BUS 101 chapter 7 connect
Middle managers are responsible for:
developing tactical plans and controlling
The first step in the rational decision-making model is to:
define the situation
Which of the following management positions is responsible for getting the right information to other managers to enable them to make better decisions?
Chief information officer (CIO)
_____ is a problem solving technique that attempts to come up with us many solutions as possible in a short time without censoring the ideas
brainstorming
____ skills involve a manager's ability to picture the organization as a whole and the relationship among its various parts
conceptual
_____ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives
contingency
______ is the management function that involved determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not
controlling
_____ includes dealers, who buy products to sell to others, and ultimate customers who buy products for their own personal use
external customers
A(n) _____ leader would set objectives and give employees a great deal of freedom to decide for themselves how to accomplish those objectives
free-rain
____ are broad, long-term accomplishments an organization wants to achieve
goals
Leadership, coaching, and morale building are all part of a manger's ____ skills
human relations
_____ is the management function of creating a vision for the organization and guiding, training, coaching, and motivating employees to help achieve the goals and objectives of the organization
leading
_____ is the art of utilizing organizational resources to accomplish goals at work
management
Employees often work with managers to develop a(n)______ that outlines the fundamental purpose of their organization
mission statement
____ are specific, short-term, measurable results an organization wants to achieve in order to fulfill its long term goals
objectives
Strategic planning looks at the organization as a whole, while ____ planning focuses on daily tasks and decisions
operational
When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals, they are involved in the ____ function of management
organizing
Managers who listen to their subordinates and allow them to participate in decision-making are using the _____ style of leadership
participative
_____ involved recruiting, hiring, motivating, and retaining the best people available to accomplish the company's objectives
staffing
____ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals
strategic
The type of planning that is concerned with developing detailed short-term actions about what is to be done, who is to do it, and how it is to be down is known as ___ planning
tactical
Autocratic leadership is likely to be effective when:
the organization faces an emergency situation
A ____ is an overall explantation of why an organization exists and where it is trying to head
vision
A_____ analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities
SWOT
_____ are units within an organization that receive services from other units within the organization
internal customers
When managers idenifty a market trend that suggest a new opportunity and then devise a strategy to go after this new opportunity, they are involved in the function of
planning
____ is the management function that involved setting goals, strategies, and tactics for achieving the organization's goals and objectives
planning
What are the 4 functions of management?
planning, leading,organizing , controlling
PMI is a:
problem solving technique used to evaluate possible solutions to a problem
A meaningful mission statement should address topics such as the organization's:
self-concept and company philosophy