Behavioral Management Ch11

Which of the following statements regarding organizational conflict is correct?

A moderate level of organizational conflict can be beneficial.

________ is the process in which one party perceives that its interests are being opposed or negatively affected by another party.

Conflict

How is conflict dysfunctional?

It hurts workplace relationships and wastes energy that could be used for tasks.

A person with a high BATNA would more likely to do which of the following?

Walk away from the negotiation.

Which of the following statements regarding negotiation is correct?

Women are more likely than men to accept offers just above their resistance point.

The conflict process model shows that

conflict escalation is usually due to perceptions and emotions.

Relationship conflict is dysfunctional because it threatens all of the following except

decreasing stereotypes.

Employees in engineering and marketing often disagree with each other in how to achieve a target mainly because they have unique backgrounds, experiences, and training. The most apparent source of conflict here is

differentiation.

Which approach to negotiations is commonly used when there is a single issue in dispute, such as an employee's raise?

distributive

When norms supporting psychological safety are present,

employees are more confident in disagreeing with the majority.

People who have a win-lose orientation typically use which conflict-handlng style?

forcing

Rearranging physical or reporting arrangements so employees across departments have more occasions to interact with one another is a basic method to

improve mutual understanding.

Using integrators is one strategy to reduce which structural source of conflict?

interdependence

According to the literature on organizational conflict, constructive conflict

is a positive application of conflict in organizations.

For everyday disputes between two employees, managers should use ________ as a third-party intervention.

mediation

A person who seeks compromise to resolve a conflict is likely to have

moderate assertiveness and moderate cooperativeness.

Most labor strikes are due to which source of conflict?

scarce resources

The yielding conflict management style should be used if

the issue is much less important to you than to the other party.