BUS210: Corporate Communication
Which type of visual communication shows the audience an item that is crucial to see for it to be understood in discussion, such as evidence in a criminal trial? a. Pie Graph b. Bar Graph c. Illustration d. Actual Object
d. Actual Object
As you prepare your next presentation to the sales department, you consider the elements you will cover during the meeting. You will discuss some issues that many employees have been talking about during the past few months. Which function of "gatekeeping" does your strategy represent? a. Culture b. Framing c. Repetition d. Agenda setting
d. Agenda setting
Which of the following formats is the most effective way to deliver a negative news message to your employee about his/her breach of acceptable work policies? a. Explain the problem in an email to the employee. b. Leave a sealed note on the door of the employee's locker. c. Invite the employee to lunch and explain the problem then. d. Ask the employee to meet with you privately in your office.
d. Ask the employee to meet with you privately in your office.
Which of the following is associated with defensive communication? a. Small talk b. Gunnysacking c. Empathetic listening d. Face-saving strategies
d. Face-saving strategies
Which of the following describes the differences between hearing and listening? a. Hearing is focused, while listening is intentional b. Hearing is intentional, while listening requires focus c. Hearing is an active process, while listening is effortless d. Hearing is effortless, while listening is an active process
d. Hearing is effortless, while listening is an active process
In your role as a marketing manager, you are required to communicate with the manufacturing and sales departments, analyze the information you receive, and then share it with your marketing staff. You want to be as clear and effective as possible, and you need to understand the impact of both written and verbal communication. Which of the following accurately describes these processes? a. Written communication is rarely asynchronous, and verbal communication is often asynchronous. b. Verbal communication is often more difficult to understand than written communication. c. Written communication is often more difficult to understand than verbal communication. d. Written communication is often asynchronous, while verbal communication is often synchronous.
d. Written communication is often asynchronous, while verbal communication is often synchronous.
By understanding that our ____ are not the only ones possible, we can limit ethnocentrism and improve ____ communication. a. ideas; learning b. minds; perceptual c. theories; scientific d. perceptions; intercultural
d. perceptions; intercultural
This transcript won first place in the elevator speech stage of a business plan competition at the University of Dayton. Even so, it deviates from the recommended content of elevator speeches. Which of the following describes that deviation? Let's face it. Sometimes, men just don't understand women, and that's OK. We don't expect you to all the time. But it would be nice if a male who was developing an iPhone app for us understood us better. Ten million female iPhone users have repeatedly shown interest in the app market. But there are two problems here: One, not a lot of apps exist for women and, two, the apps that do exist kind of fall short of the mark -- and that's mainly because men are developing them. So, our team, we believe we can connect with this dissatisfied and under-targeted market to develop very tailored apps specifically for women. We're seeking a $100,000 investment in exchange for a 25% stake in equity and a 10x return. We'll roll out one app quarterly, starting in six months from the initial investment. We expect break-even to occur by the end of year one. We're MissApp, we're designing for women, and it's because, well, women like technology too. a. It does not begin with a hook. b. It does not introduce the speaker. c. It does not cover benefits or advantages. d. It converses with the audience too informally.
NOT A
Your job requires you to interact with clients from all different industries. Some of these industries are familiar to you and others are areas in which you have little experience. In order to ensure that you are able to carry out your responsibilities and better meet customer needs, you conduct research on these fields. Which of the following levels of Maslow's Hierarchy of Needs does your behavior represent? a. Self-actualization b. Safety c. Need to know d. Self-esteem
NOT A
The company where you work is merging with another organization. It is not yet clear what this will mean for company employees and you are concerned for your job. You have contacted your supervisor and other organizational leaders to find out what this change will mean to you and how employees should handle the change. According to Schutz's Theory of Interpersonal Needs, what kind of behavior are you exhibiting? a. Abdicrat b. Autocrat c. Undersocial d. Underpersonal
NOT A NOT B
Which sentence in this statement from former Speaker of the House John Boehner's press conference on raising the debt ceiling is an example of an ethical lapse in presenting information? "(1) Our disagreement is over the idea of raising taxes on the very people we're asking to create jobs in our country. (2) I agree with the president that the national debt limit must be raised, and I'm glad that he made the case for it today. (3) But the American people will not accept -- and the House cannot pass -- a bill that raises taxes on job creators. (4) The House can only pass a debt limit bill that includes spending cuts larger than the hike in the debt limit, as well as real restraints on future spending." a. The first sentence b. The second sentence c. The third sentence d. The fourth sentence
NOT A NOT B
A German investment firm sent a delegation to China to explore a joint project that seemed very promising. During the first two days of the visit, the Chinese hosts entertained the delegation with trips to Chinese cultural events and tourist locations. On the third day, they gave a sharp, effective presentation on the business venture, but by then, the Germans had decided against investing, because they felt the Chinese had spent too much time entertaining and not enough time on business. Which aspect of intercultural communication explains the Germans' error? a. Ethnocentrism b. Racial prejudice c. Intercultural localizing d. Intercultural inexperience
NOT A Probably D
One of a company's primary products has malfunctioned in several situations and caused several injuries. The CEO of the company issued a public statement about the events and how the company will address the situation. A press conference will be held at the end of the day. Which of the following elements of a crisis communication plan do these actions represent? a. Designating a spokesperson b. Presenting a thesis statement c. Assessing needs for examination d. Offering an organizational culture statement
NOT C
Which of the following statements best describes the goal of business communication? a. To elevate one's position in the company. b. To receive information that leads to a result. c. To share all information necessary to achieve a business result. d. To receive information that helps the businessperson build a case for the sale.
