Test 2 MGT 220 Study

Frankie is a new manager and has heard about approach and avoidance goals. He would like to use the best kind of goal with his team. Which of the following would be an approach goal? "To save money, we need to cut back on our travel costs." "We need to stop wasting time with our customers who spend less." "We need to keep all of our customers, so work hard not to lose any of them!" "We should aim to get five new customers each quarter to make our numbers."

"We should aim to get five new customers each quarter to make our numbers."

Tabitha realizes that her catering staff is upset after an angry customer yells at them for the buffet being delayed. She expresses empathy and concern for her staff's feelings. Tabitha is likely which of the following? An ethical leader An inauthentic leader A high self-monitor A participative leader

A high self-monitor

Davina is the CEO of a multinational cosmetics design company with operations in 50 countries around the world. She wants her employees to work in specialized departments such as Research and Development, Product Design, Quality Assurance, Marketing, and Accounting. At the same time, she also wants to create project teams that focus on tailoring products to customer and needs preferences in different countries and cultures. Which of the following organizational structures would best allow Davina

A matrix structure in which functional employees report to both their functional manager and geographic division manager

In which of the following examples does the reward have low valance for the employee? Todd works the night shift to help him earn overtime for buying a new house. Kristine stays at a mundane job because it provides her with tuition benefits. Kelly-Ann knows her long hours are likely to result in a promotion she wants. Aimee receives a bonus of an all-expenses paid trip but would rather have a raise.

Aimee receives a bonus of an all-expenses paid trip but would rather have a raise.

Jennifer is a confident speaker. Which of the following leadership styles would best describe her? Transformational Nonsanctioned Transactional Charismatic

Charismatic

Which of the following employees might be motivated by autonomy? Trevor asks to be put as team lead for the next round of product development. Devlin requests the ability to set his own schedule each week, as long as he is meeting his goals. Jaylinn asks to run-through her presentation with her manager before her final delivery to her customer. Barrett asks if his desk can be moved to where the rest of his team sits, to facilitate working together more frequently.

Devlin requests the ability to set his own schedule each week, as long as he is meeting his goals.

Tamara is a teaching assistant with no previous experience. During office hours, she spends most of the time playing games on her smartphone instead of helping students. According to the situational leadership model, what kind of leadership should Tamara's manager use to change Tamara's behavior? Coaching Delegating Supporting Directive

Directive

You are a human resource manager who wants to recommend your company offer incentive pay to motivate employee performance. Which of these is the best example of incentive pay, or pay-for-performance? Employees' health insurance premiums will decrease by 5% when the company switches to a different insurer. Each employee will receive 5% of sales they made during the previous month. Employees will be paid overtime if they work more than 40 hours in a work week. All employees in the company will

Each employee will receive 5% of sales they made during the previous month.

You are a management consultant who was hired to assist a company in transitioning to a team-based structure. Which of the following approaches would you advise the company to implement to enhance the performance of teams? Each team should be held accountable for its results. The company should form teams in which all team members work in the same functional department, rather than mixing functions within a team. Individual tasks should be assigned to each team member, who is expected to comple

Each team should be held accountable for its results.

Which of the following jobs would have the highest level of feedback? Emilia meets weekly with her supervisor to go over her sales numbers, how best to approach customers, and plan a strategy for talking to new prospects. Quinn analyzes results from the sales data from the field and presents a monthly report to the rest of the team. Zaid travels through his district, working directly with customers, and only checking in with his team every six weeks. Finn's sales team is a self-managed team,

Emilia meets weekly with her supervisor to go over her sales numbers, how best to approach customers, and plan a strategy for talking to new prospects.

Which of the following power and influence tactics used by a leader is most likely to backfire? Emphasizing the negative consequences if the follower doesn't comply Asking for compliance based on a personal relationship Using logic and facts to argue your case Building a group of supporters to influence someone

Emphasizing the negative consequences if the follower doesn't comply

A retail manager, Pilar, relies on pay as a motivational tool. What is a potential problem with her motivational strategy? Paying employees more actually results in less productivity. Employee performance on complex, interesting tasks can be improved by using incentive pay. Employees get used to a higher level of pay and it ceases to motivate. Incentive pay results in less employee satisfaction on the job.

Employees get used to a higher level of pay and it ceases to motivate.

The leadership team at a large e-commerce company wants to restructure by creating six departments, with employees in each department focusing on a related set of tasks and skills and reporting to a single manager over that department. For example, all accounting and finance employees will be grouped into the Finance department, reporting to the Vice President of Finance. The other five departments will be Website Design, Business Development, Product Management, Operations, and Human Resources.

