8.1 Plan Quality Management
Inputs: EEFs
-Governmental Agency Regulations -Rules, Standards, and guidelines specific to the application area -Geographic Distribution -Organizational Structure -Marketplace Conditions -Working or operating conditions of the project or its deliverables -Cultural Perceptions
Inputs: Organizational Process Assets
-Organizational quality management system including policies, procedures, and guidelines -Quality templates such as check sheets, traceability matrix -Historical databases and lessons learned repository
Tools & Techniques: Data Analysis: Cost of Quality (COQ)
-Prevention Costs -Appraisal Costs -Failure Costs
Outputs: Quality Management Plan Components
-Quality Standards -Quality Objectives -Quality roles & responsibilities -Project deliverables and processes subject to quality review -Quality contort and quality management activities planned for the project -Quality Tools -Procedures - such as dealing with nonconformance, corrective actions procedures, & continuous improvement procedures
Tools & Techniques
.1 Expert Judgement .2 Data Gathering -Benchmarking -Brainstorming -Interviews .3 Data Analysis -Cost-Benefit Analysis -Cost of Quality .4 Decision Making -Multicriteria Decision Analysis .5 Data Representation -Flowcharts -Logical Data Model -Matrix Diagrams -Mind Mapping .6 Test & Inspection Planning .7 Meetings
Inputs
.1 Project Charter .2 Project Management Plan -Requirements Management Plan -Risk Management Plan -Stakeholder Engagement Plan -Scope Baseline .3 Project Documents -Assumption Log -Requirements Documentation -Requirements Traceability Matrix -Risk Register -Stakeholder Register .4 EEFs .5 Organizational Process Assets
Outputs
.1 Quality Management Plan .2 Quality Metrics .3 Project Management Plan Updates -Risk Management Plan -Scope Baseline .4 Project Documents Updates -Lessons Learned Register -Requirements Traceability Matrix -Risk Register -Stakeholder Register
Tools & Techniques: Meetings
Attendees can include the PM, sponsor, selected team members, selected stakeholders, anyone with responsibility for project quality management activities
Tools & Techniques: Data Representation: Logical Data Model
Can be used to identify where data integrity or other quality issues can arise
Tools & Techniques: Data Gathering: Benchmarking
Comparing actual or planned project practices or standards to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance
Inputs: Project Management Plan: Risk Register
Contains information on threats and opportunities that may impact quality requirements
Outputs: Project Management Plan Updates: Risk Management Plan
Decisions on the quality management approach may require changes to the agreed-upon approach to managing risk on the project
Outputs: Quality Management Plan
Describes the activities and resources necessary for the project management team to achieve the quality objectives set for the project.
Tools & Techniques: Test and Inspection Planning
Determine how to test or inspect the product, deliverable, or service to meet the stakeholders' needs and expectations, as well as how to meet the goal for the product's performance and reliability
Tools & Techniques: Data Representation: Matrix Diagrams
Facilitate identifying the key quality metrics that are important for the success of the project
Inputs: Project Documents: Assumption Log
Has all assumptions and constraints regarding quality requirements and standard compliance
Inputs: Project Management Plan: Stakeholder Register
Helps to identify stakeholders who have a particular interest in or impact on quality
Inputs: Project Management Plan: Requirements Traceability Matrix
Links product requirements to deliverables and helps to ensure reach requirement in the requirements documentation. Provides an overview of the tests required to verify the requirements
Outputs: Project Management Plan Updates: Scope Baseline
May change as a result of this process if specific quality management activities need to be added
Outputs: Project Documents Updates: Risk Register
New risks identified during this process are recorded
Tools & Techniques: Data Representation: Mind Mapping
Often created around a single quality concept. May help in the rapid gathering of project quality requirements, constraints, dependencies, and relationships
Key Benefit
Provides guidance and direction on how quality will be managed and verified throughout the project
Inputs: Project Management Plan: Requirements Management Plan
Provides the approach for identifying, analyzing, and managing the requirements that the quality management plan and quality metrics will reference
Inputs: Project Management Plan: Risk Management Plan
Provides the approach for identifying, analyzing, and monitoring risks
Inputs: Project Management Plan: Stakeholder Engagement Plan
Provides the method for documenting the stakeholders' needs & expectations that provide the foundation for quality management
Inputs: Project Charter
Provides the project approval requirements, measurable project objectives, and related success criteria that will influence the quality management of the project
Inputs: Project Management Plan: Scope Baseline
Scope statement includes the acceptance criteria for the deliverables.
Tools & Techniques: Expert Judgement
Should be considered from those with knowledge/training in: -Quality Assurance -Quality Control -Quality Measurements -Quality Improvements -Quality Systems
Tools & Techniques: Data Representation: Flowcharts
Shows decision points, branching loops, paths, etc. that can provide information on where to incorporate quality checks
Outputs: Quality Metrics
Specifically describes a project or product attribute and how this process will verify compliance to it
Tools & Techniques: Data Analysis: Cost-Benefit Analysis
Tool used to estimate the strengths and weaknesses of alternatives in order to determine the best alternative in terms of benefits provided.
Outputs: Project Documents Updates: Lessons Learned Register
Updated with information on challenges encountered in the quality planning process
Inputs: Project Management Plan: Requirements Documentation
Used by the team to help plan how quality control will be implemented on the project
Tools & Techniques: Data Gathering: Brainstorming
Used to gather data creatively from a group of team members or SMEs to develop the quality management plan that best fits the project
Tools & Techniques: Data Gathering: Interviews
Used to identify project and product quality needs and expectations,.
Tools & Techniques: Decision Making: Multicriteria Decision Analysis
Used to identify the key issues and suitable alternatives to be prioritized as a set of decisions for implementation. Can help prioritize quality metrics
Outputs: Project Documents Updates: Stakeholder Register
Where additional information on existing or new stakeholders is gathered as a result of this process is recorded
Outputs: Project Documents Updates: Requirements Traceability Matrix
Where quality requirements are specified by this process, they are recorded in the matrix