Training and Development Final Exam

Curriculum

A ___________ refers to an organized program of study designed to meet a complex learning objective

False

A pencil-and-paper test is the best means for measuring skill-based outcome

True

A potential disadvantages of a panel is that trainees who are relatively naive about a topic may have difficulty understanding important points

Survey

A primary disadvantage of using ___________ in the needs assessment process is the that data obtained may lack detail

potential vendors and consultants for training services

A request for proposal is a document mainly used to identify

True

According to the 70-20-10 model, the majority of learning should be guided by the employee as opposed to the organization

Feeling Learners

According to the Myers-Briggs Type Indicator, the following type of learners require instructors to emphasize personal needs, beliefs, values, and experiences

False

Among all training outcomes, cognitive outcomes are most frequently assessed

is based on the feeling of pride that comes from achieving life goals

An employee's protean career__________

Who works in a country other than his or her country of origin

An expatriate is an employee

True

Assessments can be used to identify communication styles that inhibit a team's productivity

Observations

Behavior and skill-based outcomes are best measured by __________

Reinfocement theory

Behavior modification is a training method that is primarily based on ______________

Metrics

Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as ___________

baseball teams

Companies that emphasize innovation and creativity are labeled as _______

True

Developing a computer program that meets customer specifications is an example of an intellectual skills learning outcome

True

Discussing performance and development in the same meeting is difficult because they have different objectives

Retirement Programs

Eligibility is usually based on age and years of service

True

Emphasis on the creation of intellectual capital and the movement toward high-performance work systems using teams has resulted in employees performing many roles once reserved for management

True

For more complex tasks, relatively long rest periods appear to be beneficial for learning

their opinions and feelings about the program.

Formative evaluation involves collecting data about a training program from trainees mainly through __________.

False

Formative evaluation usually involves collecting quantitative data through tests or objective measures of performance

Conference-type

If training emphasizes total-group discussion with limited presentation and no small-group interaction, a _____ seating arrangement will be most effective.

learning organization

In ___________________ , employees learn from failure and from successes

Performance appraisal

In a ____________ review meeting a manager and employee discuss strengths and weaknesses of the employee's performance and agree on improvement goals

interact with a computer representation of the job for which they are being trained

In a virtual lab type of simulation, trainees ______

True

In learning organizations, there is an understanding that failure provides important information

Establishment

In the _______ stage, individuals are largely concerned with achieving more responsibility and financial success

Expectancy

In the context of expectancy theory, ______________ relates to trainees' beliefs that they perform the trained skill

Their subordinates

In upward feedback, managers' behaviors or skills are evaluated by __________.

Lecture

Is a presentation method of training

Tacit knowledge

It is best acquired though informal learning

True

It is best to include a combination of examples and practice, rather than all practice

True about Training

It is important to realize that for training to be effective, both learning and transfer of training are needed

Self-fulfilling prophecy

Kitty has been a trainer for many years, and she has become disillusioned with her trainees. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees, and her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance

True

Learning organizations emphasize that learning occurs not only at the individual employee level but also at the group and organizational levels

can be easily employed with large groups of trainees

Lecture as a presentation method ____________.

True

Most educational theories historically have been developed exclusively to educate children

Human Capital

Motivation to deliver high-quality products and services is a part of

True

New training technologies are unlikely to totally replace face-to-face instruction

True

On-the-job training is considered informal because it does not occur as part if a formal classroom program

With one to two hour training modules rather than a full-day training session

Online training is best provided ____________

False

Pressure points almost always suggest that a training need is present in the organization

significant financial investments

Return on investments analysis is best suited for training programs that are

Job experience

Sending employees on international assignments is an example of the _____________ approach to employees development

Disadvantage of online learning

Some trainees may not be motivated to learn through technology

True

Subject-matter experts (SMEs) should have an understanding of the company's language, tools, and products

False

Surveys do not allow many employees to participate in the needs assessment process

Formal training and development

The ADDIE model is most closely associated with

True

The CEO of a company is responsible for setting a clear direction of learning

Glass ceiling

The ________ refers to a barrier to advancement for women and minorities

School-to Work Opportunities

The _________ Act is designed to assist states in building school-to-work system that prepare students for high-skill, high wage jobs or for future education

Myers-Briggs Type Inventory

The _________ is a personality assessment tool used for team building and leadership development that identifies employees' preferences

conducting a needs analysis

The evaluation process ideally beings with ______.

