AES Semester review Part12

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Why is it necessary to reconcile the bank statement with the office check ledger? -To ensure the accuracy of both documents -To find out which deposits have been processed -To find out which checks have not been processed -All of the above

All of the above

Why should outgoing calls be kept short and to-the-point?

All of the above

Which patients should be considered infectious?

All patients should be considered infectious

What causes anaphylactic sock?

Allergic reaction

How can you apply a condom catheter to avoid irritating the patient's skin?

Allow space between the drainage tip and glans of the penis.

Which of the following is a basic principle of bioethics?

Autonomy and Justice

What causes hemorrhagic shock?

Blood loss

Which method should be attempted first when trying to remove a foreign object from the nose?

Blowing the nose

Which of the following type(s) of check is guaranteed not to bounce? -Personal check -Certified check -Money order -Both a personal check and a certified check -Both a certified check and a money order

Both a certified check and a money order

When should hands be washed when you will be wearing gloves?

Both before and after wearing gloves

How many cubic centimeters are equal to 6 ounces?

60 mL 30 mL 180 mL<---- 360 mL

What is a UCR fee?

A fee for the amount that physicians in the same geographic area most commonly charge for the same service

Which of the following describes a system?

A group of individual parts that work together to form a unified whole

Where tab allows you to find your To-Do list? A B C D

A home

Why is it important for health care workers to wear personal protective equipment?

All of the above

Where may a bedpan be placed before giving it to a patient?

Floor Bed<--- Overbed table Bedside stand

What may be given through IV therapy?

Fluids Medication Blood All of the above<-----

Which of the following is NOT true of foreign bodies in the ear?

Foreign bodies in the ear cause extreme pain.

Which heat-induced condition is treated by removing clothing and getting the patient into a tub of cool water?

Heat stroke

Who is known as the "Father of Medicine"?

Hippocrates

What should be done with food that is leftover in an isolation room?

It should be disposed in the patient's room.

Why should an assistant smile when talking on the telephone?

It will be heard in the voice just as it would be seen in person.

Why should transmission-based garments never be removed outside of an isolation room?

It would increase the risk of spreading infection

Physical safeguards of HIPPA's Security Rule are:

Measures, policies, and procedures to protect electronic information systems from natural and environmental hazards, as well as unauthorized intrusion.

People should eat a variety of which type of food?

Meat Vegetables and fruits<----- Milk Grains

Hand washing, routine cleaning and using PPE are examples of what type of practice?

Medical asepsis

Cindy works as a secretary for a hospital administrator. At work one morning, she dropped a heavy box and broke her foot. She will still be able to perform all her regular job functions. What level of Workers' Compensation disability is this? 1. Medical treatment only 2. Permanent, total disability 3. Temporary, partial disability 4. Temporary, total disability 5. Permanent, partial disability

Medical treatment only

Why is it so important to keep a record of telephone messages?

Messages are considered to be legal documentation.

What type of disorder is diabetes?

Metabolic

Which invention allowed scientists to discover cells?

Microscope

What is one advantage of individual insurance over group insurance?

More choice of policies

Which type of burn is also called a partial-thickness burn?

Second-degree

Which of the following endorsements specifies the person to whom the endorser is making the check payable? -Blank endorsement -Special endorsement -Restrictive endorsement -Qualified endorsement

Special endorsement

Which of the following is NOT true of splints and slings?

Splint an injured limb if EMS will soon be arriving

Another physician calls with an important question and asks to be put through to the office physician immediately. But the office physician is in the middle of a patient exam. What is the most appropriate response for the assistant?

Take a message to be returned as soon as possible.

In the workplace, every employee is a member of a ____.

Team

Recognizing oneself as part of a whole and working toward a common purpose is called what?

Team identity

What happens to a team without good leadership?

Team may become unproductive and dis-unified

What can pagers display?

Telephone number to call back Digital text message All of the above

Which of the following actions should you FIRST take if you think you are a victim of harassment?

Tell the person to stop the behavior

Which of the following is NOT true of incontinent patients?

The condition is almost always permanent.

What major medical breakthrough was made during the Industrial Revolution?

The connection between structure and function is realized.

A patient has a major wound to the wrist. What pressure point should be used to stop bleeding?

Brachial artery

A stroke is the reduction or lack of blood supplied to which organ?

Brain

What causes neurogenic shock?

Brain and spinal cord injury

What is a fracture?

Break in a bone

What is the name of the world's first pandemic, which occurred during the Dark Ages?

Bubonic Plague

What is a function of vitamins and minerals?

Build, maintain, and repair cells<------ Cushion the organs and bones Give the body energy All of the above

Thomas asked a co-worker out on a date. The co-worker laughed and started making fun of him in front of other employees. For Thomas, this is an example of __________

Bullying

Which of the following is a sign of poisoning?

Burning and redness around the mouth and lips

Important business data that is not known to the public is considered what type of information

Business

Which food is part of the Milk group?

Butter Cheese<----- Cream All of the above

Ismael wants to eat well. Which is the healthiest fat that he can use to sauté chicken?

Butter Shortening Margarine Canola oil<----

How can a physician consultation be scheduled?

By an assistant, By a patient, By a physician, All of the above

How do viruses reproduce?

By invading living cells

Which of the following is NOT used to sanitize?

Dry heat

How long can a single pair of gloves be used?

During care for one patient

A patient must be with a practice for more than a year to be considered an established patient

False

Assistants should open envelopes by sliding their finger under the sealing flap and then sliding it across the top edge to the other side.

False

In discounted fee-for-service reimbursement, a participating provider can bill patients belonging to the network for the amount over the insurance contribution.

False

It is acceptable for an office assistant to let the phone ring up to 10 times before answering it.

False

It is okay to threaten a patient who has not paid with legal action, even if this is an action the office is not currently planning to take.

False

Main terms in diagnostic coding systems, such as the ICD-10-CM, can be anatomical sites.

False

Payments received by mail do not have to be posted to the patient ledger. -True -False

False

Reconciling the bank statement is optional. -True -False

False

TRUE or FALSE: Working in the healthcare industry is a very independent profession that challenges you to rely only on yourself.

False

Telephone messages in a medical office should be discarded immediately after action has been taken on them to protect patient privacy.

False

The HITECH Act strengthens HIPAA by having fewer rules and lighter penalties in privacy and security laws to assure compliance in keeping client's PHI safe and secure.

False

The ending balance on the bank statement will always be the same as the current balance in the check ledger. -True -False

False

The goal of HIPAA is to safeguard hospitals and hospital staff from making errors in the care of a patient.

False

True or False. An individual may be eligible for both TRICARE and CHAMPVA.

False

When a patient makes a payment to a collection agency, the entire amount of that payment will be sent to the medical office. -True -False

False

When answering the telephone, it is optional for the assistant to identify the caller.

False

Which of the following best describes an insurance carrier's allowed charges?

Fees an insurance carrier is willing to pay for a particular service

Which of the following is NOT a characteristic of an effective team?

Few meetings

As an assistant, TJ deals with many people who want to see the physician. How should he handle all these people?

Filter their request.

Which type of burn should you flush with cool water?

First degree or mild second degree

Who processes Medicaid claims? 1. The Centers for Medicaid Services 2. Fiscal intermediaries 3. Each state government

Fiscal intermediaries

Kaylie wants to increase her fiber intake. What should Kaylie eat?

