AES Semester review Part12
Why is it necessary to reconcile the bank statement with the office check ledger? -To ensure the accuracy of both documents -To find out which deposits have been processed -To find out which checks have not been processed -All of the above
All of the above
Why should outgoing calls be kept short and to-the-point?
All of the above
Which patients should be considered infectious?
All patients should be considered infectious
What causes anaphylactic sock?
Allergic reaction
How can you apply a condom catheter to avoid irritating the patient's skin?
Allow space between the drainage tip and glans of the penis.
Which of the following is a basic principle of bioethics?
Autonomy and Justice
What causes hemorrhagic shock?
Blood loss
Which method should be attempted first when trying to remove a foreign object from the nose?
Blowing the nose
Which of the following type(s) of check is guaranteed not to bounce? -Personal check -Certified check -Money order -Both a personal check and a certified check -Both a certified check and a money order
Both a certified check and a money order
When should hands be washed when you will be wearing gloves?
Both before and after wearing gloves
How many cubic centimeters are equal to 6 ounces?
60 mL 30 mL 180 mL<---- 360 mL
What is a UCR fee?
A fee for the amount that physicians in the same geographic area most commonly charge for the same service
Which of the following describes a system?
A group of individual parts that work together to form a unified whole
Where tab allows you to find your To-Do list? A B C D
A home
Why is it important for health care workers to wear personal protective equipment?
All of the above
Where may a bedpan be placed before giving it to a patient?
Floor Bed<--- Overbed table Bedside stand
What may be given through IV therapy?
Fluids Medication Blood All of the above<-----
Which of the following is NOT true of foreign bodies in the ear?
Foreign bodies in the ear cause extreme pain.
Which heat-induced condition is treated by removing clothing and getting the patient into a tub of cool water?
Heat stroke
Who is known as the "Father of Medicine"?
Hippocrates
What should be done with food that is leftover in an isolation room?
It should be disposed in the patient's room.
Why should an assistant smile when talking on the telephone?
It will be heard in the voice just as it would be seen in person.
Why should transmission-based garments never be removed outside of an isolation room?
It would increase the risk of spreading infection
Physical safeguards of HIPPA's Security Rule are:
Measures, policies, and procedures to protect electronic information systems from natural and environmental hazards, as well as unauthorized intrusion.
People should eat a variety of which type of food?
Meat Vegetables and fruits<----- Milk Grains
Hand washing, routine cleaning and using PPE are examples of what type of practice?
Medical asepsis
Cindy works as a secretary for a hospital administrator. At work one morning, she dropped a heavy box and broke her foot. She will still be able to perform all her regular job functions. What level of Workers' Compensation disability is this? 1. Medical treatment only 2. Permanent, total disability 3. Temporary, partial disability 4. Temporary, total disability 5. Permanent, partial disability
Medical treatment only
Why is it so important to keep a record of telephone messages?
Messages are considered to be legal documentation.
What type of disorder is diabetes?
Metabolic
Which invention allowed scientists to discover cells?
Microscope
What is one advantage of individual insurance over group insurance?
More choice of policies
Which type of burn is also called a partial-thickness burn?
Second-degree
Which of the following endorsements specifies the person to whom the endorser is making the check payable? -Blank endorsement -Special endorsement -Restrictive endorsement -Qualified endorsement
Special endorsement
Which of the following is NOT true of splints and slings?
Splint an injured limb if EMS will soon be arriving
Another physician calls with an important question and asks to be put through to the office physician immediately. But the office physician is in the middle of a patient exam. What is the most appropriate response for the assistant?
Take a message to be returned as soon as possible.
In the workplace, every employee is a member of a ____.
Team
Recognizing oneself as part of a whole and working toward a common purpose is called what?
Team identity
What happens to a team without good leadership?
Team may become unproductive and dis-unified
What can pagers display?
Telephone number to call back Digital text message All of the above
Which of the following actions should you FIRST take if you think you are a victim of harassment?
Tell the person to stop the behavior
Which of the following is NOT true of incontinent patients?
The condition is almost always permanent.
What major medical breakthrough was made during the Industrial Revolution?
The connection between structure and function is realized.
A patient has a major wound to the wrist. What pressure point should be used to stop bleeding?
Brachial artery
A stroke is the reduction or lack of blood supplied to which organ?
Brain
What causes neurogenic shock?
Brain and spinal cord injury
What is a fracture?
Break in a bone
What is the name of the world's first pandemic, which occurred during the Dark Ages?
Bubonic Plague
What is a function of vitamins and minerals?
Build, maintain, and repair cells<------ Cushion the organs and bones Give the body energy All of the above
Thomas asked a co-worker out on a date. The co-worker laughed and started making fun of him in front of other employees. For Thomas, this is an example of __________
Bullying
Which of the following is a sign of poisoning?
Burning and redness around the mouth and lips
Important business data that is not known to the public is considered what type of information
Business
Which food is part of the Milk group?
Butter Cheese<----- Cream All of the above
Ismael wants to eat well. Which is the healthiest fat that he can use to sauté chicken?
Butter Shortening Margarine Canola oil<----
How can a physician consultation be scheduled?
By an assistant, By a patient, By a physician, All of the above
How do viruses reproduce?
By invading living cells
Which of the following is NOT used to sanitize?
Dry heat
How long can a single pair of gloves be used?
During care for one patient
A patient must be with a practice for more than a year to be considered an established patient
False
Assistants should open envelopes by sliding their finger under the sealing flap and then sliding it across the top edge to the other side.
False
In discounted fee-for-service reimbursement, a participating provider can bill patients belonging to the network for the amount over the insurance contribution.
False
It is acceptable for an office assistant to let the phone ring up to 10 times before answering it.
False
It is okay to threaten a patient who has not paid with legal action, even if this is an action the office is not currently planning to take.
False
Main terms in diagnostic coding systems, such as the ICD-10-CM, can be anatomical sites.
False
Payments received by mail do not have to be posted to the patient ledger. -True -False
False
Reconciling the bank statement is optional. -True -False
False
TRUE or FALSE: Working in the healthcare industry is a very independent profession that challenges you to rely only on yourself.
False
Telephone messages in a medical office should be discarded immediately after action has been taken on them to protect patient privacy.
False
The HITECH Act strengthens HIPAA by having fewer rules and lighter penalties in privacy and security laws to assure compliance in keeping client's PHI safe and secure.
False
The ending balance on the bank statement will always be the same as the current balance in the check ledger. -True -False
False
The goal of HIPAA is to safeguard hospitals and hospital staff from making errors in the care of a patient.
False
True or False. An individual may be eligible for both TRICARE and CHAMPVA.
False
When a patient makes a payment to a collection agency, the entire amount of that payment will be sent to the medical office. -True -False
False
When answering the telephone, it is optional for the assistant to identify the caller.
False
Which of the following best describes an insurance carrier's allowed charges?
Fees an insurance carrier is willing to pay for a particular service
Which of the following is NOT a characteristic of an effective team?
Few meetings
As an assistant, TJ deals with many people who want to see the physician. How should he handle all these people?
Filter their request.
Which type of burn should you flush with cool water?
First degree or mild second degree
Who processes Medicaid claims? 1. The Centers for Medicaid Services 2. Fiscal intermediaries 3. Each state government
Fiscal intermediaries
Kaylie wants to increase her fiber intake. What should Kaylie eat?
Fish Yogurt Baked goods Vegetables<----
How many back blows should be given to an infant?
Five with enough force to dislodge the object
How many digits does a procedural code have?
Five, with two-digit, optional modifiers
Why are Intake and Output charts important?
To see at-a-glance if the digestive system is working properly To prevent dehydration or over-hydration<----- To see if a patient is eating too much or too little To prepare patients for surgery and other procedures
What is it called when a speaker's feelings are expressed through speech?
Tone of Voice
A patient calls to get more instructions for the prescribed treatment. What is the most appropriate response for the assistant?
Transfer the call to a nurse.
A medical office assistant may use triage when scheduling patients for appointments.
True
A medical office assistant should always consult the office guidelines for preferred methods of scheduling.
True
A message pad and pens should be kept by the telephone in a medical office at all times.
True
An essential modifier, if available, must be included in the code.
True
It is a good idea to keep a list of questions by the telephone to help with handling emergency calls.
True
Legally and ethically, a medical office is bound to give patients aid even after regular office hours.
True
Main terms in procedural coding systems, such as the CPT-4, can be anatomical sites.
True
Medical office assistants may be required to perform accounting tasks. -True -False
True
TRUE or FALSE: Healthcare facilities should have processes in place that make it clear when you should resolve an issue on your own or escalate the problem.
True
When annotating letters, assistants should answer any questions that they are able to answer.
True
With fee-for-service plans, patients are reimbursed for health care expenses after out-of-pocket payments are made.
True
If back blows do not clear an obstructed airway in an infant, what is the next step a rescuer should take?
Turn the infant over and perform chest thrusts.
Which of the following toileting methods is appropriate for patients who are able to ambulate to the bathroom with help?
Urinal Bed-side commode Toilet <-- Bedpan
Which of the following is NOT an example of output?
Urine and feces Emesis Blood platelet IV<--------- Irrigation drainage
How should you treat a pregnant choking victim?
Use chest thrusts.
Lyme disease can be spread through which mode of transmission?
Vectorborne
Which of the following is NOT a sign of cardiac arrest?
Victim is holding their throat and gasping for breath.
When are calls from other medical personnel usually transferred directly to the office physician?
When the physician who is calling asks to be put through at once.
When does choking occur?
When the trachea is blocked
Which of the following is true of autoclaving?
items for a specific procedure are often wrapped together
What is the standard procedure for recording a pt's name for an appointment?
last name, first name
In addition to blocking out professional travel in the appointment book, assistants may arrange the flights and accommodations for physicians.
true
Medical office assistants are responsible for scheduling and cancelling appointments.
true
The Notice of Privacy Practices (NPP) outlines how a client's information can be __________.
used or disclosed.
When using an elastic or roller gauze bandage, by how much should you overlap the bandage with each wrap?
½ the width of the bandage
What is the goal of bladder and bowel training?
To save staff time by getting all patients on a similar schedule To regulate the amount of output produced by the patient To instruct the patient how to care for themselves after an episode of incontinence. To restore normal control of elimination<----
Which type of heart attack symptoms are nausea, dizziness, and heavy perspiration?
"Silent"
How far should the telephone mouthpiece be placed from the lips?
