Business 7(?)

The process of setting work standards and schedules necessary to implement the company's tactical objectives is ______.

operational planning

Good ___ motivate workers and create an environment for them to motivate themselves.

leaders

Which process calls for quick action to resolve everyday issues?

problem solving

Which of the following tasks are associated with the controlling function of managers?

- Taking corrective action when necessary - Monitoring performance against standards - Measuring results against corporate objectives

A mission statement outlines the organization's fundamental purposes. It should address which of the following?

-Organization's self-concept -customer needs -Nature of the product or service

Human relations skills are those associated with leadership such as

-coaching -training and development -delegating

In order to motivate others and create the environment needed to motivate themselves, a leader must

-embrace change -communicate a vision -establish corporate values

All _____ must have three categories of skills, including technical skills, human relations skills, and conceptual skills.

Blank 1: managers or management

Employees who get things done using an organization's financial resources, equipment, and information are _____.

Blank 1: managers, managing, or management

Eduardo arranged for his employees to acquire the education and tools they need to make decisions on their own. He is now confident that his employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Eduardo?

He enabled them and encouraged empowerment

What are two characteristics that define goals?

They are broad. They are long-term.

The tasks managers perform to organize a firm to achieve its goals include:

establishing procedures assigning tasks allocating resources

______ behavior includes an unfailing demand for honesty and an insistence that everyone in the company gets treated fairly

ethical

______ behavior includes an unfailing demand for honesty and an insistence that everyone in the company gets treated fairly.

ethical

The concept of _______ - _______ leadership is a leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives.

free rein

Tactical plans that are detailed and short term state

how it will be done who is to do it what is to be done

Managers practice the art of getting things done using organizational resources such as:

information equipment workers

A successful leader ______.

is able to adapt leadership styles to the situation and employees

In an organization, ______ establish a vision and corporate values, while ______ carry out that vision.

leaders; managers

Creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency is the definition of ______.

leadership

Which level of management includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling?

middle management

A ______ is an outline of the fundamental purpose and basic philosophy of an organization.

mission statement

______ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

planning

The tasks of knowledge managers include:

keeping information in a readily accessible place making information known to everyone in the organization finding the right information

The definition of _______ planning states: the process of setting work standards and schedules necessary to implement the company's tactical objectives.

Blank 1: operational or operations

David's manager told him the company wants to achieve a 50 percent market share within 5 years. David's manager was relaying a company:

goal

The definition of ______ _____ skills states: skills that involve communication and motivation; they enable managers to work through and with people.

human relations

The definition of ______ states: managers who are directly responsible for supervising workers and evaluating their daily performance.

supervisory management

_____ is the presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders.

transparency

______ is the presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders.

transparency

A ______ gives an organization a sense of purpose and a set of values that unite workers.

vision

Which of the following are decided by top management during strategic planning?

what products or services to sell When to service customers Which customers to serve

Kirby was an experienced manager who gathered his team each morning and assigned tasks. Lucy supervised a second team; she did not tell them what to do but what needs to be done overall. Lucy's team constantly showed higher productivity. What does this example demonstrate?

How managers are changing to progressive team leadership

What term defines the broad, long-term accomplishments an organization wishes to attain?

goals

In which two situations is autocratic leadership effective?

working with new, unskilled workers emergencies

The process of analyzing an organization's strengths, weaknesses, opportunities, and threats is a(n) ______ analysis.

SWOT

External customers include

dealers end users

The first step in the decision-making process is to define the situation. Rank the remaining steps in the process with the next step on top and the last step ranked at the bottom of your list.

1. Describe and collect needed information 2. Develop alternatives 3. Decide which alternative is best 4. Do what is indicated (begin implementation) 5. Determine whether the decision was a good one, and follow-up

Why is planning a key management function?

Accomplishing the other functions depends heavily on having a good plan.

The steps in the rational decision-making process include:

Begin implementation Determine whether the decision was a good one and follow up Decide which alternative is best

_____ is a management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not

Blank 1: Controlling

The further up the organization's management levels that a manager moves, the less important are that manager's ____ skills.

Blank 1: technical or job

The definition of ______ states: coming up with as many solutions as possible in a short period of time with no censoring of ideas.

Brainstorming

Match the top level management title in the left column with the type of responsibility from the right column.

CFO - Develop financial resources CIO - Manage information COO - Implement strategic plans CEO - President of the organization

Which of the following are among the three categories of skills managers must have?

Conceptual skills Technical skills Human relations skills

The steps in the rational decision-making model include:

Describe and collect needed information Define the situation Develop alternatives

Giving workers explicit instructions to meet the goals and objectives of the organization is ______.

