354 chapter 15
incremental
Which type of innovation do other innovations often rely on?
incremental
Which type of innovation is the most common?
assumptions
_________ are those organizational values that have become so taken for granted over time that they become the core of the company's culture.
disagreeable
_________ conflict management norms resolve conflict in a competitive manner
agreeable
_________ conflict management norms resolve conflict in a cooperative manner.
active
_________ conflict management norms resolve conflict openly.
Passive
_________ conflict management norms tend to avoid addressing conflict.
Organizational culture
_________ is a system of shared norms and assumptions that guides organization members' attitudes and behaviors.
Socialization
_________ is the process through which children learn to become adults in a society.
Organizational socialization
_________ is the process through which employees learn about their organization's culture.
Espoused
_________ values and norms are the preferred values and norms explicitly stated by the organization.
Enacted
_________ values and norms are the values and norms that employees exhibit based on their observations of what actually goes on in the organization.
avoidant
Evading open discussion of the conflict issue is most common within _____________ conflict cultures.
incremental
A(n) _________ innovation continues the technical improvement and extends the applications of other innovations.
radical
The internet was an example of which kind of innovation?
passive-aggressive
The silent treatment is most common within _________ conflict cultures
resists change
The strength or weakness of a culture reflects the degree to which the culture
taken for granted
The values that make up organization culture are often ____.
stories and symbols
Research suggests that organization culture is understood and communicated through the use of
set of shared norms for managing conflict
A conflict culture is a
artifact
A(n) _________ is a physical manifestation of an organization's culture.
implicit, highly
An organization's assumptions are _________ and _________ resistant to change.
intranets
Because work groups develop their own subcultures, _________ can be used to build a common cultural foundation.
be fully aware of the culture's values
Ben wants to take advantage of the existing culture of his organization. To do this, Ben must first
long and difficult
Changing an organization's culture is a(n) _________ process.
culture, no matter how good the strategy is
If a business strategy and corporate culture are pulling in two different directions, the _________ will win _________.
weak positive
In a ______________ culture, employee values and behaviors are consistent with the organization's values, and the culture is receptive to change.
strong positive
In a ______________ culture, employee values and behaviors are consistent with the organization's values, and the culture is resistant to change.
strong negative
In a ______________ culture, the reaction to the arrival of the plant manager is: "Heads up! The plant manager is coming onto the production floor-look busy!"
collaborative
Southwest Airlines has a(n) __________ conflict culture
broad scope
A company that wants to promote a culture of openness and teamwork should ensure that its intranet has a
systems
A(n) _________ innovation creates a new functionality by assembling existing parts in new ways
radical
A(n) _________ innovation is a major breakthrough that changes or creates whole industries
innovative.
According to Fortune magazine, the most admired organizations are those that are the most ____.
all of these
All of the following are mechanisms that can affect the socialization of workers EXCEPT
only small organizations can truly be innovative
All of the following statements are true about innovation EXCEPT
it is usually something that can be accomplished in a day-long new employee orientation program.
All of the following statements are true about socialization EXCEPT
inclusion
An organization's culture of _________ reflects the extent to which majority members value efforts to increase minority representation, and whether the qualifications and abilities of minority members are questioned.
long,long
An organization's culture takes a _________ time to evolve, and it takes a _________ time to change it.
incremental
Athena's company specializes in the design of tennis ball canisters, making them sturdier, cheaper, and easier to open. This is an example of which type of innovation?
it changes so frequently that employees begin to resist further change
Culture resists change for all of the following reasons EXCEPT
avoidant
In a(n) _________ conflict culture, employees actively manage and resolve conflicts cooperatively to find the best solution for all involved parties.
dominating
In a(n) _________ conflict culture, open confrontations are accepted, as are heated arguments and threats.
force organizations to continuously improve their products.
Incremental innovations
secrecy and information hoarding
Intranets with a narrow scope can reinforce a culture of
is entrepreneurial activity that takes place within the organization
Intrapreneurship
No, because once a culture is changed, it tends to stick.
Johnny thinks that changing an organization's culture is like losing weight: It's difficult and it can be done, but the effect is usually temporary. Is Johnny correct?
taking advantage of the culture that is already there
Organization culture can be managed by
which actions are considered acceptable and which are considered unacceptable.
Organizational culture helps people in an organization understand
avoidant
Rather than dealing openly with conflict, a(n) _________ conflict culture resists conflict with tactics such as withholding information or withdrawing from contact with coworkers.
passive-aggressive
Rather than dealing openly with conflict, a(n) _________ conflict culture resists conflict with tactics such as withholding information or withdrawing from contact with coworkers.
corporate research
The most common means of developing innovation in the traditional organization is through
resists change
The positivity or negativity of a culture reflects the degree to which the culture
an appreciation for the status quo
The profile of an entrepreneur typically includes each of the following EXCEPT
observing the behavior of others
What is the most important mechanism of organizational socialization?
try to change the culture
What should a top manager who works in a company with performance-reducing values do?
the actual cultural values rather than those formally espoused
When the culture they observe contradicts the culture formally espoused in corporate pamphlets, new employees come to accept
systems
When the gasoline engine was combined with bicycle and carriage technology to create automobiles, that was an example of which kind of innovation?
they usually reduce organizational performance
Which of the following is NOT true about strong cultures?
radical
Which type of innovation is the least common?