NOT C NOT B
Which of the following accurately describes the nature of interpersonal communication? a. It does not focus on prior history b. Emphasis is placed on the relationship c. It is not distinct from personal interaction d. It is dependant on the size of the audience
NOT C NOT D
As the CEO of a growing online travel service, you want to ensure that your company promotes trips that are popular with travellers of all ages. As part of your marketing campaign, you cite the growth in attendance at national parks. The National Park Service indicated that attendance in 2016 increased over attendance in 2015. Which of the following GASCAP/T organizing principles does mentioning the National Park Service represent? a. Authority b. Generalization c. Sign d. Testimony
a. Authority
One of the members of your group continually interrupts when other members are speaking. He continually attempts to insert his point of view and tries to steer the project into a different direction. Which of the following team roles does this describe? a. Blocker b. Evaluator c. Recognition seeker d. Special-interest pleader
a. Blocker
Which of the following parts of a negative news message involves neutral or positive information? a. Buffer b. Explanation c. Redirect d. Soft sell
a. Buffer
You are meeting with a new client in the client's home city. Via email, you have agreed to meet at the downtown Starbucks. You arrive at the city limits, make your way to the center of the town, and enter the Starbucks at the major intersection. After waiting for 20 minutes, you contact the client to find out why he hasn't arrived yet. To your surprise, the client says that he is waiting for you at the Starbucks at the edge of town. Your interpretation of "downtown" meant the middle of the city; the client's interpretation of "downtown" referred to a direction. Which of the following describes this misunderstanding? a. Bypassing b. Formatting c. Introspecting d. Reflecting
a. Bypassing
Which of the following statements about open-and closed-ended questions is accurate? a. Closed-ended questions limit the range of answer options. b. Closed-ended questions allow for a range of answer options. c. Open-ended questions can only be answered in one way. d. Open-ended questions may be answered with a "yes" or "no" response.
a. Closed-ended questions limit the range of answer options.
Which of the following would be an effective strategy for determining if an audience would understand your presentation, given that you already know their demographics? a. Connect with an audience member in advance b. When using unfamiliar terms, try not to contextualize them c. Ask someone with different characteristics from your audience d. Use jargon that is understood by some of your audience members
a. Connect with an audience member in advance
A former spokesperson was quoted as saying "What you heard is not what I meant." This statement acknowledges how negotiating and confirming meaning is an important part of the communication process. Which communication model focuses on this issue? a. Constructivist b. Interpersonal c. Intrapersonal d. Transactional
a. Constructivist
An office manager sends a memo to the organization noting that for three consecutive days during the past two months, employees have shown up for work at least 30 minutes late. She anticipates that these poor punctuality practices will continue in the future. Which of the Gestalt organizing principles does this illustrate? a. Continuity b. Similarity c. Symmetry d. Uniformity
a. Continuity
Your law firm has experienced significant growth over the past few years. You have hired many new attorneys, assistants, researchers, and other staff members. Along the way, hierarchies were put into place without much thought to the reporting structure. As a result, it is unclear who reports to whom, or each person's responsibilities. The management has realized that changes and clarifications are needed, and will use Dewey's seven-step reflective thinking sequence to address their problems. What are the first four steps of this sequence? a. Define the problem, analyze the problem, establish criteria, and consider solutions b. Define the problem, analyze the problem, consider solutions, and decide on a solution c. Establish criteria, consider solutions, decide on a solution, and implement the solution d. Analyze the problem, define the problem, decide on a solution, and implement the solution
a. Define the problem, analyze the problem, establish criteria, and consider solutions
During a presentation, you provide your audience with an example of how the concept you are exploring is used in everyday life. Which of the following strategies for improving verbal communication are you using? a. Defining your terms b. Using precise words c. Considering your audience d. Checking for understanding
a. Defining your terms
An ambitious middle-aged commuter stops thinking about her job to listen to an ad on the radio because it begins with a song she recognizes from her childhood. Which audience trait did the ad use to successfully grab her attention? a. Demographic b. Education c. Linguistic d. Professional
a. Demographic