Functional

Which of the following companies would be most effectively structured as a network organization? Brown Company wants to bring specialized expertise and resources in-house and minimize the need for outsourcing. Red Company wants to build in control of all activities through direct ownership. Blue Company has stable strategies, products, and services that don't often change. Green Company wants to focus on what it does best and outsource other functions.

Green Company wants to focus on what it does best and outsource other functions.

Which of the following is true of an organization's human capital? It includes employees' knowledge, skills, abilities, and motivation. It includes financial assets such as cash, stocks, bonds, and bank accounts. It guarantees organizational success. It is generally very stable and unlikely to change.

It includes employees' knowledge, skills, abilities, and motivation.

Which of the following describes total compensation? It includes only legally mandated and convenience benefits. It includes monetary pay and nonfinancial benefits. It does not generally have an impact on attracting and retaining employees. It includes only wages, salaries, and monetary incentives.

It includes monetary pay and nonfinancial benefits.

Which of the following employees is considering their outputs from the organization when looking at fairness? Marcus gets frustrated because he has had to train a new colleague who came in to the organization with more education than he has. Melanie wants to go back for her degree to have the same level of education as many of her newer colleagues. Joe has been with the company the longest amount of time of any of his fellow employees. Jamie sees that although her pay is the same as her colleag

Jamie sees that although her pay is the same as her colleagues who sell less than she does, she recently won an award for her performance that came with a cash prize.

Which of the following is true of leadership? Only formal training can make someone a leader. Definitions of leadership have remained constant throughout time. The traits of a successful leader vary widely from sector to sector. Leadership often means directing followers to a common goal.

Leadership often means directing followers to a common goal.

Read through the following examples, and decide which employee demonstrates the most engagement. Em shows up on time to work every day. Jim has a lot of opportunities in his field and is considering leaving his firm. Mae completes the checklist of required duties each day at work. Lisa recommends the product she sells to all her friends and family.

Lisa recommends the product she sells to all her friends and family.

Which of the following examples illustrates persistence in motivation? Malik has been working at his law firm as a paralegal for 18 months, and when he receives a raise, he compares what he received to what others with similar experience, education, and length with the firm received. Stanley listens enthusiastically to the CEO's quarterly report, and incorporates the goals set for the company overall into his own performance goals when he meets with his manager. Meredith has a tough call with

Meredith has a tough call with a client, and receives a lot of negative feedback on her presentation to them. She takes the feedback to heart, makes the corrections, and presents the client a new version of the presentation.

Joshua has just become a partner at a strategy consulting firm. He has some new ideas about potential clients to pursue, but needs to convince the other partners to help him. Joshua has worked at several firms over the years. He has also kept in touch with a number of former classmates from business school. What base of power might be most useful for Joshua to think about when influencing his peers? Reference Network Reward Legitimacy

Network

Cheryl Bachelder took time to understand what Popeye's franchise owners were experiencing as they ran their restaurants. After she got to know them, she asked them to increase their spending on advertising, which they agreed to. Which aspect of servant leadership does this represent? Foresight Listening Community building Persuasion

Persuasion

Hanh has recently been hired as the chief compliance officer in a large company. Where should she and her staff primarily focus their efforts? Assuming sole responsibility for ethical behavior throughout the company. Focusing strictly on compliance with government laws and regulations rather than ethical behavior Promoting the organization's ethical standards, policies, and values Acting as the company police

Promoting the organization's ethical standards, policies, and values

A company advertised open positions and administered a selection test to job applicants. The company only hired those applicants who passed the test, which was 50% of the male applicants and 15% of the female applicants. The EEOC charged the company with adverse impact because it hired a disproportionately higher percentage of men for the positions. Which of the following could the company do to defend itself against the charge? Prove that the selection test is job-related Prove that there was

Prove that the selection test is job-related

Kyle, a vice president at a media firm, made an offensive joke at a meeting. When his assistant told him people reacted negatively to the joke, he admitted his mistake and signed up for voluntary sensitivity training. Which quality of ethical leadership does this represent? Trustworthiness Responsibility Corporate citizenship Respect

Responsibility

Which of the following is generally true of restructuring? Restructuring is only seen in organizations that are declining rather than growing in size. Restructuring can involve changes in hierarchical levels, departments, geographic locations, and reporting relationships. Restructuring is driven by internal issues rather than the organization's external marketplace. In most cases, restructuring affects managers but not other employees.

