most important? a. The warm-up b. The question-and answer stage c. The close d. All of the above

a

QN=182 A portfolio can give employers tangible evidence of your professionalism a. True b. False

a

QN=185 All a résumé can do is get you in the door for an interview. a. True b. False

a

QN=186 A chronological(theo thứ tự tgian) approach is the most common way to organize a résumé. a. True b. False

a

QN=193 An effective résumé is a. tailored to(= adapt to) various audiences and situations. b. nothing more than a simple list of jobs you've held. c. your guarantee that you will get the job you want. d. none of the above.

a