Fish Yogurt Baked goods Vegetables<----

How many back blows should be given to an infant?

Five with enough force to dislodge the object

How many digits does a procedural code have?

Five, with two-digit, optional modifiers

Why are Intake and Output charts important?

To see at-a-glance if the digestive system is working properly To prevent dehydration or over-hydration<----- To see if a patient is eating too much or too little To prepare patients for surgery and other procedures

What is it called when a speaker's feelings are expressed through speech?

Tone of Voice

A patient calls to get more instructions for the prescribed treatment. What is the most appropriate response for the assistant?

Transfer the call to a nurse.

A medical office assistant may use triage when scheduling patients for appointments.

True

A medical office assistant should always consult the office guidelines for preferred methods of scheduling.

True

A message pad and pens should be kept by the telephone in a medical office at all times.

True

An essential modifier, if available, must be included in the code.

True

It is a good idea to keep a list of questions by the telephone to help with handling emergency calls.

True

Legally and ethically, a medical office is bound to give patients aid even after regular office hours.

True

Main terms in procedural coding systems, such as the CPT-4, can be anatomical sites.

True

Medical office assistants may be required to perform accounting tasks. -True -False

True

TRUE or FALSE: Healthcare facilities should have processes in place that make it clear when you should resolve an issue on your own or escalate the problem.

True

When annotating letters, assistants should answer any questions that they are able to answer.

True

With fee-for-service plans, patients are reimbursed for health care expenses after out-of-pocket payments are made.

True

If back blows do not clear an obstructed airway in an infant, what is the next step a rescuer should take?

Turn the infant over and perform chest thrusts.

Which of the following toileting methods is appropriate for patients who are able to ambulate to the bathroom with help?

Urinal Bed-side commode Toilet <-- Bedpan

Which of the following is NOT an example of output?

Urine and feces Emesis Blood platelet IV<--------- Irrigation drainage

How should you treat a pregnant choking victim?

Use chest thrusts.

Lyme disease can be spread through which mode of transmission?

Vectorborne

Which of the following is NOT a sign of cardiac arrest?

Victim is holding their throat and gasping for breath.

When are calls from other medical personnel usually transferred directly to the office physician?

When the physician who is calling asks to be put through at once.

When does choking occur?

When the trachea is blocked

Which of the following is true of autoclaving?

items for a specific procedure are often wrapped together

What is the standard procedure for recording a pt's name for an appointment?

last name, first name

In addition to blocking out professional travel in the appointment book, assistants may arrange the flights and accommodations for physicians.

true

Medical office assistants are responsible for scheduling and cancelling appointments.

true

The Notice of Privacy Practices (NPP) outlines how a client's information can be __________.

used or disclosed.

When using an elastic or roller gauze bandage, by how much should you overlap the bandage with each wrap?

½ the width of the bandage

What is the goal of bladder and bowel training?

To save staff time by getting all patients on a similar schedule To regulate the amount of output produced by the patient To instruct the patient how to care for themselves after an episode of incontinence. To restore normal control of elimination<----

Which type of heart attack symptoms are nausea, dizziness, and heavy perspiration?

"Silent"

How far should the telephone mouthpiece be placed from the lips?

1 inch away

How many milliliters are equal to 1 ounce?

1 mL 3 mL 10 mL 30 mL<------

How many milliliters are equal to 10 ounces?

1 mL 30 mL 100 mL 300 mL<----

Approximately how long after cardiac arrest do brain cells begin to die?

1 minute

What is the maximum amount of time a caller should be left on hold before the assistant checks back with the caller?

1-2 minutes

What is the number for the Poison Control Center?

1-800-222-1222

When feeding a patient, how full should the spoon be?

1/4 1/3<---- 1/2 3/4

What is the standard time assigned to a prenatal examination?

15 minutes.

What is the ratio of chest compressions and rescue breaths during pediatric CPR when there are multiple rescuers?

15:2

When adjusting crutches for fit, how many inches should there be between the axillary bars and the patient's underarms?

2 inches

What is the maximum amount of time a patient should wait to be seen?

20 minutes.

According to the Rule of Nines, what is the burn percentage of a patient with burns to the front of the torso and the front side of both arms?

During CPR, what is the ratio of chest compressions to rescue breaths in adults?

30 compressions to 2 breaths

How much blood is pumped during an effective chest compression compared to a normal heartbeat?

30%

What is the ratio of chest compressions and rescue breaths during pediatric CPR when there is one rescuer?

30:2

What level of fault is the following example: Tony, who works in the billing department of the hospital, was disgusted that he didn't receive the raise wanted. As a result, Tony sold some of the client's credit card information for extra money.

After applying a sling, how elevated should the patient's hand be?

5 or 6 inches above the elbow

What is the minimum amount of water that an average sized adult requires daily?

500 mL 1500 mL<---- 2500 mL 5000 mL

A patient with hypothermia will have a temperature below what reading?

95 degrees

In which situation is it unlikely that a catheter would be used?

A 18-year-old female having stitches applied to a laceration on her forearm

How can you tell whether a trash container is for regular or biohazardous waste?

A biohazardous container has a red bag marked with the universal biohazardous symbol.

Which of the following victims needs abdominal thrusts?

A victim who cannot talk and is grabbing their throat

Redness, oozing pus and a fever can indicate what?

A wound had become infected

For workplace harassment to be considered illegal, it must meet which of the following criteria

A,b, and C

An assistant is responsible for which of the following?

All of the above

For which of these types of telephone calls is it acceptable for the office assistant to take a message much of the time?

All of the above

What factors should be considered when choosing a scheduling system?

All of the above

What is considered an important approach to problem solving and medical research?

All of the above

What type of bandage can be used to secure dressings?

All of the above

Which of the following are considered routine patient telephone calls?

All of the above

Which of the following are valid reasons to stop CPR?

All of the above

Which of the following can affect the methods for clearing an airway?

All of the above

Which of the following is a feature of practice-management software?

All of the above

Which of the following items is an airborne precaution? Wearing a respiration mask Keeping the room at negative pressure All of the above

All of the above

Which of the following serves as a reminder for patient appointments?

All of the above

Which of the following skills will a medical office assistant need to perform accounting tasks? -Good organizational skills -Computer literacy skills -Communication skills -All of the above

All of the above

Which of these items may be found on a standard message form?

All of the above

Why is it important for teams to have frequent meetings?

All of the above

What is one of the advantages of double-booking appointments?

Allows for urgent care when there are no available appointments

What is the purpose of an ostomy?

Allows waste to be expelled

Which of the following is a non-profit organization?

American Cancer Society

Which of the following is a sterile field?

An area covered with a sterile towel and containing only sterile supplies

What is a referral?

An authorization for a patient to receive specialized services from another practice

In a best-case scenario, emergency care is performed by whom?

An emergency care professional

What is the name of a patient bill that records services and charges for a specific time period?

An invoice

Which of the following definitions best describes a deposit slip? -An itemized statement of ATM withdrawals -A careless mistake made when depositing money -An itemized memo of funds to be posted to a bank account -A receipt given to patients after they pay their bill

An itemized memo of funds to be posted to a bank account

What is a foreign body?

An object in the body that does not belong there

Which of the following piece of information is important to relay to Poison Control and EMS?