Directing

The trend that gives employees as much freedom as possible to be self-directed and self-motivated is to _____ them.

Empower

When a manager is more of a coach or team member than a boss, the workers are:

Empowered

Match the characteristics to whether they describe a leader or a manager.

Leaders - Embrace and manage change, - Establishes corporate values and ethics Managers - Strive to produce order and stability, - Carries out the vision of the company

Creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency is the definition of ______.

Leadership

Which three tasks are associated with the management function known as organizing?

Organizing designs the structure of the organization Organizing creates an organization chart showing lines of responsibility and authority Organizing places employees and resources where they will be effective in achieving the organization's goals

CompuTech is a high-tech firm with a staff of many engineers and professionals. Which of these management styles would be effective at CompuTech? (Check all that apply)

Participative Democratic Free-rein

Setting organizational goals, developing strategies to reach these goals, determining resources needed, and setting precise standards are all tasks associated with the _____ function of management.

Planning

Which task is associated with the organizing function of management?

Preparing an organizational chart

What two statements regarding problem solving are true?

Problem solving usually calls for quicker action. Problem solving is less formal than decision making.

Which three tasks are associated with the organizing function of management?

Recruiting, selecting, training, and developing employees Preparing a structure showing lines of authority and responsibility Allocating resources, assigning tasks, and establishing procedures for accomplishing goals

Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing?

SWOT analysis

Which task is associated with the planning function of management?

Setting organizational goals

Which of the following tasks are associated with the planning function of management?

Setting organizational goals Determining resources needed Developing strategies to reach those goals

A detailed, short-term plan about what is to be done, who is to do it, and how is a(n) ______ plan.

Tactical

When companies set their business goals, they are also defining the company's ______ as well.

Values

To be effective, leaders must communicate a _____ and rally others around it.

Vision

To be effective, leaders must communicate a ______ and rally others around it.

Vision

Human relations skills include ______.

Your ability to get your patient to feel comfortable in your care.

When employees are empowered, they are:

able to respond quickly to customer requests. able to do what they think will please the customer. not required to consult their managers frequently

A(n) ______ leadership style is effective in emergencies and when absolute followership is needed.

autocratic

Which type of planning is the process of preparing alternative plans in case an organization's primary plans don't work out?

contingency planning

The management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not is ______.

controlling

The _____ _____ should address the organization's self-concept, its philosophy, long-term survival needs, customer needs, social responsibility, and the nature of the product or service.

mission statement

A leader's most important task is to embrace change that will make the organization

more efficient more effective

A(n) _____ is a short-term statement that details how to achieve the organization's goals.

objective

The definition of ______ states: specific, short-term statements detailing how to achieve the organization's goals.

objectives

The _____ plan is the department manager's work standards and schedules for daily and weekly operations.

operational

The definition of _______ ______ states: The process of solving the everyday problems that occur. It is less formal than decision making and usually calls for quicker action.

problem solving

Functions included in staffing an organization are

recruiting hiring retaining

Conceptual skills are used by managers to

see the interrelationships among an organization's departments picture the organization as a whole delegate work fairly among workers

A mission statement should address an organization's ______.

self-concept customer needs

Tactical planning deals with ______.

setting annual budgets and deciding on activities to meet strategic objectives

Directive leaders are often needed in organizations with workers who lack _____ and ______ needed to do the job.

skill and experience

The type of planning done mostly by top management is ______ planning.

strategic

The definition of ______ ______ states: the process of developing detailed, short-term statements about what is to be done, who is to do it, and how.

tactical planning

The definition of ______ ____ states: skills that involve the ability to perform tasks in a specific discipline or department.

technical skills

The definition of ______ ______ states: skills that involve the ability to perform tasks in a specific discipline or department.

technical skills

The ______ function of management measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.

to control

What are two reasons a firm would use a SWOT analysis?

to evaluate the strengths and weaknesses of a company's resources to evaluate a company's ability to pursue market opportunities and defend against threats

In order to accomplish their goals, managers must _______ a firm by allocating resources and assigning tasks.

to organize

Which of the following tasks are associated with the planning function of management?

Setting organizational goals Developing strategies to reach those goals Determining resources needed

Sara gave her employees the education and tools they need to make decisions on their own. She is now confident that her employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Sara?

She understands that enabling leads to empowerment.

The definition of ______ states: a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives.

Staffing

______ is the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.

Strategic planning

The short-term statements about what is to be done, who will do it, and when are set by managers at lower levels of the organization are known as _____ plans.

Tactical

What is the best definition of contingency planning?