True

The importance of cognitive ability for job success increases with job complexity

True

The least amount of learning content in companies concerns the development of basic skills

Instructional System Design

The model specifies an orderly, step-by-step approach to training design

preparing, motivating, and energizing trainees to attend the learning event

The pre-training phase primarily involves

False

The traditional classroom-type arrangement is good for role-play exercises that involve trainees working in groups of two or three

True

There is no one universally accepted instruction systems development model

Lesson Plans

They ensure that both the trainee and the trainer are aware of the course and program objectives

Closed skills

They refer to skill that are to be identically produced by the trainee on the job

Self-directed learning

This method allows employees to take responsibility for all aspects of learning, including when it is conducted and who will be involved in it

Appernticeship

This method involves assisting a certified tradesperson at a work site

Skills learned through OJT are easily transferred to the job

This statement is the most true of the on-the-job training

there should be prompts to promote self-regulation

To create a positive online learning experience, ____________

True

Traditional classroom-type seating makes it difficult for trainees to work in teams

pencil-and-paper tests

Typically, ________ are used to assess cognitive outcomes

True

Upper-level managers are not usually involved in identifying which employees need training or the tasks for which training is needed

Resistance to change

When the top management of Mason's firm made it mandatory for all product managers to undergo skills training, he told his superior that he would be uncomfortable with the process. He added that he was certain of not being able to cope with the new developments. In this instance, Mason is demonstrating _______________________.

Intellectual skills

Which learning outcomes relate to the ability to design and code a computer program that meets customer requirements

Live online courses

______ allow synchronous communication in training

Repurposing

_______ refers to directly translating an instructor-led, face-to-face training program to an online format

career recycling

_________ involves changing one's major activity after having been established in a specific field

Virtual reality

_________ is a computer-based technology that provides trainees with a three-dimensional learning experience

Offering an early retirement plan

_________ is a way to reduce head count and lower labor costs

Compressing the workweek

_________ refers to giving employees the option of choosing when to work during the workday or workweek

Job sharing

_________ refers to having two employees divide the hours, responsibilities, and benefits of a full-time

Training Evaluation

_________ refers to the process of collecting the outcomes needed to determine whether training is effective

Team Leader Training

_________ refers to the training that a team manager receives that focuses on ways to resolve conflict within the team

Sabbaticals

__________ grants a temporary leave of absence from the company

Job hopping

__________ refers to employees changing jobs, usually between companies, every two to three years

Metacognition

__________ refers to individual control over one's thinking

Learning management systems

___________ allow companies to track the number of employees who have completed courses that are required to meet state, federal, or professional regulations

Staffing Strategy

___________ refers to the company's decisions regarding where to find employees, how to select them and the desired mix of employee skills and statues

Self-assessment

___________ refers to the use of information by employees to determine their career interests, values, aptitudes, and behavioral tendencies

Return on expectations (ROE)

____________ demonstrates to key business stakeholders, such as top-level managers, that their assumptions about training have been satisfied

Job rotation

____________ gives employees a series of job assignments in various functional areas of the company or movement among jobs in a single functional area

Mission

_____________ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used.

Onboarding

______________ refers to the process of helping new hires adjust to social and performance aspects of their new jobs

Organizational Analysis

analysis involves determining the appropriateness of training given the company's business strategy, its resources available for training and support by managers and peers

Focus groups

are useful with complex or controversial issues

Six Sigma

involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green

Total Quality Management (TQM)

is a companywide effort to continuously improve the ways people, machines, and systems accomplish work

Training Design Process

refers to a systematic approach for developing training programs

Offshoring

refers to process of moving jobs from the U.S. to other locations in the world

Focus of training

this issue is addressed by task analysis

Survey

this method is inexpensive and allows the collection of data from a large number of individuals

They allow trainees to act out stills.

Which of the following is not characteristic of case studies? A) Trainees' recommendations are hypothetical. B) They allow trainees to analyze situations and make recommendations. C) They allow trainees to act out stills. D) They often depict realistic situations.

shared media

Youtube is a typical example of __________