Business Dynamics Chapter 9
An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:
3D printing
The acronym for using computers to design products is referred to as
CAD
What is the acronym used for the system of production that uses computers to control the manufacturing process?
CAM
A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as ______.
MRP (materials requirement planning)
Choose the answer that refers to a production process that puts components together.
assembly
Putting together components is the ___________ process
assembly
Recognize that service providers must focus on providing customers with quality _______ and ________ to compete globally
care, attention
What process requires long production runs that turn out finished goods over time?
continuous process
Service providers, like manufacturers, must _________ to maintain their competitive edge
continuously improve
Jordan added racing stripes and high quality speakers to his new car to _______ it
customize
ISO 14001 is a system that manages a firm's impact on the
environment
ISO 14001 requires a firm to have a(n) ________ policy, specific improvement targets, audits of environmental programs, and top management review of processes.
environmental
The physical arrangement of resources in the production process refers to:
facility layout
_____ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.
facility location
means selecting a geographic location for a firm's operations.
facility location
True or false: CAM is the computer aided process used to design products.
false
True or false: ISO is a governmental body.
false
True or false: Designing machines to do multiple tasks so they can produce a variety of products is called computer-aided design.
false (flexible manufacturing)
When machines are programmed to do multiple tasks in order to produce a variety of products, a firm is said to be employing
flexible manufacturing
Companies sometimes spend millions to move location:
for proximity to customers
The value added to inputs during the creation of a product is called
form utility
Industrial robots have completely changed manufacturing because they:
improve productivity can work 24/7 with great precision reduce costs
Choosing facility location has become more flexible for both companies and employees through the use of __________ such as texting, teleconferencing, cell phones, and email.
information technology
Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):
inter-firm process
The process exemplified when production runs are short and machines are changed frequently to make different products is the _____ process
intermittent
When production runs are short and machines are frequently changed to make different products, which process is being used for production?
intermittent
inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.
just in time
Select inputs into the production process.
land, labor, capital, entrepreneurship, knowledge
Which of the following are factors of production?
land, labor, capital, entrepreneurship, knowledge
______ manufacturing refers to the production of goods using less of everything.
lean
The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose ________ while staying competitive
location
Which sector has lost more jobs due to technological changes?
manufacturing
Technological changes have had such a great impact on the Blank______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.
manufacturing industry
The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called ______ production
mass
A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n) _______ manager
operations
Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?
operations
A specialized area in management that converts or transforms resources into goods and services is:
operations management
A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of:
operations management
Converting and transforming resources into goods and services in business is referred to as
operations management
Global competition grows stronger each year making the future of __________ robust with career opportunities
operations management
Goods, services, and ideas are all ________ of the production process.
outputs
The production process should be a sequence of steps starting with inputs, followed by production control, and ending with:
outputs, finished products
Industrial robots can work 24 hours a day, seven days a week with great
precision
is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.
production
In his job, Manuel finds the highest quality material resources, the best suppliers, and then negotiates the best prices. Manuel works in the ______ department.
purchasing
Which term describes the act of buying of all materials needed by the organization?
purchasing
Maintaining ______ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.
quality
When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of Blank______.
quality
MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.
sales forecasts
The purpose of the Malcolm Baldrige National Quality Award is that it sets a(n) ________ for overall company quality using several key areas for measurement.
standard
ISO is a worldwide nongovernmental federation of national ______ bodies
standards
Uses of sensors to control manufacturing processes include:
the measurement of the thickness of material measuring humidity
True or false: Computers are used to design products when CAD is employed.
true
True or false: Facility layout depends greatly on the processes that are to be performed.
true
True or false: Quality control inspections were conducted at the end of the production line in the past.
true
True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.
true
3D printing is a production process also known as ________ manufacturing
additive
The main idea behind mass production is to produce a large number of a limited variety of products ______.
at very low cost
Tremendous career opportunities exist in operations management as manufacturing and service companies attempt to remain _____ in the global market
competitive
Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential
customers (clients, consumers)
to _______ is to make a unique product or service for a specific individual.
customize
A type of problem that operations management planning helps to solve as it relates to manufacturing is:
facility layout
Land, labor, capital, entrepreneurship, and knowledge are all ______ to the production process
factors
Land, labor, capital, entrepreneurship, and knowledge, which are used to produce finished goods and services, are known as the:
factors of production
Production management has, historically, meant the activities managers do to help their firms produce _______, whereas operations management has evolved into a specialized management area that converts resources, including human resources, to produce goods and ________
goods, services
which of the following are outputs in the production process
goods, services
List the steps in the production process with the first step at the top.
inputs, production control, outputs
Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the Internet, thus, developing a(n) ______ approach to operations management.
interfirm
The goal of operations management is to:
keep operations running efficiently create a good experience for the customer
Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of Blank______.
lean manufacturing
The basic premise of just-in-time inventory is:
minimum inventory is kept on hand
Students who can see trends and have the skills to work in highly automated factories and modern service facilities have a future in _________
operations management
__________ planning helps to solve issues related to facility layout, facility location, and inventory control.
operations management
Recognize that service providers must focus on:
providing customers with attention to their needs providing customers with quality care maintaining strong relationships with their suppliers
In the past, conducting inspections at the end of the production line was the approach to
quality control
If a company has a goal of Blank______, it might choose to locate its facilities to an area that has access to major highways, ports, railways, and airports.
reducing time to market
when a computerized data control ______ detects a problem, it notifies someone to make needed changes.
sensor
What is the goal of operations management in service industries?
to provide good experiences for those who use the service
A firm wishing to go global should consider passing ISO _______ standards in order to demonstrate a commitment to best practices in terms of impacting the environment to international businesses.
14001
A comprehensive set of environmental standards that encourages companies to conduct business in a cleaner, safer, and less wasteful way is known as _____.
ISO 14001
What international standard focuses on managing a company's impact on the environment?
ISO 14001