For two days, Brazilian hosts entertained a Swiss business delegation with trips to Brazilian cultural events and tourist locations. On the third day, they presented a concise, effective business proposal to the Swiss. However, by then, the Swiss had decided against investing, because they felt the Brazilians had spent too much time entertaining and not enough time on business. The Swiss wanted more time spent on actual business as a gesture of perceived importance. Which of the following characterizes the divergence in the Swiss and Brazilian cultural orientations in this example? a. Direct vs. indirect b. Materialism vs. relationships c. Future-oriented vs. present-oriented d. Low power distance vs. high power distance
a. Direct vs. indirect
What is the difference between exposition and interpretation? a. Exposition calls for public display of complex information and associated relationships, and interpretation calls for the adaptation of information for communication. b. Interpretation calls for public display of complex information and associated relationships, and exposition calls for the adaptation of information for communication. c. Exposition calls for the use of biased information, and interpretation calls for the display of complex information. d. Exposition calls for public management of complex information and associated relationships, and interpretation calls for the adaptation of information for communication.
a. Exposition calls for public display of complex information and associated relationships, and interpretation calls for the adaptation of information for communication.
If you were asked to write a section of a company report, which type of writing style would you use and why? a. Formal. Reports should be written in clear business language. b. Casual. Using everyday language in makes you seem more relatable. c. Approachable. This type of language shows that you care about the average person. d. Colloquial. Using slang in the report will show readers that you are connected to society.
a. Formal. Reports should be written in clear business language.
Mutuality means to evaluate viewpoints, find common ground, and ensure that communication does which of the following? a. Is inclusive b. Is exclusive c. Is ethnocentric d. Serves one purpose
a. Is inclusive
Which of the following statements about language is true? a. It is a system of symbols, words, and gestures used to communicate meaning. b. It is cultural; if you are not born into the culture, you cannot learn the language. c. Very complex ideas, like mathematical concepts, cannot be conveyed through language. d. All meaning in language is conveyed by words; dictionaries contain all possible meanings.
a. It is a system of symbols, words, and gestures used to communicate meaning.
Under which type of leader is there an emphasis on the group, orientation, and education? a. Leader-as-coach b. Leader-as-director c. Leader-as-conductor d. Leader-as-technician
a. Leader-as-coach
The CEO of your major competitor is running an ad campaign in the newspapers and online stating that your products have caused harm and injury to numerous consumers, and that people should buy their products instead. As a result, your sales have declined and your company's reputation has suffered. These claims are not true. Which of the following civil wrongs has been committed? a. Libel b. Slander c. Plagiarism d. Copyright infringement
a. Libel
You are preparing a message that will introduce your company's new product. It is difficult to tailor the message to your audience, given the outlet you are using. Which of the following communication contexts is being used? a. Mass communication b. Segmented communication c. Group communication d. Interpersonal communication
a. Mass communication
Your company offers several different versions of a laundry detergent. At the upcoming company meeting, you want to present the percentage of sales each product represents. Which graphic will be the most effective in illustrating these numbers? a. Pie chart b. Bar chart c. Line graph d. Table chart
a. Pie chart
A meeting about whether or not employees should be able to work from home for a few days a week has evolved into a discussion about employee benefits, vacation days, and other issues. As the leader of this meeting, you want to ensure that the main purpose of the meeting is resolved. Which of the following activities will enable you to ensure that the work-from-home issue is addressed? a. Redirect the discussion by highlighting the agenda b. Adjourn the meeting and set a new date for this issue c. Enable the discussion to continue and set a new date for this issue d. Participate in the extended discussion to guide it back to the original issue
a. Redirect the discussion by highlighting the agenda
If a commuter is thinking about a project at work and stops to listen to an ad on the radio, her shift in attention is probably the product of which of the following? a. Selective attention b. Selective retention c. Selective exposure d. Selective perception
a. Selective attention
If your skills, experience, education, and accomplishments are the perfect fit for a specific job opening, what type of resume should you submit with your application? a. Targeted b. Scannable c. Functional d. Reverse chronological
a. Targeted
