BUS mang
Why are small businesses important to big businesses? a.Most of the products made by big manufacturers are sold to consumers by small businesses. b.Small businesses provide services instead of products. c.Big businesses provide small businesses with the services, supplies, and raw materials they need. d.Small companies outsource packaging, delivery, and distribution to large companies.
a
When developing tactical plans, what should be included so they can be properly executed? a.Single-use plans b.Step-by-step processes c.Programs d.Policies
b
Which of the following best summarizes the relationship between necessary resources and the prevalence of small businesses in an industry group? a.The more resources an industry requires, the easier it is to start a business and the less likely it is that the industry is dominated by small firms. b.The more resources an industry requires, the harder it is to start a business and the less likely it is that the industry is dominated by small firms. c.The more resources an industry requires, the easier it is to start a business and the more likely it is that the industry is dominated by small firms. d.The fewer resources an industry requires, the harder it is to start a business and the more likely it is that the industry is dominated by small firms.
b
The United States, Canada, and Mexico entered into which agreement to eliminate barriers to trade among them? a.GATT b.WTO c.EU d.USMCA
d
The language, values, symbols, and beliefs that guide behavior in a country are that country's _____. a.general environment b.internal environment c.external environment d.cultural environment
d
What is satisficing? a.A concept suggesting that decision makers are limited by their values and unconscious reflexes, skills, and habits b.The tendency of decision makers to become so committed to the courses of action suggested by those decisions that they stay with them, even when the decisions appear to have been wrong c.An informal alliance of individuals or groups formed to achieve a common goal d.The tendency to search for alternatives only until one is found that meets some minimum standard of sufficiency
d
Which is a pessimistic and negative view of workers consistent with the views of scientific management that claims people do not like work and try to avoid it? a.Theory Y b.Administrative management c.Behavioral management d.Theory X
d
Which of the following is an advantage of having a bureaucratic organization? a.Improved social processes b.Flexibility c.Service orientation d.Improved efficiency
d
An example of an internal force that drives an organization toward change is_____. a.workers' demand for a change in working hours b.a change in prices of competitors' products c.a rise in consumer demand for a company's products d.suppliers offering new product lines
a
Avec wants to use a job design approach that allows workers to become very proficient at each task, that reduces transfer time between tasks, and that makes it easy for someone else to step in when a worker is absent or resigns. Which approach to job design will provide those benefits to Avec? a.Specialization b.Rotation c.Enrichment d.Enlargement
a
In some countries, it is expected that people shake hands when they are introduced. In other cultures, the appropriate action is to bow slightly or to exchange business cards. These are examples of which type of process that vary in a global economy? a.Behavioral b.Universal c.Analytic d.Systemic
a
In the event of a disaster or other unexpected calamity, where can a plan with procedures for handling the disaster be found? a.Crisis management b.Contingency planning c.A policy d.A standing plan
a
Management science and operations management are the two branches of which management theory? a.Quantitative b.Behavioral c.Human relations d.Administrative
a
Manoj is considering the acquisition and conversion of a nearby production facility to increase output of his company. This decision is an uncommon one for Manoj to make, and he does not have a formula to follow for making this decision. Which type of decision does Manoj need to make? a.Nonprogrammed b.Classical decision model c.State of uncertainty d.Programmed
a
Many brick-and-mortar stores are facing challenges from online sales companies. According to systems theory, a primary objective of management at these traditional companies would be to keep pace with these changes in the marketplace in order to avoid _____. a.entropy b.synergy c.a lack of a universal perspective d.open systems
a
What does the GE Business Screen use to determine the attractiveness of an organization? a.Competitive position b.Growth rate c.Market share d.Profitability
a
What is the basic premise of ethical leadership? a.Leaders serving as role models b.Leaders being subjected to corporate governance c.Online privacy d.Social responsibility
a
The board of directors is part of an organization's _____ . a.task environment b.internal environment c.general environment d.economic environment
b
The conglomerate design used by an organization made up of a set of unrelated businesses is also called the _____ . a.U-form design b.H-form design c.hybrid design d.matrix design
b
What is a Theory X assumption? a.People seek responsibility under favorable conditions. b.People prefer to be directed and to avoid responsibility. c.People view work as a natural part of their lives. d.Under most organizational conditions, people's potential is underutilized.
