true false
Basic corrective action corrects problems at once to get performance back on track.
false
Benchmarks for a company must be created based on the previous performance of the company.
false
Charisma is the ability to create and articulate a realistic, credible, attractive vision of the future for any organization or organizational unit that grows out of and improves on the present.
false
Derek heads a team of ten research analysts in Deutsche Bank. even though he is least impressed with Cara among all his subordinates, when asked about her work he chose to focus on her strengths rather than her weaknesses. Derek can be described as a task-oriented leader.
false
Feedforward control takes place while a work activity is in progress.
false
Giving negative information about the organization to prospective candidates is not a good idea because it puts the company in bad light.
false
In the Big Five Model, emotional security was found to be positively related to job performance.
false
Managers should not consider the standards when measuring the actual performance of employees.
false
Organizational behavior is concerned only with group interactions.
false
People who prefer integration are more likely to respond positively to options such as flextime and part-time hours.
false
Productivity decreases when an organization raises the prices of its products.
false
Reward power is the power that arises because of a person's desirable resources or personal traits.
false
Variable pay systems reward employees for the job skills and competencies they can demonstrate.
false
When we make judgments about the behavior of other people, we tend to underestimate the influence of external factors and to overestimate the influence of internal factors. This tendency is called the self-serving bias.
false
Controlling is the process of monitoring, comparing, and correcting work performance.
true
Credibility is the degree to which followers perceive someone as honest, competent, and able to inspire.
true
Despite the best efforts of researchers, it proved impossible to identify one set of traits that would always differentiate leaders from nonleaders.
true
Deviations that exceed the acceptable range of variation become significant and need a manager's attention.
true
High-performance work practices involve a commitment by management to improve the knowledge, skills, and abilities of the organization's employees, increasing employee motivation, and enhancing the retention of quality employees.
true
Individuals with low self-esteem are more susceptible to external influence than are people with high self-esteem.
true
Job uncertainties and employee stress are factors that contribute to workplace violence.
true
Managers should do nothing if the variance observed from the standard is acceptable.
true
Most employees do their jobs well and never require disciplinary action.
true
Robert House assumed that leaders can change leadership styles depending on the situation.
true
Summer day camps and job sharing are types of family-friendly benefits that organizations are offering today.
true
The balanced scorecard approach evaluates organizational performance from more than just the financial perspective.
true
The goals of organizational behavioral can be stated as: If you can explain it, you can predict it. If you can predict it, you can influence it.
true
The influence that models have on an individual is partially determined by attentional processes.
true
The least-preferred coworker questionnaire measure whether a leader is task or relationship oriented.
true
The managerial grid only provides a framework for conceptualizing leadership style
true
Trust is the belief in the integrity, character, and ability of a leader.
true
Written essay and critical incident are performance appraisal methods.
true
Activity ratios measure an organization's ability to meet its current debt obligations.
false
According to the University of Michigan studies, leaders who are production oriented are described as emphasizing interpersonal relationships and as taking a personal interest in the needs of their followers.
false
A charismatic leader is likely seen as being self-confident and influential.
true
A person who rates as being high in Machiavellianism would use any means to accomplish a task.
true
A service profit chain is the service sequence from employees to customers to profit.
true
A vision should offer clear and compelling imagery that taps into people's emotions and inspires enthusiasm to pursue the organization's goals.
true
According to Fiedler's research, task-oriented leaders tended to perform better in situations that are very favorable to them and in situations that were very unfavorable.
true
Affirmative action programs help ensure that decisions and practices enhance the employment, upgrading, and retention of members from protected groups such as minorities and females.
true
Both positive and negative reinforcement result in learning.
true