You are writing a letter to a customer in response to their complaint. Your comments include the resolution you are proposing to the customer and how their complaint is being addressed by your company. In which part of the letter will these comments appear? a. The body b. The conclusion c. The introduction d. The attention statement
a. The body
Which of the following behaviors do many expatriates experience after living abroad for extended periods of time? a. They tend to adopt the ways of the host country b. They tend to resent the culture of their host country c. They tend to resent the culture of their home country d. They tend to only socialize with natives of their host country
a. They tend to adopt the ways of the host country
Which of the following is an example of a categorical closed-ended question? a. "What is your birth date? -- ____" b. "What is your gender? -- Male / Female" c. "What are the most important factors when purchasing a grocery store product? -- Price/Packaging/Shelf Location/Reputation" d. "Do you feel that this is a high quality product? -- Strongly Agree/Agree/Neither Agree nor Disagree/Disagree/Strongly Disagree"
b. "What is your gender? -- Male / Female"
Restating a message in your own words (as a message-receiver) and asking questions (as a message-sender) are ways to encourage which process? a. Hearing b. Active listening c. Focusing your thoughts d. Fostering internal dialogue
b. Active listening
You have been living and working in a foreign country for the past year. At the end of the year, you are planning a visit to your home country. Which of the following elements of the acculturation process are you likely to first experience upon returning home? a. Elation b. Anxiety c. Reintegration d. Culture shock
b. Anxiety
Which of the following is the most important rule of public interviews? a. Interviews matter less in a crisis communication situation. b. Any information you share could be quoted by entertainment or news media. c. Everything the interviewee says must be able to be condensed down to thirty second or less. d. Never say anything you would not feel comfortable hearing quoted out of context on the evening news.
b. Any information you share could be quoted by entertainment or news media.
Which of the following characteristics about the concept of self are subject to change over time? a. Values b. Beliefs c. Attitudes d. Looking-glass self
b. Beliefs
Each person on your team is responsible for a section of the team's presentation, which will cover how the problem arose, the types of adjustments possible, how each adjustment compares to the others in cost and availability, and the resulting decision made by the team about how to solve the problem. Which of the following accurately lists the organizing principles used for this presentation and the order in which they will be presented? a. Chronological, cause/effect, classification, problem/solution b. Chronological, classification, comparison, problem/solution c. Chronological, classification, elimination, problem/solution d. Problem/solution, cause/effect, classification, chronological
b. Chronological, classification, comparison, problem/solution
When we reveal something about ourselves, we expect that others will reciprocate. What is the formal term for this phenomenon? a. Risk b. Dyadic effect c. Self-disclosure d. Social penetration
b. Dyadic effect
You give presentation to a group of diverse workers at a manufacturing plant. Some of these people are from top management, others are line workers, and others have mid-level positions. Which of the following characteristics will you exhibit when you share your material in a way that is relevant to your entire audience? a. Ethics b. Egalitarianism c. Formality d. Preparedness
b. Egalitarianism
Rhetoric can be used to evaluate oral and written communication. Which aspect of rhetoric is met when the communication is viewed as both ethical and credible? a. Chronos b. Ethos c. Logos d. Pathos
b. Ethos
As you begin your new role at one of your organization's foreign locations, you are determined to be as effective as possible in your interactions with the people in your new office, as well as the people who are native to the country. Which of the following interpersonal communication strategies should you integrate into your behavior? a. Take a global perspective of your new location b. Focus on personal interactions and experiences c. Assume similarity in your personal interactions d. Focus on your general observations of the culture
b. Focus on personal interactions and experiences
You are about to be evaluated on your job performance during the past 6 months. You feel that you have met or exceeded your goals. However, during the meeting with your supervisor, he reviews your work as poor, and cites many examples of projects that were not completed on time or to specifications. You disagree with this assessment. What is the best way to respond to these comments? a. Stop your supervisor to point out the errors in the review. b. Focus on your supervisor's points and maintain professionalism. c. Bring up past evaluations where you have received more positive feedback. d. Repeat the words used by your supervisor to point out how the assessment is inaccurate.
b. Focus on your supervisor's points and maintain professionalism.
