scm 301 chapter eight

If you want to be six-sigma certified, what do you need to do? a. Show you are an effective project manager and have participated in quality-improvement projects b. Successfully complete the Kukkiwon's 3rd Taekwondo Promotion test c. Enforce regulations by the US Manufacturing Association d. Sell additional products to a customer during a sales call

a

Which of the following are potential sources of variation in the Ishikawa cause-and-effect diagram? a. Materials, measurements and environment b. Prices, and materials and measurements c. Environment, prices and materials d. Measurements, environment and prices

a

Which "Quality of Product" dimension would you be assessing when asking the question, "Does the product possess the features you are looking for?" a. Serviceability b. Features c. Conformance d. Perception e. Aesthetics

b

Which "Quality of Product" dimension would you be assessing when asking the question, "Is the product relatively easy to maintain and repair?" a. Conformance b. Serviceability c. Durability d. Performance e. Reliability

b

Which of the following is not a dimension of quality? a. Conformance b. Features c. Traceability d. Reliability e. Performance

c

A control chart that is constructed using a proportion is called a/an... a. R-chart b. x̄ chart c. s-chart d. p-chart

d

Which "Quality of Service" dimension would you be assessing when asking the question, "How dependably can the service provider provide promised service?" a. Responsiveness b. Assurance c. Tangibles d. Reliability e. Empathy

d

Which of the following is not one of the steps in W. Edward Deming's PDCA cycle? a. Act b. Plan c. Do d. Procrastinate e. Check

d

With respect to control chart logic, controls limits based on the level of confidence you want to have the process perform at is called? a. Variability b. Quality c. Target d. Confidence

d

Which "Quality of Product" dimension would you be assessing when asking the question, "For any dimension that cannot be observed directly, does the product seem like a high-quality product?" a. Features b. Conformance c. Aesthetics d. Serviceability e. Perception

e