Workplace Readiness StandardDuty 1) Personal Qualities and Abilities Standard 1) 1.CREATIVITY AND INNOVATION: Employs originality, inventiveness, and resourcefulness in the workplace 2) 2.CRITICAL THINKING AND PROBLEM-SOLVING

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to A. research how competitors have done it. B. ignore requests that are outside of your job description. C. ask your coworkers what they would do. D. consult the employee handbook

*A. research how competitors have done it.* B. ignore requests that are outside of your job description. C. ask your coworkers what they would do. D. consult the employee handbook

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated: A. creativity. B. efficiency. C. professionalism. D. big-picture thinking.

*A. creativity.* B. efficiency. C. professionalism. D. big-picture thinking.

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision? A. Evaluate all factors needed and select the most suitable contractor based on the factors B. Ask a coworker to help make the decision and select the best contractor using this rationale. C. Select the contractor who is the most affordable and explain why to your supervisor. D. Select the contractor who is closest in distance to the job location.

*A. Evaluate all factors needed and select the most suitable contractor based on the factors* B. Ask a coworker to help make the decision and select the best contractor using this rationale. C. Select the contractor who is the most affordable and explain why to your supervisor. D. Select the contractor who is closest in distance to the job location.

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed? A. Concentrate on your project first. B. Tell your coworker you are unable to help. C. Evaluate the coworker's role and performance with the project leader. D. Clarify the priority of objectives with the project leader.

A. Concentrate on your project first. B. Tell your coworker you are unable to help. C. Evaluate the coworker's role and performance with the project leader. *D. Clarify the priority of objectives with the project leader.*

Which is the best example of "demonstrating creativity and innovation"? A. Evaluating potential solutions and resources B. Developing and/or improving products, services, or processes C. Displaying a disciplined work ethic D. Prioritizing your job tasks on a daily basis

A. Evaluating potential solutions and resources *B. Developing and/or improving products, services, or processes* C. Displaying a disciplined work ethic D. Prioritizing your job tasks on a daily basis

Which of the following statements best resembles the creative process? A. Find a disruption and imitate it. B. Find a repeating pattern. C. Find a pattern and disrupt it. D. Focus on a single idea and repeat it.

A. Find a disruption and imitate it. B. Find a repeating pattern. *C. Find a pattern and disrupt it.* D. Focus on a single idea and repeat it.

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "Open" sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself? A. Reset the circuit breaker in the basement. B. Replace the bulb in the sign. C. Attempt to switch on another device to see if it has power. D. Call an electrician right away.

A. Reset the circuit breaker in the basement. B. Replace the bulb in the sign. *C. Attempt to switch on another device to see if it has power.* D. Call an electrician right away.

An example of demonstrating creativity and innovation at work is to: A. arrive to work on time each day. B. follow work protocol as stated by the employee policies. C. have a positive relationship with your manager. D. learn to do your job more efficiently.

A. arrive to work on time each day. B. follow work protocol as stated by the employee policies. C. have a positive relationship with your manager. *D. learn to do your job more efficiently.*

The ability to find and allocate available resources to improve a product or service is an example of: A. critical thinking. B. innovation. C. Information security. D. career management.

A. critical thinking. *B. innovation.* C. Information security. D. career management.

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n): A. negotiation B. innovation C. collaboration D. initiative

A. negotiation *B. innovation* C. collaboration D. initiative

Eli proposed a plan to expand his business while cutting costs. This is an example of: A. professionalism. B. big-picture thinking. C. dependability. D. creativity.

A. professionalism. B. big-picture thinking. C. dependability. *D. creativity.*

The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is: A. subjectivity. B. critical thinking. C. brainstorming. D. managing resources.

A. subjectivity. *B. critical thinking.* C. brainstorming. D. managing resources.

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of: A. teamwork. B. critical thinking and problem solving. C. creativity and innovation. D. work ethic.

A. teamwork. B. critical thinking and problem solving. *C. creativity and innovation.* D. work ethic.

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of: A. work ethic and adaptability. B. creativity and innovation. C. integrity and resolve. D. customer service

A. work ethic and adaptability. *B. creativity and innovation.* C. integrity and resolve. D. customer service