This transcript won first place in the elevator speech stage of a business plan competition at the University of Dayton. For a typical audience, what weakness in audience analysis does it exhibit? Let's face it. Sometimes, men just don't understand women, and that's OK. We don't expect you to all the time. But it would be nice if a male who was developing an iPhone app for us understood us better. Ten million female iPhone users have repeatedly shown interest in the app market. But there are two problems here: One, not a lot of apps exist for women and, two, the apps that do exist kind of fall short of the mark -- and that's mainly because men are developing them. So, our team, we believe we can connect with this dissatisfied and under-targeted market to develop very tailored apps specifically for women. We're seeking a $100,000 investment in exchange for a 25% stake in equity and a 10x return. We'll roll out one app quarterly, starting in six months from the initial investment. We expect break-even to occur by the end of year one. We're MissApp, we're designing for women, and it's because, well, women like technology too. a. It may be offensive to men. b. It assumes the audience is all male. c. Its informality does not suit its targeted investors. d. It uses too many numbers in a brief period of time.
b. It assumes the audience is all male.
You are presenting your organization's plans for the coming year to shareholders. This information is designed in a way that will help them determine which way they should vote on these plans. Which of the following tactics is essential in ensuring that the audience will listen to what you have to say? a. Keep your presentation brief b. Make the information relevant c. Present the information in a novel way d. Use framing to describe the information
b. Make the information relevant
A shoe design company had a design process in place for many years. All employees operated with a clear understanding of the way the process worked. The company was sold, and the new owners implemented a new system. The employees are not pleased. Which of the following explains the employees' preference for the original process? a. Context b. Paradigms c. Semantics d. Symbolic
b. Paradigms
What is the difference between motivation and persuasion? a. Persuasion is a process; motivation is its foundation. b. Persuasion is a process; it can motivate or change your audience. c. Persuasion can be negative or positive; motivation is always positive. d. Persuasion can move people to take action, but motivation results in measurable gain.
b. Persuasion is a process; it can motivate or change your audience.
You are composing a letter to a prospective client, describing the services your company provides and how those services are delivered to each customer. Which of the following styles should you use when writing this letter? a. Indirect, because you do not want to appear pushy b. Plain English, because you want to be clear and concise c. Formal, because you do not want to that a relationship exists d. Conversational, because you want to develop rapport as soon as possible
b. Plain English, because you want to be clear and concise
Carlo is listening to a peer share their perspective. Which action can Carlo to show that he is listening actively? a. Interrupt with questions b. Restate the message in his own words c. Repeat the phrase "I hear you" after each sentence d. Check for environmental distractions every few seconds
b. Restate the message in his own words
What kind of table should be in a meeting room if the collaboration among attendees is required? a. Square b. Round c. U-shaped d. Rectangle
b. Round
You are meeting with a client who speaks very quickly. How should you speak with this client to help build rapport? a. Speak at your normal pace, since that is natural for you. b. Speak at a rate that matches the client's speech to mirror their pattern. c. Speak more slowly than the client to reduce the pace of the conversation. d. Speak more quickly than the client to keep the conversation going at a rapid pace.
b. Speak at a rate that matches the client's speech to mirror their pattern.
Which of the following statements about email usage is correct? a. Abbreviations are acceptable, since an email message should be brief b. Test any links you include in the message, since you should ensure they work c. A closing signature is not necessary, since it will be evident that you are the sender d. No additional action is needed if you are sending large files, as long as you note this in your message
b. Test any links you include in the message, since you should ensure they work
As part of the team that creates designs and styles for shoes, the members of your group are empowered to make decisions about materials, colors, patterns and other aspects of shoe design. Each member takes pride in his or her work and little supervision of employees is needed. Which of the following management theories describes the ways in which these workers are viewed? a. Theory X b. Theory Y c. Control theory d. Motivational theory
b. Theory Y
Your company promotes worker participation, emphasizes job rotation, skills development, and loyalty to the company. This represents a combination of both American and Japanese styles of management, and is known as which of the following theories? a. Theory Y b. Theory Z c. Influence Theory d. Motivational Theory
b. Theory Z
Your small group has been tasked with coming up with a new menu for your company's employee cafeteria. Many employees want to be a part of the process and have joined your group. As a result, the large number of people in the group has created an overwhelming growth in interactions and has made it difficult to come to any decisions. Retaining the numbers of the original small group would have facilitated better results. How many members make up this kind of small, more efficient group? a. One to two people b. Three to eight people c. Nine to fifteen people d. Sixteen to thirty people
b. Three to eight people
Which of the following negative news statements is written in the most effective and meaningful way? a. "We are unsure about the impact this gas leak will have on the neighboring communities." b. "Customers should not be concerned about the recent news stories regarding the dangers associated with our product." c. "We have taken several steps to resolve the product malfunction and will be offering all customers the new version of the product free of charge." d. "To that end, we will take several actions to simplify our operations in 2017, including closing some of our company-owned stores and reducing staffing by a number of positions."
c. "We have taken several steps to resolve the product malfunction and will be offering all customers the new version of the product free of charge."