1 inch away
How many milliliters are equal to 1 ounce?
1 mL 3 mL 10 mL 30 mL<------
How many milliliters are equal to 10 ounces?
1 mL 30 mL 100 mL 300 mL<----
Approximately how long after cardiac arrest do brain cells begin to die?
1 minute
What is the maximum amount of time a caller should be left on hold before the assistant checks back with the caller?
1-2 minutes
What is the number for the Poison Control Center?
1-800-222-1222
When feeding a patient, how full should the spoon be?
1/4 1/3<---- 1/2 3/4
What is the standard time assigned to a prenatal examination?
15 minutes.
What is the ratio of chest compressions and rescue breaths during pediatric CPR when there are multiple rescuers?
15:2
When adjusting crutches for fit, how many inches should there be between the axillary bars and the patient's underarms?
2 inches
What is the maximum amount of time a patient should wait to be seen?
20 minutes.
According to the Rule of Nines, what is the burn percentage of a patient with burns to the front of the torso and the front side of both arms?
27
During CPR, what is the ratio of chest compressions to rescue breaths in adults?
30 compressions to 2 breaths
How much blood is pumped during an effective chest compression compared to a normal heartbeat?
30%
What is the ratio of chest compressions and rescue breaths during pediatric CPR when there is one rescuer?
30:2
What level of fault is the following example: Tony, who works in the billing department of the hospital, was disgusted that he didn't receive the raise wanted. As a result, Tony sold some of the client's credit card information for extra money.
4
After applying a sling, how elevated should the patient's hand be?
5 or 6 inches above the elbow
What is the minimum amount of water that an average sized adult requires daily?
500 mL 1500 mL<---- 2500 mL 5000 mL
A patient with hypothermia will have a temperature below what reading?
95 degrees
In which situation is it unlikely that a catheter would be used?
A 18-year-old female having stitches applied to a laceration on her forearm
How can you tell whether a trash container is for regular or biohazardous waste?
A biohazardous container has a red bag marked with the universal biohazardous symbol.
Which of the following victims needs abdominal thrusts?
A victim who cannot talk and is grabbing their throat
Redness, oozing pus and a fever can indicate what?
A wound had become infected
For workplace harassment to be considered illegal, it must meet which of the following criteria
A,b, and C
An assistant is responsible for which of the following?
All of the above
For which of these types of telephone calls is it acceptable for the office assistant to take a message much of the time?
All of the above
What factors should be considered when choosing a scheduling system?
All of the above
What is considered an important approach to problem solving and medical research?
All of the above
What type of bandage can be used to secure dressings?
All of the above
Which of the following are considered routine patient telephone calls?
All of the above
Which of the following are valid reasons to stop CPR?
All of the above
Which of the following can affect the methods for clearing an airway?
All of the above
Which of the following is a feature of practice-management software?
All of the above
Which of the following items is an airborne precaution? Wearing a respiration mask Keeping the room at negative pressure All of the above
All of the above
Which of the following serves as a reminder for patient appointments?
All of the above
Which of the following skills will a medical office assistant need to perform accounting tasks? -Good organizational skills -Computer literacy skills -Communication skills -All of the above
All of the above
Which of these items may be found on a standard message form?
All of the above
Why is it important for teams to have frequent meetings?
All of the above
What is one of the advantages of double-booking appointments?
Allows for urgent care when there are no available appointments
What is the purpose of an ostomy?
Allows waste to be expelled
Which of the following is a non-profit organization?
American Cancer Society
Which of the following is a sterile field?
An area covered with a sterile towel and containing only sterile supplies
What is a referral?
An authorization for a patient to receive specialized services from another practice
In a best-case scenario, emergency care is performed by whom?
An emergency care professional
What is the name of a patient bill that records services and charges for a specific time period?
An invoice
Which of the following definitions best describes a deposit slip? -An itemized statement of ATM withdrawals -A careless mistake made when depositing money -An itemized memo of funds to be posted to a bank account -A receipt given to patients after they pay their bill
An itemized memo of funds to be posted to a bank account
What is a foreign body?
An object in the body that does not belong there
Which of the following piece of information is important to relay to Poison Control and EMS?
An open bottle lying next to the patient
Which of the following best defines the term "disbursement"? -An outgoing amount of money from the office -The fee charged by the office's banking institution -The posting of a payment made by a patient -An incoming amount of money from an insurance company
An outgoing amount of money from the office
Which of the following is true when it comes to obstructions in the trachea?
An unconscious victim may be easier to treat because the muscles in the throat relax.
Which technology allows a patient to speak with a human?
Answering Service
How might a physician deal with an underpaid insurance claim?
Appeal the insurance carrier's decision
Why do assistants include the abbreviation NP when entering a new patient's appointment in the appointment book?
As a reminder to have the patient complete registration forms
When should daysheets be updated? -At the end of each day -As each transaction takes place -At the end of each month -After five or more transactions have taken place -At the end of each week
As each transaction takes place
What is the best way for health care workers to elicit the greatest amount of information from patients?
Ask broad questions.
What is an appropriate response for assistants who feel they may lose their temper with a difficult caller?
Ask for another staff member's help
What is the best way to filter a salesperson's request to see the physician without disrupting the office schedule?
Ask for product information and a business card
How should you handle the caller when transferring a call?
Ask the caller's permission to place the call on hold and make the transfer.
Accounts receivable are considered ____. -Liabilities -Assets -Debts -Equity
Assets
Which of the following is the correct equation for determining equity? -Assets - Liabilities = Equity -Assets + Liabilities = Equity -Liabilities - Assets = Equity
Assets - Liabilities = Equity
What is a benefit of having the assistant schedule a consultation referral?
Assistants can record information on the referral form, Assistants can communicate important details, Patients may be less anxious if they don't have to schedule it themselves, All of the above
Which of the following is true about emergency hospitalization?
Assistants still must be prepared with the pt's info.
How long should you spend checking for a pulse and normal breathing during pediatric CPR?
At least 5 seconds, but no longer than 10 seconds
Ideally, when should patient payments be received?
At the time of service
When sorting mail, where should the most urgent and important mail be placed?
At the top of the pile
What kind of leadership style would be best to employ if quick decisions are needed on a team?
Autocratic
Which technology uses a recorded message with a series of directions for callers to press buttons to reach the correct party?
Automatic Routing Unit (ARU)
Which type of crutches requires patients to bear weight with their hands?
Axillary and forearm
What button would you use to find video tutorials or forums? A B C D
B get help
What should the assistant do when a patient stops at the front desk after an appointment?
Exercise proper customer service and collect the required payment Review the patient's chart to make sure it is complete Check if the patient needs a follow-up visit
Which agency developed standard precautions?
CDC
Which military-sponsored health insurance program is for veterans who were disabled in the line of duty? 1. CHAMPUS 2. CHIP 3. TRICARE 4. CHAMPVA
CHAMPVA
Which of the following is true?
CPR may prevent biological death if performed immediately after clinical death.
Which technology allows telephone calls to be sent to another appointed number?
Call Forwarding
What steps can a medical office assistant take to fill a canceled appointment time?
Call patients who have appointments scheduled later that day or week
What is the first thing an assistant should do after receiving a patient overpayment? -Call the patient's bank. -Tear up the check. -Alert the physician on duty. -Call to inform the patient.
Call to inform the patient.
How should assistants respond to disruptions in the office schedule?
Calmly
What is the key response for an assistant who is dealing with an angry telephone caller?
Calmly reassuring the caller of concern and intention to help.
What does the abbreviation "C" represent in practice-management software?
Cancellation
Which of these patients may be placed on a high-calorie diet?
Cancer patient Underweight patient Anorexic patient
Which of the following insurance reimbursement methods pays a set fee per patient?
Capitation
What nutrient source should make up 20% to 35% of an adult's diet?
Carbohydrates Fats<------- Proteins
What does the body use to build, maintain, and repair cells?
Carbohydrates Proteins<------ Fats
Which of the following conditions poses the greatest threat to a person's life?
Cardiac arrest
What should be written in the Pay to the Order Of section of a check to establish a petty cash fund? -The medical office assistant's name -Cash -The physician's name -The name of the medical office
Cash
What is a tube used to drain fluid through a body opening?
Catheter
Which of the following is NOT true of burns?
Cause little pain or long-lasting trauma
Which technology permits two-way communication?
Cellular Phones
Efficiency, strength, and focus typically result from a respect for what?
Chain of command
If a person is always asking questions and challenging concepts, what role can this person play on a team at work?
Challenger
A team member is out sick and she has a presentation to make. You gather her presentation material and do the presentation yourself. What type of role are you taking on the team?
Chameleon
What should be done if a patient has swallowed poison and is unconscious?
Check for breathing and give artificial breaths, if needed
In two-person CPR, if the victim is unresponsive, what two tasks should happen immediately?
Check for pulse and breathing; activate emergency response system
If an airway obstruction is removed in an unresponsive infant, what is the next step?
Check for responsiveness.
In which of the following ledgers would an assistant look to find the most current bank balance? -Accounts receivable ledger -Patient ledger -Check ledger -Accounts payable ledger
Check ledger
Which part of a health history includes information about the patient's reason for seeking medical help?
Chief complaint
For whom was CHIP originally created to cover? 1. Young families 2. Pregnant women 3. Children 4. The elderly
Children
What is the most common cause of choking for young children and infants?
Choking on small objects they accidentally swallowed
CPR has three basics steps. Which of the options below shows the correct order for these steps?
Circulation, airway, breathing
The strings and elastic bands of masks and eyewear are considered _____?
Clean
What is the purpose of an enema?
Cleanse the lower bowel
What is a benefit of using a PHR?
Client's information is stored in one place
If an insurance carrier agrees to pay 75% of the cost of a service and requests the patient pay the remaining 25%, this is what kind of expenses?
Coinsurance
What should be applied to a bone or join injury if immediate professional medical help will be unavailable for an extended amount of time?
Cold Compress
Which of the following is a trait that effective leaders demonstrate?
Commitment
What is another term for an orthopedic pan, or a special bedpan used for patients who have difficulty moving?
Commode Fracture pan<---- Urinal Catheter
Which type of heart attack symptoms are chest pain, difficulty breathing, and irregular or rapid heartbeat?
Common
What kind of proteins are found in animal sources, such as meat, poultry, fish, eggs, milk, and cheese?
Complete proteins<---- Incomplete proteins
Which of the following is true of a diabetic diet?