The development of alternative planning ideas in case original plans do not work out

Currently, the leadership trend is to empower employees. When a leader empowers employees, that leader is giving them ______.

as much freedom as possible to become self-directed and self-motivated

______ leadership is a leadership style that involves making managerial decisions without consulting others.

autocratic

A successful leader must:

be trusted be sensitive to the concerns of followers give followers responsibility

The definition of ____ ___ states: skills that involve the ability to picture the organization as a whole and the relationship among its various parts.

conceptual skills

Managers at the top of an organization need more ______ skills, while first line managers need more ______ skills.

conceptual; technical

_____ is a management function that involves measuring performance against standards or objectives, followed by identifying, investigating and correcting any deviations from those standards or objectives.

controlling

Which term defines having to choose among two or more alternatives?

decision making

______ is at the heart of all the management functions because it requires managers to choose among two or more alternatives.

decision making

Leaders in traditional organizations who direct employees are likely to:

explain routines provide performance feedback give specific assignments

____ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use.

external

______ leadership is a leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives.

free rein

______ leadership is often the most successful leadership style in organizations in which managers supervise doctors, professors, engineers, or other highly skilled professionals.

free rein

Which three managers would be classified as middle management?

general managers plant managers division managers

The _______ plan is the department manager's tool for setting daily and weekly standards and schedules to meet the company's tactical objectives.

operational

The daily and weekly plans used by department managers are ______.

operational plans

Which of the following are human relations skills?

Coaching Communication Motivation

The _____ _______ _______ is responsible for putting changes made by the CEO into effect. Their tasks include structuring work, controlling operations, and rewarding people to ensure that everyone strives to carry out the leader's vision.

Blank 1: chief or C Blank 2: operating, O, or operations Blank 3: officer or O

Ethical behavior requires that organizations insist on behavior that is _______ and that employees are treated _____

Blank 1: honest Blank 2: fairly

Setting organizational goals, developing strategies to reach these goals, determining resources needed, and setting precise standards are all tasks associated with the _____ function of management.

Blank 1: planning

A leader must embrace ______ in order to transform the business.

Change

What three positions are considered as top management in an organization?

Chief Operating Officer Chief Financial Officer Chief Executive Officer

Human relations skills include ______.

Communicating

Which of the following tasks are associated with the leading function of management?

Motivating employees to accomplish organization goals

______ is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

management

Employees who get things done using an organization's financial resources, information, equipment, and workers are:

managers

The control function of management (select all that apply):

measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when necessary

A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

planning

Setting organizational goals, developing strategies to reach these goals, determining resources needed, and setting precise standards are all tasks associated with the ____ function of management.

planning

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called _____ _____.

strategic planning

Skills needed by top level managers differ from those in supervisory positions because:

supervisors have to know the tasks and operations needed by production workers top managers have to be communicators and motivators

The definition of ______ management or first-line management states: managers who are directly responsible for supervising workers and evaluating their daily performance.

supervisory

Strategic planning is done by ______ level management.

top

A company's _____ is a broad explanation of why the organization exists and where it is trying to go.

vision

Leaders must establish ______ that include concern for employees, for customers, for the environment, and for the quality of the company's products to carry out the company's vision.

corporate values

An organization that sets its vision hopes to achieve what two objectives?

giving the organization a sense of purpose giving the organization a set of values

______ are long-term accomplishments an organization wishes to attain. ______ are short-term statements detailing how to achieve the organization's goals.

goals and objectives

What function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives?

organizing

An organization's ______ is a broad explanation of why the organization exists and where it is trying to go.

vision

Modern managers may change the definition of _____ from a task you do for a specific time and in a specific place to something you may do anywhere and anytime.

work

Who performs tactical planning in an organization?

Managers or teams of managers at the lowr level

The trend that gives employees as much freedom as possible to be self-directed and self-motivated is to _____ them.

Blank 1: empower

Which task is part of the controlling function of management?

Monitoring performance relative to standards

____ is a key management function because the success of the other functions depends on it

planning

______ is finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm.

Knowledge management

____ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

leading

______ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

leading

Management is the process used to accomplish organizational goals by the use of which four functions?

leading planning organizing controlling

Guiding and motivating employees to work effectively to accomplish organizational goals and objectives, giving assignments, explaining routines, clarifying policies, and providing feedback on performance are all tasks associated with the _____ function of management.

leading

The ______ plan is the department manager's tool for setting daily and weekly standards and schedules to meet the company's tactical objectives.

operational

When top management is deciding the organization's major goals, policies, and the resources needed to get there, they are doing _____ planning.

strategic