Taco Bell Shift Lead Test
Match a "How We Win Principle" to the scenario": A. Believe in all people B. We are customer maniacs C. Go for breakthrough D. Build Know How E. Take the hill teamwork F. Recognize! Recognize! Recognize! Ann has two new team members starting tonight. She is excited about starting their training.
D
How often must cheese pumps be washed and sanitized?
Every 4 hours
How often should hot product be stirred?
Every ten minutes, excluding chicken (every hour)
How often should you adjust the shift deployment plan?
Every time there is a service bottleneck
Match a "How We Win Principle" to the scenario": A. Believe in all people B. We are customer maniacs C. Go for breakthrough D. Build Know How E. Take the hill teamwork F. Recognize! Recognize! Recognize! Lisa, the RGM announces today is Jessie's birthday.
F
What does FIFO stand for?
First in, First Out
How many racks of carryover may be placed in a bus tub in the walkin?
Five racks
What should you do after a team member has completed a job assignment?
Give feedback on their performance
If an employee is injured at work, what should you do?
Help the employee, then call Medicore
What is the MIC Success Routine?
Helps me with Customer Satisfaction Walk, Planning and Cleaning Assignments.
Where can a team member find their cleaning duties for their position during regular menu hours?
Shift Excellence Poster
How many DLT shells may you hold at one time?
Two
What is the hold time for jalapeno peppers opened in the walkin and on the front line?
Walkin- 7 days Front Line- 24 hours
If an employee tells you he/she has been sexually assaulted at work, you should:
Write down the employee's comments and immediately inform your RGM
Is it acceptable to refuse delivery items?
Yes, when product is damaged or at the wrong temperature
A good example of being specific when communicating is:
You were scheduled to come in at 4:40. You just got here and it is 5:15.
How long does it take to heat up taco shells?
3 hours
How often is critical inventory items counted?
3 times a day
What is the temperature of the fryer?
350 degrees
What is the hold time for Black Beans on line?
4 hours
What is the hold time for beef?
4 hours
What is the hold time for chicken and steak?
4 hours
What is the hold time on beef?
4 hours
What is the hold time on empanadas?
4 hours
What is the hold time on refried beans?
4 hours after the 45 minute rehydration time
What is the food temperature danger zone?
40 to 140 degrees
How long do tortillas grill on the GTO for?
5 seconds on each side
What is the standard service time for drive thru?
50 seconds from 11-2 during the week, and 75 seconds during all other dayparts
What is the hold time for chicken/steak in the walkin?
7 days in full case or 5 days in a bus tub
What is the hold time for an open bag of tortillas?
8 hours
What is the hold time for guacamole on the line?
8 hours
What is the hold time for nacho cheese?
8 hours
What is the hold time on tea?
8 hours
Match a "How We Win Principle" to the scenario": A. Believe in all people B. We are customer maniacs C. Go for breakthrough D. Build Know How E. Take the hill teamwork F. Recognize! Recognize! Recognize! Mark is late and the store is really busy. Sue hopes that Mark is okay.
A
What temperature should the freezer be?
0 degrees
How do you prep lettuce?
1. Get clear storage bin, label for 24 hours 2. Check prep guide for needed amount 3. Fill hydration bottle with cold water 4. Fill ingredient pan 5. Remove bag from reachin 6. Carefully fill pan halfway with lettuce 7. Apply water from the hydration bottle using Z method (Amount should be halfway between black lines) 8. Place bottle back into reach-in 9. Fold remaining lettuce in bag and place in the storage bin
What items are to be prepped at 2pm?
1. Grilled Chicken 2. Beef 3. Steak 4. Black Beans 5. Shredded Chicken 6. Refried Beans 7. Chili 8. Rice 9. Doritos Taco (All Flavors) 10. Empanadas 11. Potatoes 12. Tortillas 13. Flatbread 14. Nacho Cheese 15. Red Sauce 16. Pizza Sauce 17. All Sauce Bottles 18. Guacamole 19. Taco Shells 20. Tostada Shells
How do you measure carryover when bagging it up at night?
1. Place 3 false bottoms in a 1/6 pan. 2. Place a multipurpose heat bag into the 1/6 pan. 3. Transfer the carryover into the multipurpose bag. Do not overfill the pan!
What's the proper procedure for a half bag of eggs?
1. Place multipurpose bags into two pans using scale portion (16oz/1lb) of each in each pan 2. Tie a knot at the top of the bag 3. Place bag in cooking racks (Make sure to puncture the bag and in the rack) 4. Cook for 30 mins 5. Frontline-2 hours; Walkin-2 Days
What do you do with end of the day cold products?
1. Remove pan from cold line and discard all remaining ingredients (No Carryover) 2. Remove Storage Pan from reach in, place into a multipurpose bag 3. Place multipurpose bag into a bus tub and label with 12 hours expiration time 4. Place bus tub into walkin refrigerator.
Why must we treat all people the same in spite of race, sex, age, or other differences?
1. The law requires it 2. Customers may tell others it is a good place to eat and to work 3. People who feel welcome will want to come back and possibly work for you
You should give positive feedback to team members when:
1. They are doing a job very well 2. They have made progress on improvement areas
When should you use the Answer System?
1. When you have a question 2. When you are training for a new position 3. When you need information about restaurant operations
How small must the cilantro pieces be cut?
1/8 inch
How long do empanadas have to cool before serving?
10 minutes
What is the hold time on taco and tostada shells?
12 hours
What is the hold time on an opened box of red strips?
14 days
How many bags of guacamole can you thaw at a time in racks?