Complex carbohydrates are a better choice for diabetes.
Lydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with this rule. What should Lydia do?
Comply with the rule and wear appropriate shoes.
What effect can rescuer fatigue have on chest compressions?
Compressions become shallow and ineffective.
What is required of all conflict resolution strategies?
Compromise
When solving a problem in a group situation, which of the following traits should be demonstrated?
Compromise
Which technology is used for three or more people in different geographical areas to "meet" by phone?
Conference Call
Keeping sensitive personal and business information private is called
Confidentiality
Select the definition for willful neglect.
Conscious or intentional failure to perform a duty due to negligence.
The outside of a gown is considered _____?
Contaminated
What is the priority in treating shock?
Controlling the cause
What is another name for a seizure?
Convulsions
Which of the following is not a part of personal care?
Covering tattoos
An EHR is a paper record that is created, managed, and consulted by authorized providers and staff from across more than one health care organization. True False
F
Presenting incomplete and inaccurate information about a client's health to healthcare providers is a benefit of an EHR, according to the HITECH Act. False True
F
What does FAST stand for?
Face, Arms, Speech, Time
Which of the following is true about healthcare facilities?
Facilities should have a mission and measurable goals.
Select the definition for reasonable cause.
Facts or circumstances that would lead a reasonable person to believe a violation had occurred.
Stella is preparing a sterile tray for a dressing change. While preparing the tray, a nurse calls her name, and she turns her back on the tray for a few minutes. What should Stella do next?
Create a new tray
Which of the following is true of crutches?
Crutches that are not adjusted properly can cause injury.
What button is used to lock the screen? A B C D
D lock
Question # 9 What tab allows you to read emails? A B C D
D messages
Ideally, how often should money received by the office be deposited? -Daily -At the discretion of the medical office assistant -Weekly -When the sum reaches over $1,000
Daily
Which of the following is an example of a time management tool?
Daily planner
Which of the following is true?
Death from choking is uncommon because rescuers act quickly to clear the airway.
In health insurance, what is the amount of money that must be paid by the patient each year before the insurance agency begins to make payments?
Deductible
Which of the following is NOT true?
Dehydration can be caused by a lack of water intake. The body can live longer without water than it can without food.<----- Dehydration can be caused by diarrhea and vomiting. Dehydration is a lack of water in body tissues.
You are asked to lead a team that needs to develop many creative solutions for the company's manufacturing problems. What type of leadership style is best for this team?
Democratic
Which of the following is NOT part of the assistant's role during bladder and bowel training?
Developing a training plan based on a patient's needs<---- Keep accurate records Follow the patient's care plan Encourage and support patients' efforts
In ancient times, which of the following helped to slow the spread of disease?
Development of sewer systems
Which of the following is true of diabetes?
Diabetes is caused when the body produces too little insulin.
Which term refers to word choice?
Diction
Which type of documentation has a purpose of releasing the patient back to their regular lifestyle and giving a record of the interactivity among health care providers?
Discharge report
Workplace _________ is when an adverse or hostile job action is taken against a person because of a Protected characteristic
Discrimination
Which of the following is the best method for communicating team goals?
Discuss goals in a group meeting
Which type of bone or joint injury occurs when a bone separates from a joint or is moved out of place in the joint?
Dislocations
Which of the following is true of documentation?
Documentation is perhaps the most critical communication that a health care worker will create.
What technique should be used to remove items from an isolation unit?
Double-bagging technique
Tom, a medical office assistant, receives a call from a patient who has what sounds like a serious infection. How should Tom schedule the acutely ill patient?
Double-book the appointment, if necessary.
Which manual bookkeeping system has a built-in way to check for errors? -Double-entry system -Single-entry system -Pegboard system
Double-entry system
Which of these is the most appropriate way to make corrections in a manual bookkeeping system? -Cover the mistake with liquid paper and write over it. -Draw one line through the mistake and enter the correction above. -Scribble through the mistake until it is unreadable. -Leave the mistake, but make a mental note to tell the auditor.
Draw one line through the mistake and enter the correction above.
Which item is used to stop bleeding, prevent infection, absorb secretions, and treat pain?
Dressings
Which of the following is NOT true of dressings and bandages?
Dressings and bandages used in emergencies must be sterile.
How is a used sharp disposed of?
Drop the entire sharp into a sharps container.
Courtesy is far less important for outgoing telephone calls than it is for incoming calls.
False
For short breaks in a telephone conversation, an assistant should cover the mouthpiece with a hand instead of using the hold feature.
False
If a patient plans to use a credit or debit card as payment, the physician is allowed to charge a higher fee for the patient's service.
False
If an office uses a computerized bookkeeping system, understanding manual bookkeeping is unnecessary. -True -False
False
If an office uses automatic withdrawal to pay bills, those payment amounts do NOT need to be posted on any office ledgers. -True -False
False
Information on the claim form will not include the patient's diagnosis.
False
Patients have no responsibilities regarding their healthcare.
False
Paying the office's utility bill is an example of income. -True -False
False
When screening telephone calls, the assistant should do whatever it takes to keep a patient from speaking with the physician at any time.
False
When should a patient be in an upright position for feeding?
During the feeding 1 hour after the feeding All of the above<----
What is the term that means a person is unable to predict and control elimination?
Dysphagia Aspiration Incontinent<---- Continent
How often must a patient meet the deductible?
Each year
Which of the following are key locations on the body to check for frostbite?
Ears, hands, feet, and nose
EHR stands for _______________. Electronic Height Record Elementary Health Recording Electrical Health Recording Electronic Health Record
Electronic Health Record
Samantha received a large cut that demands immediate attention. The physician cannot perform the procedure and immediately sends Samantha to the hospital. What type of hospitalization is this?
Emergency
Which of these types of telephone calls warrants immediately notifying the physician?
Emergency Calls
What does EMS stand for?
Emergency medical services
You just started working for a company, where should you first look to find a confidentiality policy concerning information you might be handling
Employee handbook
What is the benefit of using SOAP notes?
Employees know where to look for information.
Which of the following is true about organizational structures in healthcare facilities?
Employees must respect the roles of other team members.
Who pays the premiums for Workers' Compensation insurance? 1. The Workers' Compensation Board 2. Employers 3. Employees 4. The federal government
Employers
Which of the following is true about patient-centered care?
Empowers the patient
Which of the following is true of using bedpans?
Empty bedpans can be left uncovered next to the toilet. Bedpans are only used for bowel movements. It must be covered while taking it to the bathroom.<--- Bedpans are washed carefully and shared by several patients.
What does the term defecation mean?
Empty the bladder of liquid waste Discharge solid waste from the body<----- Pump contents from the stomach All of the above
What does the term void mean?
Empty the bladder of liquid waste<--- Discharge solid waste from the body Pump contents from the stomach All of the above
What do nutrients do?
Enable the body to grow, maintain, and repair itself Give the body energy Help different systems in the body work properly All of the above<------
Which of the following is an example of enthusiasm?
Encouraging the team
What is the term for giving fluids directly into a vein?
Enteral nutrition Jejunostomy Intravenous therapy<--- Gastrostomy
What is the term for tube feeding?
Enteral<------ Therapeutic Dysphagia Intravenous
Why is the pegboard system also called the "write-it-once" method? -Superbills are not used with the pegboard system. -Entries are posted to several records at once. -The pegboard system requires fewer records to be kept. -The office is not required to issue receipts.
Entries are posted to several records at once.
What should an employee do if a goal fails to be accomplished?
Evaluate the goal and determine the reason for failure.
Adrian uses the problem solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?
Evaluate the results and create a new solution.
A catheter drainage bag should be emptied at least how often?
Every 8 hours
Which of the following is true?
Every body fluid must be considered infectious.
When should a receipt be issued to a patient?
Every time the patient makes a payment in the office
How often must the medical office assistant confirm a patient's Medicaid eligibility? 1. Every year 2. Every visit 3. Every six months 4. Every month
Every visit
How should subjective statements by the patient be documented?
Exact words in quotation marks
What level of government administers Medicare?
Federal
What does it mean to schedule by exception?
Fitting emergencies into the schedule, even if the office is busy
Natalie is a secretary and must complete a large amount of filing this afternoon. At 1:00 PM, the office receptionist gets sick and goes home. The manager asks Natalie to fill in at the front desk for the rest of the afternoon. Which trait does Natalie demonstrate by adjusting her schedule?
Flexibility
Why might a patient be referred to another physician or facility?
For testing For a second opinion For an examination All of the above
What should an assistant do with an incoming piece of mail with the notation PRIVATE?
Forward the piece of mail to the person to whom it is addressed
If a patient is diagnosed with a fractured ankle, which of the following terms would you use as a main term?
Fracture
What type of violation is billing for a service that was never provided?
Fraud
What type of violation is unbundling procedural codes?
Fraud
In which type of feeding is a tube is inserted into the stomach through the nose?
Gastrostomy (G) Nasogastric (NG)<------- Jejunostomy Nasointestinal
As a result of people living longer, which of the following is true?
Geriatric care is in high demand
What should you do if there are foreign bodies in a wound?
Get professional help
What is the first and foremost essential first aid factor?
Get proper first aid training.
Which of the following is NOT a basic principle of first aid care?
Give a disoriented patient some water or a snack.
If a person has a pulse but is not breathing, what should be done?
Give rescue breaths every 5-6 seconds; check pulse and breathing every 2 minutes.
Which method is used to clear an obstructed airway in an infant?
Give sets of 5 back blows and 5 chest thrusts.
What types of PPE should be available to employees of a nursing home?
Gloves, masks, eyewear, gowns and CPR shields
What does prompt attention to answering the telephone show?
Good public relations Efficiency of the office All of the above
How is output measured?
Graduated containers or bags<----- Same as the input for the previous hour All output is estimated Size of a spill
What is the correct way to handle a telephone handset?
Grasp it around the middle
If an individual is enrolled in an insurance plan through a benefits package at work, what kind of enrollment is this?
Group
If the assistant cannot find an appropriate procedural code in the CPT-4, where should the assistant look next?
HCPCS Level II
What Act outlines the use of Electronic Health Records? HITECH Act Health Care Reform Act Affordable Care Act Equal Pay Act
HITECH Act
Why might a caller refuse to give a name or reason for the call?
He fears being prevented from speaking to the physician.
A patient, Trent, is scheduled for a 7:45 AM hospital admission. What does this mean?
