stupid business test part 2
examples of a problem solved by operations management as it relates to manufacturing include:
-facility location -inventory control
steps of production process
1) inputs 2)production control 3) outputs
healthcare is a massive service industry in the US representing ___% of ____
20% of GDP
the service sector now produces about ___% of American goods
75
which acronym refers to the use of computers to design products?
CAD
the US ____ ______ projects that healthcare will be the fastest growing jobs producer in the US over the next 10 years
Labor Department
computer-based management system that uses sales forecasts to make sure that needed parts and materials are lavaiklabke at the right time and place is referred to as _______
MRP
overall company quality is outlines by the standards set by the ______ national quality award
Malcom baldridge
the main idea behind mass production is to produce a large number of a limited variety of products _______
at a very low cost
in order to be a quality organization, a firm must ___________________
consistently produce what the customer wants
when you make a unique product or provide specific service to specific individuals, you're preforming what process:
customization
the physical arrangement of resources in the production process refers to ______
facility layout
what strategy focuses on a company deciding where to locate its operations?
facility location
using machines that are designed to do multiple tasks in order to produce a variety of products is called ________
flexible manufacturing
companies sometimes spend millions to move location:
for proximity to customers
even in depths of the great recession, the US ________ _______ added over 40,000 jobs in just one year and is the number one destination for medical tourist worldwide
healthcare industry
tremendous opportunities exist for careers in operations management due to ________
increased competition
using an internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms: this process is called a(n):
inter-firm process
the ____ __ ____ inventory method is designed to keep a minimum of parts, suppliers, and other materials on hand just in time to go on the assembly line
just in time
which sector has lost more jobs due to technological changes?
manufacturing
technological changes have had such a great impact on the ____ that this segment of the American economy will likely never employ as many people as it did in the 1990's
manufacturing industry
the type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called ____ production
mass
ensuring that products are manufactured and delivered on time, on budget, and manager in an organization?
operations
a manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely an:
operations manager
the creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:
production
using factors like land, labor, and capital to create goods and services is referred to as:
production
which technology has greatly improved productivity while also reducing the number of jobs available to humans?
robotics
in the service companies, simply replace the production of a tangible good in manufacturing with a:
service
New factories being built even make better use of:
technology
T/F: computers are used to design products when CAD is employed
true
T/F: facility layout depends greatly on the processes that are to be preformed
true
industrial robots have completely changed manufacturing because they:
-reduce costs -improve productivity -can work 24/7 with great precison
in his job, Manuel find the highest quality material resources, the best suppliers, and then negotiates the best prices. Manuel works in the ________ department
purchasing
MRP is a computer based operations management system that uses _____ to make sure that needed parts and materials are available at the right time and place
sales forecast
when a computerized data control ________ detects a problem, it notifies someone to make needed changes
sensor
lean manufacturing is growing in the US which using less of everything:
-taking half the human effect -1/2 the defects -1/2 the floor space
for which reasons might a company chose to spend millions of dollars to move its facility from one location to another?
-to lower costs of obtaining resources -to reduce time to market -to be closer to a pool of qualifies employees
what are 2 goals of operational management?
1) to keep operations running efficiently 2) to create a good experience for the customer
an addictive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inset printers is _________
3D printing
3D printing is a production process also known as ______ manufacturing
additive
chosing facility location has become more flexible for both companies and employees through the use of ________ _________ such as texting, teleconferencing, cell phones, and email
information technology
the birth of information technology such as texting and email is giving firms and employees increased flexibility to chose _________ while staying competitive
locations
with high tech machines, computers and robots, few people are needed making technology the great equalizer that can make the US competitive against ________
low wage countries
examples include Mexico, china, Vietnam, India, Brazil, and Indonesia
lower labor cost countries
many manufacturers have shifted production in recent decades to countries with __________
lower labor costs
which term describes the act of buying of all materials needed by the organization?
purchasing
maintaining _______ involves producing what the customer wants while reducing errors before and after delivery to the customer. manufacturing control
quality
T/F: using machines designed to do multiple tasks so they can produce a variety of products is called computer-aided desi
true
ordering a new suit that will be made specifically for you byba tailor is an example of which process?
customization
________ __________ planning helps to solve issues related to facility layout, facility location, and inventory control
operations management
if a company has a goal of ______, it might choose to locate its facilities to an area that has access to major highways, ports, railways, and airports
reducing time to market
____ ____ serve meals, sell insurance, repair cars, provide entertainment, sell through retail outlets, provide gas stations, drive people places, etc
service companies
ISO is a worldwide nongovernmental federation of national _______ bodies
standard
operations management in the service sector, service companies like manufactures, require trained personnel in departments that include:
-accounting -finance -payroll -marketing -budgeting -information technology -business & operations management & planning
the process of _____ is significant because once the decision has been made and implanted, the firm must live with it due to the high costs of moving
facility location
T/F: students who can recognize future trends know that there are few opportunities for careers in operations management
false
many rapidly growing forms are outstanding areas like engineering, design, and manufacturing with the use of internet, thus, developing a(n) _____ approach to operations management
interfere
Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of
lean manufacturing
what is the goal of operations management in service industries?
to provide good experiences for those who use the service
Other areas of job growth projected by the US labor department over the next 10 years include:
-professional & business services -telecommunications -construction -financial services -Leisure & hospitality -Transportation and Warehousing
uses of sensors to control manufacturing processes include:
-the measurement of the thickness of material -measuring humidity