b
Which of the following occurs when a firm headquartered in one country purchases operating facilities in a foreign country? a.A strategic alliance b.Direct investment c.Exporting d.Licensing
b
Which type of group is a group in name only, as the members are brought together in a face-to-face setting but do not talk to one another freely? a.Delphi b.Nominal c.Coalition d.Interacting
b
Which of the following does the administrative model of decision making claim? a.Decision makers are constrained by bounded rationality. b.Decision makers use complete information. c.Decision makers think beyond the scope of their values and habits. d.Decision makers avoid satisficing when making decisions.
a
Which of the following is an advantage of unrelated diversification? a.Organizations can allocate capital to maximize corporate performance. b.Research suggests that it leads to high performance. c.It allows organizations to exploit important synergies. d.Corporate-level managers have a subtle understanding of the different businesses.
a
Which of the following is the most important source of money for financing a new business? a.SBA financial programs b.Venture capital companies c.Strategic alliances d.Personal resources
d
Bay Bottle Company's product line has been manufactured and perfected using a precision glass edge grinding system. This is the most important conversion process and is Bay Bottle Company's _____ . a.unit technology b.core technology c.small-batch technology d.continuous-process technology
b
Because employees report to both a functional superior and a project manager, matrix design results from a strategy of _____. a.unrelated diversification b.a multiple-command structure c.related diversification d.an H-form design
b
Darien wants to introduce a new product within the organization's existing product line. Which type of plan should he use to do so? a.Policy b.Project c.Standard operating procedure d.Tactical
b
Home builders, roofers, and painters are all examples of which type of firms? a.Retail b.Wholesale c.Construction d.Manufacturing
c
In which situation is the decision maker most likely to make a mistake? a.State of certainty b.State of risk c.State of uncertainty d.Decision-making condition
c
Tamara is a retired executive who now offers free advice to new small business owners through a program established by the SBA. Tamara is a(n) _____. a.venture capitalist b.entrepreneur c.SCORE volunteer d.angel investor
c
Ugar manages a bakery and has seen his sales decline. He has many customers come in who are looking for gluten-free products, which he does not have. He would like to find a way to capture this market. Many also come in and want to enjoy their purchase at the store with coffee, which he does not sell. Those customers leave without making any purchases. Which of the following steps in the comprehensive change model would improve Ugar's approach and his likelihood for success? a.Recognition of the need for change b.Establishment of goals for the change c.Diagnosis of relevant variables d.Planning for implementation of the change
c
What a company stands for, how it does things, and what it considers important are all learned from the _____. a.task environment b.technological dimension c.organizational culture d.political-legal dimension
c
What is often considered to be the most important and most challenging of all management activities? a.Organizing b.Controlling c.Leading d.Planning
c
What is the advantage to those organizations who use unrelated diversification? a.Exploitation of strengths and capabilities in multiple businesses b.Increased synergies among businesses c.Stable performance over time d.An economic value greater than the sum of its parts
c
Which of the following is a characteristic of the ideal bureaucracy as put forth by Weber? a.Work conducted in a personal way b.Flexible rules to meet people's needs c.Appropriate social distance maintained d.Arbitrary dismissal
c
Which type of OD technique is intended to promote overall group effectiveness? a.Diagnostic activities b.Survey feedback c.Team building d.Third-party peacemaking
c
Which type of innovation refers to a new product, service, or technology that modifies an existing one? a.Radical b.Product c.Incremental d.Managerial
c
Which type of managers are concerned with creating and managing the systems that create an organization's products and services? a.Marketing b.Human resources c.Operations d.Administrative
c
Which type of change is based on developing circumstances? a.Internal b.External c.Planned d.Reactive
d
A regional mortgage company servicing a limited geographical area is a small business in which industry? a.Retail b.Wholesale c.Construction d.Finance
d
As a manager, Kaia is working closely with employees to help them become accustomed to the new equipment they are using. She wants them to make these new processes part of the system. Which part of the Lewin model is Kaia using? a.Unfreezing b.Implementation c.Goal setting d.Refreezing
d
As a middle manager, Luis sets goals for his staff. Which type of goals would Luis be expected to set? a.Strategic b.Operational c.Long-term d.Tactical
d
At which point in the product innovation process does a firm try to determine if customers will want to buy the innovative product or service? a.Innovation development b.Innovation maturity c.Application growth d.Application launch
d
Most U.S. businesses employ _____. a.500 or more people b.between 100 and 499 people c.between 20 and 99 people d.fewer than 20 people
d
During her recent annual performance review, Arayla was highly rated on her ability to prioritize work, to work efficiently, and to delegate work appropriately. Which management skills does Arayla use to accomplish these things? a.technical b.conceptual c.diagnostic d.time management
d
When suppliers and customers have a question about the organization's products, they talk with Aisha, who helps them to understand the products. Which type of skills would be especially important for Aisha in her interactions with them? a.Technical b.Conceptual c.Decision-making d.Interpersonal
d
Dezmon works for a large company, but lately he has been thinking about starting his own small manufacturing company. What should Dezmon keep in mind about the ability of small business owners to succeed in the manufacturing field? a.Manufacturers require few resources to start up operations. b.It is not uncommon for small manufacturers to outperform big business in innovative-driven industries. c.Manufacturers represent the fastest-growing segment of small-business enterprise. d.Manufacturers offer a higher return on time invested than any other industry group.