An open bottle lying next to the patient

Which of the following best defines the term "disbursement"? -An outgoing amount of money from the office -The fee charged by the office's banking institution -The posting of a payment made by a patient -An incoming amount of money from an insurance company

An outgoing amount of money from the office

Which of the following is true when it comes to obstructions in the trachea?

An unconscious victim may be easier to treat because the muscles in the throat relax.

Which technology allows a patient to speak with a human?

Answering Service

How might a physician deal with an underpaid insurance claim?

Appeal the insurance carrier's decision

Why do assistants include the abbreviation NP when entering a new patient's appointment in the appointment book?

As a reminder to have the patient complete registration forms

When should daysheets be updated? -At the end of each day -As each transaction takes place -At the end of each month -After five or more transactions have taken place -At the end of each week

As each transaction takes place

What is the best way for health care workers to elicit the greatest amount of information from patients?

Ask broad questions.

What is an appropriate response for assistants who feel they may lose their temper with a difficult caller?

Ask for another staff member's help

What is the best way to filter a salesperson's request to see the physician without disrupting the office schedule?

Ask for product information and a business card

How should you handle the caller when transferring a call?

Ask the caller's permission to place the call on hold and make the transfer.

Accounts receivable are considered ____. -Liabilities -Assets -Debts -Equity

Assets

Which of the following is the correct equation for determining equity? -Assets - Liabilities = Equity -Assets + Liabilities = Equity -Liabilities - Assets = Equity

Assets - Liabilities = Equity

What is a benefit of having the assistant schedule a consultation referral?

Assistants can record information on the referral form, Assistants can communicate important details, Patients may be less anxious if they don't have to schedule it themselves, All of the above

Which of the following is true about emergency hospitalization?

Assistants still must be prepared with the pt's info.

How long should you spend checking for a pulse and normal breathing during pediatric CPR?

At least 5 seconds, but no longer than 10 seconds

Ideally, when should patient payments be received?

At the time of service

When sorting mail, where should the most urgent and important mail be placed?

At the top of the pile

What kind of leadership style would be best to employ if quick decisions are needed on a team?

Autocratic

Which technology uses a recorded message with a series of directions for callers to press buttons to reach the correct party?

Automatic Routing Unit (ARU)

Which type of crutches requires patients to bear weight with their hands?

Axillary and forearm

What button would you use to find video tutorials or forums? A B C D

B get help

What should the assistant do when a patient stops at the front desk after an appointment?

Exercise proper customer service and collect the required payment Review the patient's chart to make sure it is complete Check if the patient needs a follow-up visit

Which agency developed standard precautions?

CDC

Which military-sponsored health insurance program is for veterans who were disabled in the line of duty? 1. CHAMPUS 2. CHIP 3. TRICARE 4. CHAMPVA

CHAMPVA

Which of the following is true?

CPR may prevent biological death if performed immediately after clinical death.

Which technology allows telephone calls to be sent to another appointed number?

Call Forwarding

What steps can a medical office assistant take to fill a canceled appointment time?

Call patients who have appointments scheduled later that day or week

What is the first thing an assistant should do after receiving a patient overpayment? -Call the patient's bank. -Tear up the check. -Alert the physician on duty. -Call to inform the patient.

Call to inform the patient.

How should assistants respond to disruptions in the office schedule?

Calmly

What is the key response for an assistant who is dealing with an angry telephone caller?

Calmly reassuring the caller of concern and intention to help.

What does the abbreviation "C" represent in practice-management software?

Cancellation

Which of these patients may be placed on a high-calorie diet?

Cancer patient Underweight patient Anorexic patient

Which of the following insurance reimbursement methods pays a set fee per patient?

Capitation

What nutrient source should make up 20% to 35% of an adult's diet?

Carbohydrates Fats<------- Proteins

What does the body use to build, maintain, and repair cells?

Carbohydrates Proteins<------ Fats

Which of the following conditions poses the greatest threat to a person's life?

Cardiac arrest

What should be written in the Pay to the Order Of section of a check to establish a petty cash fund? -The medical office assistant's name -Cash -The physician's name -The name of the medical office

Cash

What is a tube used to drain fluid through a body opening?

Catheter

Which of the following is NOT true of burns?

Cause little pain or long-lasting trauma

Which technology permits two-way communication?

Cellular Phones

Efficiency, strength, and focus typically result from a respect for what?

Chain of command

If a person is always asking questions and challenging concepts, what role can this person play on a team at work?

Challenger

A team member is out sick and she has a presentation to make. You gather her presentation material and do the presentation yourself. What type of role are you taking on the team?

Chameleon

What should be done if a patient has swallowed poison and is unconscious?

Check for breathing and give artificial breaths, if needed

In two-person CPR, if the victim is unresponsive, what two tasks should happen immediately?

Check for pulse and breathing; activate emergency response system

If an airway obstruction is removed in an unresponsive infant, what is the next step?

Check for responsiveness.

In which of the following ledgers would an assistant look to find the most current bank balance? -Accounts receivable ledger -Patient ledger -Check ledger -Accounts payable ledger

Check ledger

Which part of a health history includes information about the patient's reason for seeking medical help?

Chief complaint

For whom was CHIP originally created to cover? 1. Young families 2. Pregnant women 3. Children 4. The elderly

Children

What is the most common cause of choking for young children and infants?

Choking on small objects they accidentally swallowed

CPR has three basics steps. Which of the options below shows the correct order for these steps?

Circulation, airway, breathing

The strings and elastic bands of masks and eyewear are considered _____?

Clean

What is the purpose of an enema?

Cleanse the lower bowel

What is a benefit of using a PHR?

Client's information is stored in one place

If an insurance carrier agrees to pay 75% of the cost of a service and requests the patient pay the remaining 25%, this is what kind of expenses?

Coinsurance

What should be applied to a bone or join injury if immediate professional medical help will be unavailable for an extended amount of time?

Cold Compress

Which of the following is a trait that effective leaders demonstrate?

Commitment

What is another term for an orthopedic pan, or a special bedpan used for patients who have difficulty moving?

Commode Fracture pan<---- Urinal Catheter

Which type of heart attack symptoms are chest pain, difficulty breathing, and irregular or rapid heartbeat?

Common

What kind of proteins are found in animal sources, such as meat, poultry, fish, eggs, milk, and cheese?

Complete proteins<---- Incomplete proteins

Which of the following is true of a diabetic diet?

Complex carbohydrates are a better choice for diabetes.

Lydia works at a medical facility in which all employees are required to wear white shoes. Lydia does not agree with this rule. What should Lydia do?

Comply with the rule and wear appropriate shoes.

What effect can rescuer fatigue have on chest compressions?

Compressions become shallow and ineffective.

What is required of all conflict resolution strategies?

Compromise

When solving a problem in a group situation, which of the following traits should be demonstrated?

Compromise

Which technology is used for three or more people in different geographical areas to "meet" by phone?

Conference Call

Keeping sensitive personal and business information private is called

Confidentiality

Select the definition for willful neglect.

Conscious or intentional failure to perform a duty due to negligence.

The outside of a gown is considered _____?

Contaminated

What is the priority in treating shock?

Controlling the cause

What is another name for a seizure?

Convulsions

Which of the following is not a part of personal care?

Covering tattoos

An EHR is a paper record that is created, managed, and consulted by authorized providers and staff from across more than one health care organization. True False

Presenting incomplete and inaccurate information about a client's health to healthcare providers is a benefit of an EHR, according to the HITECH Act. False True

What does FAST stand for?

