2.1

What are the possible sources for creating policies?

Legal, accrediting, and certification mandates as well as any other requirements imposed by external and internal authorities or sources.

What are the six types of power an HIM manager might possess and how would he or she use them?

Legitimate- formal. Employees will do as she requests because her position requires it. Reward- formal. Reward employees for doing what is requested of them. Coercive- formal. punish employees for not doing what was requested of them. *Expert- personal. power is perceived in an individual, who is a subject matter expert. *Referent- personal. possess personal characteristics that make others want to be like them. Not necessarily do anything to earn their power; it is more about personality traits. Informational- leader possessing information. Once the information has been shared, the power is gone. Short-term, does not allow for continuing influence.

What are some tools for use in the controlling management function?

Performance appraisals- set individual job performance standards. Monitor for the period and correct and deviations. Benchmarking- obtain data for key indicators from other similar org's and compare their performance against the benchmarked data. Department budget- used as a control tool. If the budget deviates + or - 2%, the supervisor must justify variances. Dashboard- report of progress measures. Helps leaders follow progress to assist with strategic planning. Scorecard- reports the outcome of measures to help leaders know what they have accomplished. Long-term report.

Name the four functions of management and how an HIM manager applies each to day-to-day operation.

Planning- policies, procedures, and budgets Organizing- coordination of the activities of multiple people to achieve a common purpose Leading- influencing others to meet the goals and objectives of the organization by motivating subordinates, communicating effectively, and effectively using power Controlling- monitoring and correcting of organizational, departmental, and individual performance so goals and objectives are met.

What are the influences in determining managerial span of control?

Skills and abilities of the manager and her employees. Geographical proximity of employees to each other and the manager. Presence of procedures, rules, and guideline. Similarity of supervised tasks. Complexity of supervised tasks. Frequency of interaction between managers and their employees.

Explain the difference between strategic, tactical, and operational plans.

Strategic- entire organization. starts with the org's mission and vision statements and goals set the long-term direction of the org. In place for 3-5 years, annual eval. Tactical- short term. 1-3 years. Created at the division and departmental level. Operational- carried out within the departments. cover daily operations. In place for >1 year.