What is Operations Management

Slack et al.'s (2006) Support Ops Functions

1. HR 2. IT/Engineering 3. Accounting/Finance

4 service characteristics (Beech, Chadwick 2013)

1. Intangibility 2. Perishability 3. Simultaneity (production and consumption) 4. Heterogeneous

Slack et al.'s (2006) Core Ops Functions

1. marketing/sales 2. product/service development 3. operations

How the 3 E's aid Ops Mgmt

1. reduce costs 2. increase revenue 3. decrease investment needs 4. provide basis for future ops

Sports Ops Mgmt Roles/Responsibilities

1. understand orientation of org 2. develop ops strat 3. design product/services/processes 4. control product/service delivery 5. measure/improve org performance

Chadwick, Beech (2013) Ops Mgmt Definitions

Concerned with delivering a service/product to a predefined specification. Managing processes/people/resources so goods/services can be delivered in a specified way in the most cost effective style.

Johnston, Clark's (2008) Ops Mgmt Definition

Delivering service to customers, satisfying needs of customers, managing delivery processes, ensuring objectives are met, observing quality of service.

Slack et al.'s (2006) Inputs, Outputs, Goals

Inputs: materials, info, capital, facilities, equipment, staff Outputs: goods/services Goal: satisfied/changed customers