Business Communications Final
After carefully reading the following sentence, determine whether it is punctuated correctly: Julianne has made very few mistakes since she came to work here; in fact, she may be the best employee I've ever hired.
Correct
After carefully reading the following sentence, determine whether it is punctuated correctly: The governor has signed thirty-two new laws, and he also vetoed three that the legislature has promised to override.
Correct
A "Me in 30 Seconds" statement will be the only summary of yourself that potential employers require.
False
All the parts of a document are equally important, and no parts should be skipped or skimmed.
False
Before you begin looking for any job, you should create an appropriate resume and cover letter.
False
Effective readers are careful to read every single word on the page.
False
Generally when communicating, the first thing that comes to our mind is the message we should send.
False
Gossip is part of human nature and is an accepted reality in the workplace.
False
How you talk to customers and co-workers has a minor effect on the success of your organization.
False
If you don't have any paid work experience, you should list volunteer work that you've done as though you were paid for it.
False
If you have an idea to improve the way things are done in your department, you should communicate it to someone who can really do something about it, such as your supervisor's boss or the regional manager.
False
If you want to leave your job and find something else, a good way to network is via social media.
False
Imagine yourself in the workplace. If you are involved in a conversation that is uninteresting or uncomfortable, your best strategy is to move the conversation to a different subject.
False
Imagine yourself in the workplace. If you have figured out what the other person's point is, it's better to avoid wasting time by bringing the conversation to an end.
False
Imagine yourself in the workplace. The person speaking has the primary responsibility for making his or her point clear to the listener.
False
Imagine yourself in the workplace. When your boss is speaking to you, asking questions is a sign of disrespect.
False
In communication, once you've delivered the message, your work is done.
False
In most speaking settings, it won't matter if you speak much longer or shorter than you were assigned.
False
In order to avoid the nervousness that direct eye contact with your audience may cause, it is best to look at the back wall while you speak.
False
It is best to wear a shirt and tie (for men) or a dress (for women) to any job interviews you have.
False
Most people in the world agree on most topics, regardless of their culture.
False
Open managers are more successful than closed managers.
False
Sarcasm is acceptable at work as long as most people think it's funny.
False
Saying "I was just kidding" after a joke is a good way to make sure no one is offended.
False
Saying "please" and "thank you" all the time at work can make you seem juvenile.
False
Some people are just slow readers and there is nothing that can be done about it.
False
Sometimes it is necessary to put up with an abusive situation at work in order to keep your job.
False
The audience puts all of their attention on the presenter.
False
The best way to help your coworkers to perform better is to call them out directly for their mistakes.
False
Unlike writing, where preparation time is essential, oral presentations can usually be effectively given just off the cuff.
False
When creating your "Me in 30 Seconds" pitch, it's important to give a comprehensive overview of your education and achievements.
False
When working to solve problems at work, it is important to point out specifically who is to blame for the difficulty.
False
You need to set aside your long-term employment goals until you have graduated from college or have formal training in the field you want to work in.
False
Your Facebook account is a good place to express issues at work.
False
A good resume should convey the following (check all that apply):
a summary of your educational background and achievements what unique talents you possess the ability to briefly summarize your abilities in a form that is engaging and error-free what kind of work motivates and excites you
Skimming is an effective reading strategy if your purpose is to
find a particular piece of information that you need.
The purpose of an introduction is to
gain the interest of your audience.
Which of the following are considered secondary research?
gathering data from government sources on the internet
A sure way to destroy trust in the workplace is to
gossip
The following sentence has an error. Indicate what type of error. Stuart has indicated that, after the commencement exercises on Friday, they will all be heading off to different assignments.
vague pronoun reference
Which of the following should not be included in a cover letter?
"To Whom It May Concern"
The average adult reader reads at about the same rate that we speak, which is
150 to 250 words per minute.
What percentage of jobs do experts estimate are never formally advertised?
80%
Managers who are "closed" are inclined to tell people what to do and how to do it.
True
Managers who are "open" encourage input, welcome new ideas, and don't mind challenges to their ideas.
True
Would the following communication be appropriate in the workplace? Katie and her co-worker James were working on a project together. While brainstorming, Katie offered an idea. James was confused about certain details of Katie's suggestion. Instead of brushing off her comments, James asked Katie more about her proposal saying, "I like the concept of your plan, but I'm a little confused about some the details. Can you run it by me again?"
Appropriate
After carefully reading the following sentence, determine whether it is punctuated correctly: Invariably, the delivery man gets our order exactly right, but he is still not very pleasant to deal with.