Paul is flying to a big meeting and typing an email to his coworker. He is sitting near a couple talking about their vacation and comforting a small child. He hears their conversation and the child's voice as incidental sounds. If Paul is filtering out this outside noise as not important, even though it is obviously present, what action is Paul likely taking part in? a. Active listening b. Voluntary hearing c. Accidental hearing d. Accidental listening
c. Accidental hearing
Bill and Nancy are part of a team responsible for determining steps for manufacturing a new racing bicycle. They are now conducting a cost-benefit analysis. Which stage of the group problem solving process have they reached? a. Decide on a solution b. Implement a solution c. Analyze the problem d. Consider possible solutions
c. Analyze the problem
Which of the following elements of a presentation is represented by Aristotle's concept of logos, or logic? a. Being ethical b. Being formal c. Being organized d. Being prepared
c. Being organized
Any team leader may face several challenges. For one type of leadership style, while the leader has been chosen by the group, some team members may feel ignored and that the leader does not represent their interests. What kind of leader does this describe? a. Emergent b. Autocratic c. Democratic d. Leader-as-conductor
c. Democratic
A recent memo to your division includes the word "immediate" as it relates to action that must be taken by employees. Everyone in the group understands the meaning of this word and responds accordingly. Which of the following meanings of language does this represent? a. Connotative b. Contextual c. Denotative d. Paradigm
c. Denotative
One of your competitors publicized a recent crisis at your company. You remedied the situation and sought to communicate the resolution to the public. However, your competitor is continuing the campaign, even though you anticipate that their message has lost ground. Which of the following elements of emotional communication is likely occurring? a. Emotional appeal b. Emotional testimony c. Emotional resistance d. Emotional expression
c. Emotional resistance
A acts on B, which in turn can influence D by acting through C1, C2, or C3. If a public speaker presents the diagram shown below to illustrate this process, the use of that visual aid reflects which cognate strategies? a. Emphasis, Credibility, Purpose, Perception b. Credibility, Arrangement, Emphasis, Pathos c. Emphasis, Arrangement, Clarity, Conciseness d. Arrangement, Expectations, Relationships, Ethos
c. Emphasis, Arrangement, Clarity, Conciseness
Bill's job as an account manager is to work with clients in his local area. Recent organizational changes require all employees to have contact with the company's global offices and clients in foreign regions. At a training session, employees were given examples of how to interact with employees and clients from these nations. Most employees understood the nature of these exercises and were open to learning how to work with people from different backgrounds and cultures. Bill, however, was very open in his comments about his opinions of people from these nations, and he claimed they were not as knowledgeable and skilled as the clients he works with in his home country. Which of the following behaviors is Bill demonstrating? a. Persuasion b. Receptiveness c. Ethnocentrism d. Non-judgmentalism
c. Ethnocentrism
The following groups reflect which of the Gestalt organizing principles, respectively? "A house, its lawn, its garage" "Step 1, Step 2, Step 3" "Peanut butter, cream cheese, margarine." a. Similarity, symmetry, closure b. Closure, proximity, symmetry c. Figure and ground, continuity, similarity d. Symmetry, figure and ground, uniformity
c. Figure and ground, continuity, similarity
Hello Ms. Johnson - Thank you for providing feedback regarding the project proposal. As a result of your feedback, I will revise the summary and add discussed details to the project outcome. I will send you the updated proposal for review on Monday. a. Colloquial. Ayana used regionally appropriate phrases. b. Colloquial. Ayana used formal language to provide unnecessary information. c. Formal. Ayana used professional language that is concise. d. Formal. Ayana used everyday words and wrote as if she was communicating with a friend.
c. Formal. Ayana used professional language that is concise.
