Business Dynamics Chapter 9

An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:

3D printing

The acronym for using computers to design products is referred to as

CAD

What is the acronym used for the system of production that uses computers to control the manufacturing process?

CAM

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as ______.

MRP (materials requirement planning)

Choose the answer that refers to a production process that puts components together.

assembly

Putting together components is the ___________ process

assembly

Recognize that service providers must focus on providing customers with quality _______ and ________ to compete globally

care, attention

What process requires long production runs that turn out finished goods over time?

continuous process

Service providers, like manufacturers, must _________ to maintain their competitive edge

continuously improve

Jordan added racing stripes and high quality speakers to his new car to _______ it

customize

ISO 14001 is a system that manages a firm's impact on the

environment

ISO 14001 requires a firm to have a(n) ________ policy, specific improvement targets, audits of environmental programs, and top management review of processes.

environmental

The physical arrangement of resources in the production process refers to:

facility layout

_____ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.

facility location

means selecting a geographic location for a firm's operations.

facility location

True or false: CAM is the computer aided process used to design products.

false

True or false: ISO is a governmental body.

false

True or false: Designing machines to do multiple tasks so they can produce a variety of products is called computer-aided design.

false (flexible manufacturing)

When machines are programmed to do multiple tasks in order to produce a variety of products, a firm is said to be employing

flexible manufacturing

Companies sometimes spend millions to move location:

for proximity to customers

The value added to inputs during the creation of a product is called

form utility

Industrial robots have completely changed manufacturing because they:

improve productivity can work 24/7 with great precision reduce costs

Choosing facility location has become more flexible for both companies and employees through the use of __________ such as texting, teleconferencing, cell phones, and email.

information technology

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

inter-firm process

The process exemplified when production runs are short and machines are changed frequently to make different products is the _____ process

intermittent

When production runs are short and machines are frequently changed to make different products, which process is being used for production?

intermittent

inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.

just in time

Select inputs into the production process.

land, labor, capital, entrepreneurship, knowledge

Which of the following are factors of production?

land, labor, capital, entrepreneurship, knowledge

______ manufacturing refers to the production of goods using less of everything.

lean

The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose ________ while staying competitive

location

Which sector has lost more jobs due to technological changes?

manufacturing

Technological changes have had such a great impact on the Blank______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.

manufacturing industry

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called ______ production

mass

A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n) _______ manager

operations

Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?

operations

A specialized area in management that converts or transforms resources into goods and services is:

operations management

A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of:

operations management

Converting and transforming resources into goods and services in business is referred to as

operations management

Global competition grows stronger each year making the future of __________ robust with career opportunities

operations management

Goods, services, and ideas are all ________ of the production process.

outputs

The production process should be a sequence of steps starting with inputs, followed by production control, and ending with:

outputs, finished products

Industrial robots can work 24 hours a day, seven days a week with great

precision

is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.

production

In his job, Manuel finds the highest quality material resources, the best suppliers, and then negotiates the best prices. Manuel works in the ______ department.

purchasing

Which term describes the act of buying of all materials needed by the organization?

purchasing

Maintaining ______ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.

quality

When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of Blank______.

quality

MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.

sales forecasts

The purpose of the Malcolm Baldrige National Quality Award is that it sets a(n) ________ for overall company quality using several key areas for measurement.

standard

ISO is a worldwide nongovernmental federation of national ______ bodies

standards

Uses of sensors to control manufacturing processes include:

the measurement of the thickness of material measuring humidity

True or false: Computers are used to design products when CAD is employed.

true

True or false: Facility layout depends greatly on the processes that are to be performed.

true

True or false: Quality control inspections were conducted at the end of the production line in the past.

true

True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.

true

3D printing is a production process also known as ________ manufacturing

additive

The main idea behind mass production is to produce a large number of a limited variety of products ______.

at very low cost

Tremendous career opportunities exist in operations management as manufacturing and service companies attempt to remain _____ in the global market

competitive

Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential

customers (clients, consumers)

to _______ is to make a unique product or service for a specific individual.

customize

A type of problem that operations management planning helps to solve as it relates to manufacturing is:

facility layout

Land, labor, capital, entrepreneurship, and knowledge are all ______ to the production process

factors

Land, labor, capital, entrepreneurship, and knowledge, which are used to produce finished goods and services, are known as the:

factors of production

Production management has, historically, meant the activities managers do to help their firms produce _______, whereas operations management has evolved into a specialized management area that converts resources, including human resources, to produce goods and ________

goods, services

which of the following are outputs in the production process

goods, services

List the steps in the production process with the first step at the top.

inputs, production control, outputs

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the Internet, thus, developing a(n) ______ approach to operations management.

interfirm

The goal of operations management is to:

keep operations running efficiently create a good experience for the customer

Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of Blank______.

lean manufacturing

The basic premise of just-in-time inventory is:

minimum inventory is kept on hand

Students who can see trends and have the skills to work in highly automated factories and modern service facilities have a future in _________

operations management

__________ planning helps to solve issues related to facility layout, facility location, and inventory control.

operations management

Recognize that service providers must focus on:

providing customers with attention to their needs providing customers with quality care maintaining strong relationships with their suppliers

In the past, conducting inspections at the end of the production line was the approach to

quality control

If a company has a goal of Blank______, it might choose to locate its facilities to an area that has access to major highways, ports, railways, and airports.

reducing time to market

when a computerized data control ______ detects a problem, it notifies someone to make needed changes.

sensor

What is the goal of operations management in service industries?

to provide good experiences for those who use the service

A firm wishing to go global should consider passing ISO _______ standards in order to demonstrate a commitment to best practices in terms of impacting the environment to international businesses.

14001

A comprehensive set of environmental standards that encourages companies to conduct business in a cleaner, safer, and less wasteful way is known as _____.

ISO 14001

What international standard focuses on managing a company's impact on the environment?

ISO 14001