Correct
Which of the following are considered internal audiences for a business report?
company employees
After carefully reading the following sentence, determine whether it is punctuated correctly: It's hard to imagine that Vickie wouldn't agree with our recommendations—they are grounded in reality and have been proven to work.
Correct
This style of communicator loves people and loves to talk. Long and personal conversations are common for people with this style:
Builder
Ashley has been working as a receptionist for three months for an engineering firm. Although they don't see each other much, Ashley's boss has noticed several things about her. For starters, she is always attentive to both clients coming into the building and coworkers passing by. In fact, he's never noticed her distracted by her computer or anything else. Her focus seems to be on her job, which can be a bit mundane at times, eight hours a day.He has also noticed that when she is asked a question, she gives an appropriate response. And she gets a wide variety of questions, ranging from "Is so and so in?" to "Do you know when the building commission's next meeting is?" to "Does your company do excavating or just surveying?" He's noticed her looking up things she doesn't know and asking coworkers for help with technical information she doesn't understand.Finally, he's noticed that she listens to people and remembers details that many other people would never remember. In fact, his biggest client once commented that Ashley had asked about her husband, who had just undergone major surgery, which the client was quite impressed that Ashley remembered and inquired about.Although he'd be satisfied with someone who answered the phones promptly and directed traffic efficiently, Ashley's boss is quite impressed by her work and calls her in to talk to her about her performance late one afternoon. Here is a question he asked her. Choose from the options given the answer that would be best for Ashley to give."It seems to me that you create something of a personal connection with the other employees and with our clients. Why is that?"
Building good feelings and establishing relationships are two main goals of any communication I have with clients and coworkers. Finding a personal connection helps me to do that.
You've been asked to choose two games you and your coworkers will play at a sales retreat, and your supervisor emphasized that one of the main goals of the retreat is to strengthen communication skills. Which of the following ideas might help you select activities that will achieve the purpose of the retreat?*(*More than one answer may be correct; select all that apply.)
Building relationships is an important part of working together as a team.
The importance of good writing skills in the workplace is reflected by research that shows which of the following?
Excellent writers earn significantly more than poorer writers who have the same level of education.
When faced with an emotional situation, you should do which of the following?
Choose your words and your tone.
What is the most reliable way to assure the confidentiality of a sensitive message?
Don't send the message electronically.
Darius usually comes to work in a bad mood. He rarely talks to his coworkers, and when he does open up, he tends to stand very close to his listener and speak at length about his own interests. What can Darius do to be more inviting to his coworkers?
Give his colleagues more space. Be brief. Say "Please" and "Thank you." Be friendly. all of the above-IF ABOVE
Why did Keri decide to not accuse her supervisor of being partially to blame for the problem?
Her purpose at that moment was to diffuse the situation. Adding that accusation would have only escalated the conflict.
My boss and I think we will buy lunch for Cindy and she.
I think we will buy lunch for Cindy and her
Would the communication style in the following situation in the home be appropriate in the workplace? Mary's sister borrowed one of Mary's shirts without asking. Mary charged into her sister's room saying, "What were you thinking? How many times have I told you to stay away from my things? What is your problem?"
Inappropriate
Would the following communication be appropriate in the workplace? Drew's coworker offered a suggestion in one of their business meetings. Drew saw many flaws in the idea and said under his breath, "Yeah, that's sounds like a great idea..."
Inappropriate
After carefully reading the following sentence, determine whether it is punctuated correctly: There are three reasons why we should paint the warehouse: first, there is paint peeling off the walls, second, the color is drab and affects many worker's performance, and, third, we have the budget to do it this year.
Incorrect
Choose the style of listening that best describes the statement: "We had three major projects to complete last year, and I did exactly what you asked, even though the priorities for certain milestones kept changing. I met every deadline, even with all the changes."*
Informative listening evaluative listening
Which of the following is a key to maintaining a professional attitude in regards to communication?
Keep an open mind
Determine which word or phrase is the subject of this sentence:Michelle provided excellent training for each of our new hires.
Michelle
Doing volunteer work—in your community, a church or youth group, or your school—is a good way to demonstrate your ability to work hard and get along with others, even though you're not getting paid.
True
Which of the following is not considered a characteristic of a good business report?
Longer is better than shorter.
Employees will find more success and satisfaction at work if they adapt their communication to fit their manager's style and the company's culture.
True
Determine which word or phrase is the subject of this sentence:Mayke is very well qualified to take over my position.
