Texas Roadhouse

What is the 10'-4' rule?

At 10 feet smile and make eye contact and at 4 feet greet them

What do you being to ever table when you seat a quest?

Bread, butter and silverware

What is a restroom check and how often should one be done?

Check the paper-towels, toilet paper, hand soap, trash cans, mirrors, sink tops, floors, wash hands, and every 15 minutes.

How can you affect a secret shopper score?

Do your Job

What is the Texas Roadhouse story?

Fresh baked bread and honey cinnamon butter, hand cut steaks, made from scratch salads and dressing, fall off the bone ribs, ice cold beers, legendary margaritas.

What do you do for an angry quest?

Get a manager

List the roles of a hostess?

Greeter/seater, board person, updater, call aheads, to gos, wait person

What should you say to every quest who enters and leaves the building?

Hi welcome to Texas Roadhouse, Thank you for coming

What do you say to a quest when they are not a first time quest?

How was your last visit, or what's your favorite entry?

What is our first time quest program?

Identify the quests first time, notify a manager, and take special care.

Explain Call-Ahead seating

It is not a reservation, call up to an hour in advanced, be put on our waiting list

How would you answer the telephone?

Thank you for calling Texas Roadhouse Davenport, this is Morgan how may I help you?

What is responsible for TO GO orders?

The TO-GO person

Who should be your #1 priority and focus at the host stand?

The customer

What is a false wait?

This is when some reason or another we are not seating tables, the section may not be open or the tables are not ready.

What is over quoting and how will it affect the quest?

This is when the wait is shorter than the quoting is. This could cause the quest to go else where.

Give 2 ways you can ask a quest if they've visited a TRH before without saying "Is this your first time here?"

What is your favorite thing to eat? How was your last visit?

How do you determine a quote time?

You go up one minute per party

What is the most important part of your uniform?

Your smile

What questions do you ask when putting a guest on a wait list?

name, number of people, and special request

What can you do when you are not busy?

pick up trash, restroom check, organize silverware, clean the windows, Wheeling

What is the proper hand washing procedure and how often should you do it?

wash hands with hot water including fingernails, between fingers and up to your elbows for 30 seconds