Unit 4: Working in Teams

To be successful, teams need to establish SMART goals. Which of the following goals meets the "A" in SMART? A. Both of these reflect achievable goals B. Eliminate all back injuries C. Neither of these reflect achievable goals D. Have 100% order pick accuracy

A

Which one of the following is NOT correct? A. One downside to teamwork is that it brings people with different perspectives together and each has something unique to contribute B C. D.

A

Managed Team

A team closely supervised by a manager. Team members may have input into a decision, but they do not make the final decision

Which of the following is an example of external communication?

Customers

Self-Managed

Develops its own strategies, makes its own job assignments, and monitors its own performance

T/F? Miscommunication does not affect a company's profitability.

F

T/F? Poor communication never effects a company's ability to fulfill orders on time.

F

Project team

Focuses on a single major issue of concern within a given process

Work team

Group of workers responsible for similar processes within Supply Chain Logistics

When problem solving, which step involves creating a schedule and assigning tasks?

Implementing the solution

Thinking of SMART goal setting, which of the following is the best example of a measurable goal?

Increase output by 30%

Cross-functional team

Made up of individuals from different departments within a supply chain logisitics

When problem solving, which step involves constant review and evaluation?

Monitoring the progress

making decisions by building consensus means:

Most team members accept the decision

Preview, Question and visualization are 3 strategies to improve your:

Reading Skills

what does S.M.A.R.T stand for?

Specific Measurable Achievable Relevant Time-based

T/F? Team members often fail to meet a goal because team members lack clear roles.

T

T/F? Trust takes a long time to build, especially if it has been broken

T

T/F? EDI (Electronic Data Interchange) allows a customer's computer to communicate directly with the supplier's computer 24/7

True

Which of the following describe internal communication (select all that apply)? A. With supervisors B. with co-workers C. With delivery driver D. with other shifts

A,B,D

Examples of workplace misconduct are (select all that apply)? A. Sleeping on the job B. Disagreeing with your boss C. Dishonesty D. Making a mistake E. Fighting with co-workers

A,C,E

Which of the following are important guidelines for effective speaking?

A. Consider your audience B. Use appropriate tone

When problem solving, which step involves creating determining why the problem is occurring?

Analyzing the problem

To be successful, teams need to establish SMART goals. Which of the following goals meets the "M" in SMART? A. Neither of these are correct B.Improve order pick accuracy by 10% C. Both of these are correct D. Reduce the number of work-related injuries on the production line by 50%

C

Which of the following is correct? C. High-performance teams work together toward a common goal and emphasize cooperation and collaboration among workers

C

______ is a team that focuses on a single major issue of concern within a given process? A. Work team B. Department team C. Project team D. Cross-functional team

C