Face, Arms, Speech, Time

Which of the following is true about healthcare facilities?

Facilities should have a mission and measurable goals.

Select the definition for reasonable cause.

Facts or circumstances that would lead a reasonable person to believe a violation had occurred.

Stella is preparing a sterile tray for a dressing change. While preparing the tray, a nurse calls her name, and she turns her back on the tray for a few minutes. What should Stella do next?

Create a new tray

Which of the following is true of crutches?

Crutches that are not adjusted properly can cause injury.

What button is used to lock the screen? A B C D

D lock

Question # 9 What tab allows you to read emails? A B C D

D messages

Ideally, how often should money received by the office be deposited? -Daily -At the discretion of the medical office assistant -Weekly -When the sum reaches over $1,000

Daily

Which of the following is an example of a time management tool?

Daily planner

Which of the following is true?

Death from choking is uncommon because rescuers act quickly to clear the airway.

In health insurance, what is the amount of money that must be paid by the patient each year before the insurance agency begins to make payments?

Deductible

Which of the following is NOT true?

Dehydration can be caused by a lack of water intake. The body can live longer without water than it can without food.<----- Dehydration can be caused by diarrhea and vomiting. Dehydration is a lack of water in body tissues.

You are asked to lead a team that needs to develop many creative solutions for the company's manufacturing problems. What type of leadership style is best for this team?

Democratic

Which of the following is NOT part of the assistant's role during bladder and bowel training?

Developing a training plan based on a patient's needs<---- Keep accurate records Follow the patient's care plan Encourage and support patients' efforts

In ancient times, which of the following helped to slow the spread of disease?

Development of sewer systems

Which of the following is true of diabetes?

Diabetes is caused when the body produces too little insulin.

Which term refers to word choice?

Diction

Which type of documentation has a purpose of releasing the patient back to their regular lifestyle and giving a record of the interactivity among health care providers?

Discharge report

Workplace _________ is when an adverse or hostile job action is taken against a person because of a Protected characteristic

Discrimination

Which of the following is the best method for communicating team goals?

Discuss goals in a group meeting

Which type of bone or joint injury occurs when a bone separates from a joint or is moved out of place in the joint?

Dislocations

Which of the following is true of documentation?

Documentation is perhaps the most critical communication that a health care worker will create.

What technique should be used to remove items from an isolation unit?

Double-bagging technique

Tom, a medical office assistant, receives a call from a patient who has what sounds like a serious infection. How should Tom schedule the acutely ill patient?

Double-book the appointment, if necessary.

Which manual bookkeeping system has a built-in way to check for errors? -Double-entry system -Single-entry system -Pegboard system

Double-entry system

Which of these is the most appropriate way to make corrections in a manual bookkeeping system? -Cover the mistake with liquid paper and write over it. -Draw one line through the mistake and enter the correction above. -Scribble through the mistake until it is unreadable. -Leave the mistake, but make a mental note to tell the auditor.

Draw one line through the mistake and enter the correction above.

Which item is used to stop bleeding, prevent infection, absorb secretions, and treat pain?

Dressings

Which of the following is NOT true of dressings and bandages?

Dressings and bandages used in emergencies must be sterile.

How is a used sharp disposed of?

Drop the entire sharp into a sharps container.

Courtesy is far less important for outgoing telephone calls than it is for incoming calls.

False

For short breaks in a telephone conversation, an assistant should cover the mouthpiece with a hand instead of using the hold feature.

False

If a patient plans to use a credit or debit card as payment, the physician is allowed to charge a higher fee for the patient's service.

False

If an office uses a computerized bookkeeping system, understanding manual bookkeeping is unnecessary. -True -False

False

If an office uses automatic withdrawal to pay bills, those payment amounts do NOT need to be posted on any office ledgers. -True -False

False

Information on the claim form will not include the patient's diagnosis.

False

Patients have no responsibilities regarding their healthcare.

False

Paying the office's utility bill is an example of income. -True -False

False

When screening telephone calls, the assistant should do whatever it takes to keep a patient from speaking with the physician at any time.

False

When should a patient be in an upright position for feeding?

During the feeding 1 hour after the feeding All of the above<----

What is the term that means a person is unable to predict and control elimination?

Dysphagia Aspiration Incontinent<---- Continent

How often must a patient meet the deductible?

Each year

Which of the following are key locations on the body to check for frostbite?

Ears, hands, feet, and nose

EHR stands for _______________. Electronic Height Record Elementary Health Recording Electrical Health Recording Electronic Health Record

Electronic Health Record

Samantha received a large cut that demands immediate attention. The physician cannot perform the procedure and immediately sends Samantha to the hospital. What type of hospitalization is this?

Emergency

Which of these types of telephone calls warrants immediately notifying the physician?

Emergency Calls

What does EMS stand for?

Emergency medical services

You just started working for a company, where should you first look to find a confidentiality policy concerning information you might be handling

Employee handbook

What is the benefit of using SOAP notes?

Employees know where to look for information.

Which of the following is true about organizational structures in healthcare facilities?

Employees must respect the roles of other team members.

Who pays the premiums for Workers' Compensation insurance? 1. The Workers' Compensation Board 2. Employers 3. Employees 4. The federal government

Employers

Which of the following is true about patient-centered care?

Empowers the patient

Which of the following is true of using bedpans?

Empty bedpans can be left uncovered next to the toilet. Bedpans are only used for bowel movements. It must be covered while taking it to the bathroom.<--- Bedpans are washed carefully and shared by several patients.

What does the term defecation mean?

Empty the bladder of liquid waste Discharge solid waste from the body<----- Pump contents from the stomach All of the above

What does the term void mean?

Empty the bladder of liquid waste<--- Discharge solid waste from the body Pump contents from the stomach All of the above

What do nutrients do?

Enable the body to grow, maintain, and repair itself Give the body energy Help different systems in the body work properly All of the above<------

Which of the following is an example of enthusiasm?

Encouraging the team

What is the term for giving fluids directly into a vein?

Enteral nutrition Jejunostomy Intravenous therapy<--- Gastrostomy

What is the term for tube feeding?

Enteral<------ Therapeutic Dysphagia Intravenous

Why is the pegboard system also called the "write-it-once" method? -Superbills are not used with the pegboard system. -Entries are posted to several records at once. -The pegboard system requires fewer records to be kept. -The office is not required to issue receipts.

Entries are posted to several records at once.

What should an employee do if a goal fails to be accomplished?

Evaluate the goal and determine the reason for failure.

Adrian uses the problem solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?

Evaluate the results and create a new solution.

A catheter drainage bag should be emptied at least how often?

Every 8 hours

Which of the following is true?

Every body fluid must be considered infectious.

When should a receipt be issued to a patient?

Every time the patient makes a payment in the office

How often must the medical office assistant confirm a patient's Medicaid eligibility? 1. Every year 2. Every visit 3. Every six months 4. Every month

Every visit

How should subjective statements by the patient be documented?

Exact words in quotation marks

What level of government administers Medicare?

Federal

What does it mean to schedule by exception?

Fitting emergencies into the schedule, even if the office is busy

Natalie is a secretary and must complete a large amount of filing this afternoon. At 1:00 PM, the office receptionist gets sick and goes home. The manager asks Natalie to fill in at the front desk for the rest of the afternoon. Which trait does Natalie demonstrate by adjusting her schedule?