Source is one of the eight essential components of communication. Which of the following is the best description of source? a. The response to messages b. The setting, scene, or expectations c. Imagines, creates, and sends messages d. The physical or psychological atmosphere
c. Imagines, creates, and sends messages
You have just presented a speech to a local business group about the ways your company can meet their organizational needs. After the speech, you consider the response from the audience and the ways you can enhance your presentation in the future. Which of the following communication contexts does this behavior represent? a. Mass communication b. Public communication c. Interpersonal communication d. Intrapersonal communication
c. Interpersonal communication
Monika is preparing for an interview at a healthcare organization. She is excited, and imagines the types of questions she will be asked. She even allows herself to visualize her office. What type of communication is Monika taking part in? a. Intracultural b. Intercultural c. Intrapersonal d. Interpersonal
c. Intrapersonal
Your company installs roofing. Your marketing department has come up with a new campaign that uses a quote from John F. Kennedy, "The time to repair the roof is when the sun is shining." Which of the following legalities would you be violating if you used this quote without stating the source? a. Libel b. Slander c. Plagiarism d. Copyright infringement
c. Plagiarism
Which of the following best describes a press conference? a. A written document outlining a need b. Informal presentation of information c. Presentation of information to the media d. A prepared scenario that organizes information
c. Presentation of information to the media
Which of the following perception factors will most likely impact employees of a company that is moving to a new office due to changes in management? a. Cultural b. Physical c. Psychological d. Social
c. Psychological
Sharing negative news with the public in an effective way can be challenging. A meaningful headline is essential to ensure your message is received effectively. Which of the following press release headlines is most effective, clear, and concise? a. Hostess Brands is Closed b. NETDAY96 For Our State Announced c. Ralph Lauren Corporation Announces CEO Departure d. ING Rebalances Hedge Portfolio for Employee Options
c. Ralph Lauren Corporation Announces CEO Departure
You are considering using a moderator as part of your presentation for a press conference. What role does a moderator play at a press conference? a. Prepare visual and audio aids b. Hand out copies of your statement c. Redirect the press conference if it goes off-topic d. Ensure that seats are given to legitimate media representatives
c. Redirect the press conference if it goes off-topic
You sent an email to your team with information about an upcoming project. In this email, you included the deadline for the project and the team members who will participate. However, you did not include a list of the tasks assigned to each member, or the hierarchy of who reports to whom. As a result, there is confusion and uncertainty about the project's next steps. Which of the following activities should you have done with this email before you distributed it to the team? a. Bypassing b. Proofreading c. Reflecting d. Targeting
c. Reflecting
Which of the following includes correct components of the Transactional Model of Communication? a. Receiver, Noise, Static, Source b. Source, Receiver, Context, Static c. Source, Receiver, Context, Message d. Source, Receiver, Context, Negotiated Meaning
c. Source, Receiver, Context, Message
The purpose of a memo is to provide which of the following? a. Training for new business topics b. General information about an issue c. Specific information about an issue d. Information to people outside of the organization
c. Specific information about an issue
Two individuals in a newly-formed group have conflicting views about which one should lead the group. The conflict is resolved when the members take a vote. The conflict and the vote represent which stages in group development? a. Forming and norming b. Forming and storming c. Storming and norming d. Norming and performing
c. Storming and norming
Which of the following is the central element of any rhetorical situation? a. The context b. The purpose c. The audience d. The expectations
c. The audience
Why are clichés considered a barrier to communication? a. They substitute one word for another word that may be offensive. b. They are the deliberate use of words to disguise or change meaning. c. They are words or phrases that have lost their impact through overuse and time. d. They are occupation-specific, and some people may not understand the reference.
c. They are words or phrases that have lost their impact through overuse and time.
An effective sound bite is one that summarizes your main point and will be repeated by others. Which of the following statements about sounds bites is accurate? a. They should never include slogans b. They should never use vivid language c. They should always be clear and concise d. They should always be written by the speaker
c. They should always be clear and concise
How can introductions be used to ensure that a meeting is productive? a. They should be conducted following a roll call b. They need not be done if there is no new business c. They should be conducted even if only one person is new d. They need not be done if there is only one new person in attendance
c. They should be conducted even if only one person is new
Which of the following statements about communication is true? a. Few people are good communicators. b. Outside factors never influence communication. c. Manual dexterity always influences your ability to communicate. d. Inability to communicate impacts your sense of self (self-concept).
d. Inability to communicate impacts your sense of self (self-concept).