16
What temperature should the heating cabinets be?
165 degrees
What is the holding temperature for hot products?
165 to 185 degrees
What is the hold time on an opened box of nacho chips?
2 days
What is the critical hold time for potatoes on the line?
2 hours
What is the hold time for Cinnabon Delights?
2 hours
How long does flatbread grill for on the GTO?
20 seconds on build side, then 10 seconds on the other side
What is the hold time for fried pizza and taco shells?
24 hours
What is the hold time for nacho chips and red strips?
24 hours
What is the hold time on both lettuce types in the reachin?
24 hours
What's the hold time for biscuits?
3 days (Includes 24 hour thaw period)
What is an example of slide deployment?
A steamer with no orders helps the expediter wrap an order
During a closing shift, what is your #1 priority?
Customer Service
Match a "How We Win Principle" to the scenario": A. Believe in all people B. We are customer maniacs C. Go for breakthrough D. Build Know How E. Take the hill teamwork F. Recognize! Recognize! Recognize! Two minutes before close, six guests walk into the dining room. Lesley smiles and welcomes them.
B
What do you do when a customer complains they were shorted $3?
Apologize for the error and give the customer the $3.
What items are included in the "just in time" prep?
Bacon, Onions, Lettuce, Romaine Lettuce, Tomatoes, Cheddar Cheese, and 3 Cheese
What temperature should the walkin and reachin refrigerators be?
Between 33 to 40 degrees
What is an example of a leader going for Breakthrough?
Brad uses some labor to hold a team huddle before lunch. His team is excited to beat speed goals.
Match a "How We Win Principle" to the scenario": A. Believe in all people B. We are customer maniacs C. Go for breakthrough D. Build Know How E. Take the hill teamwork F. Recognize! Recognize! Recognize! Brian inspects the store after close to make sure everything is cleaned and stocked.
C
Match a "How We Win Principle" to the scenario": A. Believe in all people B. We are customer maniacs C. Go for breakthrough D. Build Know How E. Take the hill teamwork F. Recognize! Recognize! Recognize! Michelle remembered that she didn't enter a transfer yesterday. She calls the MIC to fix the problem.
C
When giving directions you want to: A)Ask the person to do the task so they think you are nice B) Tell the person to do the task so they know they do not have a choice C) Ask the person to do the task because it shows respect D) Tell the person to do the task so they know you are serious
C
What does C.H.A.M.P.S stand for?
C-Cleanliness H-Hospitality A-Accuracy M-Maintenance P-Product Quality S-Speed with Service
When checking the truck, you realize you ordered 15 cases of beef, but only received 14. What should you do?
Call Mclane by 11am and notify them that you need a credit on one case of beef
When a team member calls in sick, what is the first thing you do?
Check the sales trends to see if the person needs to be replaced
How do you determine if another store can borrow product?
Determine how much is on hand and estimated usage until the next delivery
Match a "How We Win Principle" to the scenario": A. Believe in all people B. We are customer maniacs C. Go for breakthrough D. Build Know How E. Take the hill teamwork F. Recognize! Recognize! Recognize! Donna does a little extra at night so Cal has a smooth opening shift.
E
Match a "How We Win Principle" to the scenario": A. Believe in all people B. We are customer maniacs C. Go for breakthrough D. Build Know How E. Take the hill teamwork F. Recognize! Recognize! Recognize! It is Saturday night and Mike's first close alone. Lisa opened but stays with Mike to get his shift started.
E
When is 24 hour sauce prep done?
In the morning
What is done with the chips at close?
Keep until the 24 hour hold expires
What is hold time for sauce bottles on the line and in the walkin?
Line- 8 hours Walkin- 24 hours
What does L.A.S.T stand for?
Listen, Apologize, Satisy, and Thank
The Manager in Charge should be in what position?
MIC Zone/ Stuff position 80% of the time
What is an important part of frying chips?
Moving the basket up and down to prevent sticking together
How long does it take to heat up Doritos taco shells?
N/A
Do we hydrate the romaine lettuce?
No
Is it ever acceptable to leave cash unsecured in the office?
No
Where can a team member find their duties for their position during breakfast hours?
On the Playbook Cards
If too many ingredients are being used, what is the problem?
Over-portioning, not receiving truck items, or theft.
What is an example of a leader going for Breakthrough?
Rose coaches her team to always suggestive sell a drink
What should you do if the safe is over $15?
Put the money in the next deposit
What is the primary objective of good deployment?
Putting the right person in the right position at the right time
What is the ready and hold time for cinnamon twist?
Ready- 30 minutes Hold- 24 hours
What is an example of a leader going for Breakthrough?
Susan weighs Taco Supremes because she knows the team is working on improving portioning.
How long does guacamole need to thaw and what is the hold time?
Thaw- 24 hours Hold- 5 days
What task should you complete before opening the doors for business in the morning?
The Customer Satisfaction Walk
What chart is used to determine the amount of food preperation?
The DOT food prep chart
Who conducts auditing the safe?
The MIC whose shift is ending and the MIC whose shift is beginning
What side of a tortilla do you build on?
The bubble side
At the end of a shift, who is present for the counting of a drawer?
The cashier and the MIC
What is most important when handling an emergency situation?
The safety of everyone in the restaurant
What two cold items require a false bottom?
Tomatoes and Fiesta Salsa
What is the purpose of the Customer Satisfaction Walk?
To quickly scan all customer service areas to identify any opportunities, then assign tasks to team
When do you use a label gun for prep?
When doing prep out of a prep cycle, and changing wash pans on cold job aid