Flexibility

Why might a patient be referred to another physician or facility?

For testing For a second opinion For an examination All of the above

What should an assistant do with an incoming piece of mail with the notation PRIVATE?

Forward the piece of mail to the person to whom it is addressed

If a patient is diagnosed with a fractured ankle, which of the following terms would you use as a main term?

Fracture

What type of violation is billing for a service that was never provided?

Fraud

What type of violation is unbundling procedural codes?

Fraud

In which type of feeding is a tube is inserted into the stomach through the nose?

Gastrostomy (G) Nasogastric (NG)<------- Jejunostomy Nasointestinal

As a result of people living longer, which of the following is true?

Geriatric care is in high demand

What should you do if there are foreign bodies in a wound?

Get professional help

What is the first and foremost essential first aid factor?

Get proper first aid training.

Which of the following is NOT a basic principle of first aid care?

Give a disoriented patient some water or a snack.

If a person has a pulse but is not breathing, what should be done?

Give rescue breaths every 5-6 seconds; check pulse and breathing every 2 minutes.

Which method is used to clear an obstructed airway in an infant?

Give sets of 5 back blows and 5 chest thrusts.

What types of PPE should be available to employees of a nursing home?

Gloves, masks, eyewear, gowns and CPR shields

What does prompt attention to answering the telephone show?

Good public relations Efficiency of the office All of the above

How is output measured?

Graduated containers or bags<----- Same as the input for the previous hour All output is estimated Size of a spill

What is the correct way to handle a telephone handset?

Grasp it around the middle

If an individual is enrolled in an insurance plan through a benefits package at work, what kind of enrollment is this?

Group

If the assistant cannot find an appropriate procedural code in the CPT-4, where should the assistant look next?

HCPCS Level II

What Act outlines the use of Electronic Health Records? HITECH Act Health Care Reform Act Affordable Care Act Equal Pay Act

HITECH Act

Why might a caller refuse to give a name or reason for the call?

He fears being prevented from speaking to the physician.

A patient, Trent, is scheduled for a 7:45 AM hospital admission. What does this mean?

He will be formally checked into the hospital at 7:45.

A triangular bandage is often used on which part of the body?

Head

Which technology is worn on the body for more freedom of movement?

Headset

HIT stands for

Health Information Technology

Select the definition for covered entity.

Health care providers, facilities, and any related employees and staff.

Which of the following types of insurance plans is most likely to use capitation as its reimbursement method?

Health maintenance organizations

Which type of managed care plan generally reimburse physicians using capitation?

Health maintenance organizations

Which group is responsible for caring for clients?

Healthcare Provider

Which of the following causes of cardiac arrest is most common among much older victims of cardiac arrest?

Heart condition

A football player has been practicing all day and suddenly feels a sharp pain in his right calf. What condition is likely affecting this patient?

Heat cramps

Which heat-induced condition is treated by applying firm pressure to the affected area?

Heat cramps

Which head-induced condition includes pale, clammy skin and excessive perspiration?

Heat exhaustion

Which heat-induced condition can cause body temperature in excess of 105 degrees F?

Heat stroke

Which of the following is NOT a symptom of a stroke?

Heavy pressure on the chest

Which of the following is true of heart attacks?

Help the patient administer nitroglycerin or aspirin.

Jesse Lukas is a beneficiary of both his mother's and his father's insurance policies. His mother's birthday is November 1, and his father's birthday is on December 2. Which parent's policy will provide Jesse's primary coverage?

His mother's

What is the telephone feature required to interrupt a conversation to answer another call?

Hold

Which of these statements about emptying a urinal is true?

Hold the urinal close to the toilet bowl while pouring.<----- Do not rinse the urinal between each use. Dispose the contents of the urinal into a biohazard bag. Dispose of the urinal after each use.

Bradley was late to work this morning. However, no one saw him come in late. When filling out his time sheet, he is tempted to record that he arrived at work on time. But Bradley does the right thing by recording the actual time that he arrived at work. Which trait does he demonstrate?

Honesty

Travis is confronted by a pharmaceutical rep wishing to see the physician. Dr. Smithfield has a full schedule. What should Travis do?

Tactfully request that he leave literature for the physician to review

What does the term calorie count mean?

To weigh the patient after every meal or snack. To restrict how much food a patient is given. To keep a record of the patient's food intake.<---- To explain to the patient what nutrients are in each food.

What determines the type of bandage used for an injury?

Type of injury and the body part affected by the injury

An action that makes an employee uncomfortable in any way is classified as __________

Unwelcome behavior

What is the key to bladder and bowel training success?

Use rewards when a patient has success in the training. Establish a regular schedule of toileting.<--- Restrict the patient's intake for several weeks. Have plenty of staff able to assist patients when they feel the urge to eliminate.

Any food that is made from wheat, rice, oats, cornmeal, barley, or rye is classified as what?

Vegetable Grain<------- Meat or bean Fruit

What is the use of language and words to send and receive information called?

Verbal Communication

With which technology does a patient record a spoken message using a feature built into the telephone system?

Voicemail

Which part of systems theory is anything that pinpoints problems in a system before the output is complete?

controls

Select a possible barrier to implementing an EHR. Attitudes Rights Cost Location

cost

PHR allows clients to keep track of all medications and their ________.

dosages

Which of the following is NOT true of catheter tubing?

The tubing should have kinks or bends that stop the flow of urine.

What would be a valid reason to delay the start of CPR?

The victim is bleeding heavily from their leg.

In which of the following situations would it be safe to use an AED?

The victim is lying in a small puddle of water.

How does an open office hours scheduling system eliminate missed appointments?

There are no scheduled appointments.

What is one of the disadvantages of grouping similar appointments?

There is less flexibility with appointment times.

The availability of the Internet and access to medical information has had what impact on healthcare consumers?

They are more frequently taking responsibility for their own health.

Why are emergencies scheduled by exception?

They are serious situations that require immediate attention.

HIPPA's Security Rule applies specifically to __________.

ePHI

When scheduling an elective hospitalization, which gets scheduled first?

elective surgery

Which type of hospitalization is not planned in advance?

emergency hospitalization

As a team leader, why should you avoid negative attitudes?

They can be destructive and prevent the team from achieving goals.

Which of the following is true about face masks?

They cannot be reused.

What does wave scheduling assume about patients?

They rarely arrive for their appointments on time.

Which of the following methods of payment is least likely to be accepted at any medical office?

Third-party check

How is Medicare funded? 1. Through government tax dollars 2. By monthly annual payments, premiums, and deductibles 3. Through tax dollars, premiums, deductibles, and co-insurance payments 4. By private insurance investors

Through tax dollars, premiums, deductibles, and co-insurance payments

How does a pathogen enter a new reservoir?

Through the portal of entry

Which of the following is the main federal law protecting employees against harassment and discrimination?

Title VII of the civil rights act

What is the purpose of practice-management software?

To allow staff to complete tasks electronically.

Why is it important to give the patient privacy for elimination and not show reactions to smells or products?

To avoid inhaling microorganisms released during elimination. To avoid contamination of equipment or specimens. To complete the procedure as quickly as possible. To show sensitivity to the patient and avoid causing embarrassment.<------

Why is it important to keep an up-to-date inventory of all administrative and clinical supplies in the office? -To keep track of the office's assets and liabilities -To avoid making unnecessary purchases or running out of important supplies -To keep the assistant busy -To keep employees from stealing office or clinical supplies

To avoid making unnecessary purchases or running out of important supplies

Why should a new patient arrive 15-20 minutes prior to an appointment?