Mayke
Thinking about the appropriate time, the best place, the most effective medium, and the optimum situation (e.g. public or private) are all considerations for the sender regarding this step in the communication process:
Message is sent.
What should you do to break the regression habit?*
Move your finger or a pen across the page to guide your eyes, and don't let your eyes go back.,If you think you actually missed something, don't allow yourself to go back to check it until you reach the end of the paragraph.
What should you do to practice training your eyes to stop fixating on individual words?
Practice reading all the words on the line that are in that section in a single glance. Divide a page into three sections. Move your finger across the page to help your eyes move section by section in a single glance. All of the above.-IF FOLLOWING ABOVE
If you have legitimate concerns about someone you work with, there may be times when you should share them privately with you supervisor.
True
Imagine yourself in the workplace. When the person speaking is emotional, it's better to put yourself in their position than to become emotional yourself.
True
You've been working at your job for over a year and have never received a promotion, even though several coworkers were hired after you have moved up the ladder. Which of the following might help you convince your supervisor that you really do deserve a promotion?
Remind your boss of how your sales figures put you in the top 10 percent of all the salespeople in the story, and then ask if there are ways in which you can do a better job.
Speaking of the video titled "Not Fair" from lesson 6.2, how would you describe the supervisor as a listener?
She carefully evaluates what is being said before she responds.
Speaking of the video titled "Meeting Styles" from lesson 6.1, how would you describe what feelings are behind the comments that the supervisor makes?
She does not feel ownership of the assignment and is not fully engaged in the work she has been assigned.
Which of the following are possible reasons to NOT use text messaging to communicate an important workplace message to your supervisor?
Some cell phone plans don't include texting, or charge extra for it. It may be considered too informal (especially if common texting abbreviations are used). It is impossible to know if the receiver actually received the message. All of the above-IF ABOVE ARE FOLLOWED
Which type of resume should be used if you are applying to be a nurse at your local hospital?
Specific
In any presentation, you should be thinking about your audience and what you can do for them.
True
Which of the following statements is the strongest description of a job contribution for a previous job?
Supervised seven employees
Pick the most appropriate rhetorical model that would help you address the following situation at work:Your sister has decided, at the last minute, to get married in another state, and you need time off during a very busy season. Which of the following might help your boss understand your situation?
Tell him, briefly, how your sister surprised not only you but your parents, with her last-minute announcement, and how quick of a trip your family is taking in order to be there and get back.
During an important meeting your boss outlines some changes she's going to present to the board for a vote. She's telling you and your team so you can provide input and help her refine the proposal. At the end of the meeting the boss asks all in attendance to avoid speaking of the proposal until the board approves it and the news trickles down to investors. Why is she asking you to keep this information private?
The information shouldn't become public knowledge yet.
Speaking of the video titled "Facilitator Paying Dues" from lesson 6.3, how would you characterize the supervisor's answers to her manager's questions?
The supervisor has feelings, but she also sees issues that are affecting the department's productivity.
Discrimination in the workplace based on gender, ethnicity, or religion is generally unacceptable, and often illegal.
True
Breaches of confidentiality are always unethical, and often illegal.
True
Our tone of voice and body language sometimes send a stronger message than the words we use.
True
The principles that define good verbal communication are closely tied to the principles that define good writing.
True
The results we achieve in life are generally tied closely to how much attention we pay to the messages we send.
True
When you communicate in the workplace, it's essential to think about how what you say (or write) is going to be received.
True
Whether you get along with other people or not depends—almost entirely—on how you communicate with them.
True
Which of the following sections should not be included on a resume?
Volunteer Work Special skills Experience References Education (All of the above could be included on a resume)
Suppose you install security systems, and you've installed one for an elderly woman who is clearly struggling with the basics of setting it up. Which of the following ways of making your point (think rhetorical model) would be effective?
Walk her through the basic operating functions, showing her how she can set the alarm for when she is home and also away, how to create a password, and how to contact customer service.
When you are faced with the need to communicate in the workplace, which of the following questions should you answer before beginning to write or speak? (Check all that apply.)
What is it that I need to say?,How can I most effectively get my point across?,Who is it that I'm communicating with?
If we are having a hard time listening to another person, what should we look at first?
What personal feelings or issues might be standing in the way of our hearing what's being said.
One of the first and most important questions to consider when preparing any form of communication, including an oral presentation, should be which of the following?
Who is my audience?