He will be formally checked into the hospital at 7:45.
A triangular bandage is often used on which part of the body?
Head
Which technology is worn on the body for more freedom of movement?
Headset
HIT stands for
Health Information Technology
Select the definition for covered entity.
Health care providers, facilities, and any related employees and staff.
Which of the following types of insurance plans is most likely to use capitation as its reimbursement method?
Health maintenance organizations
Which type of managed care plan generally reimburse physicians using capitation?
Health maintenance organizations
Which group is responsible for caring for clients?
Healthcare Provider
Which of the following causes of cardiac arrest is most common among much older victims of cardiac arrest?
Heart condition
A football player has been practicing all day and suddenly feels a sharp pain in his right calf. What condition is likely affecting this patient?
Heat cramps
Which heat-induced condition is treated by applying firm pressure to the affected area?
Heat cramps
Which head-induced condition includes pale, clammy skin and excessive perspiration?
Heat exhaustion
Which heat-induced condition can cause body temperature in excess of 105 degrees F?
Heat stroke
Which of the following is NOT a symptom of a stroke?
Heavy pressure on the chest
Which of the following is true of heart attacks?
Help the patient administer nitroglycerin or aspirin.
Jesse Lukas is a beneficiary of both his mother's and his father's insurance policies. His mother's birthday is November 1, and his father's birthday is on December 2. Which parent's policy will provide Jesse's primary coverage?
His mother's
What is the telephone feature required to interrupt a conversation to answer another call?
Hold
Which of these statements about emptying a urinal is true?
Hold the urinal close to the toilet bowl while pouring.<----- Do not rinse the urinal between each use. Dispose the contents of the urinal into a biohazard bag. Dispose of the urinal after each use.
Bradley was late to work this morning. However, no one saw him come in late. When filling out his time sheet, he is tempted to record that he arrived at work on time. But Bradley does the right thing by recording the actual time that he arrived at work. Which trait does he demonstrate?
Honesty
Travis is confronted by a pharmaceutical rep wishing to see the physician. Dr. Smithfield has a full schedule. What should Travis do?
Tactfully request that he leave literature for the physician to review
What does the term calorie count mean?
To weigh the patient after every meal or snack. To restrict how much food a patient is given. To keep a record of the patient's food intake.<---- To explain to the patient what nutrients are in each food.
What determines the type of bandage used for an injury?
Type of injury and the body part affected by the injury
An action that makes an employee uncomfortable in any way is classified as __________
Unwelcome behavior
What is the key to bladder and bowel training success?
Use rewards when a patient has success in the training. Establish a regular schedule of toileting.<--- Restrict the patient's intake for several weeks. Have plenty of staff able to assist patients when they feel the urge to eliminate.
Any food that is made from wheat, rice, oats, cornmeal, barley, or rye is classified as what?
Vegetable Grain<------- Meat or bean Fruit
What is the use of language and words to send and receive information called?
Verbal Communication
With which technology does a patient record a spoken message using a feature built into the telephone system?
Voicemail
Which part of systems theory is anything that pinpoints problems in a system before the output is complete?
controls
Select a possible barrier to implementing an EHR. Attitudes Rights Cost Location
cost
PHR allows clients to keep track of all medications and their ________.
dosages
Which of the following is NOT true of catheter tubing?
The tubing should have kinks or bends that stop the flow of urine.
What would be a valid reason to delay the start of CPR?
The victim is bleeding heavily from their leg.
In which of the following situations would it be safe to use an AED?
The victim is lying in a small puddle of water.
How does an open office hours scheduling system eliminate missed appointments?
There are no scheduled appointments.
What is one of the disadvantages of grouping similar appointments?
There is less flexibility with appointment times.
The availability of the Internet and access to medical information has had what impact on healthcare consumers?
They are more frequently taking responsibility for their own health.
Why are emergencies scheduled by exception?
They are serious situations that require immediate attention.
HIPPA's Security Rule applies specifically to __________.
ePHI
When scheduling an elective hospitalization, which gets scheduled first?
elective surgery
Which type of hospitalization is not planned in advance?
emergency hospitalization
As a team leader, why should you avoid negative attitudes?
They can be destructive and prevent the team from achieving goals.
Which of the following is true about face masks?
They cannot be reused.
What does wave scheduling assume about patients?
They rarely arrive for their appointments on time.
Which of the following methods of payment is least likely to be accepted at any medical office?
Third-party check
How is Medicare funded? 1. Through government tax dollars 2. By monthly annual payments, premiums, and deductibles 3. Through tax dollars, premiums, deductibles, and co-insurance payments 4. By private insurance investors
Through tax dollars, premiums, deductibles, and co-insurance payments
How does a pathogen enter a new reservoir?
Through the portal of entry
Which of the following is the main federal law protecting employees against harassment and discrimination?
Title VII of the civil rights act
What is the purpose of practice-management software?
To allow staff to complete tasks electronically.
Why is it important to give the patient privacy for elimination and not show reactions to smells or products?
To avoid inhaling microorganisms released during elimination. To avoid contamination of equipment or specimens. To complete the procedure as quickly as possible. To show sensitivity to the patient and avoid causing embarrassment.<------
Why is it important to keep an up-to-date inventory of all administrative and clinical supplies in the office? -To keep track of the office's assets and liabilities -To avoid making unnecessary purchases or running out of important supplies -To keep the assistant busy -To keep employees from stealing office or clinical supplies
To avoid making unnecessary purchases or running out of important supplies
Why should a new patient arrive 15-20 minutes prior to an appointment?
To complete new patient registration
What is the main purpose of using inflection?
To emphasize important points in a conversation
What is the purpose of the insurance claim utilization review process?
To ensure the patient's coverage and eligibility
In coding, what is the purpose of a modifier?
To further specify the code
What does it mean to "force fluids?"
To give fluids to the patient through straws To refuse to give any food until the patient drinks a certain amount To remind the patient to drink each time you are in the room<----- To give an extra IV to a patient
What is the purpose of appointment reminder systems?
To increase patient show rates
Why is it important to face patients while feeding them?
To interact and make the patient the focus of attention.<------- So you can see if the patient likes the food or not. It is not important to face patients while feeding them. So the patient can see what is being served.
What is the goal of a diabetic diet?
To keep the patient's blood sugar level within normal limits.
Why must the assistant always be aware of who is nearby when on the telephone?
To keep unauthorized parties from overhearing confidential information
In which case would a high-protein diet typically be ordered?
To promote healing in a patient with a severe wound.
Why might an assistant avoid using the term "doctor" when leaving a telephone message for a patient?
To protect the patient's privacy
What is the purpose of the HIPAA Privacy Rule? -To protect the privacy of patient information -To protect the physician's personal privacy -To protect the privacy of an office's income -To allow a health care provider to sell patient financial information
To protect the privacy of patient information
What is the goal of screening calls?
To provide better care to patients.
Which of the following expenses might the petty cash fund be used for? -To issue a patient refund -To pay an office utility bill -To purchase office Halloween decorations -To pay for an office supply order
To purchase office Halloween decorations
What is the goal of managed care insurance?
To reduce medical expenses by maintaining healthy lifestyles
What does it mean to unbundle procedural codes?
To separate components of a service and bill each separately
Why might an office divide patient billing into several cycles per month?
To stabilize the assistant's workload
Why do managed care plans require patients to obtain referrals before visiting specialists?
To support the medical necessity of the visit
Clients can create a PHR by using a tool offered by their healthcare provider, ________, or use one that they find on their own.
employer
Why is keeping accurate records in practice-management software important?
entries become a permanent, legal record.
Clients cannot use a PHR to keep track of and print important health information.
false
In a two-person rescue, the chest compressions should stop while the AED is being set up and the pads applied.
false
Using a procedure to process incoming mail takes more time than not using a procedure.
false
ePrescribing ALWAYS prevents errors due to hard to read prescriptions.
false
Which part of systems theory is the process of monitoring outputs to determine whether or not the system is working?
feedback loop
What should the medical office assistant do after a patient has had surgery?
follow up with the hospital and pt
All foods that are liquid at room temperature or melt at body temperature are permitted on which type of diet?
full liquid diet
How are rescue breaths given during infant CPR when no barrier device is available?
through the mouth and nose
Why is the evaluation step an important part of the problem solving method?
to determine wheather the solution was successful or if another solution would have worked better
A PHR is an electronic record of health and medical information, which can be maintained by the client.
true
Client privacy rights include the right to know who their personal health information is being shared with.
true
HIT helps all providers involved in a client's care have a 360 degree view of the client's treatment.
true
HIT is the application of technology in the healthcare industry for the purpose of storing, retrieving, and sharing healthcare information.
true
Having access to tests, labs, surgery, and x-ray results is important because it helps staff to avoid delays and costs associated with re-testing.
true
What compression technique should be used on an infant during CPR when there are multiple rescuers?
two thumb-encircling hands
What compression technique should be used on an infant during CPR when there is one rescuer?
two-finger
You are putting together a team for a special project at work. Your friend Jim and another co-worker John both want to be on the team, but you only have room for one more person. They both have the same skill and work ethic. Which of the following is a good decision?
yes chose jim because its okay to choose friend bc they have similar characteristics
Which of these statements is the best way to respond to an unexpected visitor to the office?
I'm sorry, but Dr. Torrez's schedule is full today. Would you like to schedule an appointment for another time?
Which of the following manuals is used for diagnostic coding?
ICD-10-CM
Which type of diet is typically used first for patient following surgery or stomach-upset?
Ice chips or sips of water
What is the first step in the problem solving method?
Identify the problem.
In which of the following situations would the Truth in Lending Act apply?
If a patient sets up a payment plan with five installments
Which of the following situations would make a check invalid? -If the check is not signed -If the address is incorrect -If the check number is below 1000 -All of the above
If the check is not signed
Why is it important to follow optical character recognition rules when completing a claim form?
If the claim cannot be read, it cannot be processed.
What should a rescuer do if a victim becomes unconscious during abdominal thrusts?
Immediately begin CPR.
How should care be provided when an object is protruding from the eye?
Immobilize the object and cover the other eye with a dressing
Where should a disposable gown be placed after use?
In a biohazardous waste container
When blocking out unavailable appointment times, why is it important to note where the physician will be?
In case there is a need to contact the physician.
Where do most poisonings occur?
In the home
What type of calls make up the majority of the telephone calls in a medical office?