Which of the following elements of communication is represented by these examples of oral and written applications? Oral Application: "Sue misses a call from Jack because she didn't take into account the time difference in their locations." Written Application: "Jack waits for a call from Sue, but she doesn't call." a. Channel b. Context c. Environment d. Interference
d. Interference
Why is jargon considered a barrier to communications? a. It is sexist and uses gender as a discriminating factor. b. It is words or phrases that have lost their impact through overuse and time. c. It substitutes one word for another that may not be understood by everyone. d. It is occupation-specific, and some people may not understand the reference.
d. It is occupation-specific, and some people may not understand the reference.
As Director of Human Resources, you are responsible for communicating new policies to employees. During an earlier meeting, you informed employees that the number of sick days had been reduced and that they would not have as many paid holidays. Employees did not respond well. The company added paid vacation days to offset the new policy. At the most recent meeting, employees were not as hostile. Which of the following explains the improved reception at the second meeting? a. Persuasion b. Motivation c. Reciprocity d. Measurable gain
d. Measurable gain
Which of the following lists the three types of messages? a. Ethos, pathos, and logos b. Good news, last news, and neutral news c. Primary news, secondary news, and last news d. Primary news, secondary news, and auxiliary news
d. Primary news, secondary news, and auxiliary news
You patented an invention, and you are now seeking investors to help manufacture and market your product. You are in the process of writing a business plan. Which of the following sections of your document will contain the idea behind your product? a. Background b. Benefits c. Market analysis d. Proposal
d. Proposal
John is presenting a new software system to all of the company's employees. He is the expert on how the system works, the features and benefits of the program, and how it is an improvement over the old system. He knows that people don't generally like change, and he expects that there will be many questions and comments from the audience. Which of the following behaviors should he exhibit to ensure that he and the audience can develop a relationship during the session that is interdependent? a. Ethics b. Mutuality c. Non-judgmentalism d. Reciprocity
d. Reciprocity
Cheryl has a strong work history, no gaps in employment, and can highlight specific skills and experiences. Which type of resume would best highlight Cheryl's work history? a. Scannable b. Functional c. Combination d. Reverse Chronological
d. Reverse Chronological
You have always done well at work, but your new supervisor criticizes your performance and output. After two weeks on the job, you are no longer pleased with your work and your productivity decreases. Which of the following concepts does this represent? a. Self-image b. Self-esteem c. Looking-glass self d. Self-fulfilling prophecy
d. Self-fulfilling prophecy
You have just been promoted to a manager position in your department. Having worked with the employees you will now be supervising, you have learned that they have a strong work ethic. As a result, you anticipate that their productivity will continue under your supervision. Which of the following concepts does this illustrate? a. Beliefs b. Attitudes c. Looking-glass image d. Self-fulfilling prophecy
d. Self-fulfilling prophecy
Planning a speech begins with knowing your general and specific purposes, your audience, your time allotment, and which of the following? a. The height of the stage b. Your objective statements c. Each audience member's name d. The information the audience has
d. The information the audience has
Which of the following best describes co-languages? a. They create common ground for all people within a culture. b. They are not distinct from primary languages and do not include slang. c. They are not distinct from primary languages and do not include jargon. d. They exist and interact with a dominant language but are distinct from it.
d. They exist and interact with a dominant language but are distinct from it.
Words stand for ideas and things, but they are not the same as those ideas and things. Which of the following is part of the semantic triangle? a. Definition b. Nature c. Person d. Thought
d. Thought
Matt is conducting research for a speech he has been asked to present, and has come across several studies with evidence he would like to include in his presentation. Matt needs to know who conducted the studies, how they were conducted, and who funded the studies. Why does he need to know this information? a. To change audience perceptions. b. To meet the expectations set by OSHA. c. To create a more culturally inclusive presentation. d. To avoid including biased information in his presentation.
d. To avoid including biased information in his presentation.
A presentation where the speaker is showing the audience how to operate a product serves what main purpose? a. To create b. To inform c. To persuade d. To demonstrate
d. To demonstrate
You converse with a colleague, and find that you are both receivers and sources of information at the same time. In which of the following communication models are you participating? a. Constructivist b. Interpersonal c. Intrapersonal d. Transactional
d. Transactional
As you watch the construction of your new office building, a scaffold breaks, and several workers hold on to the ropes and await rescue. Which of the following questions should be focused on first during this crisis? a. Who is involved? Are they important? Is it news? b. When did it happen? What is the crisis? Is it news? c. Who was involved? How is it relevant to the audience? d. Who is involved? What is happening? Where is it happening?
d. Who is involved? What is happening? Where is it happening?