Identify the communication style reflected in the statement: "We seem to be having a hard time making this decision, so let's come back tomorrow with our number one idea on how to solve this problem and streamline our processes."
a builder, who values being appreciated and respected
Identify the communication style reflected in the statement: I realize we have a very tight deadline, but I'm excited the project got assigned to us. We are a great team, and I think if we are all willing to work through lunch we can make it. Plus, I'll be sure to order pizza so that we don't starve to death.
a connector, who values harmony and wants to avoid conflict
Charts and graphs are used in a report or presentation in order to
add interest. increase the likelihood that the audience will remember the point add clarity. add variety. all of the above-IF FOLLOWING ABOVE
BCC: should be used when
adding a recipient who also needs to be aware of the message, but whom you don't want the main recipient to know has received it.
This type of communication is marked by a domineering attitude, poor listening skills, a know-it-all attitude, anger, intimidation, frustration with others, and lack of appreciation.
aggressive
Having energy and an appropriate level of excitement for the job you're doing
all of the above.
Your "Me in 30 Seconds" statement should not contain
all the information in your resume
Identify the communication style reflected in the statement: What I need is a rock-solid commitment that we're not going to receive any more people coming in to complain like the person I just had to listen to. What I don't need are the rationalizations I always seem to get from you when problems like this come up.
an initiator, who wants to be in control
Use of humor in the workplace is generally acceptable when you
are relevant and appropriate.
Select the correct rhetorical mode that the following explanation refers to. Trying to persuade people by appealing to their emotions or to their logic.
argument
If your boss has asked you to give a presentation to your coworkers on how they will be involved with your store's upcoming annual inventory, you should begin your presentation by
asking questions that will help identify your coworkers' familiarity with the process of conducting inventories.
Though other forms of communication may work at times, the type of communication that is generally most effective is
assertive
________ communication is marked by a belief in oneself and in others, the avoidance of immediate judgment, fairness, consistency, and a willingness to make decisions and take action.
assertive
Choose the style of listening that best describes the statement: "I thought you would have rated me higher with everything you had me do last year."
informative listening
The statement, "Let's just make a decision and move on," would likely come from a communicator with this efficiency-conscious style:
initiator
Whatever your communication style or type, which of the following is the most basic requirement for good workplace conversations?
be friendly and courteous make certain you are being understood be respectful all of the above-IF FOLLOWING ABOVE
In relation to communication personality types, a good way a connector can overcome his or her communication style deficiencies is to:
be open to new ideas.
Using the situational example, identify the best explanation about why having good reading skills is important at work: As a ski instructor, you enjoy reading several publications and blogs about the sport.
becoming and staying informed
In relation to communication personality types, a good way an discoverer can overcome his or her communication style deficiencies is to:
build trust with the person they are speaking with. focus on the body language of the person they are speaking to. cautiously share opinions after carefully considering best solutions. all of the above.-IF FOLLOWING ABOVE
According to John Stoker's communication styles, a(n) ________ loves people and enjoys talking for long periods.
builder
Select the correct rhetorical mode that the following explanation refers to. We can explain how two things relate to each other by pointing out their similarities and differences.
compare/contrast
Select the correct rhetorical mode that the following explanation refers to. Shedding light on a challenging issue; breaking it into its reasons and its results.
cause and effect
You're a cashier in a clothing store that is in the middle of a huge year-end sale. Several large tables feature clothes that are 80 percent off, as well as racks of earrings, necklaces, and other jewelry. In a staff meeting that morning, your manager—who has a reputation for not appreciating being challenged— explained that only the clothes on these tables are discounted, not the accessories. You've rung up several sales without any problems, but now a customer has come to your station with a large pile of clothes from the sale tables, along with several pieces of jewelry.When you ring up the jewelry, your register shows them at full price, and the customer goes ballistic! Like, yelling so that everyone around you can hear! Oh, and your manager just walked out the door for lunch.You've decided to give her the discount, and thirty minutes later your boss gets back from lunch. You should*(*More than one answer may be correct; select all that apply.)
clarify with your boss whether you and your coworkers correctly understood what she said during the staff meeting.
The salutation should always be followed by this punctuation mark:
colon
Indicate whether the following is a complete sentence:
complete sentence
One of the best ways to increase the likelihood that your e-mails will be read by their recipients is to
compose an effective subject line.