Incoming calls from patients
What might trigger a Medicare postpayment audit?
Inconsistent or unusual data compared to other practices
Which of the following outcomes is NOT a sign of high-quality CPR?
Increasing breath volume to completely fill lungs every time
In which type of insurance do patients pay for medical expenses out-of-pocket and then receive reimbursement from the insurance agency afterward?
Indemnity insurance
What is the name of the time period in which curiosity and experimentation lead to a dramatic increase in discoveries and inventions?
Industrial Revolution
What is the first step an office assistant should take after receiving an NSF check? -Attempt to resubmit the check to the bank. -Inform the physician that the check has been returned. -Send the account to a third-party collection agency. -Inform the check-writer that the check has been returned.
Inform the check-writer that the check has been returned.
An unscheduled patient has stopped by Dr. Hopkins' office, hoping to see the physician. Suzanne, the assistant, determines that the patient's request is not an emergency. How should she handle the patient?
Inform the patient of the office's appointment policy and offer to schedule a future appointment
What is Total Parenteral Nutrition (TPN)?
Infusing concentrated amounts of nutrients directly into a large vein in the upper chest.<---- Eating a diet with foods from all of the food groups. A mother breastfeeding her baby for the first six months of life.
Which of the following is an example of indirect contact? Touching an open wound Inhaling air droplets after a sneeze Sexual intercourse All of the above
Inhaling air droplets after a sneeze
Which type of documentation has a purpose of assessing the patient's condition, planning for treatment, and contains the goals for recovery?
Initial evaluation
Who grants pre-authorization for treatments?
Insurance carrier
A lab technician has a backlog of tests to run. As a result, the physician cannot analyze test results and prescribe treatment. What does this example show?
Interdependence of the healthcare team
How should a drainage bag be emptied?
Into a graduated container and then poured into a toilet
The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?
Is this the best solution for the entire team?
What does an insurance claim do?
It allows physicians and insurance carriers to communicate.
What is the main advantage of a commode over other methods of assisted elimination?
It allows the patient to be restrained in place when the assistant leaves the room. It allows the patient to have a natural position for elimination.<---- It allows the assistant to clean the container less often. It allows the patient to be wheeled into the bathroom.
Which of the following is a benefit of HIT?
It helps avoid unnecessary tests and procedures
In which of the following ledgers would an assistant look to find a specific patient's current outstanding balance? -Check ledger -Accounts payable ledger -Patient ledger -Accounts receivable ledger
Patient ledger
Which of these foods should be avoided on a calorie-restricted diet?
Noodles
Which of the following is true about Medicaid?
Not all low-income individuals will qualify for Medicaid.
Dr. Velasquez has been delayed at the hospital for another hour. How should the assistant respond?
Notify all scheduled patients and give them the option to reschedule
Who records intake from IV fluids?
Nurse<--- Assistant Patient All of the above
Which foods are part of the Meat and Beans group and the Vegetable group?
Nuts Starchy vegetables Dry beans<-------
Which of the following is true of providing indwelling catheter care?
Observe the area for any signs of irritation or problems with the tubing.
Where should a urinal be stored?
On the overbed table On the floor beside the bed Within reach<---- In the bathroom
Where should a child be placed when being moved to the recovery position?
On their side, using the same procedure you would with an adult
How often should patients receive a billing statement?
Once per month
Who should be in charge of the petty cash fund? -One authorized person -The physician -The head nurse -All medical office assistants
One authorized person
Which of the following is NOT true?
One bowel movement per week is sometimes normal.<--- Normal urine is yellow or amber. Ask a nurse if a patient's urine or bowel movement looks abnormal. Normal urine has a faint odor.
Which of the following is NOT a guideline for working in a sterile field?
Only items that become contaminated must be replaced.
How should a sterile package be handled?
Open with ungloved hands, but be careful not to touch the inside of the package
What is the correct order for processing incoming mail?
Opening the mail, routing the mail, and sorting the mail
Which medicine was used in the Primitive Era to treat pain?
Opium
Which of the following is true of intake?
Oral intake may need to be estimated<----- IV fluids must be estimated One glass of juice is equal to 300 cc or mL Intake is measured in milligrams or ounces
What is a procedure in which a surgical opening is made into the body?
Ostomy
Which of the following is unique to an EPO?
Out-of-network coverage for emergencies is covered.
What is an important difference between the in-hospital and out-of-hospital chains of survival?
Outside of the hospital, activating the emergency response system is the very first step.
HIPAA includes standards that specifically protect both the privacy and security of __________.
PHI
The four main classes of microorganism are bacteria, fungi, viruses, and what?
Parasites
Hospital care is covered by which part of Medicare?
Part A
Which Medicare Part may be free for eligible patients? 1. Part A 2. Part B 3. Part C 4. Part D
Part A
Which Medicare Part offers Medicare coverage through private carrier plans? 1. Part A 2. Part B 3. Part C 4. Part D
Part C
Which Medicare Part covers only prescription drugs? 1. Part A 2. Part B 3. Part C 4. Part D
Part D
What causes infectious disease?
Pathogens
Mr. Bear was diagnosed with bronchitis and prescribed a two week course of antibiotics. After four days, he's feeling better, so he stops taking his antibiotic. What is this an example of?
Patient non-compliance
What is a disadvantage of the wave scheduling system?
Patient wait times may vary.
Sam is speaking with a new patient who wants to schedule an appointment. What information does he need from the patient?
Patient's phone number Patient's address Patient's name Patient's date of birth
Why are outpatient instructions important?
Patients may need to prepare for the appointment.
What are walk-ins?
Patients who want to see the physician without an appointment
Which of the following is true?
Patients with dementia may not recognize the signs of hunger.
Which of the following is true of shock?
Patients with shock usually have a rapid, weak pulse.
What type of information is protected by the HIPAA Privacy Rule?
Patients' financial records Patients' medical records All of the above <------
Which of the following terms refers to the person who writes the check? -Endorser -Payor -Recipient -Payee
Payor
Which of these foods should be avoided on a sodium-restricted diet?
Peanut butter Tomato sauce Pork
PHR stands for ________.
Personal Health Record
What is the body's method for cooling itself down?
Perspiration
Which group fills prescriptions and alerts physicians to possible drug interactions?
Pharmacy
What does the abbreviation "PT" represent?
Physical therapy
How are objects flushed from the ear?
Place a few drops of water or oil in the ear using an eyedropper
What should a health care worker do with bed sheets that are soaked with blood?
Place them in a biohazardous linens bag.
Which type of managed care plan does NOT require patients to pay a deductible for in-network visits?
Point of Service Plan (POS)
Which of the following situations would lead to using a jaw-thrust method to open the airway?
Potential neck or spine injury
Software that manages medical office operations is typically referred to as what?
Practice-management software
In health insurance, what is the amount that must be paid by the patient to an insurance agency for a health insurance policy?
Premium
Patricia needs to put a dressing on an open wound. This procedure requires her to prepare a sterile tray and put on sterile gloves. In what order should these tasks be completed?
Prepare the tray first, and then put on the gloves
How does an autoclave kill microorganisms?
Pressurized steam
What is the first step in the Pediatric Chain of Survival?
Prevention
Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?
Prioritize tasks.
Clients have the right to be notified of specific ________ of healthcare providers and facilities.
Privacy practices
Which of the following is NOT considered a sharp?
Probe covers
The reimbursement amount is based on which code?
Procedural
If a physician treats a fellow health care worker and does not collect the remaining fee after that worker's insurance contribution is received, this is what kind of adjustment? -An NSF check adjustment -An extension of credit -Professional courtesy -A write-off of bad debt
Professional courtesy
How should employees behave during interactions with clients and co-workers?
Professionally
While treatment in a Workers' Compensation case is ongoing, what kind of forms will the physician have to periodically fill out and submit? 1. Final Report 2. Progress Report 3. Workers' Compensation Claim Form 4. First Report of Injury or Illness
Progress Report
Which type of documentation has a purpose of supporting and giving evidence of the need for the patient's continued medical care?
Progress report
If a person can encourage people to follow an idea, what role can this person play on a team at work?
Promoter
What does it mean to enunciate words?
Pronounce them distinctly
Which of the following is true of an ostomy?
Proper skin care can help prevent skin irritation and breakdown.
Race, sex, and religious beliefs are traits that cannot be used as a basis for workplace treatment because they are
Protected characteristics
According to ChooseMyPlate.gov, half your plate should consist of what?
Protein Fruits and vegetables<----- Dairy Grains
What is the body's main source of energy?
Proteins Fats Carbohydrates<-----
What nutrient can the body live only a few days without?
Proteins Vitamins and minerals Water<------- Carbohydrates
An adult victim, suspected of an opioid overdose, has no pulse and is not breathing. What should be the rescuer's next step?
Provide high-quality CPR.
Which part of a health history includes information about the patient's lifestyle?
Psychosocial history
What should you try first to remove a floating object in the eye?
Pull the upper eyelid down over the lower eyelid
What should be done if a patient is conscious?
Question the patient for injuries and an account of the situation.
What is the body's method for warming itself up?
Shivering
Why is it good to ignore activities around you in the office while on the telephone and give your undivided attention to the caller?
Shows interest and concern to the caller
What kinds of carbohydrates are found in whole-grain bread, cereal, rice, pasta, vegetables, dry beans, and nuts?
Simple carbohydrates Complex carbohydrates<-----
Ideally, what position should the patient be placed in when giving an enema?
Sims'
What should a patient who shows signs of fainting do?
Sit down and place the head between the knees
What is a whistle-blower?
Someone within an organization who reports fraud to a third party
Why is it important for the assistant to evaluate the situation before prioritizing treatment?
Sometimes a patient may be upset, but there is no medical emergency.
Which technology leaves the hands free and is built into the phone?
Speakerphone
Which type of bone injury occurs when there is a stretch or tear in the tissues around a joint?
Sprains
What action should you take when the AED is analyzing the heart rhythm?
Stand clear of the victim.
Which of the following is a correct position for using a urinal?
Standing Sitting on edge of bed Lying in bed All of the above <---
The physician explains to Audrey that she must change what she eats in order to lower her cholesterol. What is the physician recommending that Audrey do?
Start a therapeutic diet.
How should a spiral wrap be applied?
Start at the bottom of the limb and move up the limb
What is the most critical step in treating an open major wound?
Stopping the bleeding
What type of catheter drains the bladder and is then removed right away?