Restructuring can involve changes in hierarchical levels, departments, geographic locations, and reporting relationships.

Joel, a 61-year-old employee at ZA Aerospace, told his manager he believed he was twice passed over for a promotion because of his age. Joel's manager told him, "We don't tolerate complainers in this company," and fired him. Joel's termination is an example of which of the following? Disparate treatment Retaliation Failure to provide reasonable accommodation Adverse impact

Retaliation

Which of the following is an example of idealized influence? Giving each employee a clear set of tasks with step-by-step instructions Holding a collaborative town hall where goals for the next quarter are discussed and set Meeting with each of your employees to determine their strengths and areas for improvement Setting an example of how you'd like your employees to treat each other

Setting an example of how you'd like your employees to treat each other

You are an applicant for a position where you will be working in a cross-functional project team. During the job interview you are asked, "What would you do if you can't complete an important project because you're waiting on work from a team member in another area?" This is an example of what type of interview question? Nonstructured Structured Firing squad Situational

Situational

Every morning, Dominica sets goals for her nurses as to how much time they spend with their patients and the paperwork they need to complete. What type of leadership does this reflect? Charismatic leadership Nonsanctioned leadership Task-oriented leadership Type A leadership

Task-oriented leadership

What is true of financial incentives? They encourage employees not to leave their jobs. They result in better overall customer service. They work best for complex tasks. They can decrease collaboration at work.

They can decrease collaboration at work.

You are considering leaving a full-time position and becoming an independent contractor. Which of the following most closely describes what you can expect? You'll be able to pick the projects you want to work on and say no to work that you don't want to do. In comparison to your current job, you'll have less control over your schedule. You won't have to fund your own retirement account because benefits will be provided by your clients. You will likely have a steady source of income.

You'll be able to pick the projects you want to work on and say no to work that you don't want to do.

You and your friend are managers at two different organizations. You have 5 employees reporting to you, whereas your friend has 21 direct reports. Which of the following might best explain why you have fewer employees than your friend? You work in a flatter organizational structure. Your employees have more complex jobs requiring closer supervision. Your friend works in a taller organizational structure. Your employees do more routine, repetitive work.

Your employees have more complex jobs requiring closer supervision.

During a performance appraisal review, your manager makes the following four statements as part of your feedback. Which is the best example of performance feedback that measures results? You clearly and accurately present information at the monthly department meetings. Your new design proposal helped save the company $25,000 so far this year. Your approach in helping team members is professional and courteous. You are enthusiastic and passionate about your work.

Your new design proposal helped save the company $25,000 so far this year.

You recently started a new job, and you are examining the organization chart for your company. You note that there is a vertical line extending from the CEO to each division vice president, then from each vice president to department managers, and then from department managers to employees at lower levels. The vertical line indicates the organization's: division of labor. line authority. span of management. chain of command.

chain of command.

Mike, a landscaping manager, needs to build a new outdoor garden area for a museum. He assigns separate tasks to separate people rather than asking one employee to do the whole job. This is an example of: a flat organization. a wide span of management. division of labor. decentralization.

division of labor.

Self-efficacy is defined as: our expectations about how hard we need to work to reach our goal. how strongly we believe we can achieve our goals. broad, overall goals that help direct our work. how emotionally connected and committed we are to our jobs and organizations.

how strongly we believe we can achieve our goals.

You are using several employment tests for hiring new employees. You want to make sure that the tests are reliable. To ensure reliability, the tests should: measure job applicants' characteristics consistently and accurately. predict the actual job performance of job applicants. be available to use as often as needed. not illegally discriminate against job applicants.

measure job applicants' characteristics consistently and accurately.

Jana describes her company as follows: "We have only a few management levels, and each manager has a lot of direct reports. We often communicate informally across the organization. I can make many decisions on my own even though I'm not in charge of the organization. I feel comfortable sharing my ideas with anyone in the company. We don't have many rules or policies." Jana's company appears to be a(n) _____ organization. team-based organic network mechanistic

organic

Performance management is broadly defined as: providing employees with developmental experiences to help them improve their skills for future jobs. the continuous process of setting performance standards, evaluating performance, and sharing feedback. providing employees with opportunities to learn skills that they need to do their current jobs. designing a performance appraisal that measures traits, behaviors, and results.

the continuous process of setting performance standards, evaluating performance, and sharing feedback.