Which of the qualities of well-written messages is most obviously missing from the following communication? "Someone called today wanting to schedule a visit from one of our guys. Could you please call her back? She had a bunch of kids crying in the background and it was kind of hard to understand her but I think she said that afternoon would be good—maybe that's because all her kids go down for a nap at that time or something. I don't really know, but she seemed like a really nice lady."
concise and precise
You will gain a better understanding of the material you are reading if you
consider how your background and biases might affect your interpretation of the material.
The essence and purpose of the reading process is to
construct meaning from written texts.
It's easy to see why the district managers are so pleased with our suggestions—they're having great results since they implemented them.
correct
Many people continue to read throughout their lives in the same way that they learned as a child, which is
decoding individual words by sounding them out.
A cover letter should
demonstrate your ability to communicate clearly, concisely, and correctly.
A cover letter should
demonstrate your ability to communicate clearly, concisely, and correctly. convey respect and professionalism. share a little of your personality. all of the above.-IF ABOVE
Select the correct rhetorical mode that the following explanation refers to. Using sensory words (describing how something looks, sounds, smells, tastes, or feels) to paint mental pictures.
description
Choose the appropriate missing word in the following sentence The Gobi region in China is classified as a high __________.
desert
"I've done my homework, and we're dropping an average of 1.7 percent a month. In a year, that adds up to a 20.4 percent decrease!" This is the kind of statement that would be typical of a(n)
discoverer
Choose the style of listening that best describes the statement: "I wouldn't have asked if I really didn't want to know."*
empathetic listening
Choose the style of listening that best describes the statement: "I'm glad you told me that. I want to make sure I capture all your concerns, instead of surprising you like I did."*
empathetic listening reflective listening
In relation to communication personality types, a good way a connector can overcome his or her communication style deficiencies is to:
encourage the free exchange of ideas.
Choose the style of listening that best describes the statement: "What do you mean by that?"*
evaluative listening
Choose the appropriate missing word in the following sentence Our boss rarely speaks, _____________ to provide correction.
except
Select the correct rhetorical mode that the following explanation refers to. When we have a point to make, we often support it with examples.
exemplification
Scanning is an effective reading strategy if your purpose is to
familiarize yourself with a topic you know little about, and gain a general overview of the structure of the piece you are going to read
Using a text or an e-mail is an appropriate means of communication when the message is
informational and straightforward
In the third point in the body of her speech, Duckworth returns to the use of exposition to describe her many studies, as well as cause and effect and argument to persuade her audience that the idea of ________ (as taught by Carol Dweck of Stanford) has the most potential for developing grit in young students.
growth mindset
Using the situational example, identify the best explanation about why having good reading skills is important at work:As a cashier, you use a complicated cash register and a multi-step process to return merchandise.
handling transactions
Each of the students knew they were to come at 8;00 a.m. for testing.
he or she was to come at 8:00 a.m.
A "Me in 30 Seconds" statement should
help set you apart
The following question refers to the story about Keri in Lesson 2.3:With which audience did Keri choose to share a lengthy account including all the details of the situation?
her family
When you get an e-mail from someone, and want to communicate back with them about something else, you should*(*More than one answer may be correct; select all that apply.)
hit reply, but change the subject line. start a whole new e-mail thread.
Choose the style of listening that best describes the statement: "I heard you didn't agree with the performance review I gave you. Is that right?"*
informative listening
When looking for a job, it's best to focus your search
in fields which match your long or short term goals.
The structural format for all oral presentations is essentially the same:
introduction, body, conclusion
Determine which word or phrase is simple predicate of this sentence:Kim is more efficient than Robert.
is
Determine which word or phrase is simple predicate of this sentence:Mayke is very well qualified to take over my position.
is
If the communication is about an emotional topic or a problem with a personal relationship, it is best to use a
it depends.
In relation to communication personality types, a good way a builder can overcome his or her communication style deficiencies is to:
listen to others.
Asking "Why was this piece written, and what was the authors purpose?" will help you identify the
main idea of the piece.
You've landed a summer job with an auto mechanic who's also your neighbor—and who has finally decided to make the leap to computers to help manage his shop (20 years late, but . . . oh, well). He knows you're a computer geek, so he's asked you to set up the system and then train him and the other mechanics this coming Saturday.As you're conducting the training session, you notice that while most of the people are listening, a few seem to be dozing off. You decide it might help to*(*More than one answer may be correct; select all that apply.)
make sure to mention you'll be around to help answer questions in the weeks ahead.,give some examples of how the programs can make each person's work more efficient.,compare the new program to the computer systems found in most new cars.