Straight
Which type of bone or joint injury occurs when a muscle is overused or overstretched?
Strains
What is another term for "symptom"?
Subjective observation
What are splints used for?
Support and immobilize injured body parts
What is a cone-shaped, semisolid substance that melts at body temperature?
Suppository
Which of the following is not a crutch gait?
Swing-forward
Which crutch gaits require that the patient use the shoulders and arms to move?
Swing-to and swing-through
Empowering clients to take a more active role in their health is a benefit of an EHR, according to the HITECH Act. False True
T
HITECH stands for Health Information Technology for Economic and Clinical Health. True Flase
T
One of the program standards of Meaningful Use is transmitting prescriptions directly to the pharmacy. True false
T
Providing better and easier accessibility to health records is a benefit of an EHR, according to the HITECH Act. False True
T
Which of the following versions of TRICARE is a Preferred Provider Organization? 1. TRICARE Standard 2. TRICARE Prime 3. TRICARE Extra
TRICARE Extra
Which of the following versions of TRICARE is a Health Maintenance Organization? 1. TRICARE Extra 2. TRICARE Prime 3. TRICARE Standard
TRICARE Prime
Which of the following versions of TRICARE is a fee-for-service type program? 1. TRICARE Standard 2. TRICARE Prime 3. TRICARE Extra
TRICARE Standard
What does BLS stand for?
basic life support
Where would you take a pulse using the brachial artery?
bicep
Which of these sentences shows the best word choice for an assistant answering the telephone?
"May I ask the purpose of your call?"
Which of the following telephone greetings is acceptable for a medical office?
"Mountainview Children's Clinic, Thomas speaking, how may I help you?"
Which of the following best describes an accounts payable ledger? -A book of daily financial summaries -A book of all remaining patient balances -A book of payments received from patients -A book of all office debts that have not been paid
A book of all office debts that have not been paid
Which of the following definitions best describes a write-off? -An extension of professional courtesy -A cancellation of a fee -An insurance adjustment -An extension of credit
A cancellation of a fee
When cleaning a minor wound with gauze, which method should be used?
A circular motion from the center of the wound out to the outer edge
Which of the following is true?
A closed would should heal in a few weeks
What is the Hippocratic Oath?
A code of behavior which physicians must follow
Which of the following best defines a diagnostic code?
A code that represents the reason for a patient visit
Which of the following best defines a procedural code?
A code that represents the service performed by the physician
Which of the following definitions best describes a fiscal intermediary (FI)? 1. A company contracted to process Medicaid insurance claims 2. The Medicaid review board of an insurance carrier 3. The division of an insurance carrier that pays Medicaid claims
A company contracted to process Medicaid insurance claims
Which of these best describes an electronic claims clearinghouse?
A company that edits claims for validity
What is an insurance carrier?
A company that provides insurance plans
Tanya sees a psychologist to help her heal the trauma she endured as a victim of abuse. Tanya is considered to be what?
A consumer
Which of the following definitions best describes health insurance?
A contract protecting patients from financial loss in case of illness
Which of the choices below is NOT a reason to stop BLS?
A defibrillator is not available.
What should be offered to a conscious insulin shock patient?
A drink with sugar in it
Which of the following best describes the term "professional courtesy"? -A medical office job related to health care ethics -A fee discount for health care workers -A fee discount for insurance salespeople
A fee discount for health care workers
What is one of the disadvantages of stream scheduling?
A late patient can cause the entire schedule to become delayed.
Which of the following is the least confrontational way to approach a patient about an unpaid bill?
A letter
What is a fee schedule?
A list of specified fees a physician charges for services
What is a TIA?
A mild stroke that warns a patient is at risk of a more serious stroke.
Which of the following definitions best describes a bank statement? -A contractual agreement between a bank and a business -A list of all deposits made in a year -A monthly summary of all accounting transactions -A monthly summary of a bank account
A monthly summary of a bank account
Which of the following best describes a superbill?
A patient invoice listing services performed in one visit
Which of these statements about leg bags is true?
A patient may walk around while wearing a leg bag.
What should be considered when determining how much time is needed for a patient's appointment?
A patient's reason for scheduling A physician's preferences A physician's availability
Which of the following definitions best describes the term "guarantor"?
A person responsible for paying a patient's bill
Which of the following is true of poisonings?
A poisoning patient may vomit or have trouble breathing
What is a scheduling system?
A preplanned way of separating available time in the schedule.
What is the main type of healthcare system currently used in the United States?
A private system funded by insurance and out-of-pocket payments
What should be stapled to every petty cash voucher before it is filed? -An envelope -A purchase order -An invoice -A receipt
A receipt
Which of the following definitions best describes an aging report?
A record of all unpaid patient accounts, organized by date of service or date of first bill
Mrs. Lopez calls to schedule an appointment for what she thinks is a sinus infection. This is an example of what kind of an appointment?
A routine appointment
What is a contracted fee schedule?
A set of fees agreed upon by the physician and the carrier
Which of the following best describes a purchase order? -A standardized form to request an order from a vendor -An itemized inventory of supplies in the office -An invoice sent to a patient -A note from the office manager asking for specific supplies
A standardized form to request an order from a vendor
What are sterility indicators?
A strip placed inside the package that changes when exposed to high temperature.
How much does the chance of survival decrease each minute after cardiac arrest if BLS is not begun?
About 10%
When wearing sterile gloves, where should hands be kept?
Above waist level
Which of the following are open wounds?
Abrasions, punctures
What type of violation is overcharging for medical supplies?
Abuse
How is the order of the secondary diagnosis codes determined?
According to coding guidelines
How should mail be routed?
According to whom it is addressed
What is an event that affects the financial position of a company and can be reliably recorded? -Ledger transaction -Expenditure -Accounting transaction -Income
Accounting transaction
What is the term for money owed by a company that has not yet been paid? -Accounts posted -Accounts in progress -Accounts payable -Accounts receivable
Accounts payable
In which of the following ledgers would an assistant look to find information on all the debts owed by the medical office? -Check ledger -Accounts payable ledger -Patient ledger -Accounts receivable ledger
Accounts payable ledger
What is the term for money owed to a company or office that has not yet been received? -Accounts payable -Accounts receivable -Accounts posted -Accounts in progress
Accounts receivable
Administrative safeguards of HIPPA's Security Rule are:
Actions, policies, and procedures used to manage security measures.
What is the first link in the adult Out-of-Hospital chain of survival?
Activation of the emergency response system
TRICARE is health insurance for what part of the population?
Active duty and retired military members and families
Which of the following is NOT a way that regular physical activity affects the body?
Adds tension
Which of the following demonstrates responsibility?
Admitting to a mistake
BLS does NOT include _______.
Advanced care in a hospital
Which type of mail is least urgent and inportant?
Advertisements
Which of the following requires health insurance companies to cover 10 essential health benefits?
Affordable Care Act
When should gloves be donned if you are wearing additional PPE?
After donning a gown, masks, and eyewear
Which of the following is NOT true of fractures?
All fractures cause an open wound wen the bone breaks
Which of the following is NOT an appropriate use of a cravat?
Bandage a stab wound to the neck
When is the best time to give an enema?
Before breakfast or morning care
If giving CPR to an unresponsive choking victim, when should you check for foreign objects in the mouth?
Before giving two rescue breaths
When should health care workers wash their hands?
Before providing care and between patients
Which type of facility is best for treating patients suffering with substance abuse?
Behavioral health facility
What is NOT involved in the process of exchanging messages?
Being persuasive
In pediatric CPR, what is the age range for a child?
Between 1 year and the onset of puberty
Chest compressions on adults should be done to what depth?
Between 2-2.4"
Where on the infant's back should the back blow be administered?
Between the infant's shoulder blades
What makes clinical and biological death different?
Biological death occurs when organs can no longer function or be revived.
For which type of training is it important for assistants to offer patients fluids frequently?
Bladder training Bowel training All of the above<----
For which type of training is it important for assistants to urge patients to eat foods high in fiber?
Bladder training Bowel training<---- All of the above
Which kind of endorsement is the most risky? -Blank endorsement -Special endorsement -Restrictive endorsement -Qualified endorsement
Blank endorsement
Shock occurs when organs and tissues do not receive enough oxygen and what other substance?
Blood
In which of the following ledgers must an outstanding patient balance be recorded? -Patient ledger -Accounts receivable ledger -Accounts payable ledger -Check ledger -Both the patient ledger and the accounts receivable ledger
Both the patient ledger and the accounts receivable ledger
How are Diagnosis Related Groups (DRGs) grouped?
By diagnosis and procedure
How is the carotid artery found?
By sliding your fingers between the trachea and the muscles on the side of the neck
In what way can an employee demonstrate commitment?
By staying late to help a co-worker finish a difficult task
How do parasites survive?
By taking nutrients from their hosts
hat tab allows you to view client information? A B C D
C charts
Why is infection control important to healthcare workers?
It helps prevent the transmission of disease
Which of the following is true of Workers' Compensation insurance? 1. It is a legally mandated right. 2. Employees must pay a premium to be covered. 3. It is only offered to those in the labor industry. 4. Employers can choose whether or not to participate.
It is a legally mandated right.
Why do HMOs encourage their clients to practice healthy lifestyles and to seek preventive care?
It is cheaper to prevent an illness than to treat an illness.
Why do HMOs encourage healthy lifestyle practices?
It is cheaper to prevent illness than to treat an illness.
Which of the following describes all parts of a patient's health history?
It is confidential.
Which of the following is true of cold exposure patients?
It is important to get patients warm
When is it acceptable to be dishonest in a professional setting?
It is never acceptable to be dishonest.
When is it acceptable to criticize cultural or religious beliefs in the workplace?
It is never acceptable to criticize cultural or religious differences.
What is one of the advantages of the modified wave system?
It offers some flexibility in case a patient is late.
Why should a catheter drainage bag be kept below the level of the bladder?
It prevents urine from flowing back into the bladder and causing an infection.
How does an appointment card help a medical office's schedule?
It reminds patients of their scheduled appointments.
What purpose does the Truth in Lending Act serve?
It requires physicians to disclose interest charges if any are charged.
What is a disadvantage of practice-management software?
It requires staff to be trained.
If the contents of a piece of mail do not include the name and return address of the sender, what should be done with the envelope?
It should be kept with the contents
How does defibrillation work?
It stuns the heart to stop ventricular fibrillation.
How must you label an autoclave package?
