BA400 Quizzes ch.7-12

What term refers to improvements in the economic, environmental, educational, and health conditions of a country? Social Competitiveness Development Nation Building Sustainability

Development

The two primary types of sexual harassment are pro bono and hostile work environment. True False

False

Which of the following is considered the key U.S. regulator of consumer issues according to our textbook / outline? Consumer Financial Protection Bureau Food and Drug Administration Federal Trade Commission Consumer Product Safety Commission

Federal Trade Commission

What is the key takeaway from the Supplemental Reading Assignment as it relates specifically to Consumer Relations? [Limit answer to one or two relatively simple sentences, or you will not be awarded the point.]

Nowadays consumers are willing to spend more at (or to choose) companies that have social responsibility. Implementing CSR and SBP will improve company image, customer loyalty, and the bottom line.

What is cultural intelligence? The process of identifying and interacting appropriately with people that share one's own culture. An evaluation of a person's ability to adhere to their culture in a variety of challenging situations. Information that may be used to monitor cultural groups' behavior as consumers. The ability to interpret and adapt successfully to different national, organizational, and professional cultures.

The ability to interpret and adapt successfully to different national, organizational, and professional cultures.

Which of the following is not one of the six basic consumer rights identified in the textbook / outline? To choose To bargain To privacy To be informed

To bargain

The employment-at-will concept is a U.S. common law doctrine that allows either the employee or employer to terminate the relationship at any time as long as it does not violate a contract. True False

True

Whereas Title VII of the Civil Rights Act grants legal protection to different types of employees, initiatives in workplace diversity are driven by business imperatives and ethical considerations, not legal requirements. True False

True

One of the key legal issues related to Consumer Relations is a business's legal responsibility for the performance of its products, which is typically described as: performance expectations. product liability. performance problems. product packaging.

product liability.

Which of the following is not an accurate statement of the relationship between strategic philanthropy and cause-related marketing? Cause-related marketing has a narrower focus than strategic philanthropy All the other answers are accurate statements of the relationship Earliest attempts at philanthropic alignment with corporate goals were cause-related marketing Because strategic philanthropy is more pervasisve to stakeholders and impacts the firm's broader attributes and skills, it should have greater stakeholder recognition, appreciation and long-term value than cause-related marketing

All the other answers are accurate statements of the relationship

Which of the following is a carbon emissions limits approach in which each business is assigned a certain level of carbon that it is allowed to emit, but to legally exceed that level the business must purchase carbon credits from another business that has not reached its permitted carbon limits? a.Cap-and-Trade Program b.Clean Air Act c.Global Climate Change Initiative d.Atmospheric Carbon Control Act

Cap-and-Trade Program

What is the main U.S. legislation that permits regulation of atmospheric emissions? a.Pure Atmosphere Act b.Environmental Protection Act c.Clean Air Act d.Pollution Prevention Act

Clean Air Act

Which of the following is not a significant consideration regarding consumer interaction with business philanthropic responsibility as referenced in the textbook / outline? A company's ability to link consumer interests to philanthropy should lead to stronger economic relationships Consumer demand is almost always the driving influence in business philanthropic responsibility Companies can turn philanthropy into a differentiated advantage over competition A majority of consumers would be likely to switch to brands associated with good causes, as long as price and quality were equal

Consumer demand is almost always the driving influence in business philanthropic responsibility

What is the Kyoto Protocol? a.Controversial international treaty proposed among industrialized nations to slow global warming. b.United Nations standards that every nation must comply with in regards to the emission of greenhouse gases. c.United Nations recommendations that nations are encouraged to comply with in regards to the emission of pollutants into lakes, streams and other drinking water supplies. cd.United States law that regulates the emission of harmful gases into the atmosphere without a permit.

Controversial international treaty proposed among industrialized nations to slow global warming.

What experiences effectively ended the psychological contract between most employees and employers? Employers began to offer work-life balance perks to lure talented workers away from their current employers, and loyalty suffered. Employers felt that employees were not living up to the conditions of their psychological contracts. Employees' desire for job security changed, and they no longer had a psychological need for security. Employers took steps to cut costs through workforce reduction as the demands for global competitiveness increased.

Employers took steps to cut costs through workforce reduction as the demands for global competitiveness increased.

Which of the following is not one of the primary types of redress that can be sought by a consumer who believes a business has not fulfilled its basic responsibilities and met the consumer's expectations? Negotiate directly with the business Seek third-party intervention or legal redress Establish a competitive business Boycott company or use other stakeholder power attributes

Establish a competitive business

Which of the following is not a correct characterization of the United Nations Global Compact? Ten universally accepted principles in the areas of human rights, labor, environment, and anti-corruption Corporate signatories agree to integrate the social responsibility principles into everyday business practices Failure to meet the Global Compact's requirements can result in fines and penalties Since its launch in 2000, the initiative has grown to thousands of businesses around the world

Failure to meet the Global Compact's requirements can result in fines and penalties