Using the situational example, identify the best explanation about why having good reading skills is important at work:As part of a discussion on whether to offer free child care at the gym where you work, you bring up an article you have read on how the spread of communicable diseases among children can be reduced by frequent hand washing.
making decisions and solving problems
Select the correct rhetorical mode that the following explanation refers to. Using stories to achieve an intended effect or purpose.
narration
As much as possible, an e-mail should be
no longer than will fit on a computer screen. brief and to the point. organized into short, two to three sentence paragraphs. all of the above-IF FOLLOWING ABOVE
Managers who are closed have which of the following characteristics?
not interested in hearing suggestions
The following sentence has an error. Indicate what type of error.
noun-pronoun agreement (number or case)
The following sentence has an error. Indicate what type of error. I am prepared to award the contract to he and his colleagues, especially given all their hard work.
noun-pronoun agreement (number or case)
The following sentence has an error. Indicate what type of error.We are going to lose our opportunity to connect with the public if we aren't more sensitive to their perceptions.
noun-pronoun agreement (number or case)
The managerial style in the following situation can be best classified as: Carla's boss often comes in to talk to her about the various projects she is working on.
open
Even though you're the one out there applying for jobs, it's a good idea to include others in your search, such as
parents. friends. friends of parents and parents of friends. all of the above.-IF ABOVE
When considering what is appropriate to say, remember that
people judge you and your company by what you say and how you say it.
Many people brought umbrellas to our picnic, however, it didn't rain.
picnic; however, it didn't rain.
Which of the qualities of well-written messages is most obviously missing from the following e-mail? Hey I've been trying to call you all day and you haven't answered so could you check to see if you phone is on and then just give me a call back There's a problem with a shipment we really have got to fix today
polished
Before stepping in front of the audience, it may help to:
practice the presentation in front of other groups
During which step of the business report process should the question of audience be considered?
pre-writing
Select the correct rhetorical mode that the following explanation refers to. Explaining "how to do this."
process analysis
You have a job washing airplanes, and you've learned that if the soap dries on the plane, it is hard to get off and leaves very noticeable spots. The boss has just dropped off a new kid to work with you, right as you're scrubbing the fuselage. You know you only have a minute to explain how he can help, so which of the following rhetorical models do you pick to get your point across?
process analysis
Using the situational example, identify the best explanation about why having good reading skills is important at work:You are asked to reply to a letter that was sent by a dissatisfied customer.
providing customer service
Which kind of font is more readable at a distance, and hence better for a PowerPoint presentation?
sans serif
Sub-vocalization refers to the habit of
saying words in our minds, rather than just processing them visually.
Business people receive large numbers of e-mails per day. Knowing this, you should
send brief, well written messages.
The subject line of the e-mail should be
short. relevant. clear. all of the above.-IF FOLLOWING ABOVE
The following sentence has an error. Indicate what type of error. Either my father or my brother are going to sell the house as soon as the market goes up.
subject-verb agreement
The following sentence has an error. Indicate what type of error .The request made of Ms. Sanchez and Mr. Lee, who doubles as the liaison with our distributor and accounts payable, are going to take several weeks to fulfill
subject-verb agreement.
One way to channel your nervousness into a motivating force is to
take deep breaths
Good reading requires the interaction of the reader with
the context of the reading situation. the information presented or suggested by the writer. his own prior knowledge and experience. all of the above.-IF FOLLOWING ABOVE
Regression refers to
the habitual and unnecessary rereading of material.
The proper length of an e-mail is
the shortest length in which the message can be effectively communicated.
Choose the appropriate missing word in the following sentence When they spoke to me, they told me __________ planning a new strategy.
they're
Within two days of the interview, you should send an e-mail or hand-written note to the interviewer
to thank the interviewer for the opportunity you had to visit.
If you have an enclosure line (alerts the reader that other documents have been sent with the letter) it should be
two spaces below the signature block.
The "Urgent" flag should be used
very sparingly, and only when the message is truly urgent.
Choose the appropriate missing word in the following sentence
week
At the back of the warehouse were two enormous crates that Bob and us had no hope of lifting.
were two enormous crates that Bob and we had
If we are having a hard time listening to another person, we should first look at
what personal feelings or issues might be standing in the way of our hearing what's being said.
As we think about the message we want to send, we should consider
what we want to say and the result we want to achieve., how we should deliver our message.
Who, what, when, where, and why are important questions for
writers to ask. readers to ask. all of the above-IF FOLLOWING ABOVE
If the communication is complex and difficult to organize, it is best to use a
written message.
If you want permanent documentation of a communication, it is best to use a
written message.