Items contained, the date of sterilization, and your initials
In which type of feeding is a tube inserted into the middle part of the small intestine through a small surgical opening on the abdomen?
Jejunostomy<------- Nasointestinal Gastrostomy (G) Nasogastric (NG)
Which of the following is NOT an example of intake that should be counted on an Intake and Output chart?
Jello Crackers<------ Antibiotic IV Saline irrigation
Who identified microorganisms as the cause of infection in people?
Joseph Lister
Kaya Hernandez is a beneficiary of her husband's group insurance plan, but also recently purchased her own individual insurance plan. In this case, which of the insurance policies would provide primary coverage for her?
Kaya Hernandez's
Why does the initial information gathered from a new patient include the patient's date of birth?
Knowing the patient's date of birth distinguishes between patients with the same name and helps the physician better prepare for the appointment.
Which of the following is a care-related piece of information that can be found in an EHR? Laboratory results Address Food preferences Spouse's name
Laboratory results
Which of the following items demonstrates flexibility?
Learning a new method
How must an autoclave be loaded?
Leave space between and around the items
Lena's doctor charges $100 for a yearly check-up. Her insurance agency will only pay $75 for a yearly check-up. Who must pay the remaining $25?
Lena
Leo's family friend, Macy, needs a physical in order to take her driver's permit test, but she's already had her one, covered routine physical within this calendar year. So that her parents don't have to pay for this physical out-of-pocket, Leo codes the visit as a sick visit so that it will be covered by Macy's insurance.
Leo had committed insurance fraud.
What is a microorganism?
Living bodies that are not visible to the naked eye
What type of blood pressure reading is common if a patient is experiencing shock?
Low
Which of the following is NOT standard practice for a patient with tuberculosis? Keep the room at negative pressure. Maintain a room temperature of 90 degrees. Those who enter the room should wear respiratory protection. Move the patient to an isolation room.
Maintain a room temperature of 90 degrees.
A medical office assistant must do the following for all new patients?
Make a copy of the patient's medical insurance card
What is the role of spores?
Make bacteria difficult to eliminate
What precaution should be taken when adult AED pads are used on cardiac arrest victims under 8 years old?
Make sure the pads are placed so that they do not touch.
In which type of insurance are medical services offered at a reduced rate through a network of healthcare providers?
Managed care insurance
Information that includes data about employee salaries is considered what type of information
Management
Why are unexpected visitors to the medical office often problematic?
Many offices rely heavily on scheduled appointments Including another appointment could put pressure on the physician to hurry Adding the appointment could delay a patient's scheduled visit
Which of the following is true?
Many religions have rules for cooking, serving and eating foods.
When annotating letters, what should assistants highlight or underline?
Materials or actions being requested and questions asked
If a patient is covered by both Medicare and Medicaid, which policy will be primary? 1. Medicare 2. Medicaid 3. They will be equal
Medicare
What is a difference between adult and pediatric CPR?
More emphasis is given to rescue breaths in pediatric CPR.
What is the treatment for a patient who is having a seizure?
Move harmful objects from the patient's path.
Diseases that are caused by fungi are called what?
Mycoses
What type of note-taking method describes how a patient's treatment has changed?
Narrative
Which of the following is true of foreign bodies in the skin?
Needles used to remove splinters should be sterilized before use
When is it appropriate to give hurtful criticism about a teammate's opinion?
Never
Paul was last seen by Dr. Carson five years ago. When scheduling his next appointment, what kind of a patient will the assistant consider him?
New
How can an assistant determine if a person is a new patient?
New patients have never been seen, or they have not been seen in the past three years.
Is a client's eye color considered PHI?
No
What does the abbreviation "N/S" stand for in the practice-management software?
No-show
When a patient misses an appointment without calling the office, it is commonly referred to as what?
No-show
When stamped on a check, what does NSF stand for? -National Service Framework -National Securities Federation -Non-sufficient funds -No Sale Final
Non-sufficient funds
Which patients will receive Medicare Part B coverage free of charge? 1. Patients eligible for Social Security benefits 2. Patients eligible for disability benefits 3. Patients over the age of 65 4. None of the above
None of the above
In a one-person rescue, you attempt to deliver a rescue breath and the victim's chest does not rise. How should you proceed?
Quickly check the positioning of the head and deliver another breath before starting compressions.
How should abdominal thrusts be given?
Quickly, with an inward and upward motion
How does Medicare determine its fee-for-service reimbursement schedules?
RBRVS units
Which of the following is NOT a standard of documentation that should be followed by health care workers?
Record information performed or observed by another health care worker.
What is one of the advantages of grouping similar appointments?
Reduces staff preparation between appointments
What is the purpose of the Food and Drug Administration?
Regulate food and drug products that are sold in the United States.
What is the term for the backward flow of food from the stomach to the mouth?
Regurgitation<------ Gastrostomy Dysphagia Aspiration
What is the purpose of a rectal tube?
Relieve flatulence and intestinal pressure
What is the name of the time period in which many Europeans began to reject their commitments to religion and form new ideas about art and science?
Renaissance
Which age is known for an attitude of intellect and reason?
Renaissance
What can be done regarding bullying in the workplace
Report it because companies usually have policies against bullying
What type(s) of mail may assistants be instructed to handle?
Requests for copies of medical records
An epidemiologist is likely to do which of the following?
Research the cause of cancer.
Which of the following is a way to practice self-advocacy?
Research treatment options.
Which of the following attitudes is most acceptable for an assistant to have when discussing finances with a patient?
Respectful and understanding
What does annotating enable physicians and other senior medical office staff to do?
Respond to their mail accurately Respond to their mail swiftly All of the above <-----
Which kind of endorsement is most common in a business setting? -Blank endorsement -Restrictive endorsement -Special endorsement -Qualified endorsement
Restrictive endorsement
Which of the following is NOT part of the patient's bill of rights?
Right to 100% cost coverage by health insurance
Which of the following statements about routine visits to the medical office is correct?
Routine appointments require basic equipment and little preparation.
What should be limited in a sodium-restricted diet?
Salt
What is contained in a saline solution for an enema?
Salt and water
Which of these types of fat are liquid at room temperature?
Saturated fat Trans fat Unsaturated fat<----- All of the above
Which of the following should be a result of using practice management software?
Saves time
A patient calls with a serious condition that is not an emergency, but requires an urgent appointment. What is the most appropriate response for the assistant?
Schedule the appointment as early as possible.
Which type of feeding is given at regular times, usually four times a day?
Scheduled<----- Continuous All of the above
How should a patient be treated after being stung by a wasp?
Scrape out the stinger and wash the area
Which of the following sounds may be a sign of an emergency?
Screeching tires Breaking glass Calls for help All of the above
What is determining who is the best person in the facility to handle each telephone call?
Screening calls
What is a benefit of electronic scheduling software?
Searching for available appointment times is made easy.
What should the assistant do when a code range is given in the CPT-4 index
Select the most appropriate code
Which of the following is the best option for dealing with long-term delinquent accounts?
Send the account to a third-party collection agency.
Which of the following is NOT a protective measure for electronic medical records? -Sending a patient's confidential information via email. -Limit who has access to records by using passwords. -Require codes to access specific information -Do not leave monitors unattended while confidential information is on the screen.
Sending a patient's confidential information via email.
Which of the following would be considered an accounting task? -Sending patient bills -Processing patient lab work -Scheduling patient appointments -Measuring patient blood pressure
Sending patient bills
Lab testing is an example of what component of the healthcare delivery system?
Services
What is the first step in setting up a good team at work?
Set goals
Why might office policy require the assistant to also get a patient's date of birth when identifying a caller?
Several patients may have the same name.
What should an assistant do when there is a concern about the current scheduling system?
Share the concern with the office manager
Terry is a data entry specialist and works typing data into a computer. Last week, he tripped on the stairs inside his office and broke his right arm AND his left wrist. While he cannot currently work, he is expected to make a full recovery within 6-8 weeks. What level of Workers' Compensation disability is this? 1. Permanent, partial disability 2. Permanent, total disability 3. Temporary, total disability 4. Medical treatment only 5. Temporary, partial disability
Temporary, total disability
You are given the following goal at work - Using the manufacturing parts list of 200 items and count the inventory in the warehouse. Record the results on the parts list. What part of "SMART" is missing from this goal?
The "T" is missing
Which of the following organizations publishes the CPT manual?
The American Medical Association (AMA)
Problem solving is the ability to analyze a situation by looking at ____.
The big picture
Who should hang up first at the end of a call?
The caller
Which of the following statements correctly explains a guideline for high-quality CPR?
The chest should be exposed down to the skin to ensure that chest compressions will most efficiently circulate the blood.
How can you tell if a child has reached the onset of puberty?
The child has secondary sex characteristics.
What is one disadvantage of electronic claims processing?
The cost to implement the software system
Which of the following is true of an Intake and Output chart?
The daily intake should be almost the same as the daily output.<------ The chart contains two columns: intake and output Outputs are subtracted from inputs each hour during the day The daily output should be half of the daily intake
Which of the following blank spaces on a check does NOT have to be filled in to be processed by the bank? -The for/memo line -The date -The amount, in words -The signature line
The for/memo line
How should your bottom hand be placed on a person's chest for compressions?
The heel of the hand should be placed over the lower half of the sternum.
If there is doubt about a patient's insurance eligibility, who should the assistant contact?
The insurance carrier
Which of the following is true about a PPO?
The insured person does not need to choose a primary care physician to coordinate care.
In the medical office, who is responsible for helping patients understand their invoice?
The medical office assistant
Who is responsible for recording disbursements? -Disbursements are not recorded -The head nurse -The medical office assistant -The physician
The medical office assistant
Which of these best defines a primary diagnosis?
The most significant condition for which service was provided
What should be covered by a pocket-mask or bag-mask?
The mouth and nose
Which of the following describes one way that the digestive system changes with age?
The movement of food through the digestive system slows.
Why might a third-degree burn patient not need a pain reliever?
The nerve endings might be destroyed
Which of the following is true of emergency care?
The outcome of emergency care depends on a variety of factors.
What does it mean to extend credit to a patient?
The patient can pay for service in installments.
Which of the following is an advantage to choosing a fee-for-service plan?
The patient can receive care from any provider.
During a feeding procedure, what does the term pocketing refer to?
The patient hiding food in clothing or personal effects Food falling off the plate onto the meal tray Food remaining in the cheeks or under the tongue<--------- The assistant taking food from the patient
Where should all collections attempts and their results be recorded?
