BUS 101 chapter 7 connect

Middle managers are responsible for:

developing tactical plans and controlling

The first step in the rational decision-making model is to:

define the situation

Which of the following management positions is responsible for getting the right information to other managers to enable them to make better decisions?

Chief information officer (CIO)

_____ is a problem solving technique that attempts to come up with us many solutions as possible in a short time without censoring the ideas

brainstorming

____ skills involve a manager's ability to picture the organization as a whole and the relationship among its various parts

conceptual

_____ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives

contingency

______ is the management function that involved determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not

controlling

_____ includes dealers, who buy products to sell to others, and ultimate customers who buy products for their own personal use

external customers

A(n) _____ leader would set objectives and give employees a great deal of freedom to decide for themselves how to accomplish those objectives

free-rain

____ are broad, long-term accomplishments an organization wants to achieve

goals

Leadership, coaching, and morale building are all part of a manger's ____ skills

human relations

_____ is the management function of creating a vision for the organization and guiding, training, coaching, and motivating employees to help achieve the goals and objectives of the organization

leading

_____ is the art of utilizing organizational resources to accomplish goals at work

management

Employees often work with managers to develop a(n)______ that outlines the fundamental purpose of their organization

mission statement

____ are specific, short-term, measurable results an organization wants to achieve in order to fulfill its long term goals

objectives

Strategic planning looks at the organization as a whole, while ____ planning focuses on daily tasks and decisions

operational

When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals, they are involved in the ____ function of management

organizing

Managers who listen to their subordinates and allow them to participate in decision-making are using the _____ style of leadership

participative

_____ involved recruiting, hiring, motivating, and retaining the best people available to accomplish the company's objectives

staffing

____ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals

strategic

The type of planning that is concerned with developing detailed short-term actions about what is to be done, who is to do it, and how it is to be down is known as ___ planning

tactical

Autocratic leadership is likely to be effective when:

the organization faces an emergency situation

A ____ is an overall explantation of why an organization exists and where it is trying to head

vision

A_____ analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities

SWOT

_____ are units within an organization that receive services from other units within the organization

internal customers

When managers idenifty a market trend that suggest a new opportunity and then devise a strategy to go after this new opportunity, they are involved in the function of

planning

____ is the management function that involved setting goals, strategies, and tactics for achieving the organization's goals and objectives

planning

What are the 4 functions of management?

planning, leading,organizing , controlling

PMI is a:

problem solving technique used to evaluate possible solutions to a problem

A meaningful mission statement should address topics such as the organization's:

self-concept and company philosophy