8.1 Plan Quality Management

Inputs: EEFs

-Governmental Agency Regulations -Rules, Standards, and guidelines specific to the application area -Geographic Distribution -Organizational Structure -Marketplace Conditions -Working or operating conditions of the project or its deliverables -Cultural Perceptions

Inputs: Organizational Process Assets

-Organizational quality management system including policies, procedures, and guidelines -Quality templates such as check sheets, traceability matrix -Historical databases and lessons learned repository

Tools & Techniques: Data Analysis: Cost of Quality (COQ)

-Prevention Costs -Appraisal Costs -Failure Costs

Outputs: Quality Management Plan Components

-Quality Standards -Quality Objectives -Quality roles & responsibilities -Project deliverables and processes subject to quality review -Quality contort and quality management activities planned for the project -Quality Tools -Procedures - such as dealing with nonconformance, corrective actions procedures, & continuous improvement procedures

Tools & Techniques

.1 Expert Judgement .2 Data Gathering -Benchmarking -Brainstorming -Interviews .3 Data Analysis -Cost-Benefit Analysis -Cost of Quality .4 Decision Making -Multicriteria Decision Analysis .5 Data Representation -Flowcharts -Logical Data Model -Matrix Diagrams -Mind Mapping .6 Test & Inspection Planning .7 Meetings

Inputs

.1 Project Charter .2 Project Management Plan -Requirements Management Plan -Risk Management Plan -Stakeholder Engagement Plan -Scope Baseline .3 Project Documents -Assumption Log -Requirements Documentation -Requirements Traceability Matrix -Risk Register -Stakeholder Register .4 EEFs .5 Organizational Process Assets

Outputs

.1 Quality Management Plan .2 Quality Metrics .3 Project Management Plan Updates -Risk Management Plan -Scope Baseline .4 Project Documents Updates -Lessons Learned Register -Requirements Traceability Matrix -Risk Register -Stakeholder Register

Tools & Techniques: Meetings

Attendees can include the PM, sponsor, selected team members, selected stakeholders, anyone with responsibility for project quality management activities

Tools & Techniques: Data Representation: Logical Data Model

Can be used to identify where data integrity or other quality issues can arise

Tools & Techniques: Data Gathering: Benchmarking

Comparing actual or planned project practices or standards to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance

Inputs: Project Management Plan: Risk Register

Contains information on threats and opportunities that may impact quality requirements

Outputs: Project Management Plan Updates: Risk Management Plan

Decisions on the quality management approach may require changes to the agreed-upon approach to managing risk on the project

Outputs: Quality Management Plan

Describes the activities and resources necessary for the project management team to achieve the quality objectives set for the project.

Tools & Techniques: Test and Inspection Planning

Determine how to test or inspect the product, deliverable, or service to meet the stakeholders' needs and expectations, as well as how to meet the goal for the product's performance and reliability

Tools & Techniques: Data Representation: Matrix Diagrams

Facilitate identifying the key quality metrics that are important for the success of the project

Inputs: Project Documents: Assumption Log

Has all assumptions and constraints regarding quality requirements and standard compliance

Inputs: Project Management Plan: Stakeholder Register

Helps to identify stakeholders who have a particular interest in or impact on quality

Inputs: Project Management Plan: Requirements Traceability Matrix

Links product requirements to deliverables and helps to ensure reach requirement in the requirements documentation. Provides an overview of the tests required to verify the requirements

Outputs: Project Management Plan Updates: Scope Baseline

May change as a result of this process if specific quality management activities need to be added

Outputs: Project Documents Updates: Risk Register

New risks identified during this process are recorded

Tools & Techniques: Data Representation: Mind Mapping

Often created around a single quality concept. May help in the rapid gathering of project quality requirements, constraints, dependencies, and relationships

Key Benefit

Provides guidance and direction on how quality will be managed and verified throughout the project

Inputs: Project Management Plan: Requirements Management Plan

Provides the approach for identifying, analyzing, and managing the requirements that the quality management plan and quality metrics will reference

Inputs: Project Management Plan: Risk Management Plan

Provides the approach for identifying, analyzing, and monitoring risks

Inputs: Project Management Plan: Stakeholder Engagement Plan

Provides the method for documenting the stakeholders' needs & expectations that provide the foundation for quality management

Inputs: Project Charter

Provides the project approval requirements, measurable project objectives, and related success criteria that will influence the quality management of the project

Inputs: Project Management Plan: Scope Baseline

Scope statement includes the acceptance criteria for the deliverables.

Tools & Techniques: Expert Judgement

Should be considered from those with knowledge/training in: -Quality Assurance -Quality Control -Quality Measurements -Quality Improvements -Quality Systems

Tools & Techniques: Data Representation: Flowcharts

Shows decision points, branching loops, paths, etc. that can provide information on where to incorporate quality checks

Outputs: Quality Metrics

Specifically describes a project or product attribute and how this process will verify compliance to it

Tools & Techniques: Data Analysis: Cost-Benefit Analysis

Tool used to estimate the strengths and weaknesses of alternatives in order to determine the best alternative in terms of benefits provided.

Outputs: Project Documents Updates: Lessons Learned Register

Updated with information on challenges encountered in the quality planning process

Inputs: Project Management Plan: Requirements Documentation

Used by the team to help plan how quality control will be implemented on the project

Tools & Techniques: Data Gathering: Brainstorming

Used to gather data creatively from a group of team members or SMEs to develop the quality management plan that best fits the project

Tools & Techniques: Data Gathering: Interviews

Used to identify project and product quality needs and expectations,.

Tools & Techniques: Decision Making: Multicriteria Decision Analysis

Used to identify the key issues and suitable alternatives to be prioritized as a set of decisions for implementation. Can help prioritize quality metrics

Outputs: Project Documents Updates: Stakeholder Register

Where additional information on existing or new stakeholders is gathered as a result of this process is recorded

Outputs: Project Documents Updates: Requirements Traceability Matrix

Where quality requirements are specified by this process, they are recorded in the matrix