To complete new patient registration

What is the main purpose of using inflection?

To emphasize important points in a conversation

What is the purpose of the insurance claim utilization review process?

To ensure the patient's coverage and eligibility

In coding, what is the purpose of a modifier?

To further specify the code

What does it mean to "force fluids?"

To give fluids to the patient through straws To refuse to give any food until the patient drinks a certain amount To remind the patient to drink each time you are in the room<----- To give an extra IV to a patient

What is the purpose of appointment reminder systems?

To increase patient show rates

Why is it important to face patients while feeding them?

To interact and make the patient the focus of attention.<------- So you can see if the patient likes the food or not. It is not important to face patients while feeding them. So the patient can see what is being served.

What is the goal of a diabetic diet?

To keep the patient's blood sugar level within normal limits.

Why must the assistant always be aware of who is nearby when on the telephone?

To keep unauthorized parties from overhearing confidential information

In which case would a high-protein diet typically be ordered?

To promote healing in a patient with a severe wound.

Why might an assistant avoid using the term "doctor" when leaving a telephone message for a patient?

To protect the patient's privacy

What is the purpose of the HIPAA Privacy Rule? -To protect the privacy of patient information -To protect the physician's personal privacy -To protect the privacy of an office's income -To allow a health care provider to sell patient financial information

To protect the privacy of patient information

What is the goal of screening calls?

To provide better care to patients.

Which of the following expenses might the petty cash fund be used for? -To issue a patient refund -To pay an office utility bill -To purchase office Halloween decorations -To pay for an office supply order

To purchase office Halloween decorations

What is the goal of managed care insurance?

To reduce medical expenses by maintaining healthy lifestyles

What does it mean to unbundle procedural codes?

To separate components of a service and bill each separately

Why might an office divide patient billing into several cycles per month?

To stabilize the assistant's workload

Why do managed care plans require patients to obtain referrals before visiting specialists?

To support the medical necessity of the visit

Clients can create a PHR by using a tool offered by their healthcare provider, ________, or use one that they find on their own.

employer

Why is keeping accurate records in practice-management software important?

entries become a permanent, legal record.

Clients cannot use a PHR to keep track of and print important health information.

false

In a two-person rescue, the chest compressions should stop while the AED is being set up and the pads applied.

false

Using a procedure to process incoming mail takes more time than not using a procedure.

false

ePrescribing ALWAYS prevents errors due to hard to read prescriptions.

false

Which part of systems theory is the process of monitoring outputs to determine whether or not the system is working?

feedback loop

What should the medical office assistant do after a patient has had surgery?

follow up with the hospital and pt

All foods that are liquid at room temperature or melt at body temperature are permitted on which type of diet?

full liquid diet

How are rescue breaths given during infant CPR when no barrier device is available?

through the mouth and nose

Why is the evaluation step an important part of the problem solving method?

to determine wheather the solution was successful or if another solution would have worked better

A PHR is an electronic record of health and medical information, which can be maintained by the client.

true

Client privacy rights include the right to know who their personal health information is being shared with.

true

HIT helps all providers involved in a client's care have a 360 degree view of the client's treatment.

true

HIT is the application of technology in the healthcare industry for the purpose of storing, retrieving, and sharing healthcare information.

true

Having access to tests, labs, surgery, and x-ray results is important because it helps staff to avoid delays and costs associated with re-testing.

true

What compression technique should be used on an infant during CPR when there are multiple rescuers?

two thumb-encircling hands

What compression technique should be used on an infant during CPR when there is one rescuer?

two-finger

You are putting together a team for a special project at work. Your friend Jim and another co-worker John both want to be on the team, but you only have room for one more person. They both have the same skill and work ethic. Which of the following is a good decision?

yes chose jim because its okay to choose friend bc they have similar characteristics

Which of these statements is the best way to respond to an unexpected visitor to the office?

I'm sorry, but Dr. Torrez's schedule is full today. Would you like to schedule an appointment for another time?

Which of the following manuals is used for diagnostic coding?

ICD-10-CM

Which type of diet is typically used first for patient following surgery or stomach-upset?

Ice chips or sips of water

What is the first step in the problem solving method?

Identify the problem.

In which of the following situations would the Truth in Lending Act apply?

If a patient sets up a payment plan with five installments

Which of the following situations would make a check invalid? -If the check is not signed -If the address is incorrect -If the check number is below 1000 -All of the above

If the check is not signed

Why is it important to follow optical character recognition rules when completing a claim form?

If the claim cannot be read, it cannot be processed.

What should a rescuer do if a victim becomes unconscious during abdominal thrusts?

Immediately begin CPR.

How should care be provided when an object is protruding from the eye?

Immobilize the object and cover the other eye with a dressing

Where should a disposable gown be placed after use?

In a biohazardous waste container

When blocking out unavailable appointment times, why is it important to note where the physician will be?

In case there is a need to contact the physician.

Where do most poisonings occur?

In the home

What type of calls make up the majority of the telephone calls in a medical office?

Incoming calls from patients

What might trigger a Medicare postpayment audit?

Inconsistent or unusual data compared to other practices

Which of the following outcomes is NOT a sign of high-quality CPR?

Increasing breath volume to completely fill lungs every time

In which type of insurance do patients pay for medical expenses out-of-pocket and then receive reimbursement from the insurance agency afterward?

Indemnity insurance

What is the name of the time period in which curiosity and experimentation lead to a dramatic increase in discoveries and inventions?

Industrial Revolution

What is the first step an office assistant should take after receiving an NSF check? -Attempt to resubmit the check to the bank. -Inform the physician that the check has been returned. -Send the account to a third-party collection agency. -Inform the check-writer that the check has been returned.

Inform the check-writer that the check has been returned.

An unscheduled patient has stopped by Dr. Hopkins' office, hoping to see the physician. Suzanne, the assistant, determines that the patient's request is not an emergency. How should she handle the patient?

Inform the patient of the office's appointment policy and offer to schedule a future appointment

What is Total Parenteral Nutrition (TPN)?

Infusing concentrated amounts of nutrients directly into a large vein in the upper chest.<---- Eating a diet with foods from all of the food groups. A mother breastfeeding her baby for the first six months of life.

Which of the following is an example of indirect contact? Touching an open wound Inhaling air droplets after a sneeze Sexual intercourse All of the above

Inhaling air droplets after a sneeze

Which type of documentation has a purpose of assessing the patient's condition, planning for treatment, and contains the goals for recovery?

Initial evaluation

Who grants pre-authorization for treatments?

Insurance carrier

A lab technician has a backlog of tests to run. As a result, the physician cannot analyze test results and prescribe treatment. What does this example show?

Interdependence of the healthcare team

How should a drainage bag be emptied?

Into a graduated container and then poured into a toilet

The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?

Is this the best solution for the entire team?

What does an insurance claim do?

It allows physicians and insurance carriers to communicate.

What is the main advantage of a commode over other methods of assisted elimination?

It allows the patient to be restrained in place when the assistant leaves the room. It allows the patient to have a natural position for elimination.<---- It allows the assistant to clean the container less often. It allows the patient to be wheeled into the bathroom.

Which of the following is a benefit of HIT?

