stupid business test part 2

examples of a problem solved by operations management as it relates to manufacturing include:

-facility location -inventory control

steps of production process

1) inputs 2)production control 3) outputs

healthcare is a massive service industry in the US representing ___% of ____

20% of GDP

the service sector now produces about ___% of American goods

75

which acronym refers to the use of computers to design products?

CAD

the US ____ ______ projects that healthcare will be the fastest growing jobs producer in the US over the next 10 years

Labor Department

computer-based management system that uses sales forecasts to make sure that needed parts and materials are lavaiklabke at the right time and place is referred to as _______

MRP

overall company quality is outlines by the standards set by the ______ national quality award

Malcom baldridge

the main idea behind mass production is to produce a large number of a limited variety of products _______

at a very low cost

in order to be a quality organization, a firm must ___________________

consistently produce what the customer wants

when you make a unique product or provide specific service to specific individuals, you're preforming what process:

customization

the physical arrangement of resources in the production process refers to ______

facility layout

what strategy focuses on a company deciding where to locate its operations?

facility location

using machines that are designed to do multiple tasks in order to produce a variety of products is called ________

flexible manufacturing

companies sometimes spend millions to move location:

for proximity to customers

even in depths of the great recession, the US ________ _______ added over 40,000 jobs in just one year and is the number one destination for medical tourist worldwide

healthcare industry

tremendous opportunities exist for careers in operations management due to ________

increased competition

using an internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms: this process is called a(n):

inter-firm process

the ____ __ ____ inventory method is designed to keep a minimum of parts, suppliers, and other materials on hand just in time to go on the assembly line

just in time

which sector has lost more jobs due to technological changes?

manufacturing

technological changes have had such a great impact on the ____ that this segment of the American economy will likely never employ as many people as it did in the 1990's

manufacturing industry

the type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called ____ production

mass

ensuring that products are manufactured and delivered on time, on budget, and manager in an organization?

operations

a manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely an:

operations manager

the creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:

production

using factors like land, labor, and capital to create goods and services is referred to as:

production

which technology has greatly improved productivity while also reducing the number of jobs available to humans?

robotics

in the service companies, simply replace the production of a tangible good in manufacturing with a:

service

New factories being built even make better use of:

technology

T/F: computers are used to design products when CAD is employed

true

T/F: facility layout depends greatly on the processes that are to be preformed

true

industrial robots have completely changed manufacturing because they:

-reduce costs -improve productivity -can work 24/7 with great precison

in his job, Manuel find the highest quality material resources, the best suppliers, and then negotiates the best prices. Manuel works in the ________ department

purchasing

MRP is a computer based operations management system that uses _____ to make sure that needed parts and materials are available at the right time and place

sales forecast

when a computerized data control ________ detects a problem, it notifies someone to make needed changes

sensor

lean manufacturing is growing in the US which using less of everything:

-taking half the human effect -1/2 the defects -1/2 the floor space

for which reasons might a company chose to spend millions of dollars to move its facility from one location to another?

-to lower costs of obtaining resources -to reduce time to market -to be closer to a pool of qualifies employees

what are 2 goals of operational management?

1) to keep operations running efficiently 2) to create a good experience for the customer

an addictive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inset printers is _________

3D printing

3D printing is a production process also known as ______ manufacturing

additive

chosing facility location has become more flexible for both companies and employees through the use of ________ _________ such as texting, teleconferencing, cell phones, and email

information technology

the birth of information technology such as texting and email is giving firms and employees increased flexibility to chose _________ while staying competitive

locations

with high tech machines, computers and robots, few people are needed making technology the great equalizer that can make the US competitive against ________

low wage countries

examples include Mexico, china, Vietnam, India, Brazil, and Indonesia

lower labor cost countries

many manufacturers have shifted production in recent decades to countries with __________

lower labor costs

which term describes the act of buying of all materials needed by the organization?

purchasing

maintaining _______ involves producing what the customer wants while reducing errors before and after delivery to the customer. manufacturing control

quality

T/F: using machines designed to do multiple tasks so they can produce a variety of products is called computer-aided desi

true

ordering a new suit that will be made specifically for you byba tailor is an example of which process?

customization

________ __________ planning helps to solve issues related to facility layout, facility location, and inventory control

operations management

if a company has a goal of ______, it might choose to locate its facilities to an area that has access to major highways, ports, railways, and airports

reducing time to market

____ ____ serve meals, sell insurance, repair cars, provide entertainment, sell through retail outlets, provide gas stations, drive people places, etc

service companies

ISO is a worldwide nongovernmental federation of national _______ bodies

standard

operations management in the service sector, service companies like manufactures, require trained personnel in departments that include:

-accounting -finance -payroll -marketing -budgeting -information technology -business & operations management & planning

the process of _____ is significant because once the decision has been made and implanted, the firm must live with it due to the high costs of moving

facility location

T/F: students who can recognize future trends know that there are few opportunities for careers in operations management

false

many rapidly growing forms are outstanding areas like engineering, design, and manufacturing with the use of internet, thus, developing a(n) _____ approach to operations management

interfere

Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of

lean manufacturing

what is the goal of operations management in service industries?

to provide good experiences for those who use the service

Other areas of job growth projected by the US labor department over the next 10 years include:

-professional & business services -telecommunications -construction -financial services -Leisure & hospitality -Transportation and Warehousing

uses of sensors to control manufacturing processes include:

-the measurement of the thickness of material -measuring humidity