Which of the following is not considered one of the key benefits of strategic philanthropy? a.Fulfillment of business responsibility to government b.Rewards in the workplace: stronger employee commitment and loyalty to employer, etc. c.Enhanced customer loyalty: synergies between customers and use of core competencies d.Improve overall reputation in community and ease government and community relations

Fulfillment of business responsibility to government

A strategic process involving stakeholder assessment to create meaningful long-term relationships with customers while maintaining, supporting, and enhancing the natural environment is called: a.Eco-targeting b.Green marketing c.Greenwashing d.Earth-friendly initiatives

Green marketing

Which of the following is not one of the components of the Charter of Fair Trade Principles / Fair Trade Certified label requirements? Mandatory trade balancing between countries Fair trade as a "social contract" Sustainable and equitable trading relationships Market access for marginalized producers

Mandatory trade balancing between countries

Which of the following is not one of the key sustainable business practices of New Belgium Brewing (NBB)? a.NBB strives for cost-efficient energy-saving alternatives for conducting its business and reducing its impact on the natural environment. b.NBB advocates for "green" building techniques, including seeking "LEED" certifications via environmentally friendly renovations to existing buildings. c.NBB limits its beer production to a single Colorado brewery to limit its environmental footprint, despite having national distribution of its products., d.NBB takes pride in reducing waste through recycling and creative reuse strategies in its operations.

NBB limits its beer production to a single Colorado brewery to limit its environmental footprint, despite having national distribution of its products.,

Which of the following is not one of the community and/or philanthropic efforts undertaken by New Belgium Brewing (NBB)? For every barrel of beer sold in the prior year, NBB donates $1 to philanthropic causes within its distribution territories in proportion to the individual state's sales for the prior year. NBB's employee-owners often serve as community leaders, and many choose to apply their skills and resources to tackling problems and issues that benefit the whole community. NBB sponsors a number of community events, with a special focus on those that involve "human-powered" sports that cause minimal damage to the natural environment. NBB regularly donates kegs of its beer to community events, including those held at colleges and universities within its service territories, which has the strategic benefit of creating "word-of-mouth" advertising "buzz".

NBB regularly donates kegs of its beer to community events, including those held at colleges and universities within its service territories, which has the strategic benefit of creating "word-of-mouth" advertising "buzz".

Many companies attempted to prohibit their employees from creating or joining labor organizations before which of the following laws was passed by the U.S. Congress? National Labor Relations Act Fair Labor Standards Act Right-to-work Laws Occupational Safety and Health Act

National Labor Relations Act

Which of the following is not one of the three categories of core performance indicators of the Global Responsibility Initiative (GRI) Sustainability Reporting Framework? Philanthropic Social Environmental Economic

Philanthropic

What is the psychological contract between an employee and his or her employer? Contract an employee signs to verify that he or she is of sound mind to serve in the capacity outlined by his or her job title The beliefs, perceptions, expectations, and obligations that make up the agreement between individuals and their employing organizations Terms of employment including the salary and benefits associated with an employee's position Formal contract between individuals and their employer that details the beliefs and obligations of both parties

The beliefs, perceptions, expectations, and obligations that make up the agreement between individuals and their employing organizations

Which of the following provides the best description of the community stakeholder for an organization? The entire metropolitan area in which the organization is located is the community stakeholder because the organization's impact reaches beyond the city to that entire area. The community includes those members of society who are aware of, concerned by, or in some way affected by the operations and outputs of the organization. The entire city in which the organization operates will be affected by the organization, and therefore this defines the community stakeholder. The community to be concerned with is the immediate neighborhood where most of the organization's patrons live and work.

The community includes those members of society who are aware of, concerned by, or in some way affected by the operations and outputs of the organization.

The movement to protect consumers from an imbalance of power on the side of business and to maximize consumer welfare in the marketplace is the textbook's definition of: consumer protection consumer welfare consumerism consumer-business balance

consumerism

Which of the following is not part of the four-stage process that social entrepreneurs typically follow, as described in the Chapter 9 Earth in the Balance special feature? Identify a clear need, gap, and opportunity encouraging the "Aha! moment" via a contemplative work environment enacting and leading the project to completion engaging in the opportunity and doing something about it

encouraging the "Aha! moment" via a contemplative work environment

Many businesses are adopting a triple bottom line approach, which includes consideration of each of the following types of performance except: a.social b.economic c.legal d.environmental

legal

An organization that builds and sustains trust with the community is called a(n): affiliate partner. neighbor of choice. community partner. community collaboration network.

neighbor of choice.

Picking the best answer from a strategic business perspective, the term "sustainability" focuses on the potential for long-term well-being of: a.the physical world, including all biological entities, as well as the interaction between nature and individuals, organizations, and business strategies. b.plants, animals, human beings, oceans and other waterways, land, and the atmosphere. c.any resource that is found in limited quantities and requires protection through global, national or state regulation. d.any ecological entity that has an impact on the way that organizations conduct their business.

the physical world, including all biological entities, as well as the interaction between nature and individuals, organizations, and business strategies.