It helps avoid unnecessary tests and procedures

In which of the following ledgers would an assistant look to find a specific patient's current outstanding balance? -Check ledger -Accounts payable ledger -Patient ledger -Accounts receivable ledger

Patient ledger

Which of these foods should be avoided on a calorie-restricted diet?

Noodles

Which of the following is true about Medicaid?

Not all low-income individuals will qualify for Medicaid.

Dr. Velasquez has been delayed at the hospital for another hour. How should the assistant respond?

Notify all scheduled patients and give them the option to reschedule

Who records intake from IV fluids?

Nurse<--- Assistant Patient All of the above

Which foods are part of the Meat and Beans group and the Vegetable group?

Nuts Starchy vegetables Dry beans<-------

Which of the following is true of providing indwelling catheter care?

Observe the area for any signs of irritation or problems with the tubing.

Where should a urinal be stored?

On the overbed table On the floor beside the bed Within reach<---- In the bathroom

Where should a child be placed when being moved to the recovery position?

On their side, using the same procedure you would with an adult

How often should patients receive a billing statement?

Once per month

Who should be in charge of the petty cash fund? -One authorized person -The physician -The head nurse -All medical office assistants

One authorized person

Which of the following is NOT true?

One bowel movement per week is sometimes normal.<--- Normal urine is yellow or amber. Ask a nurse if a patient's urine or bowel movement looks abnormal. Normal urine has a faint odor.

Which of the following is NOT a guideline for working in a sterile field?

Only items that become contaminated must be replaced.

How should a sterile package be handled?

Open with ungloved hands, but be careful not to touch the inside of the package

What is the correct order for processing incoming mail?

Opening the mail, routing the mail, and sorting the mail

Which medicine was used in the Primitive Era to treat pain?

Opium

Which of the following is true of intake?

Oral intake may need to be estimated<----- IV fluids must be estimated One glass of juice is equal to 300 cc or mL Intake is measured in milligrams or ounces

What is a procedure in which a surgical opening is made into the body?

Ostomy

Which of the following is unique to an EPO?

Out-of-network coverage for emergencies is covered.

What is an important difference between the in-hospital and out-of-hospital chains of survival?

Outside of the hospital, activating the emergency response system is the very first step.

HIPAA includes standards that specifically protect both the privacy and security of __________.

PHI

The four main classes of microorganism are bacteria, fungi, viruses, and what?

Parasites

Hospital care is covered by which part of Medicare?

Part A

Which Medicare Part may be free for eligible patients? 1. Part A 2. Part B 3. Part C 4. Part D

Part A

Which Medicare Part offers Medicare coverage through private carrier plans? 1. Part A 2. Part B 3. Part C 4. Part D

Part C

Which Medicare Part covers only prescription drugs? 1. Part A 2. Part B 3. Part C 4. Part D

Part D

What causes infectious disease?

Pathogens

Mr. Bear was diagnosed with bronchitis and prescribed a two week course of antibiotics. After four days, he's feeling better, so he stops taking his antibiotic. What is this an example of?

Patient non-compliance

What is a disadvantage of the wave scheduling system?

Patient wait times may vary.

Sam is speaking with a new patient who wants to schedule an appointment. What information does he need from the patient?

Patient's phone number Patient's address Patient's name Patient's date of birth

Why are outpatient instructions important?

Patients may need to prepare for the appointment.

What are walk-ins?

Patients who want to see the physician without an appointment

Which of the following is true?

Patients with dementia may not recognize the signs of hunger.

Which of the following is true of shock?

Patients with shock usually have a rapid, weak pulse.

What type of information is protected by the HIPAA Privacy Rule?

Patients' financial records Patients' medical records All of the above <------

Which of the following terms refers to the person who writes the check? -Endorser -Payor -Recipient -Payee

Payor

Which of these foods should be avoided on a sodium-restricted diet?

Peanut butter Tomato sauce Pork

PHR stands for ________.

Personal Health Record

What is the body's method for cooling itself down?

Perspiration

Which group fills prescriptions and alerts physicians to possible drug interactions?

Pharmacy

What does the abbreviation "PT" represent?

Physical therapy

How are objects flushed from the ear?

Place a few drops of water or oil in the ear using an eyedropper

What should a health care worker do with bed sheets that are soaked with blood?

Place them in a biohazardous linens bag.

Which type of managed care plan does NOT require patients to pay a deductible for in-network visits?

Point of Service Plan (POS)

Which of the following situations would lead to using a jaw-thrust method to open the airway?

Potential neck or spine injury

Software that manages medical office operations is typically referred to as what?

Practice-management software

In health insurance, what is the amount that must be paid by the patient to an insurance agency for a health insurance policy?

Premium

Patricia needs to put a dressing on an open wound. This procedure requires her to prepare a sterile tray and put on sterile gloves. In what order should these tasks be completed?

Prepare the tray first, and then put on the gloves

How does an autoclave kill microorganisms?

Pressurized steam

What is the first step in the Pediatric Chain of Survival?

Prevention

Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?

Prioritize tasks.

Clients have the right to be notified of specific ________ of healthcare providers and facilities.

Privacy practices

Which of the following is NOT considered a sharp?

Probe covers

The reimbursement amount is based on which code?

Procedural

If a physician treats a fellow health care worker and does not collect the remaining fee after that worker's insurance contribution is received, this is what kind of adjustment? -An NSF check adjustment -An extension of credit -Professional courtesy -A write-off of bad debt

Professional courtesy

How should employees behave during interactions with clients and co-workers?

Professionally

While treatment in a Workers' Compensation case is ongoing, what kind of forms will the physician have to periodically fill out and submit? 1. Final Report 2. Progress Report 3. Workers' Compensation Claim Form 4. First Report of Injury or Illness

Progress Report

Which type of documentation has a purpose of supporting and giving evidence of the need for the patient's continued medical care?

Progress report

If a person can encourage people to follow an idea, what role can this person play on a team at work?

Promoter

What does it mean to enunciate words?

Pronounce them distinctly

Which of the following is true of an ostomy?

Proper skin care can help prevent skin irritation and breakdown.

Race, sex, and religious beliefs are traits that cannot be used as a basis for workplace treatment because they are

Protected characteristics

According to ChooseMyPlate.gov, half your plate should consist of what?

Protein Fruits and vegetables<----- Dairy Grains

What is the body's main source of energy?

Proteins Fats Carbohydrates<-----

What nutrient can the body live only a few days without?

Proteins Vitamins and minerals Water<------- Carbohydrates

An adult victim, suspected of an opioid overdose, has no pulse and is not breathing. What should be the rescuer's next step?

Provide high-quality CPR.

Which part of a health history includes information about the patient's lifestyle?

Psychosocial history

What should you try first to remove a floating object in the eye?

Pull the upper eyelid down over the lower eyelid

What should be done if a patient is conscious?

Question the patient for injuries and an account of the situation.

What is the body's method for warming itself up?

Shivering

Why is it good to ignore activities around you in the office while on the telephone and give your undivided attention to the caller?

Shows interest and concern to the caller

What kinds of carbohydrates are found in whole-grain bread, cereal, rice, pasta, vegetables, dry beans, and nuts?

Simple carbohydrates Complex carbohydrates<-----

Ideally, what position should the patient be placed in when giving an enema?

Sims'

What should a patient who shows signs of fainting do?

Sit down and place the head between the knees

What is a whistle-blower?