The patient's ledger
Which of these best describes a check endorsement? -The payor's signature on the front of the check -The date on the front of the check -The amount written for the check to be made payable for -The payee's signature on the back of the check
The payee's signature on the back of the check
A team leader assigns a task to another person. Which of the following actions demonstrates good closed-loop communication?
The person repeats the message and acknowledges when the task is done.
When a patient signs an Assignment of Benefits form, who is the patient authorizing to receive the benefits?
The physician
Who decides when and to whom professional courtesy is extended? -The physician -The head nurse -The medical office assistant -Any of the above
The physician
Which of the following is a common reason for a delay in the schedule?
The physician is held up at the hospital.
Under what circumstance might a physician refer a patient to another physician for a consultation?
The physician would like a second opinion on patient care.
Which of the following is a benefit of having two people involved in CPR?
The rescuers can switch roles.
Sandra has the flu, but she goes into work anyway. Within a few days, her co-worker Olivia gets sick with the flu. In the chain of infection, what is Olivia?
The susceptible host
Which of the following pieces of information on a bank statement would be found in the Activity Synopsis section? -List of checks not processed for the month -Total amount of money deposited for the month -List of checks processed for the month -Number of deposits made for the month
Total amount of money deposited for the month
What is the term used for prioritizing emergency care?
Traige
Which of the following is true?
Treat injuries as a fracture until proven by X-ray
Which of the following is an example of cost containment?
Treatment in outpatient settings
What is the process of evaluating a situation and prioritizing treatment called?
Triage
A PHR is an electronic record of health and medical information, which can be maintained by the client.
True
A billing statement is an itemization, or invoice, of the balance the patient owes for specific services.
True
A cancellation is when a patient notifies the medical office that they cannot keep a scheduled appointment.
True
A check stub, or register, should be filled out every time a check is written. -True -False
True
Diego is scheduled to see Dr. Wise at 10:30 AM for a medication check. The office assistant just scheduled Greg to see Dr. Wise at 10:30 AM for a backache. The 10:30 AM appointment time is now double-booked.
True
For efficiency, many assistants set aside time and group outgoing calls together.
True
Improving coordination of care among healthcare providers and facilities is a function of HIT?
True
Stream scheduling is the most commonly used scheduling system.
True
Telephone interactions directly affect others' perceptions of the medical office.
True
The main purpose of the telephone greeting is to address callers with courtesy and help them know that they have reached the correct party.
True
There are 4 levels of fault for a HIPAA violation.
True
How many health care workers are required for most procedures in an isolation unit?
Two
What should be done if a mistake is made while filling out a check? -Use liquid paper to cover the mistake. -Void the check and throw it away. -Cross out the mistake and correct it. -Void the check and file it with canceled checks.
Void the check and file it with canceled checks.
When coding a diagnosis, in which volume of the ICD-10-CM should the assistant look to first?
Volume 2
What should be done if the patient has chemicals on the skin?
Wash the area thoroughly
What is the best way to prevent the spread of infection?
Wash your hands
What source do oils come from?
Water Meat and poultry Plants and fish<------- Grains
Which of the following items is a droplet precaution? Wearing a HEPA filter mask Wearing a standard surgical mask Keeping the room at negative pressure All of the above
Wearing a standard surgical mask
What is the term given to "total good health"?
Wellness
When is it appropriate to place a victim in the recovery position?
When ROSC has been restored
What is hospitalization?
When a patient is checked into a hospital
When should a gown be worn?
When contact with blood or bodily fluid is likely
Which of the following is NOT true?
When feeding a patient, it is important for the assistant to communicate what is being offered. Assistants are responsible for providing comfort to patients during meals. Assistants should be prepared to assist the patient during meals when needed. Whenever possible, it is best to keep patients in their individual rooms for meals.<---
When should a cardiac arrest victim be put into the recovery position?
When signs of spontaneous circulation are seen
When should a patient be given an estimate of how much the fee for service might be?
When the appointment is set
What is cardiac arrest?
When the heart stops effectively pumping blood
Which of the following is true?
When there are multiple liquids for a meal, move one straw between the containers. Patients do not need to wash their hands because an assistant will be feeding them. A dietary card is used to record intake and output after a meal. Use the term "clothing protector" instead of "bib."<----
When should sterile gloves be worn?
When treating an open wound
Which position should be used for a patient receiving an enteral feeding?
Whichever is most comfortable for the patient Side-lying Supine Semi-Fowler's<----
What foods are usually high in calories and low in other nutrients?
Whole-grain bread, cereal, rice, pasta Vegetables, dry beans, and nuts Candy, soft drinks, baked goods, and jellies<--LOL Fruits and milk
What must you do if the connection end of the catheter accidentally touches the bed?
Wipe the tube with an antiseptic wipe and then plug the tube.
How should the sheath of a condom catheter be secured in place?
With elastic tape in a spiral wrap
When should transmission-based precautions be used?
With patients who have highly communicable diseases
A victim of harassment can be anyone affected by offensive conduct, even if they are not the one being directly harassed
Yes
Is a client's Social Security Number considered PHI?
Yes
Is a client's photo considered PHI?
Yes
Sandi's boss, Dr. Alvarez, asked her to code a sprained wrist as a fracture. Sandi knows this is upcoding, and that upcoding is fraudulent behavior. If she did it anyway, because Dr. Alvarez told her to, would she still be held responsible?
Yes
David is a shy person and does not communicate well in group settings. Should he continue his career goal of helping people as a social worker?
Yes, because group communication skills can be developed through hard work and dedication.
Martha and Kelly are technicians at the hospital. In the cafeteria, they discuss a client's case. They talk about his physical description and use his doctor's name. Another person in the cafeteria overhears the talk. Is this a HIPPA violation?
Yes, it is an incidental violation
Which of these foods are permitted on a full liquid diet?
Yogurt Strained soups Cooked cereals
Which of the following is true?
You can learn from failures.
Which of these situations is NOT considered an emergency?
You have a 101 degree fever, sore throat and a cough.
Which of the following is an outpatient diagnostic test?
a blood test
Which of the following victims can have their pulse taken on their femoral artery?
a child victim
Meaningful Use is _______________. when clients requests that healthcare providers implement EHR systems. a program for healthcare providers to earn money for using electronic documents in their practices. a financial incentive program to encourage national use of EHR technology in order to improve client care. a financial investment program used to help healthcare providers reduce practice costs.
a financial incentive program to encourage national use of EHR technology in order to improve client care.
How deep should compressions be during CPR on an infant?
about 1 and a half inches
HIPPA's Security Rule covers the following area(s) __________.
administrative physical technical All of the above
What factors make up wellness?
all of the above
How can assistants calm patients' fears about their hospital admission?
answer their questions and provide them with information
What actions can be taken to try to control or stop bleeding?
apply pressure and elevate the injured body part
Why are outpatient tests scheduled by an office assistant?
assistants know the referral process and the medical language involved.
What role do medical office assistants play in referring a patient for a consultation?
assistants may schedule the appointment and answer pt questions.
What kind of open wound occurs when tissue is torn from the body?
avulsion
Dr. Brenner will be out of the office starting at 3:15 pm on August 10. How should the assistant record this in the appointment matrix?
block out the time on August 10, and note the reason the physician is unavailable.
What is another name for a contusion?
bruise
Sam, a medical office assistant, is calling the Health East Hospital to schedule an appointment for a patient. He has been transferred to the correct department. How should he start the conversation with the receptionist?
by identifying himself and the office he's calling from
Which of these foods are permitted on a soft diet?
canned fruit
Of the following steps in a one-person rescue, which one would occur last?
checking for responsiveness
HIT helps healthcare professionals provide better ________
client care
HIPAA's Privacy Rule protects all individually identifiable health information by protecting __________.
client health information to ensure it is not used or disclosed improperly a client's right to access and make changes to their information a client's right to know who is accessing their medical information All of the above
What does the abbreviation "c/o" represent?
complaints of
Mrs. Applegate has been referred to another physician for a consultation. She prefers to schedule the appointment herself. What should the assistant do?
give her a referral form and the facility's contact information
An epidemic is a ______ number of cases of an infectious disease than normal in ________________.
greater, a population or area
Where would you take a pulse using the femoral artery?
groin
Workplace _______ is when an employee is treated poorly because of a protected characteristic
harassment
With a bruise, elevate the injured area above what body part?
heart
Of the following causes of cardiac arrest in infants and children, which is the least common?
heart disease
The HITECH Act outlines the development and _______________ of Electronic Health Records in the healthcare field. implementation increased use distribution cost
implementation
Under what circumstance would a hospital admit a patient before surgery is scheduled?
in an emergency
Which group pays a portion of a client's medical costs?
insurance carrier
About how long should each compression take in pediatric CPR?
less than one second
ePrescribing helps pharmacy staff spend ________ confirming new prescriptions and refill requests.
less time
In the infant recovery position, how is the head held?
lower than the body
In which type of diet is food ground to the consistency of hamburger?
mechanical soft
what does the abbreviation "NP" represent?
new patient
Alicia is a medical office assistant. She is responsible for processing incoming mail. One of the pieces of mail that she opens includes a denied insurance claim for someone that she knows. Can she share this information with her friends?
no
Are EHR and EMR the same thing? No Yes
no
Which of the following is a key step in scheduling an appointment?
offer the patient choices of dates and times
What should guide the medical office assistant in making appointments?
office policy
If the victim has a definite pulse but no normal breathing, how often should rescue breaths be given?
once every 3 to 5 seconds
Private data about employees or customers is considered what type of information
personal
In what manner must Medical office assistants present themselves when talking to pts?
polite and courteous
Which of these foods are permitted on a clear liquid diet?
popsicles
De-identification of medical records is the __________ of all identifying information.
removal
Which of the following tasks can be completed using practice-management software?
scheduling patients, Notating patients accounts, billing and insurance (all of the above)
How often mustassistants check for e-mails and faxes?
several times a day
An EHR system is used to create a ________ digital health record for each client. single double open closed
single
Medicaid is run by the ____ government.
state
What is the name for liquids or foods ordered by a physician to improve a patient's nutrition?
supplements
What do patients with dysphagia have difficulty with?
swallowing
Why may physicians refer patients for outpatient tests?
the medical office does not have the required equipment.
A patient with which type of burn should always get professional medical help?
third degree