b
How do managers with a high level of risk propensity compare with their more conservative counterparts? a.They are more likely to achieve big successes with their decisions and to incur smaller losses. b.They are more likely to achieve big successes with their decisions and to incur greater losses. c.They are less likely to achieve big successes with their decisions or to incur greater losses. d.They are less likely to achieve big successes with their decisions and more likely to incur greater losses.
b
It is easier for management to delegate day-to-day operations and focus on issues such as long-range planning in a matrix design because of the advantage of _____. a.centralization b.decentralization c.flexible reporting relationships d.improved group decision making
b
Maya would like to increase sales for the upcoming holiday season. She plans to increase advertising in the local paper, cut prices on selected items, or implement a loyalty program. Which step has Maya reached in the rational decision-making process? a.Step 1: Recognizing and defining the decision situation b.Step 2: Identifying alternatives c.Step 3: Evaluating alternatives d.Step 5: Implementing the chosen alternative
b
Raphael is the human resource manager at a large bottle manufacturing company. Ten years ago, when the business moved to its current location, the company structured operations by grouping together jobs that involved the same or similar activities. What type of departmentalization structure is this? a.Product b.Functional c.Customer d.Location
b
What is an advantage of importing or exporting over other approaches to internationalization? a.Extended profitability b.Small cash outlay and little risk c.Access to materials and technology d.Enhanced control of existing infrastructure
b
In response to the Affordable Care Act, Mikel's firm had to make significant changes to the health insurance segment of its employee benefits package. This is an example of a change in the area of _____. a.people b.work process c.technology and operations d.organization structure and design
d
In the growth stage of the product life cycle, the _____. a.number of organizations producing the product drops b.demand for the product begins to slow down c.product is introduced for the first time in the market d.sales of the product increase
d
In which way is crowdsourcing a solution different than using the Delphi technique? a.It has a much smaller base of contributors. b.Explanations are not relayed to others. c.They do not meet face to face. d.Not everyone is an expert.
d
Leader Books Inc. sponsors the Fairfax Public Library's summer reading program every year. The regional manager of Leader Books sends a check to the Fairfax Public Library in February of each year in order for them to prepare for the reading program. The regional manager's decision about when to send the check is which type of decision? a.Nonprogrammed b.Unstructured c.Bounded rationality d.Programmed
d
One area of organization change involves human resources. Which of the following is an example of a change in this area? a.A change in the pricing of an organization's products in the market b.A change in a firm's information technologies c.A change in an organization's equipment and machinery d.A change in the skill level of a firm's workforce
d
Pollack Food Services supplies meals for all the schools in the Culver City public school system. In the Pollack Food Services task environment, the school system is considered to be a _____. a.supplier b.competitor c.strategic partner d.customer
d
Rumi has found that selling gluten-free products at her bakery has been an effective strategy and has allowed her to achieve some of her strategic goals for sales. Which of the following makes this an effective strategy for Rumi? a.SWOT analysis b.Strong resource deployment c.Better identification of the scope of her competition d.Superior alignment with her environment
d