Someone within an organization who reports fraud to a third party

Why is it important for the assistant to evaluate the situation before prioritizing treatment?

Sometimes a patient may be upset, but there is no medical emergency.

Which technology leaves the hands free and is built into the phone?

Speakerphone

Which type of bone injury occurs when there is a stretch or tear in the tissues around a joint?

Sprains

What action should you take when the AED is analyzing the heart rhythm?

Stand clear of the victim.

Which of the following is a correct position for using a urinal?

Standing Sitting on edge of bed Lying in bed All of the above <---

The physician explains to Audrey that she must change what she eats in order to lower her cholesterol. What is the physician recommending that Audrey do?

Start a therapeutic diet.

How should a spiral wrap be applied?

Start at the bottom of the limb and move up the limb

What is the most critical step in treating an open major wound?

Stopping the bleeding

What type of catheter drains the bladder and is then removed right away?

Straight

Which type of bone or joint injury occurs when a muscle is overused or overstretched?

Strains

What is another term for "symptom"?

Subjective observation

What are splints used for?

Support and immobilize injured body parts

What is a cone-shaped, semisolid substance that melts at body temperature?

Suppository

Which of the following is not a crutch gait?

Swing-forward

Which crutch gaits require that the patient use the shoulders and arms to move?

Swing-to and swing-through

Empowering clients to take a more active role in their health is a benefit of an EHR, according to the HITECH Act. False True

HITECH stands for Health Information Technology for Economic and Clinical Health. True Flase

One of the program standards of Meaningful Use is transmitting prescriptions directly to the pharmacy. True false

Providing better and easier accessibility to health records is a benefit of an EHR, according to the HITECH Act. False True

Which of the following versions of TRICARE is a Preferred Provider Organization? 1. TRICARE Standard 2. TRICARE Prime 3. TRICARE Extra

TRICARE Extra

Which of the following versions of TRICARE is a Health Maintenance Organization? 1. TRICARE Extra 2. TRICARE Prime 3. TRICARE Standard

TRICARE Prime

Which of the following versions of TRICARE is a fee-for-service type program? 1. TRICARE Standard 2. TRICARE Prime 3. TRICARE Extra

TRICARE Standard

What does BLS stand for?

basic life support

Where would you take a pulse using the brachial artery?

bicep

Which of these sentences shows the best word choice for an assistant answering the telephone?

"May I ask the purpose of your call?"

Which of the following telephone greetings is acceptable for a medical office?

"Mountainview Children's Clinic, Thomas speaking, how may I help you?"

Which of the following best describes an accounts payable ledger? -A book of daily financial summaries -A book of all remaining patient balances -A book of payments received from patients -A book of all office debts that have not been paid

A book of all office debts that have not been paid

Which of the following definitions best describes a write-off? -An extension of professional courtesy -A cancellation of a fee -An insurance adjustment -An extension of credit

A cancellation of a fee

When cleaning a minor wound with gauze, which method should be used?

A circular motion from the center of the wound out to the outer edge

Which of the following is true?

A closed would should heal in a few weeks

What is the Hippocratic Oath?

A code of behavior which physicians must follow

Which of the following best defines a diagnostic code?

A code that represents the reason for a patient visit

Which of the following best defines a procedural code?

A code that represents the service performed by the physician

Which of the following definitions best describes a fiscal intermediary (FI)? 1. A company contracted to process Medicaid insurance claims 2. The Medicaid review board of an insurance carrier 3. The division of an insurance carrier that pays Medicaid claims

A company contracted to process Medicaid insurance claims

Which of these best describes an electronic claims clearinghouse?

A company that edits claims for validity

What is an insurance carrier?

A company that provides insurance plans

Tanya sees a psychologist to help her heal the trauma she endured as a victim of abuse. Tanya is considered to be what?

A consumer

Which of the following definitions best describes health insurance?

A contract protecting patients from financial loss in case of illness

Which of the choices below is NOT a reason to stop BLS?

A defibrillator is not available.

What should be offered to a conscious insulin shock patient?

A drink with sugar in it

Which of the following best describes the term "professional courtesy"? -A medical office job related to health care ethics -A fee discount for health care workers -A fee discount for insurance salespeople

A fee discount for health care workers

What is one of the disadvantages of stream scheduling?

A late patient can cause the entire schedule to become delayed.

Which of the following is the least confrontational way to approach a patient about an unpaid bill?

A letter

What is a fee schedule?

A list of specified fees a physician charges for services

What is a TIA?

A mild stroke that warns a patient is at risk of a more serious stroke.

Which of the following definitions best describes a bank statement? -A contractual agreement between a bank and a business -A list of all deposits made in a year -A monthly summary of all accounting transactions -A monthly summary of a bank account

A monthly summary of a bank account

Which of the following best describes a superbill?

A patient invoice listing services performed in one visit

Which of these statements about leg bags is true?

A patient may walk around while wearing a leg bag.

What should be considered when determining how much time is needed for a patient's appointment?

A patient's reason for scheduling A physician's preferences A physician's availability

Which of the following definitions best describes the term "guarantor"?

A person responsible for paying a patient's bill

Which of the following is true of poisonings?

A poisoning patient may vomit or have trouble breathing

What is a scheduling system?

A preplanned way of separating available time in the schedule.

What is the main type of healthcare system currently used in the United States?

A private system funded by insurance and out-of-pocket payments

What should be stapled to every petty cash voucher before it is filed? -An envelope -A purchase order -An invoice -A receipt

A receipt

Which of the following definitions best describes an aging report?

A record of all unpaid patient accounts, organized by date of service or date of first bill

Mrs. Lopez calls to schedule an appointment for what she thinks is a sinus infection. This is an example of what kind of an appointment?

A routine appointment

What is a contracted fee schedule?

A set of fees agreed upon by the physician and the carrier

Which of the following best describes a purchase order? -A standardized form to request an order from a vendor -An itemized inventory of supplies in the office -An invoice sent to a patient -A note from the office manager asking for specific supplies

A standardized form to request an order from a vendor

What are sterility indicators?

A strip placed inside the package that changes when exposed to high temperature.

How much does the chance of survival decrease each minute after cardiac arrest if BLS is not begun?

About 10%

When wearing sterile gloves, where should hands be kept?

Above waist level

Which of the following are open wounds?

Abrasions, punctures

What type of violation is overcharging for medical supplies?

Abuse

How is the order of the secondary diagnosis codes determined?

According to coding guidelines

How should mail be routed?

According to whom it is addressed

What is an event that affects the financial position of a company and can be reliably recorded? -Ledger transaction -Expenditure -Accounting transaction -Income

Accounting transaction

What is the term for money owed by a company that has not yet been paid? -Accounts posted -Accounts in progress -Accounts payable -Accounts receivable

Accounts payable

In which of the following ledgers would an assistant look to find information on all the debts owed by the medical office? -Check ledger -Accounts payable ledger -Patient ledger -Accounts receivable ledger

Accounts payable ledger

What is the term for money owed to a company or office that has not yet been received? -Accounts payable -Accounts receivable -Accounts posted -Accounts in progress

Accounts receivable

Administrative safeguards of HIPPA's Security Rule are:

Actions, policies, and procedures used to manage security measures.

What is the first link in the adult Out-of-Hospital chain of survival?

Activation of the emergency response system

TRICARE is health insurance for what part of the population?

Active duty and retired military members and families

Which of the following is NOT a way that regular physical activity affects the body?

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